How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREOrkin
Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #118Position by Experts Score among all companies we track in this category. of 178 pest control services · 4.8★ from 1,399 Google reviews
Report card
Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Orkin for 8 kinds of job.
Orkin for general pest inspection
Clear ✕All 261 Google reviews tagged “General pest inspection” · showing 60
Tech was friendly, knowledgeable and professional.
Service Tech Christopher Richards provided exceptional customer service during the visit; very professional and friendly. Thank you!!
Prompt, courteous service that keeps the bugs away!
I just want to say I am happy with my service. R.J. (Randall) was great he explained everything well and was open to any questions. He went above and beyond to meet my satisfaction on the situation I was having I would refer R.J. to anyone in need of someone who is eger to get the job done for the pest control. Thank You again!!
Very professional
It was easy and the representatives that came out were very personable. Explained the process and the additional services provided. I was very impressed with level of professionalism and I’m excited that I will receive based on the inspection and the
Gary Martin has been and continues to be a great technician. Always on time and he keeps our home bug free.
Very painless experience, not only were they extremely early so I was able to continue with my day smoothly but both the technician and the gentleman doing the estimate on sealing the house were friendly, polite, and just all around pleasant people. Their work was thorough and efficient. A very good way to start off a customer experience.
Very professional. Always on time and very affordable.
Gary came out and was super kind, informational and helpful! Thank you Gary for your service and your kindness! Hope to have Gary back out!
I had a great experience with Benjamin J Smith from Orkin Pest Control. He was professional, personable, empathetic, knowledgeable, and took the time to explain the treatment process and answer all of my questions. He arrived on time, was courteous, and thoroughly inspected the property before tackling everything. I…
Very professional and thorough job! Again great service!
Technical always does a thorough job.
Super
Jack, Leslie and Jacob were all very easy to work with. They took care of business, were professional, courteous were done in a timely manners
They are great! Exceeds expectations!
Dakota was amazing. Customer services, communication, overall experience AMAZING
This review is for my initial inspection and first treatment, which was fantastic. We have pets and two babies and were put at ease by our professionals as far as chemicals used. Ben even found a black widow upon inspection! Cat and Ben are very knowledgeable and professional and I’m looking forward to working with…
Dakota was very professional. Gave us everything we needed plus some. 10/10 recommend. Very satisfied with our service experience.
Waco Orkin is like having your neighbor over to professionally service your home and make it fully protected. Our Technician Herbert has been the absolute best in every manner. He takes legit time to discuss any issues we might have and provides clear and consistent advice and guidance. We’re always happy to…
Tommy did great!
Israel was excellent,. He as very thorough. He listened and answered any questions I had. He was very professional, and he was on time.
Always on time for the appointment scheduled as well as extremely courteous while completing the job!
Extremely nice guy and have had no problems with the bugs
Benjamin Smith always does a great job for us! Great attention to detail. And friendly.
The technician was very professional and thorough and friendly.
Our guy Benjamin has been on top of keeping our little pest under control. Thank you for all your hard work.
Dakota is awesome! He’s been out twice now and is very knowledgeable and informative. He’s also a very friendly and kind person who listened to my concerns.
Very professional and courteous serviceman. I especially like the updates on the scheduled service dates and the messages on the date of the service announcing that he is on the way. I have a daughter who has a handicap and he always asks if she needs anything taken care of....he remember that she is afraid of spiders! A-1 customer service!
Dakota is the best, very knowledgeable and helpful!
Love your service. My Tech is awesome. Knowledgeable, kind, attentive to issues and always on time. Best contract I’ve committed to in a long time.
Mark is very knowledgeable and very attentive of the needs of our home. Takes the time to listen and answer our questions. Always kind and respectful. Does his job thoroughly. I believe Mark is a great asset to Orkin
Benjamin and Ernest were great! Very friendly and informative! Thank y’all for the great customer service!
I told my Orkin guy about my moth infestation. He told me what kind of moth it was and that I had corn meal somewhere in the kitchen. Problem solved!!!
Tommy is the best! He came by today in 20 minutes for a pest problem we were having. He is efficient and takes the time to talk with us on any issues he is seeing.
Good Company always friendly and polite.
Tommy is the best! Keeps my house protected!
William Tucker did a great job inside and outside. He even check the yard for fire ants and treated any he found. Thanks William!
Gary is awesome! He does a great job and follows through if I ask him to treat anything specific. Orkin is on time and has great communication. I wouldn’t use anyone else.
Prompt, courteous, good personality, knowledgeable.
Good service at a good price. My technician is friendly and always asks what kind of insects i am seeing so that he can treat the property appropriately. Service is actually better than four stars, but cannot do fractional stars so has to go with four.
Benjamin is always easy to work with. He has our scorpions under control and really helped with field mice control. Very professional and has vast knowledge. Tom Koons
Tommy is the best there is.
Friendly,fast service and absolutely no more pest .
Speedy and friendly service and quick to come back when a follow-up is needed.
Orkin pest control has been the best service and has not only helped me in resolving my issues with insects and other pest but has helped maintain and prevent more issues. Orkin pest control has given me a peace of mind. I will continue to use their services.
I have only had great experiences with Orkin. I have called them at random times and they always find time to come and treat the areas needed. The extermination has always worked. The technician assigned to my home communicates very well. He informs me before arriving and as he is leaving. I have been with Orkin for…
Excellent service. Friendly and professional technicians. Goes above and beyond ensuring your concerns are taken care of. Highly recommended.
Very friendly and informative service! I will definitely continue service and recommend to others. Orkin always answers the call and they are prompt with scheduling technician visits. The technicians are well informed and are very professional. I have had no complaints since signing up with them.
The general extermination services are excellent with trained, competent, professional personnel. Very reliable and effective!
My rep is very courteous, personable and professional. I look forward to his return. Thank you Orkin
They removed attic insulation and disinfected and blew in new insulation. The worker were friendly, polite, and neat, cleaned up after themselves .
Excellent service and takes care of all my concerns.
Gary once again did an great job of caring and inspecting around our house.
Quick, efficient and timely
Good job - very thorough and professional.
I have been using Orkin since moving back to Waco in 2019. Gary is the technician that services my Mom’s, my brother’s and my home. He is very professional and experienced. If I have a concern, Gary is knowledgeable and able to give me options available to me.
Orkin is awesome! I love the communication via text and the follow up! I haven’t seen a pest since beginning my service. Thank you!!! Orkin is always looking out for me and my home! I greatly appreciate their service providers!
We have been with Orkin for several years and have never had any complaints. If we need them to come out and respray for any reason then they are very timely. The mosquito treatment is amazing and I would not go a summer without it. Our technician, Gary, is the absolute best! His customer service and friendly attitude can’t be beat!
My experience with ORKIN has always been great. Gary is professional and he always takes great pride with giving us excellent service.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 261 | $58–$136 |
| Cockroach extermination | 197 | $86–$282 |
| Spider extermination | 187 | $73–$166 |
| Ant extermination | 186 | $86–$246 |
| Rodent extermination | 118 | $99–$371 |
| Bug & insect extermination | 108 | $66–$144 |
| Hornet & wasp extermination | 108 | $103–$282 |
| Home inspection | 85 | $66–$181 |
