How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREOrkin
Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #118Position by Experts Score among all companies we track in this category. of 178 pest control services · 4.8★ from 1,399 Google reviews
Report card
Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Orkin for 8 kinds of job.
Orkin for hornet & wasp extermination
Clear ✕All 108 Google reviews tagged “Hornet & wasp extermination” · showing 100
Tech was friendly, knowledgeable and professional.
5/5 stars! Dakota did a fantastic job taking care of an unforeseen wasp problem at my apartment that I didn’t even know I had. He was extremely thorough with the spraying and very personable. Really thankful for his great work!
Richard the tech is great.
Very painless experience, not only were they extremely early so I was able to continue with my day smoothly but both the technician and the gentleman doing the estimate on sealing the house were friendly, polite, and just all around pleasant people. Their work was thorough and efficient. A very good way to start off a customer experience.
I had a great experience with Benjamin J Smith from Orkin Pest Control. He was professional, personable, empathetic, knowledgeable, and took the time to explain the treatment process and answer all of my questions. He arrived on time, was courteous, and thoroughly inspected the property before tackling everything. I…
I had wasps under my deck which were taken care of in short order. The inspector found a major problem in my attic. Mice chewing the wiring which makes a major fire hazard. The crew will be here Friday to take care of the problem. I am so glad it has been caught before a fire possibly started. In Thank you Orkin
Great service. Liked servicemen
Mark is excellent at what he does and has excellent customer service !!!
Tony did a awesome job he explained everything he did above and beyond keep up the great work
I'm always weary about people being at my house when I'm not home just due to my wife/children being there and security, but my wife said that she had a very professional experience from our technician, Thomas. This is our initial service and the inspection by Ernesto beforehand was a good experience as well. So far…
Dakota is the best, very knowledgeable and helpful!
Love your service. My Tech is awesome. Knowledgeable, kind, attentive to issues and always on time. Best contract I’ve committed to in a long time.
I appreciate Christopher who has come to our house 2 times in a role. He is always cheerful when covering my assigned Tech's job. He is very respectful, and thorough with his work. He does a great job spraying generously inside and outside of our house.
Gary is awesome! He does a great job and follows through if I ask him to treat anything specific. Orkin is on time and has great communication. I wouldn’t use anyone else.
I love it.... my little town is known for waterbugs (lg roaches) Very seldom see them anymore! Orkin comes on a regular basis. When i need them to help with the mosquitoes they help with that too! Thank you Orkin!
I have only had great experiences with Orkin. I have called them at random times and they always find time to come and treat the areas needed. The extermination has always worked. The technician assigned to my home communicates very well. He informs me before arriving and as he is leaving. I have been with Orkin for…
Very friendly and informative service! I will definitely continue service and recommend to others. Orkin always answers the call and they are prompt with scheduling technician visits. The technicians are well informed and are very professional. I have had no complaints since signing up with them.
The general extermination services are excellent with trained, competent, professional personnel. Very reliable and effective!
My rep is very courteous, personable and professional. I look forward to his return. Thank you Orkin
They removed attic insulation and disinfected and blew in new insulation. The worker were friendly, polite, and neat, cleaned up after themselves .
Excellent service and takes care of all my concerns.
We have been with Orkin for several years and have never had any complaints. If we need them to come out and respray for any reason then they are very timely. The mosquito treatment is amazing and I would not go a summer without it. Our technician, Gary, is the absolute best! His customer service and friendly attitude can’t be beat!
The technician was friendly and professional a pleasure to work with.
I’m so pleased with the awesome service and assistance I receive from Orkin!
Been using them for some time, always top notch, friendly, and prompt.
. Everything was explained to us thoroughly. The service man was outstanding. I would recommend him and Orkin to anyone who wants to contact me.
They technicians are ALWAYS very profesional and diligent in providing the Orkin service
Gary does a great job keeping our home pest free!
There are still bugs and spiders everywhere even after having my house treated.
They are great
Excellent customer service and courtesy.
The tech was amazing he explained everything to us and what was going to happen. He has a lot of knowledge about his job. Very pleased with the service will definitely recommend!!!
Have been using their service for a long time! Have been very satisfied!
Matthew arrived on time and got straight to work. He was kind and professional and took the time to educate me about the insect population, which helped put my mind at ease. Throughout his visit, he was mindful of my cat (who is very timid) while still being extremely thorough.
Orkin makes things simple. They have great communication and are on time. They listen and always follow through.
Service was informative and helpful.
I have used Orkin for decades and always with great results, if problems not eliminated on the first trip, they’re back to finish it up. Gary has done a great job for us. I once thought I could do it by myself but then learned Orkin could fill my pest control needs faster, better and cheaper in the long run than I could, so I use Orkin.
Orkin always goes a very professional job. Tommy Is very through and provides a great service. I am very pleased . Thank you for your having such a great service .
Enjoyed meeting George. Friendly and seemed very serious about pleasing us.
Gary Martin came in with a great attitude, willingness to listen and an amazing work ethic. He has been coming to our home for our regular preventative treatments since we moved in (if we ever have any unforeseen issues he comes in-between) he has gotten to know us and our home and does an amazing job. I truly…
Tommy was very knowledgeable, informed me of everything he was using and doing while working also informed me how the services work and when to expect them back. Tommy took his time doing his job and making sure it was done right. I was very pleased with his work , his knowledge and how he kept me informed to as what he was doing and using.
We've been using Orkin for several years. Israel has been our technician for years and they provide an excellent service for our home! Highly recommend this company and their professionalism.
This company and their technicians have always been very responsive to our needs. We live in one state and our home they service is in another. When ever we have had issues they have been right there to address them. our home is by a creek so there are times of the year that are more challenging then…
Showed up on time, cleared up a miscommunication I had fairly quickly about a flea treatment and quickly took care of roughly 7 wasp nests around my home within the hour. Plan on continuing use and keeping my home wasp free.
We called about a yellow jacket nest we'd found in an outside wall. The next day the inspector came in the morning and the guy who treated the nest came in the afternoon. He explained what he had done. He answered my various questions patiently. The treatment seems to have worked though I was told to give it 48…
Tommy is my Orkin technician, he is very knowledgeable and professional! Highly recommend!
Everyone was helpful and got our problem taken care of very quickly! Thank you!
Kevin was very personable and professional.
The gentleman orkin sent out to my home was prompt and friendly. He went above and beyond and I am grateful!
As always, my technician from Orkin, Israel, was fantastic! Friendly, professional, and prompt!
Tommy is the best tech ever! Orkin is so responsive and always takes care of us.
Israel is a wonderful technician who comes out and does a good job. I am satisfied with my service with Orkin.
They always come when y new them Also gentlemen that comes is always so nice And listen, and does what he can.
Absolutely great customer service from the new technician, Bryan, to my area. The professionalism was exceptional and informative about the entire service. Provided outstanding service to our homes. An exceptional young man that takes his job seriously. Service was the best ever. Keep up the great work. not to…
Used orkin before in the past and have always been satisfied with their services over any other pest control companies. 5 star service. They get the job done and get it done right. Thank you orkin
Very professional, and polite. Showed up early, and finished in a timely matter.
The representative was very thorough in his explanation of services and application. Great service and we look forward to future business.
Gary was great as usual. Always very thorough and professional.
Dependable service
Tommy does a great job.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 261 | $58–$136 |
| Cockroach extermination | 197 | $86–$282 |
| Spider extermination | 187 | $73–$166 |
| Ant extermination | 186 | $86–$246 |
| Rodent extermination | 118 | $99–$371 |
| Bug & insect extermination | 108 | $66–$144 |
| Hornet & wasp extermination | 108 | $103–$282 |
| Home inspection | 85 | $66–$181 |
