How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREOrkin
Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #118Position by Experts Score among all companies we track in this category. of 178 pest control services · 4.8★ from 1,399 Google reviews
Report card
Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Orkin for 8 kinds of job.
Orkin for rodent extermination
Clear ✕All 118 Google reviews tagged “Rodent extermination”
Dakota consistently demonstrates exceptional professional skills and deep knowledge. His expertise reassures my wife and me that our home and property are well protected from insects and rodents, allowing us to enjoy our peace of mind with gratitude.
Very professional
It was easy and the representatives that came out were very personable. Explained the process and the additional services provided. I was very impressed with level of professionalism and I’m excited that I will receive based on the inspection and the
The inspector was very nice and knowledgeable. Also got me in quick for a same day service. Overall experience was excellent!
Very painless experience, not only were they extremely early so I was able to continue with my day smoothly but both the technician and the gentleman doing the estimate on sealing the house were friendly, polite, and just all around pleasant people. Their work was thorough and efficient. A very good way to start off a customer experience.
I had a great experience with Benjamin J Smith from Orkin Pest Control. He was professional, personable, empathetic, knowledgeable, and took the time to explain the treatment process and answer all of my questions. He arrived on time, was courteous, and thoroughly inspected the property before tackling everything. I…
Dakota was very professional. Gave us everything we needed plus some. 10/10 recommend. Very satisfied with our service experience.
Very kind and knowledgeable people!
Israel was excellent,. He as very thorough. He listened and answered any questions I had. He was very professional, and he was on time.
Our persistent rodent problem required professional help, and Orkin's Waco Team delivered. We called and had Technician Brian on-site the same day—he was incredibly knowledgeable and reassuring. Home Inspector Catherine conducted a thorough assessment, using photos to explain her concerns clearly and outlining all…
William was professional. Knew exactly what what he was doing and explained everything to the point Thank you!
I'm always weary about people being at my house when I'm not home just due to my wife/children being there and security, but my wife said that she had a very professional experience from our technician, Thomas. This is our initial service and the inspection by Ernesto beforehand was a good experience as well. So far…
I am very impressed with orkin service I felt very comfortable as well as safe with James. He was very professional very understanding very caring and very concerned. He completed his job in a timely fashion He talked to me to let me know what he was doing things that he saw his communication was everything. The job…
Love your service. My Tech is awesome. Knowledgeable, kind, attentive to issues and always on time. Best contract I’ve committed to in a long time.
Benjamin and Ernest were great! Very friendly and informative! Thank y’all for the great customer service!
I told my Orkin guy about my moth infestation. He told me what kind of moth it was and that I had corn meal somewhere in the kitchen. Problem solved!!!
Had a great guy and took care of us thanks.
Benjamin is always easy to work with. He has our scorpions under control and really helped with field mice control. Very professional and has vast knowledge. Tom Koons
Fast and professional for sure, just got my home treated so now I'll waite and see for results, Mark Podbielski is the best!! Ernesto Ramirez came to inspect my home to find where bugs coming into the home. Awesome job guys thank you all!!
I have only had great experiences with Orkin. I have called them at random times and they always find time to come and treat the areas needed. The extermination has always worked. The technician assigned to my home communicates very well. He informs me before arriving and as he is leaving. I have been with Orkin for…
The general extermination services are excellent with trained, competent, professional personnel. Very reliable and effective!
They removed attic insulation and disinfected and blew in new insulation. The worker were friendly, polite, and neat, cleaned up after themselves .
I have been using Orkin since moving back to Waco in 2019. Gary is the technician that services my Mom’s, my brother’s and my home. He is very professional and experienced. If I have a concern, Gary is knowledgeable and able to give me options available to me.
We have been with Orkin for several years and have never had any complaints. If we need them to come out and respray for any reason then they are very timely. The mosquito treatment is amazing and I would not go a summer without it. Our technician, Gary, is the absolute best! His customer service and friendly attitude can’t be beat!
The technician was friendly and professional a pleasure to work with.
Very informative.
Tony came out to the house, cool down to earth guy, he treated our home and did a good job he explained everything he was doing in the process, we will ask for him come our next visit. As far as results go we shall see.
They have solved a rodent problem as well as their normal services. Now I have peace of mind.
They are great
Outstanding service performed
Excellent work and wonderful customer service.
Willing to go the extra mile to ensure the customer is taken care of!!
I have used Orkin at different times in my life, and they have always been curtious and helpful. They are very knowledgeable and professional. They always let you know when they are coming to do your service and what services they will be administering that day.
Service was informative and helpful.
Great service and a professional experience.
I have used Orkin for decades and always with great results, if problems not eliminated on the first trip, they’re back to finish it up. Gary has done a great job for us. I once thought I could do it by myself but then learned Orkin could fill my pest control needs faster, better and cheaper in the long run than I could, so I use Orkin.
Very professional and courteous
Tommy was through and informative. He not only treated my home, he educated me on what he was doing and how to prevent issues in the future. This was the perfect service.
Enjoyed meeting George. Friendly and seemed very serious about pleasing us.
I could not live in the country with out out Orkin pest control and specifically the technician that has gone over and above the call of duty on my account for over 25 years. Thanks Orrin, thank you Gary.
Super friendly and knowledgeable. He walked us through every step of the way. I am so thankful i finally called!
They were very quick to respond and get everything scheduled.
Tommy was very knowledgeable, informed me of everything he was using and doing while working also informed me how the services work and when to expect them back. Tommy took his time doing his job and making sure it was done right. I was very pleased with his work , his knowledge and how he kept me informed to as what he was doing and using.
This company and their technicians have always been very responsive to our needs. We live in one state and our home they service is in another. When ever we have had issues they have been right there to address them. our home is by a creek so there are times of the year that are more challenging then…
Very professional and detail oriented company would highly recommend👍
Called about spiders, scorpions and millipedes
you can NEVER reach them by phone! I have been trying for 30 days and their phone is either busy or it never gets connected to talk to anyone! Plus if you do get through to anyone....it is a call center....you don't directly talk to someone in your area....NOT GOOD customer service!
Absolutely encourage everyone to use Orkin - James was helpful - knowledgeable & thorough.
Very professional and was able to answer all my questions I had.
Tommy is my Orkin technician, he is very knowledgeable and professional! Highly recommend!
Who knows who to believe the sales guy gives you a detailed description of the job that is going to be done how and why....the how is the important part!!! Now when I first called I was told that the person that showed up would be able to start work immediately.....that was not the case. But again had a detailed…
Always friendly and they use spray that won't hurt children or our fur babies. I have them come on a regular basis. No bugs or spiders here!
They took care of the problem.
Jacob was professional and on time he was through and did a good job on trying to investigate the problem . He worked hard and got the house sprayed throughly . Great job
We have them comebacks n regular basis. They are great.
Friendly knowledgeable and worked around my schedule
They always come when y new them Also gentlemen that comes is always so nice And listen, and does what he can.
Gary always does a great job and is friendly. My dog Hunter n I consider him a friend.
I received several status updates which is great. The gentleman was very nice and fast. I appreciate that Orkin tries to keep it convenient for my schedule.
Tommy Hudson is the best in the business.
Very thorough and friendly! Goes above and beyond to help me feel safe from bugs and rodents in my house!
My Orkin guy puts up with my dogs! That day a lot ! Great service great guy great attitude!
I loved my experience with Orkin. The technician was awesome. He was very good and polite and explained every detail of what he did. I’m very happy with Kevin.
Used orkin before in the past and have always been satisfied with their services over any other pest control companies. 5 star service. They get the job done and get it done right. Thank you orkin
They are highly friendly and professional. They also assured me the techniques they would use would be 100% safe around my bird's and pet rats. They are also very keen on confidentiality and made me feel very comfortable.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 261 | $58–$136 |
| Cockroach extermination | 197 | $86–$282 |
| Spider extermination | 187 | $73–$166 |
| Ant extermination | 186 | $86–$246 |
| Rodent extermination | 118 | $99–$371 |
| Bug & insect extermination | 108 | $66–$144 |
| Hornet & wasp extermination | 108 | $103–$282 |
| Home inspection | 85 | $66–$181 |
