Experts Reviews · Company report
Orkin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Orkin

Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #118Position by Experts Score among all companies we track in this category. of 178 pest control services · 4.8★ from 1,399 Google reviews

Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 88% of pest control services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 90% of pest control services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 86% of pest control services.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Orkin for 8 kinds of job.

Orkin for spider extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.187
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$73–$166
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Spider extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#32 / 142
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 187 Google reviews tagged “Spider extermination” · showing 20

Kellie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Dakota Brack from Waco,Tx Orkin office came out today. He inspected our home and sprayed for ants and spiders. He educated us on how to keep ants from coming back into our house. He was very respectful and personable and explained everything to us.He was very thorough and we were extremely happy with the service…

Paid $200+Reasonable priceHome inspectionSpider exterminationAnt extermination
Luke4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I just want to say I am happy with my service. R.J. (Randall) was great he explained everything well and was open to any questions. He went above and beyond to meet my satisfaction on the situation I was having I would refer R.J. to anyone in need of someone who is eger to get the job done for the pest control. Thank You again!!

Paid $40–60Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
James11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

It was easy and the representatives that came out were very personable. Explained the process and the additional services provided. I was very impressed with level of professionalism and I’m excited that I will receive based on the inspection and the

Home inspectionRodent exterminationSpider extermination
Deborah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Gary Martin has been and continues to be a great technician. Always on time and he keeps our home bug free.

Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
VooDooLocal Guide · 120 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very painless experience, not only were they extremely early so I was able to continue with my day smoothly but both the technician and the gentleman doing the estimate on sealing the house were friendly, polite, and just all around pleasant people. Their work was thorough and efficient. A very good way to start off a customer experience.

Paid $100–120Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
Kaila1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had a great experience with Benjamin J Smith from Orkin Pest Control. He was professional, personable, empathetic, knowledgeable, and took the time to explain the treatment process and answer all of my questions. He arrived on time, was courteous, and thoroughly inspected the property before tackling everything. I…

Paid $200+Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
JLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Waco Orkin is like having your neighbor over to professionally service your home and make it fully protected. Our Technician Herbert has been the absolute best in every manner. He takes legit time to discuss any issues we might have and provides clear and consistent advice and guidance. We’re always happy to…

Paid $40–60Great priceSpider exterminationGeneral pest inspectionCockroach extermination+ Punctuality
theresaLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Israel was excellent,. He as very thorough. He listened and answered any questions I had. He was very professional, and he was on time.

Paid $160–180Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
Deborah9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Extremely nice guy and have had no problems with the bugs

Spider exterminationGeneral pest inspection
JLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I'm always weary about people being at my house when I'm not home just due to my wife/children being there and security, but my wife said that she had a very professional experience from our technician, Thomas. This is our initial service and the inspection by Ernesto beforehand was a good experience as well. So far…

Home inspectionHornet & wasp exterminationRodent extermination
KristyLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Our guy Benjamin has been on top of keeping our little pest under control. Thank you for all your hard work.

Spider exterminationFlea & mite exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
CarlaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love your service. My Tech is awesome. Knowledgeable, kind, attentive to issues and always on time. Best contract I’ve committed to in a long time.

Paid $60–80Great priceHornet & wasp exterminationRodent exterminationTermite inspection
Scott6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★

Good service at a good price. My technician is friendly and always asks what kind of insects i am seeing so that he can treat the property appropriately. Service is actually better than four stars, but cannot do fractional stars so has to go with four.

Spider exterminationGeneral pest inspectionCockroach extermination+ Responsiveness+ Quality+ Professionalism
Tom5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Benjamin is always easy to work with. He has our scorpions under control and really helped with field mice control. Very professional and has vast knowledge. Tom Koons

Home inspectionRodent exterminationSpider extermination+ Punctuality+ Quality+ Value
ShaneLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Tommy is the best there is.

Home inspectionSpider exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Donna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Friendly,fast service and absolutely no more pest .

Termite exterminationSpider exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Orkin pest control has been the best service and has not only helped me in resolving my issues with insects and other pest but has helped maintain and prevent more issues. Orkin pest control has given me a peace of mind. I will continue to use their services.

Spider exterminationGeneral pest inspectionCockroach extermination+ Responsiveness+ Punctuality+ Quality
JuanLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Fast and professional for sure, just got my home treated so now I'll waite and see for results, Mark Podbielski is the best!! Ernesto Ramirez came to inspect my home to find where bugs coming into the home. Awesome job guys thank you all!!

Rodent exterminationSpider exterminationMosquito extermination+ Responsiveness+ Punctuality+ Professionalism
Alma2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have only had great experiences with Orkin. I have called them at random times and they always find time to come and treat the areas needed. The extermination has always worked. The technician assigned to my home communicates very well. He informs me before arriving and as he is leaving. I have been with Orkin for…

Hornet & wasp exterminationRodent exterminationSpider extermination+ Quality+ Professionalism+ Value
trouble2787Local Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very friendly and informative service! I will definitely continue service and recommend to others. Orkin always answers the call and they are prompt with scheduling technician visits. The technicians are well informed and are very professional. I have had no complaints since signing up with them.

Home inspectionHornet & wasp exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality

Show more spider extermination reviews (167 more) →

Price

$115-7% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 34%Reasonable 60%Overpriced 0%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection261$58–$136
Cockroach extermination197$86–$282
Spider extermination187$73–$166
Ant extermination186$86–$246
Rodent extermination118$99–$371
Bug & insect extermination108$66–$144
Hornet & wasp extermination108$103–$282
Home inspection85$66–$181

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