How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty86−1.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCOREOrkin
Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #118Position by Experts Score among all companies we track in this category. of 178 pest control services · 4.8★ from 1,399 Google reviews
Report card
Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Orkin for 8 kinds of job.
Orkin for spider extermination
Clear ✕All 187 Google reviews tagged “Spider extermination” · showing 160
Dakota Brack from Waco,Tx Orkin office came out today. He inspected our home and sprayed for ants and spiders. He educated us on how to keep ants from coming back into our house. He was very respectful and personable and explained everything to us.He was very thorough and we were extremely happy with the service…
I just want to say I am happy with my service. R.J. (Randall) was great he explained everything well and was open to any questions. He went above and beyond to meet my satisfaction on the situation I was having I would refer R.J. to anyone in need of someone who is eger to get the job done for the pest control. Thank You again!!
It was easy and the representatives that came out were very personable. Explained the process and the additional services provided. I was very impressed with level of professionalism and I’m excited that I will receive based on the inspection and the
Gary Martin has been and continues to be a great technician. Always on time and he keeps our home bug free.
Very painless experience, not only were they extremely early so I was able to continue with my day smoothly but both the technician and the gentleman doing the estimate on sealing the house were friendly, polite, and just all around pleasant people. Their work was thorough and efficient. A very good way to start off a customer experience.
I had a great experience with Benjamin J Smith from Orkin Pest Control. He was professional, personable, empathetic, knowledgeable, and took the time to explain the treatment process and answer all of my questions. He arrived on time, was courteous, and thoroughly inspected the property before tackling everything. I…
Waco Orkin is like having your neighbor over to professionally service your home and make it fully protected. Our Technician Herbert has been the absolute best in every manner. He takes legit time to discuss any issues we might have and provides clear and consistent advice and guidance. We’re always happy to…
Israel was excellent,. He as very thorough. He listened and answered any questions I had. He was very professional, and he was on time.
Extremely nice guy and have had no problems with the bugs
I'm always weary about people being at my house when I'm not home just due to my wife/children being there and security, but my wife said that she had a very professional experience from our technician, Thomas. This is our initial service and the inspection by Ernesto beforehand was a good experience as well. So far…
Our guy Benjamin has been on top of keeping our little pest under control. Thank you for all your hard work.
Love your service. My Tech is awesome. Knowledgeable, kind, attentive to issues and always on time. Best contract I’ve committed to in a long time.
Good service at a good price. My technician is friendly and always asks what kind of insects i am seeing so that he can treat the property appropriately. Service is actually better than four stars, but cannot do fractional stars so has to go with four.
Benjamin is always easy to work with. He has our scorpions under control and really helped with field mice control. Very professional and has vast knowledge. Tom Koons
Tommy is the best there is.
Friendly,fast service and absolutely no more pest .
Orkin pest control has been the best service and has not only helped me in resolving my issues with insects and other pest but has helped maintain and prevent more issues. Orkin pest control has given me a peace of mind. I will continue to use their services.
Fast and professional for sure, just got my home treated so now I'll waite and see for results, Mark Podbielski is the best!! Ernesto Ramirez came to inspect my home to find where bugs coming into the home. Awesome job guys thank you all!!
I have only had great experiences with Orkin. I have called them at random times and they always find time to come and treat the areas needed. The extermination has always worked. The technician assigned to my home communicates very well. He informs me before arriving and as he is leaving. I have been with Orkin for…
Very friendly and informative service! I will definitely continue service and recommend to others. Orkin always answers the call and they are prompt with scheduling technician visits. The technicians are well informed and are very professional. I have had no complaints since signing up with them.
The general extermination services are excellent with trained, competent, professional personnel. Very reliable and effective!
My rep is very courteous, personable and professional. I look forward to his return. Thank you Orkin
Excellent service and takes care of all my concerns.
Gary once again did an great job of caring and inspecting around our house.
We have been with Orkin for several years and have never had any complaints. If we need them to come out and respray for any reason then they are very timely. The mosquito treatment is amazing and I would not go a summer without it. Our technician, Gary, is the absolute best! His customer service and friendly attitude can’t be beat!
The technician was friendly and professional a pleasure to work with.
I’m so pleased with the awesome service and assistance I receive from Orkin!
They are still awesome. I am very pleased with continuation of service. Still awesome.
This Orkin branch has been the absolute best at taking care of our pest problems. They are also very flexible in changing our appointment day if we are busy that day. We originally moved from the Ft. Worth area and we were about to drop Orkin because most of the time they would show up late if at all. This branch…
Very professional and thorough. Friendly and down to earth. Reasonable pricing.
I love orkin. If I ever have a problem I call Gary or the office and it is quickly resolved. I still enjoy using my guy after all these years.
Tony came out to the house, cool down to earth guy, he treated our home and did a good job he explained everything he was doing in the process, we will ask for him come our next visit. As far as results go we shall see.
There are still bugs and spiders everywhere even after having my house treated.
They are great
Outstanding service performed
Gary is awesome!! Always goes out of the way to make sure we are happy with the service. Very friendly!
Knowledgeable and professional
Very thorough inspection of the house
We had Gary show up and, after all the positive reviews of him I read, I saw why he received those reviews! Very knowledgeable and reassuring for us and our issue. Took a huge relief off my shoulders. He was very professional and made us laugh! Thanks Gary!
Tommy is the best. So personable, and knowledgeable. We seldom have any bugs come into the house. Could not ask for anyone better Thanks for his and your companies service.
Matthew arrived on time and got straight to work. He was kind and professional and took the time to educate me about the insect population, which helped put my mind at ease. Throughout his visit, he was mindful of my cat (who is very timid) while still being extremely thorough.
Orkin makes things simple. They have great communication and are on time. They listen and always follow through.
I have used Orkin at different times in my life, and they have always been curtious and helpful. They are very knowledgeable and professional. They always let you know when they are coming to do your service and what services they will be administering that day.
Service was informative and helpful.
I guess that is what he did. Really not sure. That is what should have been done I think.
Very friendly technician and listens to requests.
Great service!
We have been loyal customers with Orkin for several years now and wouldn’t dream of going anywhere else. They are quick to respond and handle any situation we have. We are very satisfied with their services.
Service was excellent
Protection barrier inside and out
Great service and a professional experience.
Chris was very thorough and friendly. I appreciate him listening to all my questions and concerns.
I have used Orkin for decades and always with great results, if problems not eliminated on the first trip, they’re back to finish it up. Gary has done a great job for us. I once thought I could do it by myself but then learned Orkin could fill my pest control needs faster, better and cheaper in the long run than I could, so I use Orkin.
Well worth the cost . I do not have to worry about bugs or termites.
Orkin always goes a very professional job. Tommy Is very through and provides a great service. I am very pleased . Thank you for your having such a great service .
Enjoyed meeting George. Friendly and seemed very serious about pleasing us.
Super friendly and knowledgeable. He walked us through every step of the way. I am so thankful i finally called!
The professional who came out to our home was knowledgeable. I appreciate that he went over his services and explained everything to do with the paperwork. Looking forward to working with Orkin.
Great customer service. Very professional!
Jacob Harlow is an awesome employee! Helped my wife and I a ton!
Gary Martin came in with a great attitude, willingness to listen and an amazing work ethic. He has been coming to our home for our regular preventative treatments since we moved in (if we ever have any unforeseen issues he comes in-between) he has gotten to know us and our home and does an amazing job. I truly…
Our driver did a wonderful job he even came out on these icy roads hitting black ice but still showed up and treated our home
Tommy was very knowledgeable, informed me of everything he was using and doing while working also informed me how the services work and when to expect them back. Tommy took his time doing his job and making sure it was done right. I was very pleased with his work , his knowledge and how he kept me informed to as what he was doing and using.
We've been using Orkin for several years. Israel has been our technician for years and they provide an excellent service for our home! Highly recommend this company and their professionalism.
Called about spiders, scorpions and millipedes
you can NEVER reach them by phone! I have been trying for 30 days and their phone is either busy or it never gets connected to talk to anyone! Plus if you do get through to anyone....it is a call center....you don't directly talk to someone in your area....NOT GOOD customer service!
Absolutely encourage everyone to use Orkin - James was helpful - knowledgeable & thorough.
Tommy is my Orkin technician, he is very knowledgeable and professional! Highly recommend!
James was great. Explained what he would be doing for pest control, types of products used and how it's scheduled. Would highly recommend
Our Orkin man is very knowledgeable, and personable ... he provides exemplary service...
Always friendly and they use spray that won't hurt children or our fur babies. I have them come on a regular basis. No bugs or spiders here!
The technician was very polite and professional. We’ve been using them for months and have been very pleased with the results. Living out in the country we normally see lots of bugs in the house, but since using Orkin there have been very little activity in the big front.
As always, my technician from Orkin, Israel, was fantastic! Friendly, professional, and prompt!
Tommy is the best tech ever! Orkin is so responsive and always takes care of us.
Israel is a wonderful technician who comes out and does a good job. I am satisfied with my service with Orkin.
Friendly knowledgeable and worked around my schedule
Gary always does a great job and is friendly. My dog Hunter n I consider him a friend.
My servicemen is always on time, friendly, and makes friend’s with my dog. Once, I had an issue with tiny ants coming up my sink and the service was out immediately. Orkin preformed service 60 miles away, before I moved to Waco, and still does for others. The service was for the same quarterly fee.
Tommy Hudson is the best in the business.
Very thorough and friendly! Goes above and beyond to help me feel safe from bugs and rodents in my house!
My Orkin guy puts up with my dogs! That day a lot ! Great service great guy great attitude!
I loved my experience with Orkin. The technician was awesome. He was very good and polite and explained every detail of what he did. I’m very happy with Kevin.
Used orkin before in the past and have always been satisfied with their services over any other pest control companies. 5 star service. They get the job done and get it done right. Thank you orkin
They are highly friendly and professional. They also assured me the techniques they would use would be 100% safe around my bird's and pet rats. They are also very keen on confidentiality and made me feel very comfortable.
Very professional, and polite. Showed up early, and finished in a timely matter.
William was quite knowledgeable and he explained how he would proceed in future visits. I’m looking forward to many bugless years with Orkin.
Dependable service
Technicians came on time and informed of processes to be performed inside and outside. I liked that we were given options regarding treatment inside and/or outside. He took time to review all the paperwork before signing. After the process they both discussed what had been done and what we as homeowners can do to…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 261 | $58–$136 |
| Cockroach extermination | 197 | $86–$282 |
| Spider extermination | 187 | $73–$166 |
| Ant extermination | 186 | $86–$246 |
| Rodent extermination | 118 | $99–$371 |
| Bug & insect extermination | 108 | $66–$144 |
| Hornet & wasp extermination | 108 | $103–$282 |
| Home inspection | 85 | $66–$181 |
