Pest control service · West Covina, CA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty79−2.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#88 of 110 bed bug exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 20%
4.8★★★★★389 Google reviews · 9 photos
93%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$130typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Orkin 4.8/5 based on 389 reviews, frequently praising technicians for their professionalism, punctuality, and thoroughness in addressing ants, fleas, and mosquitoes. Positive feedback highlights consistent follow-up communication and detailed inspections that effectively resolve pest issues. However, recurring criticisms focus on billing transparency, scheduling errors, and instances where services were performed without proper notification or verification, leading to customer dissatisfaction despite generally high service quality.
Google rating: 4.8 out of 5 from 389 reviews (93% five-star).
Reviews on this page: 389 Google reviews (244 with written comments).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 29, 2026.
Service: Bed Bug Exterminator serving West Covina, California.
Data from Google, last updated November 1, 2026.
Score profile vs other bed bug exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
OrkinBed Bug Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin: 86/100 on this factor. Category median: 95.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin: 81/100 on this factor. Category median: 95.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin: 79/100 on this factor. Category median: 97.B
79
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin: 75/100 on this factor. Category median: 94.B
75
Bar = this company · dark tick = category median.
Star ratings
389 Google reviews we collected
4.8of 5
5 stars36093%
4 stars144%
3 stars21%
2 stars21%
1 star113%
Praise vs complaints
Phrases our text analysis found in 244 written reviews
95%praise
Praise26095%
Complaints135%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
88%fair
Great price316%
Reasonable1263%
Overpriced211%
Not sure211%
$130+25% vs typical bed bug exterminators
Middle half of what 13 customers paid ($88–$174) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11442%
Quality & results6423%
Speed & response4316%
Communication197%
Would recommend176%
Price & value83%
Honesty & trust83%
What customers talk about
We read 244 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Timely, conscientious, professional, always asking curious questions and seeing how he can additionally help.”
“Technician was very friendly, knowledgeable and thorough.”
“They always delaying and never come worst branch ever, they are never on time and contantly rescheduling appoinment and they charge per appointment I…”
“He goes above and beyond, is very friendly and ensures the entire service gets completed efficiently and in a timely manner!”
“LOL I called over a week ago talked to Several people there and they NEVER GOT BACK TO ME To make appointment!”
“Andre was so nice and explained everything very well!”
“I highly recommend orkin, I’ve been a loyal customer for over 30 years.”
“…d contantly rescheduling appoinment and they charge per appointment I strongly recommend to avoid call them if this in your branch this department of…”
“He sealed outside areas, set traps inside attic and sprayed yard in a reasonable amount of time and was helpful, professional and knowledgeable.”
“They are very expensive.”
“Plus, he’s immensely personable and super trustworthy.”
“…y will even charge you for appointments they never promise,they are a shady scammy business…”
People customers mention
Andre4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Orkin for 8 kinds of job. Pick one to see what they paid and said.
EErika1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Steve is great! Always follows up with us, especially with our most recent pest issue which is now under control. Thank you Steve!
Paid $160–180Great priceGeneral pest inspectionBug & insect extermination
JJudy10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Christopher from Orkin has been coming to my home for years, he is incredible! Timely, conscientious, professional, always asking curious questions and seeing how he can additionally help. Plus, he’s immensely personable and super trustworthy. It’s one of the reasons I stay with Orkin!
Paid $80–100Reasonable priceAnt extermination
BbettyLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Technician was very friendly, knowledgeable and thorough. It was his first time here and he did an excellent job getting to all the needed areas. Edward is his name.
KKevin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Had Christopher come to my house this morning he was very personable, professional, and detail oriented
Paid $180–200Reasonable priceRodent exterminationGeneral pest inspectionBug & insect extermination
JJanet7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★
The technician came in and left in 10 minutes. We still have ant problem. Waste of money so far 👎🏻
Paid $120–140OverpricedGeneral pest inspectionAnt extermination
Christopher from Orkin has been coming to my home for years, he is incredible! Timely, conscientious, professional, always asking curious questions and seeing how he can additionally help. Plus, he’s immensely personable and super trustworthy. It’s one of the reasons I stay with Orkin!
Price assessment: Reasonable price
Price: $80–100
Services: Ant extermination
Pest type: Ants
Response from the owner · 5 days ago
We're ecstatic to hear that Christopher’s timely, conscientious, professional, and trustworthy service keeps you with Orkin. We truly appreciate your loyalty, Judy!
C
Carolyn Tanuvasa3 reviewsiTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Technician was very friendly, knowledgeable and thorough. It was his first time here and he did an excellent job getting to all the needed areas. Edward is his name.
The technician came in and left in 10 minutes. We still have ant problem. Waste of money so far 👎🏻
Price assessment: Overpriced
Price: $120–140
Services: General pest inspection, Ant extermination
Pest type: Ants
Response from the owner · 3 weeks ago
Hi Janet
I am sorry for your latest experience with us. We invite you to contact us at (626) 509-7014, so we may discuss your specific personal experience. Thank you!
M
Maryam Amjadi2 reviewsiTotal number of Google reviews Maryam has written across all businesses on Google Maps, not just this one.
