Experts Reviews · Company report
Orkin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty79−2.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Orkin

West Covina, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #88Position by Experts Score among all companies we track in this category. of 110 bed bug exterminators · 4.8★ from 389 Google reviews

Report card

Percentile vs other bed bug exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 86% of bed bug exterminators.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 81% of bed bug exterminators.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 79% of bed bug exterminators.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 100% of bed bug exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 100% of bed bug exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 75% of bed bug exterminators.B
75

Reviews for your job

Customers hired Orkin for 8 kinds of job.

Orkin for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.139
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$140–160
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$68–$116
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#66 / 97
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.86%

All 139 Google reviews tagged “General pest inspection” · showing 20

Erika1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Steve is great! Always follows up with us, especially with our most recent pest issue which is now under control. Thank you Steve!

Paid $160–180Great priceGeneral pest inspectionBug & insect extermination
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Had Christopher come to my house this morning he was very personable, professional, and detail oriented

Paid $180–200Reasonable priceRodent exterminationGeneral pest inspectionBug & insect extermination
Janet7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★

The technician came in and left in 10 minutes. We still have ant problem. Waste of money so far 👎🏻

Paid $120–140OverpricedGeneral pest inspectionAnt extermination
Carol10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Angel - our designated tech for our company. Very informative and communicative. Since day one Orkin has provide the best service to Tangram Interiors and has truly managed our issues, exterior and interior. I cant thank Angel enough for his high quality and excellent service ! Truly an asset to Orkin

Great priceRodent exterminationSpider exterminationGeneral pest inspection
Alberto4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Servicio de personal altamente calificado

Paid $140–160Great priceRodent exterminationGeneral pest inspection
RachelLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Shaun is the best representative! He goes above and beyond, is very friendly and ensures the entire service gets completed efficiently and in a timely manner! I’ve had horrible services I. The past from other companies and I can honestly say as long as Shaun is my rep, I will be very happy with Orkin!

Reasonable priceGeneral pest inspection
DenieceLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The technicians are prompt, courteous and informative!

General pest inspection
AshleyLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

André Hernandez was our technician. He did an excellent job. He was patient with me and my father as we are coordinating our inspection while I was at work. He was very knowledgeable. Give us different options and how we could handle our pest problem. We signed up for the one year and we were planning to use them as…

Cockroach exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Cecilia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I have service done with Irkin for about 9 yrs. Always been happy with the service. They set up the appointment according to my schedule.

General pest inspectionSpider extermination+ Punctuality+ Professionalism
MaryAnnLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Jeanette explained what she had done & answered my questions about mosquito service.

General pest inspection+ Punctuality+ Professionalism
ChandrikaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jorge is awesome! I really appreciate his knowledge and recommendations. He remembers my problem areas and checks in to make certain things are going accordingly.

Mosquito exterminationGeneral pest inspection
mimmaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have contact with our Orkin man and he's the best. Quickly responds to my calls and gets things fixed immediately.

Mosquito exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
Carol6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Arthur Lujan was my technician. He is always on time, friendly and very knowledgeable!

Ant exterminationBug & insect exterminationMosquito extermination+ Punctuality+ Professionalism+ Value
Deborah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our service man did a wonderful job in spring, and also are cleaning the eaves/dusting for spiderwebs

Mosquito exterminationGeneral pest inspection+ Professionalism
AdrianaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service. Our tech Hugo does an awesome job. He let's me know if he finds anything during the service.

Ant exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Austin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional and friendly!

General pest inspection+ Responsiveness+ Punctuality+ Professionalism
Louise5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Great service! On time . I’ve been using Orkin for a few months now & I’m not seeing any issues.

Bug & insect exterminationGeneral pest inspection+ Punctuality+ Quality+ Professionalism
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always do a good job.

General pest inspection
jason7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Eric was fantastic. Professional, knowledgeable, personable and efficient. Highly recommend.

General pest inspection+ Responsiveness+ Punctuality+ Quality
JulieLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Alex is great!

General pest inspection+ Punctuality+ Quality+ Professionalism

Show more general pest inspection reviews (119 more) →

Price

$130+25% vs typical bed bug exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 63%Overpriced 11%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection139$68–$116
Spider extermination65$79–$141
Bug & insect extermination64$71–$126
Ant extermination63$63–$194
Rodent extermination47$88–$323
Cockroach extermination47$88–$282
Mosquito extermination42$58–$99
Flea & mite extermination17$90–$282

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