Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty79−2.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCOREOrkin
West Covina, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #88Position by Experts Score among all companies we track in this category. of 110 bed bug exterminators · 4.8★ from 389 Google reviews
Report card
Percentile vs other bed bug exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 86% of bed bug exterminators.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 81% of bed bug exterminators.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 79% of bed bug exterminators.B
79
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 100% of bed bug exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 100% of bed bug exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 75% of bed bug exterminators.B
75
Reviews for your job
Customers hired Orkin for 8 kinds of job.
Orkin for mosquito extermination
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.42
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$180–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$99
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Mosquito extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#37 / 71
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 42 Google reviews tagged “Mosquito extermination” · showing 20
souren4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The Orkin Rep was very professional and did his job with care
Mosquito extermination
Dinah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Amazing services with amazing customer care! Gets the job done
Flea & mite exterminationMosquito exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
MikiLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Andre was a very informative person and easy to deal with.
Bug & insect exterminationHome inspectionMosquito extermination+ Responsiveness+ Punctuality+ Quality
ChandrikaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Jorge is awesome! I really appreciate his knowledge and recommendations. He remembers my problem areas and checks in to make certain things are going accordingly.
Mosquito exterminationGeneral pest inspection
mimmaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
I have contact with our Orkin man and he's the best. Quickly responds to my calls and gets things fixed immediately.
Mosquito exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
Carol6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Arthur Lujan was my technician. He is always on time, friendly and very knowledgeable!
Ant exterminationBug & insect exterminationMosquito extermination+ Punctuality+ Professionalism+ Value
Maureen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Very thorough workers.
Ant exterminationBug & insect exterminationMosquito extermination+ Quality+ Professionalism
Deborah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Our service man did a wonderful job in spring, and also are cleaning the eaves/dusting for spiderwebs
Mosquito exterminationGeneral pest inspection+ Professionalism
Dee4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
They are always on time , very friendly , they always let me know when they arrive and when they leave great service
Mosquito extermination+ Responsiveness+ Punctuality+ Quality
Jamie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
On time, courteous, and efficient
Mosquito extermination+ Responsiveness+ Punctuality+ Quality
t1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
James is very Professional and Courteous, did a thorough job. Thank you.
Bed bug exterminationBug & insect exterminationMosquito extermination+ Professionalism
Jen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
The mosquitoes decreased after the spray
Mosquito extermination+ Punctuality
Ellen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
Jorge has been taking care of my property for a few years now. I have not had any pests inside or out since he started. We had some rats in the patio and he helped with that as well.
Ant exterminationMosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Anthony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
He was very prompt and explained what he was going to do. Finished in a timely manner.
Mosquito extermination
Steve6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Eric arrived on time and did a great job.
Mosquito extermination+ Responsiveness+ Punctuality+ Professionalism
Josh5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
He was very knowledgeable and professional on how to get rid of roaches🤙🤙✊✊
Bug & insect exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Laurence1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★
Technician was very professional, and explained everything he was doing.
Mosquito extermination+ Professionalism
Susana9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Criss inspector service person, perform a great services and do excelente work that never been done on my house Thank you
Bug & insect exterminationCockroach exterminationFlea & mite extermination+ Quality+ Professionalism+ Value
ErLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
I have used other companies to do the same but they did not give the customer service that Orkin has given. They show up on time. They answer any and all questions. They explain everything they use and how they use it. I'm so glad I chose Orkin.
Mosquito extermination+ Quality
DLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Great communication
Mosquito exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Price
$130+25% vs typical bed bug exterminators
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 16%Reasonable 63%Overpriced 11%Not sure 11%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 139 | $68–$116 |
| Spider extermination | 65 | $79–$141 |
| Bug & insect extermination | 64 | $71–$126 |
| Ant extermination | 63 | $63–$194 |
| Rodent extermination | 47 | $88–$323 |
| Cockroach extermination | 47 | $88–$282 |
| Mosquito extermination | 42 | $58–$99 |
| Flea & mite extermination | 17 | $90–$282 |
