Cathy Fisher
Review from Google · view on GoogleJacob is the best. Nice young man with great manners. Hard worker
- Price assessment: Not sure
- Price: $100–120
- Services: Home inspection, Hornet & wasp extermination
- Pest type: Ants, Rodents
Orkin
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty84−1.6Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#55 of 60 mosquito control servicesPosition by Experts Score among all companies we track in this category. · better than 8%
4.8 ★★★★★ 2,179 Google reviews · 20 photos
90%five-star reviews
4.92★last 12 monthsAverage stars on reviews from the last 12 months only.
3.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$99typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Orkin at a glance
Google reviewers rate Orkin 4.8 out of 5 based on 2179 reviews, noting that the owner replied to 98 percent of them. Customers frequently praise the punctuality, thoroughness, and clear communication of service technicians who explain treatments and answer questions. Recurring complaints involve scheduling errors, missed appointments, and lack of follow-up communication, particularly regarding specific projects or recurring pest issues.
- Google rating: 4.8 out of 5 from 2,179 reviews (90% five-star).
- Reviews on this page: 2,180 Google reviews (1,146 with written comments, 2 with photos).
- Owner responses: the business replied to 98% of reviews.
- Most recent review: November 9, 2026.
- Service: Mosquito Control Service serving West Terre Haute, Indiana.
Data from Google, last updated November 10, 2026.
Score profile vs other mosquito control services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin: 83/100 on this factor. Category median: 96.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin: 77/100 on this factor. Category median: 95.B
77
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin: 84/100 on this factor. Category median: 98.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
2,180 Google reviews we collected
- 5 stars1,96690%
- 4 stars1256%
- 3 stars291%
- 2 stars221%
- 1 star382%
Praise vs complaints
Phrases our text analysis found in 1,146 written reviews
- Praise1,61698%
- Complaints412%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price5324%
- Reasonable14163%
- Overpriced104%
- Not sure219%
$99+3% vs typical mosquito control services
Middle half of what 156 customers paid ($63–$189) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude68541%
- Quality & results33920%
- Speed & response22414%
- Communication16810%
- Would recommend1408%
- Price & value614%
- Honesty & trust402%
What customers talk about
We read 1,146 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The service technician is very friendly and conscientious about his job.”
“Terrible customer service, very rude when I spoke to them about what I wanted done, very pushy and spoke to me like I was completely in the wrong, wou…”
“Their customer service, responsiveness, and willingness to go the extra mile have been top-notch!”
“Their communication has been awful, and the process has been confusing.”
“Great response, quick scheduling, friendly and excellent - above and beyond customer service!”
“That tech rescheduled the day of the inspection appointment to the next week and then never showed.”
“Explained everything before he started, and made sure all questions where answered and we were happy before he even left!”
“I was upset that I have had zero communication for Orkin about this.”
“I would always highly recommend Levi and Orkin to everybody!”
“I will never recommend them to anyone, ever because good luck ever getting ahold of anyone!”
“This is an affordable housing property and unfortunately, a lot of these tenants were misused and neglected due to their circumstance with past pest c…”
“I was over charged for the services today that I had to call the national number for them to take care of it all and look into it.”
“I trust him completely and when we are all gone, he knows to just come in the house and treat.”
“All laughed and used words like "scam", "theivery", and "rip-off".”
People customers mention
- Tim 22 reviews
- Levi 14 reviews
- Chris 13 reviews
- Price 11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Orkin for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Madison19 hours ago★★★★★
Justin was phenomenal! Explained everything before he started, and made sure all questions where answered and we were happy before he even left! Very thru oh and does a very nice job!
Paid $140–160Reasonable price
Kimberly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
We had the pleasure of meeting Levi today! He was so friendly and very professional! He made sure we felt comfortable and answered all of our questions! I would always highly recommend Levi and Orkin to everybody! Thanks Levi!
Paid $200+Great priceSpider exterminationMosquito exterminationBug & insect extermination
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
My tech guy, Owen, skillfully sprayed the ant poison and was polite and personable. Thank you.
Paid $80–100Reasonable priceSpider exterminationAnt extermination
Janet1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Evan is very thorough and answers any questions I have about our problem. He even sprayed around the inside of the garage, which has not been done before.
Paid $60–80Reasonable priceHome inspectionRodent extermination
BarbieLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
The guy that comes out to my home.His name is jacob and he is very nice and caring and I really enjoy him he is a great help to me he is a blessing
Paid $200+Great priceHome inspection
Brad1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great response, quick scheduling, friendly and excellent - above and beyond customer service!
Paid $100–120Great priceBug & insect extermination
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 368 | $53–$103 |
| Ant extermination | 302 | $55–$173 |
| Spider extermination | 282 | $61–$134 |
| Cockroach extermination | 239 | $106–$323 |
| Rodent extermination | 217 | $81–$323 |
| Bug & insect extermination | 182 | $60–$126 |
| Home inspection | 144 | $53–$179 |
| Mosquito extermination | 121 | $66–$83 |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 2,179 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Madison Keele
Review from Google · view on GoogleJustin was phenomenal! Explained everything before he started, and made sure all questions where answered and we were happy before he even left! Very thru oh and does a very nice job!
- Price assessment: Reasonable price
- Price: $140–160
Cheri Cox4 reviewsTotal number of Google reviews Cheri has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBryan did an outstanding job
Sandy Orr3 reviewsTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways dependable!
- Price assessment: Not sure
- Pest type: Bed bugs
Nola Blueher8 reviewsTotal number of Google reviews Nola has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHe was very nice and did a good job. He explained everything to us .
- Price assessment: Great price
- Price: $20–40
- Services: Home inspection, Cockroach extermination
- Pest type: Cockroaches
Response from the owner · 3 days ago
We are glad he was nice, thorough, and explained everything clearly. Thank you Nola for your 5-star review!
Sherri Mitchell8 reviewsTotal number of Google reviews Sherri has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleProfessional and personable. Explained everything in detail. Extremely happy with the service.
- Positive: Responsiveness, Punctuality, Professionalism
- Services: Ant extermination, General pest inspection, Spider extermination
Response from the owner · 3 years ago
Thank you so much for your kind words, Sherri! We are thrilled to hear that we were able to provide you with professional and personable service. It means a lot to us that you appreciated our attention to detail.
Steven Simms6 reviewsTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe service technician is very friendly and conscientious about his job.
- Price assessment: Reasonable price
- Price: $100–120
- Positive: Responsiveness, Punctuality, Quality
- Services: Ant extermination, General pest inspection, Spider extermination
- Pest type: Ants, Spiders
Response from the owner · 6 years ago
Hi Steven, thank you for the stars and thank you for being a valued Orkin customer. If you need anything please feel free to contact our local branch at 812.645.4614 and we will be happy to help you.
Kimberly Johnson4 reviewsTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe had the pleasure of meeting Levi today! He was so friendly and very professional! He made sure we felt comfortable and answered all of our questions! I would always highly recommend Levi and Orkin to everybody! Thanks Levi!
- Price assessment: Great price
- Price: $200+
- Services: Spider extermination, Mosquito extermination, Bug & insect extermination, Ant extermination
Response from the owner · 4 months ago
Your review is appreciated. Thank you Kimberly for sharing your positive experience with Levi at Orkin.
David Parker10 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHave a carpenter ant problem. The problem isn't completely resolved but the Orkin Technician has been doing his best to rid them and faithfully doing follow-ups.
- Services: Ant extermination
Response from the owner · 4 days ago
We’re honored to hear that your technician is diligently working to address the carpenter ant issue and providing consistent follow-ups. David we appreciate your patience and trust.
Jennifer Ritter8 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePeirce ,our technician was very kind and thorough.
- Price assessment: Reasonable price
- Services: Home inspection
- Services: General pest inspection
Response from the owner · Edited 2 years ago
Hi Jennifer, We are happy to hear you had a positive experience with Orkin! We value your input and encourage you to let us know more details about your experience with us.
Business details
- Address: 3733 E Margaret Dr, Terre Haute, IN 47803
- Phone: (812) 974-7002
- Website: orkin.com
- Service area: West Terre Haute, IN