Experts Reviews · Company report
Orkin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty84−1.6Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

Orkin

West Terre Haute, IN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #55Position by Experts Score among all companies we track in this category. of 60 mosquito control services · 4.8★ from 2,179 Google reviews

Report card

Percentile vs other mosquito control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orkin is better than 83% of mosquito control services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orkin is better than 77% of mosquito control services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orkin is better than 84% of mosquito control services.A
84
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orkin is better than 100% of mosquito control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orkin is better than 100% of mosquito control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Orkin is better than 100% of mosquito control services.A
100

Reviews for your job

Customers hired Orkin for 8 kinds of job.

Orkin for cockroach extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.239
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.84
Usually paidThe price range customers picked most often for this job.$180–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$106–$323
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Cockroach extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#25 / 39
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 239 Google reviews tagged “Cockroach extermination” · showing 20

Nola8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

He was very nice and did a good job. He explained everything to us .

Paid $20–40Great priceHome inspectionCockroach extermination
RandyLocal Guide · 66 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Always happy with results. Friendly staff

Paid $60–80Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection+ Responsiveness+ Value
Jane6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very polite sales manager and application guy. I was devastated to think that “bed bugs” had invaded my home. They never made me feel embarrassed and treated me very nicely

Home inspectionCockroach exterminationBed bug extermination
sabrinalee4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Joshua is a really nice guy and has helped out a whole lot and orkin is an amazing company love them

Paid $40–60Great priceCockroach extermination
Cheyenne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Justin is awesome! He has wonderful communication skills and makes sure he explains everything he’s doing and why!! Couldn’t be happier with the service he provides!

Paid $60–80Great priceSpider exterminationGeneral pest inspectionCockroach extermination
Erika3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I’ve been using Orkin for about a year now and have been very pleased with their service. They are always timely with routine appointments, and Justin has been especially helpful and responsive. Whenever I’ve needed additional care or had a concern, he is very receptive to text messages and quick to help. He has…

Paid $40–60Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
ElijahLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Decided to go with Orkin after spotting some cockroaches in my house. Josh came out and did a great job with spraying a perimeter around my house and spraying around areas inside. Would recommend to anyone with a bug problem.

Paid $180–200Reasonable priceHome inspectionGeneral pest inspectionCockroach extermination
Sheree10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The technician was very friendly, talkative and good at showing me and explaining to me what he was doing with the spray and traps he put down, and how they worked.

Paid $200+Not sureHome inspectionCockroach extermination
Kathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Justin is very friendly

Paid $80–100Reasonable priceCockroach exterminationBug & insect extermination
AmberLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

The Orkin Pro Im working with, Justin Hatcher, has the best personality and makes me feel extremely comfortable, which is absolutely great because I am very shy. He has done a very thorough and outstanding job! Im very glad I chose Orkin for my issue. I pay monthly for 12 months, but they solved my problem in three.

Paid $40–60Reasonable priceHome inspectionRodent exterminationCockroach extermination
Shannon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Very satisfied! Robert is great and explains everything and what to expect!

Paid $40–60Reasonable priceCockroach exterminationBug & insect extermination
Brenda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I love our technician Evan is great very helpful

Cockroach exterminationBug & insect exterminationAnt extermination
Andrew13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Good job

Cockroach exterminationAnt extermination
TammieLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Tim and Brandon came over assessed our concerns, was very knowledgeable. He addressed all issues we thought we might have and told us what we could expect. He was very respectful of us, our pets and property. A+

Paid $80–100Reasonable priceAnt exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Punctuality+ Professionalism
DeNeta3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Was super polite. Explained everything and answered all my questions Very happy with the price and the cost for monthly also. It puts my mind at ease. I am very satisfied with my experience with them. So glad I decided to call them!

Paid $180–200Great priceHome inspectionCockroach extermination
Gerda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Was great service! Jacob was super friendly, knowledgeable and helpful.

Paid $40–60Reasonable priceFlea & mite exterminationCockroach exterminationBug & insect extermination
Wendy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Everyone has been so nice and accommodating to our needs. Answered questions we had and let us know what to expect next.

Paid $200+Not sureCockroach exterminationBug & insect exterminationBed bug extermination
AndrewLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Very professional

Paid $180–200Great priceCockroach extermination
Jammie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Very thorough super nice and on time

Paid $180–200Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
DonnaLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Orkin is very good they will answer any of your questions and they checked everywhere or anything you have a problem with was very careful and was wearing gloves while he did the inside of my home made me feel very safe

Paid $60–80Reasonable priceHornet & wasp exterminationTermite inspectionSpider extermination

Show more cockroach extermination reviews (219 more) →

Price

$99+3% vs typical mosquito control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 63%Overpriced 4%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection368$53–$103
Ant extermination302$55–$173
Spider extermination282$61–$134
Cockroach extermination239$106–$323
Rodent extermination217$81–$323
Bug & insect extermination182$60–$126
Home inspection144$53–$179
Mosquito extermination121$66–$83

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