How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%61+33.3Reliability 24%41+9.9Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty60−4Momentum penalty72−2.8Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCOREOrkin
West Valley City, UT · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #179Position by Experts Score among all companies we track in this category. of 186 wildlife removal services · 4.7★ from 1,593 Google reviews
Report card
Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Orkin for 8 kinds of job.
Orkin for general pest inspection
Clear ✕All 247 Google reviews tagged “General pest inspection” · showing 160
A great company that knows the business and customers!
Rachel was a super communicator on everything from her arrival ETA to the entire process and details of her service provided. Fabulous first experience with Orkin!
Orion has done a good job for us. I don’t feel like they are trying to upsell too much- just want to take care of us. The last person who came seemed so nervous she would offend me about telling me that we also have to manage the fruit flies in our kitchen - I have kids, they leave stuff out, it’s ok! We are doing our best.
Excellent service. The serviceman was professional, knowledgeable and kind in answering all my questions. I now have piece of mind. I never should have waited this long. Awesome experience.
He came that afternoon . He was quick. And courteous, and my dog loved him.
Very friendly and efficient. We have been with Orkin for over two years now and have never had a complaint. Great people!
Home has been sitting empty for half a year while trying to sell. Paid $280 for a one time spray for the new homeowners. It’s been a couple of days and spiders are still running around the interior of the house. Was told they did not spray the interior other than just under the sinks. Very disappointed when trying…
The person who has been treating my house for pests is Zoe. He is such a friendly person, very easy to like. He does a thorough job and has been able to rid my house of mice and keep other pests at bay.
Great service. Very knowledgeable. Would recommend to anyone needing pest services.
We’ve had an incredible experience with the team at Orkin, specifically Garrett - we moved in this summer, discovered the biggest spiders and whatever else you could imagine and immediately after contacting Orkin and having Garrett out, our issue was resolved! Couldn’t ask for a better organization to partner with on this.
Used Orkin's services in the past. Called them back after being away for a while. The service tech was thorough, polite, friendly, and eager to help with my bug problems.
Orkin is great to work with to solved pest control at my house. Garrett is wonderful to work with. He helps work with me and finds solution.
Always great service. Tech Zoe is very understanding of any insect problems.
Collin always does a great job. He takes his time, is methodical with the application, and has great attention to detail. He's also personable and listens to my concerns.
Orkin continues to provide well qualified courteous service technicians.
Great service and the technician was very professional
Harrison Tripp is the best. He is always very thorough with his inspection and does an amazing job. He goes above and beyond to make sure all my questions are answered. I have not had a better technician service our home. I will defiantly use this service again providing Harrison is the technician.
In my experience, Orkin is the best place to go for all your pest control needs. They’ve been coming to my home since we bought it, over 7 years ago and to our house in Nevada before that. All of their representatives have been professional, kind, and good at their job. You really can’t ask for more. Don’t be fooled…
Lee did a thorough and professional job. He impressed me with his knowledge of different spiders that we found. He found areas that needed attention and doubled up on the applications to address the need inside and outside. Especially for spiders. He also eliminated two wasp’s nests. He quickly took ownership to…
Chris was aweaome, professional but personable at the same time he made sure to explained to us all the different things he was going to do and what the plan is if things got better, no change, or worse he had a plan for everything that will help us get ride of and make sure the creepy crawlies dont make a creepy comback
Always comes and take care of my pest control needs. Even if there is an “additional” pest problems as there was today. Very good service. Jesse sprayed for all the dozens of wasps and I truly appreciated that. Still highly recommend them
Garrett was great. Informative and always goes the extra mile. Wonderful customer service
I could never have imagined service that constantly exceeds expectations. With Orkin pest are never things I worry about. 10 years and counting.
Travis was very attentive to details and helpful addressing out concerns.
Always on time, efficient in taking care of our pests quickly so we can get on with our day.
Very responsive and professional. The mosquito treatment is a must in our backyard and is very effective.
Our technician Lee was personable, professional, and knowledgeable. He explained what he was doing and helped me feel confident in Orkin and in his work! We have also had Zoe as a tech. Zoe also did a great job. 😊
We really love our Orkin service rep! MEGAN you rock! Thanks for being a great Orkin rep! Fast, thourou and friendly! Been Orkin customers for several years and I am bug fee! Spider free!
Service was excellent the technician was very professional kind and courteous!
The technician was very knowledgeable and explained everything very well. She sprayed for bugs. Very pleasant experience so far
We have Orkin come 4 times a year, because we live in an agricultural area and lots of flies and other insects and mice surround us. They do a great job; over several years the insects in our house have significantly decreased, and we are far less annoyed than we were when we moved here. Our house is a restored 120…
Very thorough and knowledgeable technician. He was friendly and took care to leave no trace that he had been here after applying the treatment. He was on time and gave us all the information we needed to know about our service. Highly recommend!!
Appointment was re-scheduled for today 21st.-on phone message. That was a problem due to late notification-coming on that day—-I was not home to let access to garage to set boxes. Next time I need at least one day notice of any change! I don’t know what services were done. Thank you!
Garrett keeps our house safe from pests and little critters. He’s the best!
Always professional. Very good communications. Results are good.
Tec was professional and was very knowledgeable about his work
All went well. Excellent service. Thank you. They offer excellent service every time they come.
Vince did our service(Orkin) and was completely professional and thorough. He answered all my questions and concerns with respect and went to work on them. He really went above and beyond. I hope we get Vince back for our regular service every time. Editing my review from 5 stars to 2. Orkin as a business is a…
I moved into a rental property a few months ago. Unfortunately after I moved in I discovered a significant insect problem. Elder bugs. They literally swarm in through the tiny openings that drain water on your window frame. Once in you see them crawling on everything, everywhere! Then I noticed THE SPIDER!! I'm…
Preston, is always professional and very polite and very helpful in my problem with cockroches and he is the only one I would like to come to my home as I feel comfortable with him to do the proper job to provide and protect my property. Today, as usual, Preston took very good care of my needs. I have new…
Service is always great
We've been using Orkin to maintain a bug free home, and it's been quick and painless to have them come by every other month and check/refill traps and treatments. Hayden is friendly and professional and we love him as our Orkin guy.
excellent technicians
He was very respectful of everyone in the house. Wore covers on his shoes and was very good to explain what he was doing. Thank you.
On time, friendly, social distanced and masked
Lee is an amazing tech, professional, friendly and thorough,
I was very happy with the services given and also the information about what was being done. 👍
Our exterminator was very professional and did an excellent job! Highly recommend this company for all your pest control needs.
Orkin Techs are super great at helping discover where an insect infestation indoors may be originating & providing useful info and report you can provide to an HOA if you have one - Orkin techs do all they can, when you pay for service, above and beyond just perimeter pest spraying! My Orkin Guy sprayed an enzymatic…
Oh, I like the professional experience I get each time I call and schedule somebody to come out. I always have the same technician which is nice because I understand that person and they understand me. They are also familiar with the battle that I’m having with intruders how many times Versus the norm. Our…
Took time and was professional looking.
We use them but scheduling is an issue and the are poor at following up to reschedule. We would like wasp help but see no improvement on that and would like that service but not so great communication
Love the customer service and attention to all needs. Willing to come when needed as well as scheduled!
Very professional 😊Great customer service thank you !
Excellent service and product
Lee has been awesome as our Orkin technician! Can’t say enough about his friendliness and knowledge of the pests we have seen. Every time he comes and addresses any problems and they go away almost instantly!
Had trouble with black widow spiders and they came out several times for treatment. No issues for a year now!
Kody is amazing! Extremely helpful and responsive!
Lee was awesome and took the time to explain everything in detail.
They have reduced our Ant problem by 90%.
Preston is Great! Always is efficient and takes his time.
I’m really happy with my experience so far! The technician was very kind, thorough, and informative. He let me know what to expect and explained what areas needed the most treatment and why. He went over the total for today and billing information in detail prior to the service and confirmed when they’ll be back out for the second spray.
Harrison showed up on time and went through everything. I’ve been with Orkin for about a year now and he definitely was the best yet. He covered all areas we were worried about and was so professional! But he was also personable and easy going.
The technician was courteous & capable. He went the extra mile by knocking down some wasp nests. The mosquito/wasp technician was scheduled for the previous day but didn't come, probably because it was raining.
I had miece and spider problem was discovered by the tech and he took care of it immediately. Me and my family now we can sleep safely. Great job 👏 thanks orkins
The service man did a very good job, was very thorough, and very nice! But now we have more mice!! My grandson has caught 4 mice in traps downstairs and we need to have you come as soon as possible!!!
Been with Orkin for over 10 years. Service is consistently good and problems that have come up have been dealt with expeditiously.
The techs that came out today did a great job. They even knocked down wasps nests and spider webs from my eaves.
We had Keleaf Lee come out and inspect and spray for us. He was amazing and this company is very professional. Absolutely loved our experience and can’t wait to continue service with them!
I love Orkin. They are always on top of taking care of my pest needs. And if you call them, they make a visit out to you for no charge. They do a great job keeping pests away from my house, and are always professional and timely!
Jose is always pleasant and professional.
Good work
Great service always. Only one suggestion, the technician should wear slip on shoe covers when they come inside
Larry explained every aspect of pest management. Very knowledgeable.
Excellent service and customer care. Safe yet effective.
Only came to provide my monthly service twice, then continued to charge me and never showed up again or called to reschedule. I had to call every month to track down the status of my service and request a refund for services that I was charged for but did not receive. Would not recommend them. They are not reliable at all.
We have the most professional technician who services our home on a regular basis and keeps us bug free! We have used this service for years and never disappointed.
We very rarely have spiders after starting with Orkin. We have been very happy with that. Our only complaint is that some technicians are more thorough than others. When you pay for pest control, you would hope they treat every area and take a lot of caring in catching everything. Some technicians are awesome that way, others not so much.
Orkin responded quickly to my call even though it was right after the holiday break. On top of that, they were able to get a technician over to my house the next day. The service was professional and efficient and all my questions were answered.
Our exterminator was named Tony. He showed up quite early (with our permission) and finished his work in record time. He was quite kind and understanding, not to mention funny and personable. What a perfect experience for a terrible situation.
Put poison in the ground for gophers in backyard and front yard I hope it works I've been dealing with this for the last 5 years every time I have somebody come out it's a different person please send the same person that came today I believe his last name is Lee
John was awesome. Highly recommended.
They guarantee service or they will show up again if there are issues. Otherwise they come once every two months. It took me the entirety of the two months to finally get ahold of some one to come out as we still had a spider issue. I called, was promised someone would reach out to schedule an appointment; this…
Used this company because of a bad several bug infestation. They quarantine their work.
Super easy and he shows as expected everytime. Very personable and does a great job.
Spencer does a great job!
I’ve enjoyed working with Orkin for the most part. It started out a bit bumpy because of some staffing issues, which is why I put in 4 stars. I also didn’t feel like the initial house inspection was as thorough as it could have been. But my past few services have been great. Super easy, punctual, quick. And I…
Amazing service!! Very helpful and nice! Responded to my requests on spiders and such!
The best part of your service is mainly due to Kevin. He is respectful, knowledgeable and very pleasant to work with. 😊
Spencer has been coming to our house for quarterly spray for a few years now. He is efficient, kind, completes the job quickly and seems familiar and well trained in his job. We really appreciate his service and kindness.
Lee was very professional, kind and thorough. He looked at every area I suggested, listened to all of my concerns and made me feel better about what we were dealing with. I called several pest control agencies in the valley, and of the 7 I called, only 2 showed up to physically inspect our condo. The other company…
Jim was great. He arrived a little late but we live in a distant, small town. He did text me to let me know he was running late. He was nice and professional. Jim answered every question and he generally cares. Great employee there, give Jim a raise!
Took the time to answer all our questions. Very professional. It is hard to find companies you can trust. We are new customers, but so far we would recommend to others.
Very professional. Informative and friendly
Very helpful and nice.
Very professional and friendly. Willing to answer questions and go the extra mile.
Very thorough! I appreciate the attention to detail! Great communication both in person and setting up the appointments!! Thank You!
John came and he was very knowledgeable and was very detailed in the process of what he would do, how he would do it, what to do after, etc. We really felt like we were in good hands.
My technician is knowledgeable, friendly, thorough and efficient.
Kevin is a great guy! I prefer Orkin over all others, seems local companies aren't as communicative and their formula less powerful than Orkin. Some scheduling issues sometimes but hopefully it's gonna be nipped in the bud in the coming sessions.
Our tech Rafael S. is awesome. personable. professional. I explain to him what Im noticing and he comes up with a solid gameplan to address issues. While hes executing the plan he inspects and adresses other issues. All of which are covered in the plan we are on. If something pops up they will come back to take…
Orkin does a great job. My fav part of their company is my technician Tony. He is so kind.c thorough, and has come diligently the past 6-7 years. Thanks Orkin!
Arkadiusz Kolodziej is very knowledgeable, professional and has treated our house and yard for spiders and pests. Wish I had started using Orkin earlier. He quickly resolved all our pest problems. I would highly recommend him. Thanks!
Kent is always willing to make sure I am not bothered by bugs or mice.
Every Orkin team member I’ve interacted with has been beyond helpful and friendly and super kind. I’ve had nothing but positive experiences! Rafael, in particular, has been at my home a few times and is super knowledgeable and does a great job. Thanks for all your help!!
Great company great service
They helped us solve an extensive mouse problem we had 4 years ago when moving into our new home. They spent hours looking for the problem areas and soon the problem was resolved completely. Since then they have come every few months to spray etc and we never have spiders or other bugs in the house. They are…
Rafael is great. He always does a great job ie very through and complete.
We had actually missed the appointment by 30 minutes and the Orkin technician came back to service our house... Amazing customer service and explained everything in great detail to us... Thank you so much!!!!
We have used Orkin for four years now and had been very pleased with their services especially when we had a tech named Matt coming. Lately their service has gone downhill a bit. Some months a technician shows up without any warning and yesterday the technician tracked dirt clods all through the house and I had to…
Not happy with Orkin just showing up without notifying me, like today (2/17/22) Outside, front yard service performed - Want prorated pricing!
The individual that come by is alway professional and knowledgeable. Very kind and willing to assist when I have questions.
Orkin has been great. Very reasonable prices, professional technicians, always very flexible to work around our schedule to be at our house when we are gone. I highly recommend them.
Tony was wonderful in explaining what he was looking for during his inspection.
He was able determine my problem immediately, Very kind and helpful. Because of him is is easy to say that I would use your company again. Thank You!!
Technician Was supposed to contact us to tell us he was coming and he did not. He arrived and did a treatment that we did not request that required us to water outside our house and keep our dog Off the area where he spread chemical pebbles without telling us he was going to do this. I will be looking for another service to replace Orkin
Our service provider is excellent at his job. Considerate, professional and very knowledgeable. I’m very happy with my technician and the service he provided.
I called they were here on inspection.talk & Ashley did a wonderful job I'm not seeing mice that's great keep doing a great job thanks
John was our technician today he was very friendly. He answered all of my questions, and I feel like he did a very good service. He Sprayed everywhere I asked him to which made me really happy, he also Left traps everywhere in my home. Really recommend their service. I came from using moxie and I can tell the…
Had sugar ants. Inspected & sprayed garage patio & inside home.
Excellent customer service! I wanted to commend my service tech Vince for a great job. He was mindful of my requests and needs and went the extra mile.
Prompt professional service
The inspector was thorough, made me aware of what he was looking for, & patient with his assessment. He did not rush through the inspection and educated me during his stay. He was educated, professional, & enjoyable to speak with. He was fair and gave me tools to manage at home to rule out what the problem is and…
The technicians are always very professional. I appreciate their knowledge and job expertise. Orkin does an awesome job!
Fairly decent service. Bit overpriced for commercial. Techs are vocal conspiracy theorist covid deniers. So if that's your kind of thing then this is the company for you. As for us, we will be seeking an alternative contract elsewhere.
Orkin came to inspect your house before we moved in and pointed out a lot of good changes that we need to make to prevent pests from getting in. They were on time and very helpful!
Excellent service technician
Arrived earlier then expected and wore PPE while inside our home, was quick and hyper efficient.
Perfect
Great service, awesome customer service!
Have been professional and efficient in their service. Communication is good (this is a property I manage) but there have been times when the auto scheduling system doesn’t do a very good job. Overall very satisfied.
Full inspection and spraying both inside and outside of the home. Very professional and highly recommend. Top-notch service. Will always use Orkin!
Friendly and effective service.
The tech wasn't any more sure than I am that I have mice, since the indications that I have experienced haven't been very clear or specific. However, whatever is there, I think in the walls, needs to be eradicated. He put down some traps and sealed two entrances that mice could enter through, one under my sink and…
Great company. I use them mostly for the Box Elder bugs and they definitely help. The lack of other pests was just a bonus for me. Any time I call they are quick to respond and their techs are great.
James is the best service technician that we have had at any of of our over the last 45 years. Too bad that you are losing him.
I have worked with several different individuals with this company and all of them are extremely professional and very knowledgeable. Great experience and they communicate very well.
Great experience. He came in, looked around very thoroughly and emailed me his assessment .
I tell u what , orkin has got really lucky to have a guy working for them like Kent I also own a business and wish to have an employee like Kent very professional,polite and does the extra work when needed to keep my house problem free. It’s very much appreciated
Great Service!!!
We have had the same technician for a few years now and we love him. He’s great about contacting us several days ahead of our appointment and the day of to let us know when he will be arriving. It’s like having a friend coming by to spray our house.
Awesome
My service was outstanding! Hayden is the BEST technician ever! He listened to everything I had to say. His detail and explanation of the treatment was spot on. Thank you!!!!
Service is great but you need to make appointment with me not just show up and expect me to pay for service with no notice
Our Orkin tech whose name I feel bad for not remembering was amazing. He was extremely thorough and went the extra mile in helping identify any openings and what to cover it with to prevent future entry of mice. He assisted in closing up openings with proper material to ensure they can’t chew through. He provided a…
Very nice inspector, grateful for his help. However, when I was showing him where I could see sunlight from the outside that he could fill, he made it sound like pulling all of the insulation and finding those holes would be too much work. We are just waiting for a follow up visit within 10 days.
It was helpful. Exterminator was polite
Absolutely love this company and especially my serviceman Kent. Always on time and courteous. Have not had any pest or bug problem they haven't solved.
Our tech, Kent, does an outstanding job!
The service tech was very friendly, professional, and knowledgeable. We are just getting started but I feel confident that Orion will be able to solve my rodent problem. I’ve tried to get rid of them on my own but they are just tearing up my grass. I’m excited to have some professional help.
it was kind of a pain arranging the service and getting someone to the house, but I was very very happy with the service I got and the guy they sent out, great guy.
Everyone that has serviced me has be friendly, professional, and on time. They have answered a lot of my questions and concerns. My guy, Chris is awesome and really thorough with his work.
Jim and Hayden were beyond professional, especially in today’s pandemic environment, and friendly with their service. I truly hope they are the technicians for all of my follow up scheduled visits because of how wonderful they were!!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Spider extermination | 318 | $56–$131 |
| General pest inspection | 247 | $63–$124 |
| Rodent extermination | 178 | $73–$323 |
| Ant extermination | 174 | $76–$246 |
| Hornet & wasp extermination | 117 | $81–$246 |
| Bug & insect extermination | 114 | $73–$136 |
| Cockroach extermination | 88 | $83–$214 |
| Home inspection | 64 | $66–$159 |