Tree service · Worcester, MA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 61 stump removal servicesiPosition by Experts Score among all companies we track in this category. · better than 83%
5.0★★★★★130 Google reviews · 23 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Orloff Tree Service & Excavation five stars based on 130 reviews, noting the owner replies to 93% of comments. Customers frequently praise the company for punctual arrival, clear communication, and thorough cleanup after tree removal or pruning services. Pricing is described as fair and competitive, with many highlighting the team's professionalism and efficiency during both routine and emergency jobs. No recurring criticisms appear in the provided excerpts, as all sampled reviews are positive.
Google rating: 5.0 out of 5 from 130 reviews (99% five-star).
Reviews on this page: 130 Google reviews (120 with written comments, 19 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: October 23, 2026.
Service: Stump Removal Service serving Worcester, Massachusetts.
Data from Google, last updated October 27, 2026.
Score profile vs other stump removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyStump Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Orloff Tree Service & Excavation: 99/100 on this factor. Category median: 97.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Orloff Tree Service & Excavation: 99/100 on this factor. Category median: 97.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Orloff Tree Service & Excavation: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Orloff Tree Service & Excavation: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Orloff Tree Service & Excavation: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
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Bar = this company · dark tick = category median.
Star ratings
130 Google reviews we collected
5.0of 5
5 stars12999%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 120 written reviews
99%praise
Praise35699%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price225%
Reasonable675%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8123%
Would recommend6518%
Speed & response6418%
Quality & results6318%
Price & value4613%
Communication247%
Honesty & trust164%
What customers talk about
We read 120 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were professional, reliable, and hardworking from start to finish.”
“I highly recommend Orloff Tree Service & Excavation!”
“They were knowledgeable, efficient, and made sure everything was done right.”
“The quality of their work was excellent, and their attention to detail really stood out to me.”
“I needed a storm damaged tree taken down in a difficult location and they handled it perfectly at a fair price.”
“Great communication, fair pricing, and outstanding service.”
“Great service, great communication, and a hardworking crew.”
“Professional, reliable, reasonably priced, and extremely thorough.”
People customers mention
Alexei8 reviews
Landscaping5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Orloff Tree Service & Excavation for 3 kinds of job. Pick one to see what they paid and said.
Justin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I highly recommend Orloff Tree Service & Excavation! They were professional, reliable, and hardworking from start to finish. The quality of their work was excellent, and their attention to detail really stood out to me. They were knowledgeable, efficient, and made sure everything was done right. Great communication,…
Brett1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
The team did a great job today, showed up on time, did exactly what i asked for…would recommend Orloff to others…
Martin9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Excellent experience from start to finish! Alexei came out promptly to provide a quote, offered very reasonable pricing, and showed up exactly when he said he would. The crew did a fantastic job removing the trees and paid incredible attention to detail during cleanup. When they finished, you would never have known…
Reasonable price
Justin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Came to my house to get a job done early in the morning, took out and cleaned up trees I severely needed gone! Great service 10/10 would recommend!
Paxton, MA
Reasonable price
Shea1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Their response time was incredibly prompt, and they were a huge help when we needed an emergency tree removal. From start to finish, they were professional, efficient, and made a stressful situation so much easier to deal with.
What impressed me most was their attention to detail. Not only did they take care of the…
Brandon3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Excellent service, and professionalism, with a quick response time. I would definitely recommend Orloff tree services, and utilize their services for future projects.
I highly recommend Orloff Tree Service & Excavation! They were professional, reliable, and hardworking from start to finish. The quality of their work was excellent, and their attention to detail really stood out to me. They were knowledgeable, efficient, and made sure everything was done right. Great communication, fair pricing, and outstanding service. I would definitely recommend them to anyone who needs tree removal or excavation work.
Brett Beardmore1 reviewiTotal number of Google reviews Brett has written across all businesses on Google Maps, not just this one.
Excellent experience from start to finish! Alexei came out promptly to provide a quote, offered very reasonable pricing, and showed up exactly when he said he would. The crew did a fantastic job removing the trees and paid incredible attention to detail during cleanup. When they finished, you would never have known they were here, other than the trees being gone! Professional, reliable, reasonably priced, and extremely thorough. We couldn’t be happier with the work and would absolutely recommend them to anyone needing tree services!
Price assessment: Reasonable price
Rob O’Neil1 reviewiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
Came to my house to get a job done early in the morning, took out and cleaned up trees I severely needed gone! Great service 10/10 would recommend!
Paxton, MA
Price assessment: Reasonable price
Shea O'Malley1 reviewiTotal number of Google reviews Shea has written across all businesses on Google Maps, not just this one.
Their response time was incredibly prompt, and they were a huge help when we needed an emergency tree removal. From start to finish, they were professional, efficient, and made a stressful situation so much easier to deal with.
What impressed me most was their attention to detail. Not only did they take care of the tree, but they made sure to leave the yard looking even better than they found it!
I would 100% recommend Orloff Tree Service to anyone needing tree work done. Great service, great communication, and a hardworking crew. I will absolutely be using them again in the future!
Brandon Levasseur3 reviewsiTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Excellent service, and professionalism, with a quick response time. I would definitely recommend Orloff tree services, and utilize their services for future projects.
Paul Cyr4 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
After a Noreaster, a tree limb came down on my vehicle. Real mess, and I was stressed!
Alexei and his crew cleaned it all up, then took down the dangerous tree so it couldn’t happen again. Friendly, professional, and they handled a big job like it was nothing, at the right price.
Peace of mind included. This is the only company I’ll trust going forward.
Price assessment: Reasonable price
Response from the owner · 3 weeks ago
Thank you for trusting us with your tree care needs in Worcester!
Yosemit Marrero9 reviewsiTotal number of Google reviews Yosemit has written across all businesses on Google Maps, not just this one.
