Osage Animal Hospital logo

Osage Animal Hospital

Animal hospital · Duncan, OK · reviewed since 2014

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%70+38.2Reliability 24%48+11.6Value 14%78+11Replies to reviews 7%32+2.3Craft & service penalty99−0.1Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 58 veterinary emergency servicesPosition by Experts Score among all companies we track in this category. · better than 35%
4.8 ★★★★★ 112 Google reviews · 13 photos
94%five-star reviews
4.87★last 12 monthsAverage stars on reviews from the last 12 months only.
10.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Oct 2026latest review

Osage Animal Hospital at a glance

Google reviewers rate Osage Animal Hospital 4.8 out of 5 based on 112 reviews, with the owner responding to 1% of feedback. Clients frequently praise the staff's compassion, detailed communication, and punctual emergency care, noting that pets often feel comfortable during visits. However, several low-star reviews criticize high billing costs, long wait times, and instances of rude receptionist behavior or poor follow-up on appointments.

  • Google rating: 4.8 out of 5 from 112 reviews (94% five-star).
  • Reviews on this page: 112 Google reviews (94 with written comments, 7 with photos).
  • Owner responses: the business replied to 1% of reviews.
  • Most recent review: October 23, 2026.
  • Service: Veterinary Emergency Service serving Duncan, Oklahoma.

Data from Google, last updated October 28, 2026.

Score profile vs other veterinary emergency services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.

Satisfaction70Reliability48Craft & service99Value78Momentum100Replies to reviews32Satisfaction: 70 (median 72)Reliability: 48 (median 60)Craft & service: 99 (median 92)Value: 78 (median 80)Momentum: 100 (median 100)Replies to reviews: 32 (median 53)
Osage Animal HospitalVeterinary Emergency Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Osage Animal Hospital: 70/100 on this factor. Category median: 72.B
70
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Osage Animal Hospital: 48/100 on this factor. Category median: 60.C
48
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Osage Animal Hospital: 99/100 on this factor. Category median: 92.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Osage Animal Hospital: 78/100 on this factor. Category median: 80.B
78
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Osage Animal Hospital: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Osage Animal Hospital: 32/100 on this factor. Category median: 53.D
32

Bar = this company · dark tick = category median.

Star ratings

112 Google reviews we collected

  • 5 stars10594%
  • 4 stars00%
  • 3 stars11%
  • 2 stars11%
  • 1 star54%

Praise vs complaints

Phrases our text analysis found in 94 written reviews

  • Praise11197%
  • Complaints33%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price333%
  • Reasonable556%
  • Overpriced111%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude5548%
  • Would recommend1513%
  • Quality & results1311%
  • Speed & response109%
  • Communication87%
  • Price & value76%
  • Honesty & trust65%

What customers talk about

We read 94 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The front desk is always helpful, the vet assistants always explain everything in detail and the doctors are great.”
  • “They are very caring people I have been going To them since the day they opened and I would definitely recommend them to all of my friends and family.”
    “As soon as I get her home I will be changing my vet and would not recommend Dr Kathy.”
  • “And the customer service is top notch they are all super nice and very informative.”
  • “Fast forward five years to now, we moved back to the area and have had nothing but a great experience.”
  • “Everyone there genuinely cares and is so nice and they explain everything .”
  • “And their prices are affordable and the staff is the kindest people that You will ever meet.”
  • “I just love these people, Doctors and Staff, they are just the most caring and dependable people ever.”

People customers mention

  • Kathy 27 reviews
  • Tristan 10 reviews
  • Nick 6 reviews
  • Graf 6 reviews
  • Lawton 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

SofiaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Dr. Cathy is the best in Duncan!!!! She cares about the well being of your furbaby!

Great priceService not listed
TracieLocal Guide · 76 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I've been taking my animals here for almost three years and could not be happier. The front desk is always helpful, the vet assistants always explain everything in detail and the doctors are great. My dogs are never apprehensive walking in. I highly recommend!

Reasonable price
AmyLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

This is the best place in my opinion. I have brought many of my pet here. Dr. Kathy has got to be the most compassionate vets i have ever meet. I watch everything and you can see the sadness in her eyes when she has to put your loved one to rest. Everyone there genuinely cares and is so nice and they explain…

Shannon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Everyone at Osage is so friendly and they take such great care of my fur babies from puppies to my 17 year-old Fur baby, that had to go to Heaven.They are very caring people I have been going To them since the day they opened and I would definitely recommend them to all of my friends and family.

Rita4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Our dogs have always been taken care of so well by Dr. Kathy and Dr. Tristan and all who work for them. They always take great care of them by the staff and Doctors. Now we have 2 dogs and they are very well taken care of and diagnosed great! We love them both but Dr. Kathy is a favorite!!

Reasonable priceService not listed
PattyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Helpful staff… vet techs and doctors seem to care about your pet and handle them with care.

Reasonable price

Photos

Customer reviews

4.8 ★★★★★ 112 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Sofia FigueroaLocal Guide · 18 reviewsTotal number of Google reviews Sofia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr. Cathy is the best in Duncan!!!! She cares about the well being of your furbaby!

  • Price assessment: Great price
  • Services: Service not listed
Patricia SchultzLocal Guide · 11 reviewsTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service!

  • Price assessment: Great price
Tracie LeonhartLocal Guide · 76 reviewsTotal number of Google reviews Tracie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I've been taking my animals here for almost three years and could not be happier. The front desk is always helpful, the vet assistants always explain everything in detail and the doctors are great. My dogs are never apprehensive walking in. I highly recommend!

  • Price assessment: Reasonable price
Amy HughesLocal Guide · 48 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is the best place in my opinion. I have brought many of my pet here. Dr. Kathy has got to be the most compassionate vets i have ever meet. I watch everything and you can see the sadness in her eyes when she has to put your loved one to rest. Everyone there genuinely cares and is so nice and they explain everything . No one talks down to you. Always so clean and nicely organized. Prices are very reasonable. Absolutely 💯 recommend

Margie SmithLocal Guide · 19 reviewsTotal number of Google reviews Margie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Okay the friendliness is fine they were all very nice. I brought my dog in for an issue with diarrhea. I just wanted to do a stool sample but they said no they didn't think that would help. Priced it for the $80 for exam that's fine. 120 I think I'm not for sure on the blood work we finally decide get on around that part time we got through though it was $460 for a dog with dehydration. I'm still not sure why she's that way she's got water in front of her it's just the issue with the price is rather high maybe I'm used to old prices I've not been to a vet except for rabies but all in all it was all right just wish the prices were a little bit not so high for a minor issue I know it included medication. And I do think Dr is very good at what he does. It's not a negative review but I'm just wondering about the unnecessary additional things I was told to have. But it's taken care of my dog that's all it's important I will return from future visits. Just having an honest review of how I feel.

  • Price assessment: Overpriced
  • Services: Service not listed
Shannon McFarland3 reviewsTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everyone at Osage is so friendly and they take such great care of my fur babies from puppies to my 17 year-old Fur baby, that had to go to Heaven.They are very caring people I have been going To them since the day they opened and I would definitely recommend them to all of my friends and family.

Rita Graham4 reviewsTotal number of Google reviews Rita has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our dogs have always been taken care of so well by Dr. Kathy and Dr. Tristan and all who work for them. They always take great care of them by the staff and Doctors. Now we have 2 dogs and they are very well taken care of and diagnosed great! We love them both but Dr. Kathy is a favorite!!

  • Price assessment: Reasonable price
  • Services: Service not listed
Patty Turner (Shhh)Local Guide · 17 reviewsTotal number of Google reviews Patty has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Helpful staff… vet techs and doctors seem to care about your pet and handle them with care.

  • Price assessment: Reasonable price
biixeneqLocal Guide · 277 reviewsTotal number of Google reviews biixeneq has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dr's are all very kinda and great with both patients and thier owners

PeanutLocal Guide · 24 reviewsTotal number of Google reviews Peanut has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We are new to Duncan and have to wonderful fur babies our Belgian Malinois started having stomach issues. I took her to another vet in town and went through months of vets visits and test still not figuring anything out and she was not getting better. So we decided to change vets and get a second opinion well we picked Osage and boy are we glad!! One visit different meds and different food and she is doing so much better!! And the customer service is top notch they are all super nice and very informative. And the vets are so helpful and patient. I would 100% recommend going to Osage Animal Hospital

  • Price assessment: Reasonable price
  • Services: Service not listed

Osage Animal Hospital on Google Maps →

Business details