Auto repair shop · Idaho Falls, ID · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#490 of 899 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 46%
4.8★★★★★1,120 Google reviews · 22 photos
92%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently highlight the shop's punctuality, fair pricing, and detailed communication regarding repairs and costs. Recurring themes include staff willingness to accommodate last-minute appointments and provide thorough inspections with clear explanations of necessary work. However, a subset of reviewers reports dissatisfaction with high diagnostic fees, perceived overcharging compared to other shops, and instances where initial diagnoses did not resolve the underlying vehicle issues.
Google rating: 4.8 out of 5 from 1,120 reviews (92% five-star).
Reviews on this page: 1,120 Google reviews (818 with written comments, 2 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 22, 2026.
Service: Auto Repair Shop serving Idaho Falls, Idaho.
Data from Google, last updated November 11, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Oswald Service IncAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oswald Service Inc: 83/100 on this factor. Category median: 88.A
83
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oswald Service Inc: 80/100 on this factor. Category median: 85.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oswald Service Inc: 92/100 on this factor. Category median: 99.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oswald Service Inc: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oswald Service Inc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oswald Service Inc: 100/100 on this factor. Category median: 59.A
100
Bar = this company · dark tick = category median.
Star ratings
1,120 Google reviews we collected
4.8of 5
5 stars1,02992%
4 stars575%
3 stars71%
2 stars61%
1 star212%
Praise vs complaints
Phrases our text analysis found in 818 written reviews
98%praise
Praise1,41398%
Complaints322%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price3530%
Reasonable7261%
Overpriced54%
Not sure65%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude34024%
Quality & results26418%
Speed & response23216%
Honesty & trust19814%
Price & value18213%
Would recommend1329%
Communication977%
What customers talk about
We read 818 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Since they're closing for renovations I dropped it off at their new location where I was greeted by Renee who was very kind and even got me goodies for my kid!”
“They found out what was making the noise and fixed it In”
“Recently I took the vehicle in due to the front heater blower not working.”
“…y trust in them to care for my needs, they performed everything in a timely manner and with great quality work.…”
“Not happy with them cuz I took my truck in had a seal replaced and ask them to find a slow antifreeze leak.”
“w to the area and just purchased a new vehicle, and after placing my trust in them to care for my needs, they performed everything in a timely manner…”
“The said there is no honest reason for those bolts to even be touched with the services I received.”
“It was fair and accurate, and it didn't change, no "whoops, we forgot to add blinker fluid and headlight oil" to the original quote.”
“BE AWARE OF HIDDEN FEES before using Oswalds service.”
“I will definitely be taking my car here for all my future needs and I HIGHLY recommend Oswald’s!”
“I'm not sure why a mechanic would recommend me spending twice what a vehicle is worth, in repairs.”
“These guys had an opening and were easy to work with.”
People customers mention
Oswalds33 reviews
Josh19 reviews
Nick11 reviews
Kevin8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Oswald Service Inc for 8 kinds of job. Pick one to see what they paid and said.
Nathan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I would recommend Oswald's totally. As I have gotten to know them in Idaho Falls and also in Rexburg I am more impressed. They have a great team and you can tell they treat their staff well. I know a family who is now on their 3rd generation as customers of Oswald's. Keep up the great work!
RenegadeLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
I was busy and had to send my wife in for an alignment on our van before heading out of town. It was last minute and I was having a hard time finding a shop that had an opening. These guys had an opening and were easy to work with. My wife was pleased and felt like she was treated well. I have been in the automotive…
Wade7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Staff was good about keeping me apprised of my repair and responding to my inquiries.
Reasonable priceService not listed
DM5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★
Oswald's Service has always treated me fairly and provides quick turnaround service. And they are honest when they miss a diagnosis and work to resolve the issue.
Angeline7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They were the only ones that could get me in and I’m overjoyed that I went with them! Amazing work!
Not sureTransmissionGeneral repairs & maintenanceAuto engine diagnostic
Heather1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Oswald’s repair is my only repair facility. Always honest and fair. Great with communication. They always let me know what they have found, needed repair and costs and inform me of any potential problems. Kevin is a great guy and his staff are all first rate!
I would recommend Oswald's totally. As I have gotten to know them in Idaho Falls and also in Rexburg I am more impressed. They have a great team and you can tell they treat their staff well. I know a family who is now on their 3rd generation as customers of Oswald's. Keep up the great work!
Response from the owner · 2 weeks ago
Thank you so much for your thoughtful review and recommendation, Nathan! We're grateful to hear that your experiences with our Idaho Falls and Rexburg teams have continued to impress you. We take great pride in our team and the relationships we've built with our customers over the years. Knowing that families have trusted Oswald Service & Repair for generations means so much to us. We appreciate your continued support and look forward to serving you for years to come!
Renegade Solutions CompanyLocal Guide · 9 reviewsiTotal number of Google reviews Renegade has written across all businesses on Google Maps, not just this one.
I was busy and had to send my wife in for an alignment on our van before heading out of town. It was last minute and I was having a hard time finding a shop that had an opening. These guys had an opening and were easy to work with. My wife was pleased and felt like she was treated well. I have been in the automotive repair world for a long time and do almost all the work on my vehicles. When I have to use a shop, I am picky about who I work with. I have only heard good things about Oswald Service over the years.
Response from the owner · 7 months ago
Thanks! We’re glad we could fit your van in at the last minute and make your wife feel taken care of. It means a lot coming from someone with your experience, and we’ll be here whenever your vehicles decide they need a little TLC!
Wade Yearsley7 reviewsiTotal number of Google reviews Wade has written across all businesses on Google Maps, not just this one.
Staff was good about keeping me apprised of my repair and responding to my inquiries.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 weeks ago
Thank you for the great review, Wade! We're glad our team kept you informed throughout the repair process and was responsive to your questions. Clear communication and making sure our customers feel confident about their vehicle's care are very important to us. We appreciate your kind words about our staff and reasonable pricing. Thank you for trusting our team, and we look forward to helping you again!
DM Larsen5 reviewsiTotal number of Google reviews DM has written across all businesses on Google Maps, not just this one.
Oswald's Service has always treated me fairly and provides quick turnaround service. And they are honest when they miss a diagnosis and work to resolve the issue.
Price assessment: Reasonable price
Services: Steering & suspension repair, Auto brake repair
Response from the owner · Edited a month ago
Donald, thank you so much for your review. We LOVE our customers!!
Angeline Harter7 reviewsiTotal number of Google reviews Angeline has written across all businesses on Google Maps, not just this one.
They were the only ones that could get me in and I’m overjoyed that I went with them! Amazing work!
Price assessment: Not sure
Services: Transmission, General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection
Response from the owner · a month ago
Thank you for the wonderful review, Angeline! We're glad our team was able to get you scheduled when you needed service and that you were so pleased with the results. We appreciate you trusting us with your transmission, diagnostics, and vehicle repair needs. Your kind words mean a lot to our team, and we look forward to helping you again!
Heather Marley1 reviewiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Oswald’s repair is my only repair facility. Always honest and fair. Great with communication. They always let me know what they have found, needed repair and costs and inform me of any potential problems. Kevin is a great guy and his staff are all first rate!
Price assessment: Reasonable price
Services: Electrical repair
Response from the owner · a month ago
Thank you for the wonderful review, Heather! We're grateful that you continue to trust Oswald's with all your vehicle repair and maintenance needs. It's great to hear you appreciate our honest recommendations, fair pricing, and clear communication about repairs and potential concerns. We'll be sure to share your kind words with Kevin and the entire team. We truly appreciate your continued loyalty and support!
Casandra Davidson1 reviewiTotal number of Google reviews Casandra has written across all businesses on Google Maps, not just this one.
An absolute great experience at Oswald’s! I am new to the area and just purchased a new vehicle, and after placing my trust in them to care for my needs, they performed everything in a timely manner and with great quality work. I was pleased to find a detailed list, including pictures, of their inspection as well that helped me to better understand my vehicle. They had great communication, even chatting after hours to make sure my needs were met. After picking up the car, I also was greeted with a handwritten note on my dashboard thanking me for choosing them! I will definitely be taking my car here for all my future needs and I HIGHLY recommend Oswald’s! Best experience I have ever had with a car repair business.
Price assessment: Great price
Response from the owner · a month ago
Thank you for sharing such a thoughtful review, Casandra! We're thrilled that your first experience with Oswald's was so positive, especially as someone new to the area. It's great to hear you appreciated our timely service, quality work, detailed inspection report with photos, and clear communication throughout the process. We're also glad the handwritten note added a personal touch to your visit! We truly appreciate your trust and recommendation and look forward to being your go-to shop for all your future vehicle needs!
Brad Hayden4 reviewsiTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Chris went above and beyond with customer service, explaining potential issues and helping get me taken care of with an earlier drop for my car so I wouldn't need to figure it out during the week! Since they're closing for renovations I dropped it off at their new location where I was greeted by Renee who was very kind and even got me goodies for my kid! First experience here and it's been great!
Response from the owner · a month ago
Thank you for taking the time to share your experience, Brad! We're glad Chris went above and beyond to explain the potential issues and make the drop-off process more convenient for you. It's also great to hear Renee gave you such a warm welcome at the new location and even had some goodies for your child. We'll be sure to share your kind words with both of them, and we're happy your first experience with our team was such a positive one!
Donald Johnson1 reviewiTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
They found out what was making the noise and fixed it In
Price assessment: Reasonable price
Services: Engine repair
Response from the owner · a month ago
Thank you for the great review, Donald! We're glad our team was able to identify what was causing the noise and get the problem repaired. We appreciate your trust and thank you for choosing us for your engine repair!
Ashley4 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Chris gave customer service that was so personal I would trust him with my social security number. I appreciate them taking care of my high mileage Toyota and giving me guidance on crucial repairs as opposed to repairs down the line. Would highly recommend!
Services: Transmission
Response from the owner · a month ago
Thank you for the wonderful review, Ashley! We're glad Chris provided such personal and trustworthy service while helping you care for your high-mileage Toyota. We know how important it is to clearly prioritize crucial repairs while also identifying items that can safely wait until later. We'll be sure to share your kind words with Chris, and we truly appreciate your trust and recommendation!
