How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREOswald Service Inc
Idaho Falls, ID · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #490Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.8★ from 1,120 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Oswald Service Inc for 8 kinds of job.
Oswald Service Inc for air conditioning
Clear ✕All 59 Google reviews tagged “Air conditioning”
Oswald Service Inc. IS AMAZING!! A helpful and knowledgeable staff, along with the mechanics sure take good care of my car!!! Thank you!!
Worth the visit for sure. You have no idea how welcomed and comforted I felt after speaking with Amber and having Chris work on my car. I'm so glad to see this kind of attitude and energy in a mechanic shop here in Idaho Falls. I hope they keep doin what they do best. Honesty, integrity and support not just for the…
Always the best.
Super nice people. They were spot on with the quote they gave me. No surprises and good quality work. This was my first time using them. I have family and friends who used them and they were always happy. They gave updates on the repair process and left a little note from the tech who did the work....and a cookie my wife promptly claimed as hers!
Needed an emergency repair. Josh worked me in immediately and got me on the road right away. I have never had a bad experience with Oswald's. The above was posted a year ago and I wanted to add to it. I have been a customer of Oswald's for six or seven years. Kevin the owner and Josh the service manager bend over…
Oswald’s always does outstanding work. I had a steering box replaced, oil leaks and the A/C repaired. Everything works great and when I’ve had any issues with repairs they have stood behind their work. Great shop and even better people!
Very friendly and professional staff and their servicing has my 2002 dodge AC working great in 88 degree AZ traveling!
I was first impressed with Oswald Service & Repair back in June (2020) when they very quickly did some repair work in multiple areas on the 2005 Subaru that my teenagers drive. I had shopped around and received quotes from other shops but their quote was the lowest so I went with them. Best automotive repair…
Nice folks. Got me in quick and fixed the problems. These guys are now my goto shop.
They were quick to fix my car, had great communication, and were reasonably priced. Very friendly
Scale 1:10 - 9
Oswalds is the only place that I would take my vehicle. They are trust worthy, efficient and the staff is friendly. They offer the best service all the way around. It is great knowing that a company takes great care of the customers as well as the vehicles.
Quick turnaround and very professional.
They are always great about getting work done on time and are very reasonably priced. They checked my car out for other needed repairs. They let me know what the issues were without being pushy about getting the work done.
These guys are friendly and fast. Very good with communication and honest.
Tim was an excellent source of giving me options to have my son’s vehicle inspected, 60 point or 91 point, and never tried to persuade me to take the more expensive option. The mechanics did an excellent job of getting numerous repairs done in a timely manner. My son’s car was a mess and now it is running…
I have always had a problem with oil dripping on the garage floor after my oil change but not the case when I take it to Oswald Service, very professional. Thanks Ron.
Thanks for getting it done.
Friendly, professional, great customer service. I highly recommend their service
I will always take my vehicles to Oswalds. They give you an appointment tell you what it will cost and usually get done the same day. If not they will tell you why and it's usually because there is either a lot of work to be done or the parts weren't there when they were supposed be. There is never a lot of cars…
Nice people fast
I love taking my vehicle to Oswalds. I know that every time I do my vehicle is in the best hands possible. They are very meticulous in their inspections and they are not pushing for services or repairs that aren't needed. Oswald's is the best in town by a long shot.
Nick was very accommodating, they did a great job, let me know ahead of time the repairs needed & cost, did a great job to get it back to us on the same day due to it being out only Vehicle.
So amazing!
The technician. Leaned any filters or. Ents that could have any mold or mouse feces in it that could be causing sinus or lung issues coming through into the car. The car did not have a weird ding ding ding noise when stepping on the brake to put it in to reverse when I brought it in, but when I went to leave, I ran…
They are great to work with and do awesome work.
They replaced a broken AC tensioner and belt. Along with replacing the main serpentine belt that was showing wear. They also done a 33 point inspection to let me know of conditions needing to be addressed at later times.
I went to ,two other places, that was not willing to listen to the problems I was having, Oswald service was amazing and If I have any other problems with my car I will be going to them for now on . So Grateful to find a great people and a great company.. thanks so much you all😁😊
Very friendly and polite staff. Communication was clear and prompt. I thought it was a bit expensive for parts and labor ( based on my own experience and online research) but the service so far seems to be done correctly.
Lost my mechanic some time ago and had been looking for a new one. Friend referred me to Oswalds. Very professional, friendly and accommodating. Got my repairs done quickly. My first experience with them was good. GREAT customer service!!! Highly recommend them!
Best repair shop in if
Excellent customer service. Jake went above and beyond to get the best pricing for us!!! Will definitely use Oswald's again.
Oswald’s is a great service shop. Staff communicates very well with the customer.
They have done great jobs everytime I've taken my truck there and they find the problem and fix it.
They have worked on several of my vehicles and every time I am impressed by the job they do and how quickly they get it done. They also communicate well and give very thorough inspections.
Got my a/c working and did an awesome job. Josh was great to work with.
From the time I entered the business and until I retrieved my repaired pickup truck I felt like I was informed of the work being done at a fast friendly professional pace. I like the way you treat your customers. The pickup truck runs better than it has for the past 2 years. Impressive I will recommend them to all…
I’ve been a customer with Oswalds’s since 2013, and I have experienced consistent, excellent service from all staff. I will ALWAYS rely on this business, and I have absolute trust in them. This group of people are exceptional in communication, knowledge of automobile repair and maintenance, and customer service. I…
Our appointment wasn't even scheduled till the 11th. They called and got us in early. Amd had the car done same day. I was shocked. Great customer service.
Very professional, they understood the problem immediately and made the right recommendation the first time. The diagnosis as well as the fix were reasonably priced. I don't think I'll be taking our business anywhere else in the future.
What a great experience. A company that treated me fair and honest about what is done or needed to be done. Realistic prices and knowledgeable people.
Such good service!!! They took the time to LISTEN to us and to evaluate the problems we were having with our car. We felt valued as customers and not like they were just trying to make money off us. Would recommend 1000%
These guys are the best bar none! Responsive, honest, dependable and extremely fair pricing compared to other mechanics I have used in the past. Oswald's is my favorite.
Had noisy brakes that I thought were wearing down so I brought my car into to have them inspected. They were very polite and quick with getting it in and looked at. They told me I still have 50% left on them. Any mechanic could have said they were at the end of their lifespan and requested them to be replaced.…
I've used Oswald for various things for several years. They are real good to work with. Everyone I've had contact with is very friendly, knowledgeable and not pushy!!! I plan on using them for years to come!
I had a emergency need for repair. Oswalds was quick kind and prompt with my repair. Always kept in touch with me through whole time
The brakes on our car were grinding metal to metal but the previous mechanic we took it too said their was no issue. We took our car to Oswald and they fixed our brakes and other issues they found, which the previous mechanic had also missed. We loved the service report they gave us online for the brakes and other…
Went in as my heater wasn't working was told I had a bad water pump and that it needed replaced I ended up getting a second opinion and glad I did as all that was wrong was my thermostat was bad had that replaced and been fine ever since.
Great service, cheaper than the dealership, speedy repair.
The problem with my car was quickly diagnosed, explained in detail and repaired really quick. Very professional and the work is of high quality. My favorite shop in town
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 196 | — |
| Auto engine diagnostic | 163 | — |
| Steering & suspension repair | 69 | — |
| Brakes | 65 | — |
| Electrical repair | 61 | — |
| Brake service & repair | 59 | — |
| Air conditioning | 59 | — |
| Wheel alignment | 52 | — |
