Experts Reviews · Company report
Oswald Service Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Oswald Service Inc

Idaho Falls, ID · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #490Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.8★ from 1,120 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oswald Service Inc is better than 83% of auto repair shops.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oswald Service Inc is better than 80% of auto repair shops.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oswald Service Inc is better than 92% of auto repair shops.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oswald Service Inc is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oswald Service Inc is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oswald Service Inc is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Oswald Service Inc for 8 kinds of job.

Oswald Service Inc for battery

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.47
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Battery”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#85 / 425
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 47 Google reviews tagged “Battery” · showing 20

Robert8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Oswald handled my car with care and professionalism. I would highly recommend there team and shout out to Amber.

Customer photo from Robert's review
Great priceElectrical repairAuto battery replacementGeneral repairs & maintenance
darren7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Oswald Service has a good reputation with some of my friends and I have always been satisfied with everything I have had done there. I trust them to tell me what needs done and know they do a thorough job. I will always rely on them when I need anything done in the future. The people that work there are good people.

Reasonable priceAuto engine diagnosticBatteryService not listed
Royce2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

I always receive great service.

Reasonable priceBatteryOil changeSteering & suspension repair
SteveLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Needed an emergency repair. Josh worked me in immediately and got me on the road right away. I have never had a bad experience with Oswald's. The above was posted a year ago and I wanted to add to it. I have been a customer of Oswald's for six or seven years. Kevin the owner and Josh the service manager bend over…

Great priceAir & cabin filter replacementBatteryBody & Trim
Virginia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Thanks for the great service of replacing our dead battery and the explanation of how the new technology drains the battery, especially when it is not a daily driver. We had already bought a "trickle charger" and hope we can keep the problem under control. The battery was still under warranty and we really…

Battery
Beth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Oswalds goes above and beyond. I wouldn't go to any other mechanics!

Great priceAuto engine diagnosticBattery
Jessica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We love Oswald’s! They always do a phenomenal job with any service.

Great priceAir & cabin filter replacementWheel alignmentBrakes
JLocal Guide · 95 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Have been really happy with Oswald's overall, with the exception of an unfortunate incident wherein the back latch on my car was accidentally broken by the owner around mid 2019. It took months to get it fixed due to poor design on Nissan's part, but Oswald's stuck with it and eventually completed and paid for the…

TransmissionElectrical repairSteering & suspension repair
Deborah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

I used to trust these guys to work on my vehicle. Now I am very disappointed. They could not detect a problem I had with trucks battery. I asked them to check out the system for my battery was only a year old. Well their mechanic stated that the battery was from 2019, which was wrong, so the battery was bad. I had…

BatteryService not listed
Nick7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great place for all things automotive repair. Friendly staff that does top notch work. Took my mustang in to have some work done and they were very honest with what did and didn't need to be done. Highly recommend

BatteryElectricalAuto engine diagnostic
Swen20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Oswalds has been our goto mechanic shop for a long time. Consistent service, quick, accurate and fair. Can’t ask for more.

BatteryElectricalElectrical repair
JoshuaLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I took my truck in to have diagnosed for a fuel system issue. Was told they couldn’t get to it until March 2nd. They had it diagnosed & repaired a week & a half sooner than I was told as well as the repairs were half the price I was quoted! Very satisfied with the prompt service, friendliness & cost savings! I will…

Battery
Vicki5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I brought my car in because it had a check engine light. They did diagnostic testing and told me what the problem was. Instead of telling me I needed to do the most expensive thing they told me that my car would drive fine. I could fix that check engine light but it would be expensive. I appreciated their honesty.…

BatteryOil change
Barbara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They were very friendly and professional in helping me get my car ready for a road trip I have planned in the fall.

BatteryOil change+ Punctuality+ Quality+ Professionalism
DrewLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I love taking my vehicle to Oswalds. I know that every time I do my vehicle is in the best hands possible. They are very meticulous in their inspections and they are not pushing for services or repairs that aren't needed. Oswald's is the best in town by a long shot.

Air & cabin filter replacementBatteryBrake service & repair
Matthew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Got us in promptly. Text when services were done and ready pick up. Called and asked to confirm work and if any other services was needed. Have been great to work with on our vehicles for several years now.

BatteryOil changeWheel alignment
Philip2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I’ve taken our vehicles to Oswald’s Service for literally decades. They provide the confidence we need in letting family members drive our sometimes “not so new” vehicles safely. I HIGHLY recommend Oswald’s Service for your auto repair needs!

BatteryBrake service & repairBrakes
RYAN1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Been coming to Oswald’s for years now. Only people in town I trust my vehicles and my kids’ vehicles with to take good care of them.

BatteryOil change
Melva1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

After a snow storm my battery died and the car wouldn’t start. Being elderly I could not handle walking in snow so called Oswald Service asking for help. They sent a courteous man to my apartment and he drove my car in for service. They later phoned and told me the battery was bad but that I had purchased it there…

Battery
Braiden1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Oswald’s diagnosed several problems with our minivan and were able to repair the power steering pump, rack and pinion, and several other problems and items that have been lingering with the van. Josh communicated and explained all of the issues and repair work in a timely and professional manner. Thank you!!!

Air & cabin filter replacementBatteryBrake service & repair+ Quality+ Professionalism+ Value

Show more battery reviews (27 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 61%Overpriced 4%Not sure 5%

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