How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREOswald Service Inc
Idaho Falls, ID · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #490Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.8★ from 1,120 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Oswald Service Inc for 8 kinds of job.
Oswald Service Inc for oil change
Clear ✕All 196 Google reviews tagged “Oil change” · showing 160
Josh and Nick were able to get our vehicle in and serviced promptly. Took the time to clearly explain the repairs needed and prioritized the other miscellaneous recommended services so we could easily decide what to do first. Highly recommend there service.
Oswald Service Inc. IS AMAZING!! A helpful and knowledgeable staff, along with the mechanics sure take good care of my car!!! Thank you!!
Every time I have used Oswalds they do a great job. They get right to the point, list what needs fixed and what can be watched. This makes dealing with them very refreshing.
Great team at Oswald, they did an oil change and quick tune-up. We will use them for all car services in the future.
They’ve had my truck in a few times this year and both times have been fantastic. The staff are super awesome people. Very friendly and very knowledgeable. The work was done in a good time frame and at a reasonable price. Never tried to upsell something if it wasn’t necessary but definitely pointed it out as…
Great service and quick only issue with all auto places is waiting on parts, but has nothing to do with the repair shop. Also giving 5 stars due to them taking care of my mother's vehicles. How they respect and treat her and each customer says a lot thank you!
Very professional and quality work. Definitely returning if my truck ever needs more work.
Came in for oil change and pre-trip inspection and they did an awesome job in letting me know if something needed to be replaced.
The best place to have your car serviced or checked!! They are so friendly and honest and willing to help! So happy with the service we get here!!!
Great job as usual!
ALWAYS dependable, trustworthy, reliable & efficient service!
I always receive great service.
Amazing work as always. Polite and willing to explain
Needed an emergency repair. Josh worked me in immediately and got me on the road right away. I have never had a bad experience with Oswald's. The above was posted a year ago and I wanted to add to it. I have been a customer of Oswald's for six or seven years. Kevin the owner and Josh the service manager bend over…
Oswald’s always does outstanding work. I had a steering box replaced, oil leaks and the A/C repaired. Everything works great and when I’ve had any issues with repairs they have stood behind their work. Great shop and even better people!
They were so helpful and got me right in for an oil change, did a great inspection and were able to do necessary repairs the same day. Picked my car up that evening after work to find it so nice and clean, ready to go. Everything went smoothly and efficiently with no hassle whatsoever. I appreciated their professionalism and kindness.
We've been loyal customers at Oswald's for many years. It is comforting to know that the service and repairs have remained as top-notch as ever. Josh and his crew are the absolute best in the business!
They were super nice, easy to schedule with, communication was great! I loved that they took pics of everything and sent me the report link via text so I could see it all and read the recommendations. I was also able to approve extra work through that too so it was really convenient. I felt like their pricing was…
My family and I have been using Oswald service Inc for nearly 10 years now. I personally have a 26 year old mini van that I want to keep running for as long as possible. Routine oil change, fluid leak fix, break changes or even putting on a new tail light, there's no other place I trust more with my van then Oswald.…
You guys are great to work with! I like how you guys check in to see if our car was running good and when I told you my concerns you were quick to help figure out the issue!
I was first impressed with Oswald Service & Repair back in June (2020) when they very quickly did some repair work in multiple areas on the 2005 Subaru that my teenagers drive. I had shopped around and received quotes from other shops but their quote was the lowest so I went with them. Best automotive repair…
Pleasantly surprised with service, accountability, accuracy, and customer satisfaction attitude of Oswald’s. There estimate was accurate, inspection thorough, and resolved my water pump issue promptly
They did great!
They are very honest. They never go over their price estimates. They may not be the lowest cost provider but they are totally reliable. The last time I went my car had a check ABS light on intermittently. This was a tricky problem because it was intermittent. Most likely it was the wheel speed sensor but they…
Have been really happy with Oswald's overall, with the exception of an unfortunate incident wherein the back latch on my car was accidentally broken by the owner around mid 2019. It took months to get it fixed due to poor design on Nissan's part, but Oswald's stuck with it and eventually completed and paid for the…
Great work, honest staff will treat your right!
Did a great job and got my truck done in a very timely manner....thanks so much!!
Great people! Recently had to have my front deferential replaced. Quick quote, quick service, end bill came in a hundred less than quote. They stand behind their work and warranties.
They are always great about getting work done on time and are very reasonably priced. They checked my car out for other needed repairs. They let me know what the issues were without being pushy about getting the work done.
Very satisfied with service and cost.
Honest, reliable, friendly, great service, quality work!
This was my third time to visit Oswald’s. During my last visit, they recommended two items. I took care of the first item (rear differential fluid changed) & they just finished replacing the gasket on the oil pan. I waited a bit, because it wasn’t crucial & I wanted to get some life out of the previous oil change…
Josh, Nick and Tim have been so wonderful!!! And I have had no problems after the mechanics have made the needed repairs. I love Oswald Service!!
Josh and his guys made my experience one to remember, by always being very persistent and dedicated to the costumer. I will be definitely bringing my vehicles back to them anytime I need a service performed.
Great place for all things automotive repair. Friendly staff that does top notch work. Took my mustang in to have some work done and they were very honest with what did and didn't need to be done. Highly recommend
I’ve been going there for many years and they have always been very helpful and professional!
I took my vehicle to Oswald Service for routine maintenance. They are friendly and trustworthy. My bill was much lower than expected because they told me that I did not need everything that my dealership wanted to do.
I have used Oswalds’s for many years and I trust them wholeheartedly with all my vehicles and repairs! I won’t take them anywhere else. They are honest about the work that needs done and I love their point system to let me know of repairs to be done in the future. I feel like they care about you and your vehicles…
Have used Oswalds for years! Very honest and nice people. Highly recommend them!!
I have used Oswald service for 10 years for all my automotive needs. They are honest and reliable and do excellent work. I look forward to using them again in the coming years. Thank you.
Friendly staff, great mechanics!
I brought my car in because it had a check engine light. They did diagnostic testing and told me what the problem was. Instead of telling me I needed to do the most expensive thing they told me that my car would drive fine. I could fix that check engine light but it would be expensive. I appreciated their honesty.…
They were very friendly and professional in helping me get my car ready for a road trip I have planned in the fall.
Appointment was made a week in advance, diagnostic performed early in the day, all needed repairs done by the next day. Very convenient, trust these guys. Quality, dependable work, as always!
Fast, efficient service. I appreciate honest answers to my questions. Workers are always pleasant. Keep up the great work!!!
I love taking my vehicle to Oswalds. I know that every time I do my vehicle is in the best hands possible. They are very meticulous in their inspections and they are not pushing for services or repairs that aren't needed. Oswald's is the best in town by a long shot.
They are very knowledgeable and put a detailed description of any additional services your car needs so you can review and see what fits in your budget
They are always so kind and caring. It's like I'm taking it to a family member to work on my car.
Got us in promptly. Text when services were done and ready pick up. Called and asked to confirm work and if any other services was needed. Have been great to work with on our vehicles for several years now.
Quality work. Great communication.
I’ve taken our vehicles to Oswald’s Service for literally decades. They provide the confidence we need in letting family members drive our sometimes “not so new” vehicles safely. I HIGHLY recommend Oswald’s Service for your auto repair needs!
So happy to find a friendly, reliable place to take my Mini Cooper! Thank you!!
Been coming to Oswald’s for years now. Only people in town I trust my vehicles and my kids’ vehicles with to take good care of them.
Good place, I shall return
Oswalds always does a great job with my vehicle!
Oswald’s diagnosed several problems with our minivan and were able to repair the power steering pump, rack and pinion, and several other problems and items that have been lingering with the van. Josh communicated and explained all of the issues and repair work in a timely and professional manner. Thank you!!!
Always do a great job and only recommend services when they are needed.
Everyone at Oswald's is always courteous and efficient. They are honest in their dealings and take good care of their customers.
Great people very knowledgeable
Everyone was super friendly, and the price was surprisingly cheap! I will definitely be going there more often. I don’t have a single issue with anything that happened with them, and I have never been able to say that about a vehicle repair place before!
I always use Oswald Service now. They are always honest with me and their service is quick. They make every person feel like a valued customer. Sharon Harris.
service was quick, well done, and customer care was excellent
We have had cars worked on multiple times and each time repairs were done correctly and in a timely manner. This is not the cheapest shop in town but they are honest and get the job done. You get what you pay for and if you want it done right go to Oswald’s.
They are great to work with and do awesome work.
They got me in on time and out sooner than expected. Windshield was cleaned. Very nice.
They always provide good support and information on areas of concern, but don’t push you to get problems fixed.
Things were done very timely and well. The guys out front were friendly and pleasant to do business with.
Quick and courteous. Very thorough as well.
Been using for years and love them!
Overall a very positive experience! Would recommend this business!
Brought the car in, it had faded headlights and broken tail light and blinkers. Got the car back and it looked like new Good price. They also seem to have cleaned the windows so that was nice aswell.
I highly recommend Oswald service. Their pricing is very competitive and the work and service is top notch. They even cleaned the nose prints off the windows that my dog put on them!
As usual everything was done in a timely and professional manner.
Service was great
Best repair shop in if
Perfect job! Great price, done on time, and great people! Will recommend them anytime!
They did good work quickly.
Clean! professional! The best people to help you when you're car breaks down
I took my car to Oswald after a dealership told us that it would cost $2,300 to fix an oil leak. We wanted a second opinion, and Oswald found that the dealership had misdiagnosed the problem. The repair was $300 and we decided to come back to Oswald for servicing our cars in the future. Excellent service.
Great place to do business. They treat you nice, and take good care of my car
They have done great jobs everytime I've taken my truck there and they find the problem and fix it.
Great service and communication.
Josh and Nick we're very helpful always have been very straightforward and honest about where they need to have done to my vehicle always treat you with the utmost respect will recommend people to your garage when able to and I'll be back when I need to be back you guys do a great job and I appreciate it Stephen
I've been going here for a couple years now, and they are the best mechanics I've ever had. They're very honest and forthcoming about the work my car does or does not need. They rate upcoming repairs on a scale of 1-5 for urgency and they're happy to tell you when you do or do not have to do anything about the…
We don't trust anyone else with our vehicle. Always friendly, professional & especially honest. Let me know what future works needs done. If they don't offer a service they ditect me to a reputable place to get it done. KEEP UP THE GREAT WORK!!! YOU ARE THE BEST!!!
Pleased, Confident in their honesty and integrity.
Great experience!
This isn't my first review of Oswald Service because we've had them take care of our cars since 1977 when Blaine was running things. This time, as usual, they took care of our Buick in a timely manner. Thankful they are there when we need them.
Very Professional. Reasonable prices. Job well done! Great communication
Excellent service I will continue to take my vehicles to Oswald’s
excellent people - excellent service - very tasty hot chocolate.
Replace water pump& thermostat& engine oil& oil filter. Excellent service fair price will return for service again. Paul Moore
I had a problem with my wipers on my F-150. The first time I took it in the problem was misdiagnosed and came back a week later. When I brought the truck back the second time they were able to find the problem and subtracted the full cost of the first visit (with the misdiagnosed repair) from my bill. They have…
Oswalds service was amazing. I called them early in the morning for them to change my oil and check out my heater because it was blowing cold air, and we were leaving to salt lake the next day and I wanted someone to see if they could fit me in let minute. I had called Ron Sayer early in the morning because that’s…
They did a good job.
Oswald Service is where I take my vehicles for service and repair. I trust they will take amazing care of my vehicle and provide quality service. They guarantee their work which gives me a piece of mind.
Price and service are phenomenal! Trustworthy, best automotive repair shop in Idaho Falls. Highly recommend.
I went to Oswald's for a second opinion on an alignment problem and their quote was nearly half the price of their competitor. I also had a oil leak problem. Their competitor only found one leak whereas Oswald's was able to find three and repaired all three for less than their competitor quoted for one. They gave me…
Last Thursday I paid over $300 for them to change my oil, transmission fluid, cabin air filter, and figure out the causes of a few noises. The next evening my fiance pointed out the huge puddle of transmission fluid under my car. Of course, Oswald's wasn't open until Monday. I need my car and I can't drive it…
Excellent Service!!!
From the time I entered the business and until I retrieved my repaired pickup truck I felt like I was informed of the work being done at a fast friendly professional pace. I like the way you treat your customers. The pickup truck runs better than it has for the past 2 years. Impressive I will recommend them to all…
Love Oswald’s have been using them since I started driving 25 years ago
You can count on them to take good care of your vehicle.
Thanks Oswald's! You did it again! Can always count on a friendly face and excellent service!
I’ve been a customer with Oswalds’s since 2013, and I have experienced consistent, excellent service from all staff. I will ALWAYS rely on this business, and I have absolute trust in them. This group of people are exceptional in communication, knowledge of automobile repair and maintenance, and customer service. I…
Polite , courteous , just great people to take care of my vehicles
Oswald Service provides the Best in competent profession service. They are honest, fair and reasonable in price. Oswald’s cares about their clients. It’s refreshing to be greeted with a smile. They know people by name, not by an invoice number.
I moved to Idaho 3 years and was nervous that I wouldn't find a reputable mechanic but then I found Oswald's. My last mechanic knew me before I was born and was hoping to find a company that resemble just that and I did. They are friendly and never make you feel stupid about what you don't know or think you know…
These people are great, honest, quality work, and ther best overall service in town. Total thumbs up!
They do great work. They don't beat around the bush, they tell you if anything is wrong with your car, their recommendations and ask what you would like them to do. Great customer service.
Oswalds has the best customer service. They are as fair and honest as you will find ANYWHERE.
Great guys appreciate the work performed.
Professional, kind, fast, and reliable maintenance shop. Highly recommend these guys. Especially if you need a diagnostic check. FREE! I just had my valve cover gaskets replaced, an oil change, and new front brakes installed. Timely service, great to work with, and very informative. Pricing is fair and competitive. Check them out and see for yourself.
I am very impressed with Oswald Service. Not just because it's local and family owned, but because of the people.. every one of them cares and takes pride in their work. I went in for a simple oil change, the did a full diagnostic which my car was green all the way with one exception, an older part that is…
They took care of everything we wanted and then at our request gave a list of things we should fixed based on severity.
They gave a very thorough description of the issues they saw and were very clear about the details of what they were fixing and the costs. Overall a great and easy experience
Above and beyond service received, saving me non-crucial and costly repairs on my 24-year old car. Kind and caring. Quick turnaround, too.
Amazing! These guys take the time to get it done right. Will forever be the place I take my vehicles!
Great experience with Oswald Service! Really appreciate the simplicity and ease of their technology in checking in and the communication process throughout the service time. Big thanks to Josh and the crew!
These guys are the best bar none! Responsive, honest, dependable and extremely fair pricing compared to other mechanics I have used in the past. Oswald's is my favorite.
Had noisy brakes that I thought were wearing down so I brought my car into to have them inspected. They were very polite and quick with getting it in and looked at. They told me I still have 50% left on them. Any mechanic could have said they were at the end of their lifespan and requested them to be replaced.…
They always explain their service and are fair, polite and great to work with.
Great Nice ,friendly helpful!
This was my first time at Oswald's. I chose them due to all of the great reviews online and was not disappointed. They were honest, helpful, and so kind on the phone and at the shop. I have found our Go-To mechanics! Very happy customer.
Noice
I recently took my 2001 vw bug in for several maitenence serves the shop was clean well organized the assoviates were very knowledgeable and friendly the report on my vehical was easy to read and I liked that i got a picture vedio of my vehical while it was in the shop it was a great experience I would recomend them to all and will use them again ....
Always a great experience
They were on time, friendly, courteous, cleaned my windows, gave all the information about what was done and what would need to be done .
They are always friendly, professional, and do a great job. My car always comes back repaired and smelling nice. They are honest, so they don’t fix something just so they can charge me. The only downside to a great shop is that sometimes I can’t get an appointment right away. However, the last time that happened,…
So great to work with.
I've used Oswald for various things for several years. They are real good to work with. Everyone I've had contact with is very friendly, knowledgeable and not pushy!!! I plan on using them for years to come!
These guys are awesome. Honest and very easy to work with.
I was treated with respect and was taken care of promptly by Nick
Oswald’s did exactly what I asked for, on time, and gave me a list of recommendations to get fixed on my car. I've been going to them for years and will continue to for years to come!
I had a emergency need for repair. Oswalds was quick kind and prompt with my repair. Always kept in touch with me through whole time
This is the only place I take my vehicles. They fix it all and I’m never scared about the cost.
I have had a very good experience at your sevice dept and will go back again
The team at Oswald’s is always very courteous. They are willing to take whatever time is necessary to help us understand any issues our vehicles are having. Always happy to use Oswald.
Ever since my first vehicle broke down 5 years ago I’ve been a proud customer of oswalds for all my vehicle needs. From tune ups to oil changes. Don’t trust anywhere else.
I always leave Oswald feeling well taken care of and that my car is in good shape. The people who work there are so professional and, maybe even more important, they are so kind. I'm grateful for the inspection they always do and the suggestions they give. I really appreciate that they don't pressure you into doing…
I have used other companies for service on our company vehicles for years trying to find a place I felt comfortable with. When I started taking our cars to Oswald’s I knew that I had found the right place. I feel very confident that our cars are being well care for and their customer service is wonderful.
Fast, honest, professional, and thorough. Love these guys! I highly recommend.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 196 | — |
| Auto engine diagnostic | 163 | — |
| Steering & suspension repair | 69 | — |
| Brakes | 65 | — |
| Electrical repair | 61 | — |
| Brake service & repair | 59 | — |
| Air conditioning | 59 | — |
| Wheel alignment | 52 | — |
