Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
Customers consistently praise Otto Glass for its mobile convenience, rapid same-day service, and fair pricing. Reviewers highlight the owner's professional communication, responsiveness, and attention to detail during windshield and window replacements. With a perfect five-star rating from one hundred and one reviews, the business is noted for efficient repairs and helpful customer interactions, though the owner only replied to thirty-one percent of the feedback.
Data from Google, last updated November 5, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Bar = this company · dark tick = category median.
101 Google reviews we collected
Phrases our text analysis found in 91 written reviews
How often each topic comes up in the written reviews
We read 91 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He replaced my broken window quickly and efficiently.”
“He was kind and easy to talk to and got the job done quickly and for a reasonable price.”
“Otto Glass provided us with outstanding service in our time of need.”
“If you want 5 stars service without leaving home, Otto Glass is the only one you should call”
“Otto was super responsive, he gave me a quick quote at a fair price, he was professional with on-time communication and coordination.”
“Otto’s communication was excellent throughout the entire process, and he was professional, honest, and genuinely pleasant to work with.”
“Otto was professional, communicative and worked quickly.”
praise complaint · found by our text analysis, Google review wording unchanged.
Huge thanks to Otto for saving the day! He replaced my broken window quickly and efficiently. Appreciated him making the trip out to Jersey to handle the fix. Great work, reliable service, and super friendly. I would definitely hire him again!
Otto was EXTREMELY helpful! My daughter lives at Temple University and he went above and beyond taking care of her car with me handling everything over the phone. He made the process so easy after we had such a stressful day. He was able to be there within a few hours of calling. I would recommend his services to anyone!
I cannot say enough great things about Otto! It’s always nerve wracking as a woman to call a place about repairs. Otto answered right away and called me back with a quote. He was kind and easy to talk to and got the job done quickly and for a reasonable price.
Highly recommend!! A few hrs of calling i had my windshield replaced. Very friendly and professional.
Otto Glass provided us with outstanding service in our time of need. Otto was super responsive, he gave me a quick quote at a fair price, he was professional with on-time communication and coordination. His craftsmanship was superb and gave us the results we expected. Outstanding customer experience. I highly…
Was a Facebook friend referral! Came out as soon as possible, fair price and very helpful. Job was done great and efficiently in timing to get me back in my normal daily driver. Very friendly people.
5.0 ★★★★★ 101 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Huge thanks to Otto for saving the day! He replaced my broken window quickly and efficiently. Appreciated him making the trip out to Jersey to handle the fix. Great work, reliable service, and super friendly. I would definitely hire him again!
Otto was EXTREMELY helpful! My daughter lives at Temple University and he went above and beyond taking care of her car with me handling everything over the phone. He made the process so easy after we had such a stressful day. He was able to be there within a few hours of calling. I would recommend his services to anyone!
I cannot say enough great things about Otto! It’s always nerve wracking as a woman to call a place about repairs. Otto answered right away and called me back with a quote. He was kind and easy to talk to and got the job done quickly and for a reasonable price.
Thank you for the review!
Great service fast reliable
Thank you for the review!
Highly recommend!! A few hrs of calling i had my windshield replaced. Very friendly and professional.
Otto Glass provided us with outstanding service in our time of need. Otto was super responsive, he gave me a quick quote at a fair price, he was professional with on-time communication and coordination. His craftsmanship was superb and gave us the results we expected. Outstanding customer experience. I highly recommend his services. I wish there was more reliable people like Otto.
Was a Facebook friend referral! Came out as soon as possible, fair price and very helpful. Job was done great and efficiently in timing to get me back in my normal daily driver. Very friendly people.
This guy does great work, prices are fair and customer service is off the charts.
Thank you for the review!
Nice guy. Great work. Fast and easy. Half hour and done
Thank you for the review!
He did amazing !!! Communication on point . Great worker and also worked fast !! Very reliable!!
Thank you for the review!
Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
