iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%68+16.5Value 14%100+14.1Replies to reviews 7%47+3.3Craft & service penalty95−0.5Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 23 outdoor living servicesiPosition by Experts Score among all companies we track in this category. · better than 41%
4.8★★★★★435 Google reviews · 23 photos
92%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Outback Deck, Inc. 4.8 out of 5 based on 435 reviews, with the owner responding to 37% of them. Customers frequently praise the company for punctuality, detailed communication, and knowledgeable consultations that explain options and pricing clearly. Positive feedback highlights professional conduct and thorough project management during deck and porch installations. However, several low-star reviews criticize high costs, significant project delays beyond estimated timelines, and a lack of on-site supervision.
Google rating: 4.8 out of 5 from 435 reviews (92% five-star).
Reviews on this page: 435 Google reviews (406 with written comments, 51 with photos).
Owner responses: the business replied to 37% of reviews.
Most recent review: October 24, 2026.
Service: Outdoor Living Service serving Atlanta, Georgia.
Data from Google, last updated October 26, 2026.
Score profile vs other outdoor living services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Outback Deck, Inc.Outdoor Living Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Outback Deck, Inc.: 79/100 on this factor. Category median: 88.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Outback Deck, Inc.: 68/100 on this factor. Category median: 83.B
68
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Outback Deck, Inc.: 95/100 on this factor. Category median: 94.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Outback Deck, Inc.: 100/100 on this factor. Category median: 96.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Outback Deck, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Outback Deck, Inc.: 47/100 on this factor. Category median: 78.C
47
Bar = this company · dark tick = category median.
Star ratings
435 Google reviews we collected
4.8of 5
5 stars39992%
4 stars92%
3 stars41%
2 stars82%
1 star153%
Praise vs complaints
Phrases our text analysis found in 406 written reviews
95%praise
Praise85395%
Complaints475%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude20423%
Quality & results17820%
Communication14416%
Would recommend12013%
Speed & response11413%
Price & value9310%
Honesty & trust475%
What customers talk about
We read 406 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were friendly, professional, and didn't try to "upsell me'.”
“OUTBACK DECK hires out unprofessional sloppy sub contractors to do the actual work.”
“From the first communication, it has been a wonderful experience.”
“So either you have the worst grouping of sub contractors or maybe at some point the problem is the company you work with.”
“The same foreman was at my job daily and had great communication.”
“However the lack of communication from the company or any ownership about the delays has been astounding.”
“Highly recommend calling Outback Deck and asking for Nate!”
“Couldn't recommend them to do anything other than waste your money and time.”
“that we canceled our other quotes and signed same day.”
“I realize unexpected costs and delays always arise with any project.”
“Competitive pricing with the other professionals we had quote the job.”
“2 months in for a simple very, very expensive railing replacement and its still not right or even safe.”
“He was professional, responsive, knowledgeable, and genuinely cared about making sure everything was done right.”
“They will smooth talk and lie to you, just like they lied in the response to this review!”
People customers mention
Decks20 reviews
Allison19 reviews
William18 reviews
Ricky12 reviews
Massie10 reviews
Vlad10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Outback Deck, Inc. for 7 kinds of job. Pick one to see what they paid and said.
Patricia8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I was referred to Outback Deck by another company due to location and size of work. From the first communication, it has been a wonderful experience. When Nate Allison arrived (on time!), he educated me about potentials issues associated with a 100 yo old home, permitting, product selection, warranty, pricing,…
John6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I recently had my old deck replaced. It was over 30 years old and pretty bad shape. I contacted Outback Deck and they gave me estimates of replacement options. They were friendly, professional, and didn't try to "upsell me'. The work was completed in about 2 weeks and the results are fantastic. They kept me informed…
Mark1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
We had a great experience with William Massie during our free deck consultation with Outback Deck, Inc. He was professional, knowledgeable, and took the time to listen to our ideas and answer our questions. We truly appreciated his helpful suggestions and the time he spent helping us think through our deck project.…
eugeneLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Outback Decks did a Great job on pur deck! Guys first class professionals worked hard did exactly what they said and we're really proud of our deck! Thanks Outback Decks!
Derhyl12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
"We recently had Nate come out to our house to give us a quote on installing some new windows, and we couldn't be happier with the experience. He was incredibly professional, knowledgeable, and personable, which gave us a great level of comfort regarding both the product and the service we'll receive. We are really…
JuliLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Updated Review: 9 years later and Outback is still here and thriving. We were so happy with the discussion and options that Jamie V. that we canceled our other quotes and signed same day. VERY excited to start this project of new deck and outdoor living space. Give Outback a call and ask for Jaime - repeat…
I was referred to Outback Deck by another company due to location and size of work. From the first communication, it has been a wonderful experience. When Nate Allison arrived (on time!), he educated me about potentials issues associated with a 100 yo old home, permitting, product selection, warranty, pricing, understanding my budget, and financing. He was not a salesperson, but an educator. Very professional, polite, and friendly. Learning that Nate has a background in construction also gave me additional comfort because he was providing a professional — not a sales — perspective. I am excited for this project to start and am looking forward to enjoying my new deck. Highly recommend calling Outback Deck and asking for Nate!
John Parke6 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
I recently had my old deck replaced. It was over 30 years old and pretty bad shape. I contacted Outback Deck and they gave me estimates of replacement options. They were friendly, professional, and didn't try to "upsell me'. The work was completed in about 2 weeks and the results are fantastic. They kept me informed every step of the way. I recommend them highly.
Mark Williams1 reviewiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
We had a great experience with William Massie during our free deck consultation with Outback Deck, Inc. He was professional, knowledgeable, and took the time to listen to our ideas and answer our questions. We truly appreciated his helpful suggestions and the time he spent helping us think through our deck project. We’re looking forward to working with the Outback Deck, Inc. team!
Genevieve F.Local Guide · 63 reviewsiTotal number of Google reviews Genevieve has written across all businesses on Google Maps, not just this one.
Outback Decks did a Great job on pur deck! Guys first class professionals worked hard did exactly what they said and we're really proud of our deck! Thanks Outback Decks!
Response from the owner · a week ago
We are ecstatic to hear you're proud of your new deck! Delivering exactly what we promise is our standard. Thank you, Eugene!
Janie Fordham4 reviewsiTotal number of Google reviews Janie has written across all businesses on Google Maps, not just this one.
"We recently had Nate come out to our house to give us a quote on installing some new windows, and we couldn't be happier with the experience. He was incredibly professional, knowledgeable, and personable, which gave us a great level of comfort regarding both the product and the service we'll receive. We are really looking forward to working with Nate and the rest of the Out Back staff on our upcoming window installation!"
Response from the owner · a week ago
We sincerely value your feedback, Derhyl! Thrilled Nate made a great impression. We look forward to your window installation!
Juli EschenbachLocal Guide · 22 reviewsiTotal number of Google reviews Juli has written across all businesses on Google Maps, not just this one.
Updated Review: 9 years later and Outback is still here and thriving. We were so happy with the discussion and options that Jamie V. that we canceled our other quotes and signed same day. VERY excited to start this project of new deck and outdoor living space. Give Outback a call and ask for Jaime - repeat customer still very satisfied with quality and professionalism.
2017: Having completely renovated two houses here in Atlanta area, I have used many companies. Outback did a fantastic job from design, to accurate quoting, to build out and into completion. The same foreman was at my job daily and had great communication. The additions/changes I made to the project were explained in detail for duration, cost, and construction considerations. I will be using them again when it is time for my next project!
Response from the owner · a week ago
Thank you for your review, Juli! Thrilled to hear Jaime delivered quality and professionalism. Your loyalty over 9 years means everything to us.
Alisa Wass11 reviewsiTotal number of Google reviews Alisa has written across all businesses on Google Maps, not just this one.
Had these folks quote two levels of decking replacements (1x6 decking), railings and some screens. Quoted cost -$70,000. 10% the value of my home. And the quote took 2 hours to educate me about why this is the best option and why this contractor is worth the investment - financing options included…. But if I pay right now the price is only $59k so what a deal! (I have been in the construction industry for 25 years - this is predatory). Sales associate was very professional so not knocking him. Obviously this was a non starter so we quickly sent the sales rep away. They also explained why they sub out the work due to W2 issue (meaning lowest cost subcontractor - be sure to ask about that) but they cover all liability which we all know minimal. They also commented on the multi million dollar backlog thru have - 4 people - imagine that. Suckers. A month later they contacted us with a “special rate” and wanted to requote with the new “special price”. Our response - at 75% off you are still non competitive. These guys prey on ignorance - and urgency to repair. If a company can’t quote a reasonable rate at the first time around then the sale is predatory. Don’t waste your time - go with a more reputable business. Apparently all their Amazon Prime commercials are absorbing any (un)reasonable profits. I didn’t want to do the work myself but I took the 2 months to do it myself with Trex composite decking and Trex railings myself for $3800 for the bottom deck. I will do the top with the leftovers or less than $4000.. Sealed all the joists with urethane tape and trimmed out all the posts with caps and base trim with pvc capping. Rip off from these guys. Do Not Do Business With These Folks. Caveat emptor. Here’s the quote and what they did for pennies on the dollar. Educate yourself before you do any construction.
