Landscape lighting designer · Austin, TX · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%78+5.5Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 44 outdoor lighting installersiPosition by Experts Score among all companies we track in this category. · better than 74%
5.0★★★★★407 Google reviews · 24 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Outdoor Lighting Perspectives of Austin at a glance
Google reviewers rate Outdoor Lighting Perspectives of Austin five out of five stars based on four hundred and seven reviews, with the owner responding to fifty-four percent. Customers frequently cite punctuality, professional communication, and fair pricing for installation, design, and maintenance services. Recurring themes include responsive troubleshooting and helpful recommendations for existing or new systems. However, two low-star reviews describe a pattern of unresponsiveness regarding repair requests and dissatisfaction with the final product quality.
Google rating: 5.0 out of 5 from 407 reviews (99% five-star).
Reviews on this page: 406 Google reviews (368 with written comments, 23 with photos).
Owner responses: the business replied to 54% of reviews.
Score profile vs other outdoor lighting installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyOutdoor Lighting Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Outdoor Lighting Perspectives of Austin: 97/100 on this factor. Category median: 92.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Outdoor Lighting Perspectives of Austin: 98/100 on this factor. Category median: 91.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Outdoor Lighting Perspectives of Austin: 100/100 on this factor. Category median: 98.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Outdoor Lighting Perspectives of Austin: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Outdoor Lighting Perspectives of Austin: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Outdoor Lighting Perspectives of Austin: 78/100 on this factor. Category median: 78.B
78
Bar = this company · dark tick = category median.
Star ratings
406 Google reviews we collected
5.0of 5
5 stars40099%
4 stars41%
3 stars00%
2 stars00%
1 star20%
Praise vs complaints
Phrases our text analysis found in 368 written reviews
99%praise
Praise74899%
Complaints81%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18224%
Quality & results17623%
Speed & response17523%
Would recommend9813%
Price & value608%
Communication436%
Honesty & trust223%
What customers talk about
We read 368 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They have always been responsive, friendly, and easy to work with.”
“Not only with service, but with their thorough recommendations and follow up.”
“THE WORST COMPANY I HAVE EVER HAD THE MISFORTUNE OF USING AND THAT I WILL BE REPORTING TO THE BETTER BUSINESS BUREAU.”
“We heard back promptly and booked a date for a visit.”
“I would recommend them to consult, install, maintenance, or design.”
“We receive compliments all the time about our lights and cannot recommend OLP highly enough.”
“It was quite obvious from the very beginning, they care a great deal about their product, workmanship and finishing.”
“Well planned, communicate well on reservation, work on time and very personable.”
“Always responsive, excellent work, and highly reliable, would not hesitate to recommend them.”
People customers mention
Chris58 reviews
Josh24 reviews
Alex22 reviews
Devon20 reviews
Keaton10 reviews
Jason8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Ave6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Outdoor Lighting is great! Technicians are knowledgeable and friendly. We’ve been doing business with them for years. They never disappoint.
PatrickLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Our HOA has used Outdoor Lighting Perspectives of Austin multiples times. We have always received exemplary service.
CarynLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
These guys are the best. Not only with service, but with their thorough recommendations and follow up. This is my second round of using this company and they did not waiver in what they have to offer on either visit. I would recommend them to consult, install, maintenance, or design. Thank you OLP of Austin!!
Shine7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
OLP took care of our front and backyard lighting many years ago. We have continued to use them for maintenance, additions and some revisions over time. They have always been responsive, friendly, and easy to work with.
Chris Keaton has been our primary tech for many years, and he has done a great job for us.
They are a great company to work with.
James3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Amazing job couldn’t ask for better outcome and the beautiful lights they installed
Brian9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
As usual OLP has been great to deal with. Needed them to come check damage to a light and it got handled easily. These guys are a pleasure!
Outdoor Lighting is great! Technicians are knowledgeable and friendly. We’ve been doing business with them for years. They never disappoint.
Response from the owner · 2 days ago
Thank you so much, Ave! We're delighted to hear that our knowledgeable and friendly technicians have consistently met your expectations over the years. Your ongoing support means a lot to us, and we're committed to continuing to provide you with exceptional service as we elevate your outdoor living experience.
Patrick O'RourkeLocal Guide · 36 reviewsiTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Our HOA has used Outdoor Lighting Perspectives of Austin multiples times. We have always received exemplary service.
Response from the owner · a week ago
Thank you so much, Patrick! We're grateful for your continued trust in our team and are pleased to hear that our custom-designed outdoor lighting solutions have consistently met your HOA's expectations. Your satisfaction is our top priority, and we look forward to continuing to elevate your outdoor living spaces.
ED HINDSMAN10 reviewsiTotal number of Google reviews ED has written across all businesses on Google Maps, not just this one.
Thank you so much, Ed! We are thrilled to hear you’re happy with your new lights. We truly appreciate you choosing us for your lighting project. It was a pleasure working with you!
Caryn HaleyLocal Guide · 18 reviewsiTotal number of Google reviews Caryn has written across all businesses on Google Maps, not just this one.
These guys are the best. Not only with service, but with their thorough recommendations and follow up. This is my second round of using this company and they did not waiver in what they have to offer on either visit. I would recommend them to consult, install, maintenance, or design. Thank you OLP of Austin!!
Response from the owner · a month ago
Thank you so much, Caryn! We appreciate your kind words and are delighted to hear that our team has consistently met your expectations during both visits. Your satisfaction is our top priority, and we’re grateful for your recommendation for our custom-designed outdoor lighting services. We look forward to continuing to elevate your outdoor living experience!
Shine John7 reviewsiTotal number of Google reviews Shine has written across all businesses on Google Maps, not just this one.
OLP took care of our front and backyard lighting many years ago. We have continued to use them for maintenance, additions and some revisions over time. They have always been responsive, friendly, and easy to work with.
Chris Keaton has been our primary tech for many years, and he has done a great job for us.
They are a great company to work with.
Response from the owner · a month ago
We appreciate your kind words, Shine! It’s wonderful to know that our team has been able to support your outdoor lighting needs over the years. We take pride in delivering exceptional service, and it's great to hear that you found our maintenance, additions, and revisions to be responsive and friendly. Thank you for being a valued client and for your continued trust in us!
James Raney3 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
As usual OLP has been great to deal with. Needed them to come check damage to a light and it got handled easily. These guys are a pleasure!
Positive: Punctuality, Quality, Professionalism
Response from the owner · 8 months ago
Thank you so much for the thoughtful review and recommendation! We’re thrilled to hear that you’re still enjoying the landscape lighting system we designed for you and that our follow-up service has been prompt and fairly priced. We truly appreciate your trust and are grateful for the opportunity to work with you!
Marsha Hendrix4 reviewsiTotal number of Google reviews Marsha has written across all businesses on Google Maps, not just this one.
Chris came and repositioned a light that was attached to a tree that was damaged in the ice storm. He did a great job getting the light secure in a different tree. Very professional.
Response from the owner · 8 months ago
Thank you for the kind review! We’re glad to hear that Chris was able to securely reposition your light and provide professional service. We’ll be sure to pass along your feedback to him and truly appreciate your support!
Austin BluesLocal Guide · 17 reviewsiTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
In this day and age, it seems that businesses are overwhelmed or just not up to doing anything more than the J O B. It is not often you find a company who takes pride in their work and whose employees are not overworked and just doing the task at hand. OLP is a far cry from this theme. It was quite obvious from the very beginning, they care a great deal about their product, workmanship and finishing. I had done a few searches online and OLP stood out.
We choose to engage them for a consult and did so via their website. We heard back promptly and booked a date for a visit. Josh arrived on time, I mean by the minute. No, your technician will be here between 9am and noon....ish, as we have become used to. Or, they just don't show up like AT&T. ahem. Josh is a friendly, burly, engaging gentleman. Extremely knowledgeable of his craft. He listened. He made suggestions and took the time to explain the process, the equipment we were getting installed and left us a quote. We choose to have driveway and pathway lighting as well as a full wrap of the house with low energy LED lights made by Bonzai lighting. These are app controlled. I would imagine that Josh can build out a system at all budget levels and if not, I would imagine he could work within your budget. Our installation was on the high end of cost for reference. We have a large home of 3100 sq ft.
HOA's can be a pain. I had to file an Architecture review, even tho one or two other homes in our small neighborhood has home lighting. Josh assured me, we would be fine and even offered to work directly with our HOA if needed. He did provide me with a HOA packet to provide the committee. With that help when submitting the request, we got approved within 48hrs. I'm sure the brochure I was provided made this happen quickly.
Day of installation, the OLP crew arrived, actually a little early and exactly to the minute they said they would be here. We had a little knock on the door and the work began. I was actually surprised to see Josh was involved throughout the 2 day install. Chris and his partner, (whose name I didn't get) were always respectful of our property, polite when they needed access anything and cleaned up after themselves. There was a palpable air of pride and execution of the job ahead. They cared about what they were working on and not just slapping something together. The crew wanted their work to reflect their skill set. It wasn't just their J O B, it was their craft.
OLP finished up the install and Josh spent some time with us helping us download the app for the Bonzai app and SmartLife app for the Driveway/Pathway lighting. Ran us through the options on the app and sent us a very helpful App Training link to review and learn. We settled up, Josh reminded us of the warranty and to please call/text with any questions whatsoever. The Bonzai lighting is very comprehensive, a myriad of customizations and themes as well as options, such has having the lights over our master bedroom go off at a certain time so as not to keep the wifey awake at night. She is very light sensitive at night and we are having black out blinds being installed which will help the small light spill in the bedroom. Every colour of the rainbow is there, with dozens of preset themes you can pick. It's a little overwhelming, but it's a learning curve.
It's Labor day weekend and they finished up yesterday. We had chosen a simple setting for coming on at dusk and turning off at dawn. We noticed nothing came on, so reluctantly we texted Josh at 8.15pm, letting him know and we could address the issue after the holiday. He text back right away and since we choose to name him as an administrator, he was able to get them on, owned up that he inadvertently needed to reset the automation, which he did right away. We will be visiting again after the holiday, since I messed around with one of the themes and now our home looks like a firework show. LOL.. It's ok, we will get used to the app.
OLP should definitely get a shot at your project. Give them a call for a bid!
Response from the owner · a month ago
We sincerely appreciate your review, Austin! It's wonderful to hear your positive experience with our team and the custom-designed outdoor lighting we installed for your home. Our commitment to exceptional service and meticulous craftsmanship truly shines through in every project, and we're glad that you felt that during your consultation and installation. If you have any further questions or need assistance with your lighting, our team is always here to help!
