How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Momentum penalty96−0.4Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREOxford Automotive Tire & Repair
Worthington, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #91Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 1,312 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Oxford Automotive Tire & Repair for 8 kinds of job.
Oxford Automotive Tire & Repair for tire rotations
Clear ✕All 120 Google reviews tagged “Tire rotations” · showing 100
This place was suggested to me by a friend, so far the experiance has been great, i was working with Nate who is the service coordinator, he truly is exceptional, friendly and very polite, tries to undertand all the concerns and gets them taken care. Also one main thing i have noticed here is they send you a…
Second time we have used their service for Jag convertible. Received excellent, professional service. We give them a 10!
Last time I’ll ever try to take my car to this shop. I booked what should have been a simple oil change and tire rotation after seeing the good reviews in Powell. They kept my car all day, then contacted me five minutes before closing to tell me they wouldn’t change the oil because they believed I needed a $900 oil…
Once again Oxford did a thorough assessment of my vehicle when I brought it in for an oil change. The complete diagnostics revealed a few minor issues with my vehicle. I had them take care of a few and am going to have them do the remainder in a few weeks. Once again great service from great people!
Great service & communication!
As a first time customer, having recently moved to the area, I was impressed with the professionalism, friendliness, and service provided. All of the employees I interacted with appeared genuine and caring. Gabbie, especially, was top-notch.
They have have not faltered in the service as long as I've been going to them.
Great service and communication from Oxford! We will definitely go back and tell family and friends!!
Staff and service are top notch!
Oxford misdiagnosed a leaking axel as a leaking brake, recommended unnecessary repairs, and quoted twice as much as it should have cost. The staff are friendly, and the facility is nice, but now I know how they pay for those things.
Service‑wise, everything was good. However, I dropped off my car in the morning when the store opened and received it only near closing time. I was told it would be ready by noon, then by 4 PM, but it still wasn’t done. I waited in the store for another 30 minutes before it was finally delivered
I took my 2002 Lexus SC430 to Oxford Automotive for service and was very happy with everything. The people are very friendly and personable and the waiting area is large with coffee service. I will return to have the recommended additional service performed. I highly recommend the place.
Friendly and professional staff. Great customer service.
Oxford staff is very knowledgeable and helpful on solutions
My husband and I have been taking our cars here for years. Never had a bad experience and they always take care of us.
Very respectful, very professional, listened, discussed options, kept me informed and presented a summary that provided confidence and area to monitor.Quality service
I recently had my 2017 Lexus RX 350 serviced at Oxford automotive in Powell. Nate was very professional and pleasant to work with, and they provide detailed descriptions of what service was needed including photos. I would highly recommend them!
They always do a great job at Oxford. Very professional, great communicators, and a convenient process to get my BMW in and out of service to work with my schedule.
New customer and will definitely be back. Great staff (Nate), great reception area, professional and clean. Very impressed, highly recommend.
Always receive great service and feel they have our best interest in mind by providing honest assessments & recommendations vs dealerships where they push unnecessary recommendations as priorities.
This is the first time I have ever taken a vehicle to Oxford Automotive after passing by it for many years. I received a coupon in the mail for a synthetic oil change and tire rotation for an excellent price and decided to support a local business. I was blown away at their attention to detail when I receive a text,…
Excellent, friendly service. These folks are really carving out a market for reasonable cost of servicing a Mercedes Benz vehicle.
Super nice, quick, and a nice waiting area if you are not dropping off your car.
Friendly staff and provided comprehensive information about services that are needed in the futere for my vehicle
Very fast and friendly service. Very detailed pictures and explanations of your vehicle
Knowledgeable. Kept me informed along the way. Professional. Great service. Courteous.
Good experience with these guys. I will be back in the future.
Loved how they sent pictures to my cell phone of everything they did as standard checks with my oil change! Great feature! Will recommend Oxford to all my family and friends!
Great communication, friendly and clean shop. I’ve had the team at Oxford help me several times now with repairs and routine maintenance. Thank you again for fair and honest service.
Easy to talk to and they explain the process well, as well as suggesting services to better my car. Th EU were willing to set up someone to drive me to work on time too! Appreciate the friendly and professional service!
In and out. Very easy. Friendly people
Treated professionally, car maintenance was timely and done well.
Quality and timely service
Great service at a fair price. Nice waiting area, friendly staff. Much cheaper than Valvoline with more service.
New to the Columbus area and I got lucky when I found this shop, they were very thorough with their assessment and repair service. Nice waiting and I will be back here for sure!!
Oxford Automotive always does an excellent job on all my my automobiles needs over the years. I would highly recommend them because of their service and professionalism.
Really impressed with their waiting area. Their descriptions of the services rendered and the services recommended for next visit were clear and concise. Results of full-body inspection were easy to view on my mobile device the moment the inspection was complete. With the coupon it was a great price.
I had an excellent experience with Oxford Automotive Powell! From start to finish, their team was professional, honest, and extremely knowledgeable. They took the time to explain what needed to be done, gave me a fair and transparent estimate, and completed the work quickly without cutting corners. I would highly…
Timely service, detailed work and price breakdowns (with pictures included), and a very comfortable waiting space. Oh, and a coffee bar. C’mon now.
A “hidden gem” of auto repair & service here! By far, my most pleasant experience in an auto shop. Oxford Automotive was referred to me by my Dad, with an accompanying 1st time customer coupon that couldn’t be beat for the services performed. A family-owned company that employs an exceptionally pleasant & highly…
I’ve been taking my vehicles to Oxford for a while. Previously was taking them to the Delaware location but this time I visited the Powell location and experienced the same great customer service and great repair and service work. With a European car their pricing is half of what I would have to pay at a dealership.
Good shop offer slightly better pricing than the dealership and get work done in a efficient manner. Good communication. They do an inspection and actually show you the photos of issues which makes it a lot easier to trust them when you can tell it’s your car and not a stock photo. Have forgotten to reset the…
Comfortable, efficient.
Personal, trustworthy and thorough, they did a good job and I was comfortable with their work.
I use Oxford routinely about 4 times annually for oil service and tire rotation. They offer me a fair price and the work has been very good. No hard sells for extras. Good location and comfortable wait area. They seem very trustworthy.
The most thorough service experience I have ever experienced! This business is so competent and professional! They are also very fair cost wise!
Quality work at a fair price. On time. Courteous and competent people.
This is my first time going there for oil change ,they were able to schedule within my time as I was little bit in a hurry, and did the oil change and tire rotations for vehicle as promised.
Everything requested was completed, and when additional labor and parts were required, I was contacted and advised of issue and given a thorough explanation before proceeding with my approval. Excellent quality. Courteous, professional staff.
Decided to give Oxford a try after years of using the dealership. Brian and Ben took exceptional care of my car. They were both very communicative. Took time to explain if the car needed any other maintenance but did not pressure me into fixing anything. Lastly, the waiting area was very comfortable.
Great service for affordable price
Very knowledgeable and professional service! Trust them with the care and handling of ALL of our vehicles!
Great service, friendly, and timely. Comfortable waiting room.
Experienced polite, prompt attention at write up. I waited while service was done and it was completed in a timely manner. The waiting area is clea and bright with lots of amenities. Very pleasant experience
Convenient after hours drop off and pick up. Great service and customer communications.
Good experience in general. I will be back
Very convenient and knowledgeable place for car service in the Powell area. I was able to easily schedule and drop off my car. When my car was ready they even picked me up. Their text communication was very helpful for me and I have to assume if that’s not for you they will call as well. My in laws have found…
I have an 2016 Audi A4 S-line that was due for its 7 year service. Needed plugs, oil/filter change, tire balance and rotation, brake fluid replacement and both air filters replaced. The technician found both real wheels were bent. They sent me videos of the condition. They were obviously warped. They were sent out…
Ben is the best. I trust his info and guidance. He goes above and beyond to ensure I get good information on my car…even for things his shop may not do for me!
This is where we go for service. Drop the mic!
Great staff and wonderful customer service. Highly recommend Oxford Automotive.
They were very kind, charged a fair amount for maintenance work, and did a great job. I will absolutely be going back to Oxford for future needs.
I would not take my care anywhere else. I trust them & count on their great service!
I have felt very good about taking my car to Oxford Auto for several years. They give me suggestions if I need to spread out repairs. I trust what they tell me.
Great experience! Oxford takes care of your vehicle, is extremely transparent and the costs are very competitive with the rest of the market. I would recommend that anyone in the area take a hard look at Oxford for all of your automotive maintenance/repair needs!
Outstanding customer service always very helpful.
Very friendly - Max was knowledgeable and attentive. Very thorough. Shuttle service was very convenient. Love keeping my business local 😊
I was satisfied with the work performed on my 12 year old car. I need to maintain it to keep it running, & I have every confidence that the technicians at Oxford & the diagnostic testing tools they use are working hard to do that for me. I was provided a ride back to my home after drop off & would also have been…
They were timely with my tune ups and were very helpful in making right decisions on any upgraded batteries I was looking at. They were honest and never tried to upsell me on any options. Definitely will continue my business with this team!
I am absolutely happy with my services. Regina was GREAT! This place was professional, clean, articulate, and they even provide transportation if needed!! I will make sure I return for services in the future. I highly recommend!
They are friendly and honest people.
The service was great and I appreciate they don’t try to over sell.
Absolutely the best shop in the area. They are always super responsive to requests and give you a full detailed report on things that need to be fixed immediately or eventually. They have worked on our Toyota Corolla, Honda Fit, Ram ProMaster City, and now our Chevrolet Express. If you're looking for a shop that does customer service right - this is it.
Just moved to area in Oct. Quality car care has always been a concern of mine. Oxford & Ben did a great job! It's very obvious " it's all about the customer & the car at Oxford! Highly recommend! Jim Goodman
Great experience. Highly recommend. Wonderful customer service and expertise.
Prompt, fair prices, friendly, great waiting area with current newspapers....what's not to love???
Very professional and friendly. Explained a situation with my car and how they would fix it. Nice waiting room too!
I am 63 years old, love my cars and make best efforts to make sure they are well cared for. I think Oxford is head and shoulders above any shop I have ever taken my car to. Very professional, do what they say in a timely fashion and at a reasonable price.
I took my Lexus to Oxford for a 120K mile check up. They made the necessary repairs but a day after I brought my car home, I started shaking if I drove over 25 mph. I let Oxford know and they immediately drove a rental car to my home and had a tow truck haul my Lexus back to their shop. They kept it a few days to…
I had a fantastic experience at Oxford! They’re professional and helpful, which is a breath of fresh air. After years of being disappointed by chain auto repair spots I am so pleased that I don’t have to bring her right back to the shop because the noise/symptom is still there. I especially love the inspection email…
I have 2 teenagers and 4 cars in the family - 2 cars getting a bit high in mileage. Oxford Automotive is wonderful. They are honest, a great value and do quality work. Two of my cars are ‘luxury’ brands - Audi and Lexus and I could never afford taking them to those dealers - outrageous prices!
The customer service was amazing! Ben is extremely knowledgeable and helpful! The timeliness and service was excellent! My car is back in great shape, and I wouldn’t think about taking it elsewhere for maintenance.
As always I was able to discuss the priority of work required. With sound explanations of what was involved and essential. Thank you Ben and team.
This was hands down the best service experience I have ever had. Amy was very friendly and made me feel welcome. Ben provided me with a detailed list of items that had been checked and the photos for each item. The cost was detailed and I was contacted with all the information prior to the work being started. The…
This is the only place I will take my car! From being comfortable waiting with small children (pre-Covid) to text updates and flexible drop offs, the convenience is unmatched. It’s the only location that doesn’t make me feel like I am constantly being up charged—they provide an honest assessment of what really…
Friendly and great service. Will go back.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 253 | — |
| General repairs & maintenance | 145 | — |
| Tire rotations | 119 | — |
| Vehicle Inspection | 67 | — |
| Tires | 61 | — |
| Brake service & repair | 57 | — |
| Brakes | 46 | — |
| Auto maintenance | 44 | — |
