Carpet cleaning service · Jacksonville, FL · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%43+3Craft & service penalty91−0.9Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#41 of 49 grout cleaningiPosition by Experts Score among all companies we track in this category. · better than 17%
4.9★★★★★224 Google reviews · 24 photos
96%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$173typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the technicians for their punctuality, professional demeanor, and ability to explain the cleaning process while achieving noticeable results on carpets and furniture. The service is often described as affordable and efficient, with positive feedback highlighting quick drying times and effective stain removal. However, several low-star reviews criticize the company for aggressive upselling tactics, discrepancies between quoted and final prices, and instances of rushed or incomplete work that required customer intervention.
Google rating: 4.9 out of 5 from 224 reviews (96% five-star).
Reviews on this page: 224 Google reviews (192 with written comments, 11 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 1, 2026.
Service: Grout Cleaning Service serving Jacksonville, Florida.
Data from Google, last updated October 29, 2026.
Score profile vs other grout cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Oxi Fresh Carpet CleaningGrout Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oxi Fresh Carpet Cleaning: 90/100 on this factor. Category median: 95.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 87/100 on this factor. Category median: 95.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oxi Fresh Carpet Cleaning: 91/100 on this factor. Category median: 99.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 43/100 on this factor. Category median: 77.C
43
Bar = this company · dark tick = category median.
Star ratings
224 Google reviews we collected
4.9of 5
5 stars21696%
4 stars10%
3 stars10%
2 stars00%
1 star63%
Praise vs complaints
Phrases our text analysis found in 192 written reviews
98%praise
Praise37298%
Complaints72%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price744%
Reasonable956%
Overpriced00%
Not sure00%
$173-35% vs typical grout cleaning
Middle half of what 8 customers paid ($132–$222) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results9926%
Staff & attitude9726%
Speed & response6617%
Communication4311%
Would recommend4311%
Price & value174%
Honesty & trust144%
What customers talk about
We read 192 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Robert did A great job of cleaning my two sofas and two chairs.”
“I won’t ever call this company again and will let others know of the poor service rep.”
“Brad was super polite, efficient and did such a wonderful job!”
“They’re on time and the technicians are really good knowledge of what to do to make things the best.”
“Adam did a wonderful job explaining everything and I could tell he had years of experience in the business!”
“Thank you for the outstanding service and for going the extra mile—I highly recommend Oxi Fresh Carpet Cleaning!”
“The price was higher upon showing up after assessing the work, but to be fair we had a lot of spot cleanup.”
“Good communication and reliable technology for payment”
People customers mention
Evan10 reviews
Robert10 reviews
Brad6 reviews
Rebecca3 reviews
Jeff3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Oxi Fresh Carpet Cleaning for 6 kinds of job. Pick one to see what they paid and said.
Ffiona2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Robert did A great job of cleaning my two sofas and two chairs. Very pleasant person. Well priced service. Thank you.
Paid $200–250Great price
JJamesLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Wanted to clean our couch but the technician advised against it due to the material. Decided to have two rugs cleaned since he was there and the price was solid. Came out great!
Paid $150–200Reasonable price
AAmanda8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Exceptional service! Brad was super polite, efficient and did such a wonderful job! I’m going to call back for an appointment to do my sofa next and ask specifically for the same team! My carpets look brand new!!!
Paid $200–250Great price
MMonicaLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Only cleaning process we use to clean the carpet! Always satisfied when OxiFresh cleans the carpet. Quick cleaning. Quick drying. Tech is ALWAYS. professional and friendly!
Paid $100–150Great price
DDangerclose10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I’ve used oxy fresh eight or nine times over the years. They’re affordable. They’re on time and the technicians are really good knowledge of what to do to make things the best. I’m glad they’re around.
Paid $100–150Great price
BBanana7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
the gentleman was very professional and helpful and explained everything to me properly
Robert did A great job of cleaning my two sofas and two chairs. Very pleasant person. Well priced service. Thank you.
Price assessment: Great price
Price: $200–250
Response from the owner · 3 weeks ago
Hello Fiona,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of South Jacksonville
J
James TheinerLocal Guide · 19 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Wanted to clean our couch but the technician advised against it due to the material. Decided to have two rugs cleaned since he was there and the price was solid. Came out great!
Price assessment: Reasonable price
Price: $150–200
Response from the owner · 3 weeks ago
Thanks so much for taking the time to leave a 5-star review James! We’re so happy you chose Oxi Fresh for your carpet cleaning needs. Please feel free to reach out if you ever have any questions.
Thank You,
Oxi Fresh of South Jacksonville
R
Renee McQuaig12 reviewsiTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Brad did an amazing job on our den carpet on spots I was not sure would even come out at all. It literally looks almost brand new. He was also the nicest and respectful young man.
Price assessment: Reasonable price
Response from the owner · a month ago
It was a pleasure to service your home Renee! We’re so thrilled knowing you love the outcome of your carpet cleaning. We look forward to seeing you for any future services!
Thank You,
Oxi Fresh of South Jacksonville
M
Margit Hunt3 reviewsiTotal number of Google reviews Margit has written across all businesses on Google Maps, not just this one.
Old carpet looks great. Friendly and efficient service.
Price assessment: Reasonable price
Response from the owner · a month ago
Hello Margit,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of South Jacksonville
A
Amanda Hynds8 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Exceptional service! Brad was super polite, efficient and did such a wonderful job! I’m going to call back for an appointment to do my sofa next and ask specifically for the same team! My carpets look brand new!!!
Price assessment: Great price
Price: $200–250
Response from the owner · a month ago
Thanks so much for taking the time to leave a 5-star review Amanda! We’re so happy you chose Oxi Fresh for your carpet cleaning needs. Please feel free to reach out if you ever have any questions.
Thank You,
Oxi Fresh of South Jacksonville
M
Monica DeFurio, REALTOR10 reviewsiTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
Adam did a wonderful job explaining everything and I could tell he had years of experience in the business! Results came out great and I’ll definitely be reaching out for our future properties!
Response from the owner · a month ago
Hello Monica,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of South Jacksonville
M
Monica AsbellLocal Guide · 23 reviewsiTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
Only cleaning process we use to clean the carpet! Always satisfied when OxiFresh cleans the carpet. Quick cleaning. Quick drying. Tech is ALWAYS. professional and friendly!
Price assessment: Great price
Price: $100–150
Response from the owner · a month ago
Hello Monica,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of South Jacksonville
D
Dangerclose 110 reviewsiTotal number of Google reviews Dangerclose has written across all businesses on Google Maps, not just this one.
I’ve used oxy fresh eight or nine times over the years. They’re affordable. They’re on time and the technicians are really good knowledge of what to do to make things the best. I’m glad they’re around.
Price assessment: Great price
Price: $100–150
Response from the owner · a month ago
It was a pleasure to service your home! We’re so thrilled knowing you love the outcome of your carpet cleaning. We look forward to seeing you for any future services!
Thank You,
Oxi Fresh of South Jacksonville
H
Haley Adams5 reviewsiTotal number of Google reviews Haley has written across all businesses on Google Maps, not just this one.
Hello Haley,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of South Jacksonville
B
Banana Kids7 reviewsiTotal number of Google reviews Banana has written across all businesses on Google Maps, not just this one.
the gentleman was very professional and helpful and explained everything to me properly
Price assessment: Reasonable price
Price: $100–150
Response from the owner · 2 months ago
Hello,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of South Jacksonville
