Analyzing 7,273,9057.3M ReviewsFor 20,60220.6K Experts

Experts Reviews · Company report
Oxi Fresh Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty83−1.7Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Oxi Fresh Carpet Cleaning

Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #81Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 5.0★ from 115 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oxi Fresh Carpet Cleaning is better than 96% of carpet cleaning.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oxi Fresh Carpet Cleaning is better than 97% of carpet cleaning.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oxi Fresh Carpet Cleaning is better than 83% of carpet cleaning.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oxi Fresh Carpet Cleaning is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired Oxi Fresh Carpet Cleaning for 8 kinds of job.

Oxi Fresh Carpet Cleaning for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$146–$348
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#49 / 100

All 17 Google reviews tagged “Pet stain & odor removal”

Shauniece10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Love the service very nice explained things listened to our questions. Just very helpful and professional 👌

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Kelly12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

In the past we used Stanley Steemer which after they cleaned carpets I could never tell they were there . Mac came in cleaned two rooms hall and stairs and I came home Wow! What an amazing job! He spent three hours at the house took his time was not in a rush carpets were not soaked sides of carpets against the…

General carpet cleaningDeep cleanPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
rafael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mac did an awesome job, the carpet was really dirty when we moved in to our rental. He was professional and great to deal with. I would highly recommend him and his services to anyone.

General carpet cleaningDeep cleanMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
Christine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mac did a fantastic job. He was extremely professional, on time, informative, and went above and beyond to make sure we were happy with the cleaning. He truly stands behind what he does and makes sure you are taken care of. Would recommend to anyone! Will have him clean our carpets moving forward.

General carpet cleaningDeep cleanMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
Gregory10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am impressed with Mac and the service he offers. The carpet looks tremendous and Mac communicated with me more than sufficiently. The carpet was dry within a few hours, and the mass majority of the difficult stains were removed. Great service, would highly recommend.

General carpet cleaningDeep cleanPet stain & odor removal
Angel12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Wow! This place.... yeah, give them a call and ask for Mac!!!! No joke. He’s friendly and honest. Not much more that you could ask of someone coming into your home. Mac worked with my schedule and even called to say he was in town earlier than expected and was able to get a head start on my rugs. He gave me a good…

General carpet cleaningDeep cleanPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Kashoro4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mac did a wonderful work cleaning our place professionally.

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Professionalism
GraceAnne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mac was amazing and went above and beyond to help get our carpets looking like new again. Will absolutely use OxiFresh again!

General carpet cleaningPet stain & odor removal+ Quality+ Professionalism+ Value
Suzannah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mac cleaned our bedroom carpet and area rug and they both look and smell great! Would definitely recommend.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
RS9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mac was personable, efficient, and he explained in detail the process and procedures of his cleaning. We very much appreciated the job that he did in cleaning our carpet. We would highly recommend him to anyone who is looking to have their carpets cleaned.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
T9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningDeep cleanPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Mark4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningDeep cleanPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
JeffLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaningDeep cleanPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
MicheleLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Jeanclaude2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Professionalism
Brian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
April6 years ago★★★★★

Rating only, no written review.

Pet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

$325+26% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 71%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning31$170–$334
Pet stain & odor removal17$146–$348
Deep clean12$271–$465
Area rug cleaning6$170–$447
Carpet steam cleaning4$170–$334
Upholstery cleaning4$183–$347
Moving-related cleaning3$251–$536
Drapes & curtain cleaning2—

Compare with

Nice&Clean Carpet Care logoNice&Clean Carpet CareExperts Score 99Lexington-Fayette · 5.00★Superior Carpet Cleaning logoSuperior Carpet CleaningExperts Score 98Lexington-Fayette · 4.96★Cleaning Pros logoCleaning ProsExperts Score 96Lexington-Fayette · 4.96★