Carpet cleaning service · Lexington-Fayette, KY · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty83−1.7Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#81 of 155 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 48%
5.0★★★★★115 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
57%reviews answered by the owner
$325typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently praise the company for thorough carpet and furniture cleaning, often noting the removal of old or difficult stains. Reviewers highlight professional communication, punctuality, fair pricing, and quick drying times as key benefits of the service. The sole negative review cites a scheduling issue where the local franchise was not accepting appointments, though the reviewer acknowledged the potential quality of the work.
Google rating: 5.0 out of 5 from 115 reviews (98% five-star).
Reviews on this page: 115 Google reviews (86 with written comments, 3 with photos).
Owner responses: the business replied to 57% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Oxi Fresh Carpet CleaningCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oxi Fresh Carpet Cleaning: 96/100 on this factor. Category median: 96.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 97/100 on this factor. Category median: 96.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oxi Fresh Carpet Cleaning: 83/100 on this factor. Category median: 99.A
83
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 82.–
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Bar = this company · dark tick = category median.
Star ratings
115 Google reviews we collected
5.0of 5
5 stars11398%
4 stars11%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 86 written reviews
99%praise
Praise16399%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price229%
Reasonable571%
Overpriced00%
Not sure00%
$325+26% vs typical carpet cleaning
Middle half of what 4 customers paid ($251–$398) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4829%
Staff & attitude4125%
Would recommend3521%
Speed & response2012%
Communication106%
Price & value74%
Honesty & trust32%
What customers talk about
We read 86 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I can sincerely say that I was 100% pleased with the outstanding job that Tate, the owner of OxiFresh Carpet Cleaning, did on my old carpet!”
“He’s friendly, personable, and provides great service at a fair cost.”
“I can only say positive things about my results and I am definitely recommending them in my review.”
“Immediate response and quickly slotted us into a timeslot where someone else had cancelled.”
“tate Was the best explained everything upfront and did a heck of a job will definitely use him again”
“Efficient and affordable.”
“We highly recommend Oxi Clean for any business seeking quality and reliable carpet cleaning services.”
People customers mention
Tate13 reviews
Mac6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Oxi Fresh Carpet Cleaning for 8 kinds of job. Pick one to see what they paid and said.
SSara2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent service from, Tate. My carpets and furniture look brand new! Thank you so much!
Paid $350–400Reasonable price
JJeff5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
tate Was the best explained everything upfront and did a heck of a job will definitely use him again
Paid $200–250Reasonable price
GGrace3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Tate was wonderful to work with and the carpets looks great! He was even able to get out a stain that had been there for years.
Excellent service from, Tate. My carpets and furniture look brand new! Thank you so much!
Price assessment: Reasonable price
Price: $350–400
Response from the owner · a month ago
Thanks so much for taking the time to leave a 5-star review Sara! We’re so happy you chose Oxi Fresh for your carpet cleaning needs. Please feel free to reach out if you ever have any questions.
Thank You,
Oxi Fresh of Lexington
B
Brianne Wick6 reviewsiTotal number of Google reviews Brianne has written across all businesses on Google Maps, not just this one.
It was a pleasure to service your home Brianne! We’re so thrilled knowing you love the outcome of your carpet cleaning. We look forward to seeing you for any future services!
Thank You,
Oxi Fresh of Lexington
J
Jeff jarvis5 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
tate Was the best explained everything upfront and did a heck of a job will definitely use him again
Price assessment: Reasonable price
Price: $200–250
Response from the owner · a year ago
Hello Jeff,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of Lexington
J
Joy Price6 reviewsiTotal number of Google reviews Joy has written across all businesses on Google Maps, not just this one.
Great experience. Couch looks awesome. Friendly service.
Price: $400–450
Response from the owner · 2 months ago
Hello Joy,
Thank you so much for the 5 star review! We're so happy knowing you love the outcome of the cleaning. Please feel free to give us a call if you ever need any future services!
Thank You,
Oxi Fresh of Lexington
G
Grace Tomaszewski3 reviewsiTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
Tate was wonderful to work with and the carpets looks great! He was even able to get out a stain that had been there for years.
Price assessment: Reasonable price
Price: $250–300
Response from the owner · 3 months ago
Hello Grace,
Thank you so much for the 5 star review! We're so happy knowing you love the outcome of the cleaning. Please feel free to give us a call if you ever need any future services!
Thank You,
Oxi Fresh of Lexington
J
Jo WilliamsLocal Guide · 5 reviewsiTotal number of Google reviews Jo has written across all businesses on Google Maps, not just this one.
I can sincerely say that I was 100% pleased with the outstanding job that Tate, the owner of OxiFresh Carpet Cleaning, did on my old carpet! Tate thoroughly cleaned my carpet and answered any of my questions regarding the process. Please disregard the old, negative reviews that you may seen online regarding OxiFresh and use OxiFresh for your upcoming cleanings! I can only say positive things about my results and I am definitely recommending them in my review. Thanks!
Response from the owner · 4 months ago
Hello Jo,
Thank you so much for the 5 star review! We're so happy knowing you love the outcome of the cleaning. Please feel free to give us a call if you ever need any future services!
Thank You,
Oxi Fresh of Lexington
K
Katheryn S Burns9 reviewsiTotal number of Google reviews Katheryn has written across all businesses on Google Maps, not just this one.
Found this company on line and took a chance. Absolutely delighted with my service. Had 2 bedrooms, office and living room cleaned and it looks wonderful. I got a new puppy last June and this is my first cleaning since then. I have cream colored carpet so you can imagine I was overdue for cleaning. Check out pictures. Very pleased and Tray is a supper nice guy!! Highly recommend.
Response from the owner · a year ago
Hello Katheryn,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of Lexington
A
Andrew Purcell2 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Thanks so much for taking the time to leave a 5-star review Andrew! We’re so happy you chose Oxi Fresh for your carpet cleaning needs. Please feel free to reach out if you ever have any questions.
Thank You,
Oxi Fresh of Lexington
T
Tricia Akers4 reviewsiTotal number of Google reviews Tricia has written across all businesses on Google Maps, not just this one.
Tate is awesome! The carpets look great in our office. 10/10 recommend.
Response from the owner · 7 months ago
Thanks so much for taking the time to leave a 5-star review Tricia! We’re so happy you chose Oxi Fresh for your carpet cleaning needs. Please feel free to reach out if you ever have any questions.
Thank You,
Oxi Fresh of Lexington
P
Paige Smith9 reviewsiTotal number of Google reviews Paige has written across all businesses on Google Maps, not just this one.
Always such a great experience with this company! Efficient and affordable. Always courteous and pleasant. Carpets always look amazing !
Response from the owner · 7 months ago
Hello Paige,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of Lexington
