Carpet cleaning service · Marinette, WI · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%45+3.2Craft & service penalty77−2.3Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 60 upholstery cleaningiPosition by Experts Score among all companies we track in this category. · better than 31%
4.9★★★★★169 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
88%reviews answered by the owner
$200typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers rate the service 4.9 out of 5 based on 169 reviews, with the owner responding to 88 percent of feedback. Reviewers frequently praise the punctuality, professionalism, and ease of online scheduling for carpet and upholstery cleaning. They often note that technicians adhere to quoted prices and use low-water methods that allow for fast drying. While most experiences are positive, one critic alleged the work was ineffective and claimed other reviews were fake.
Google rating: 4.9 out of 5 from 169 reviews (98% five-star).
Reviews on this page: 169 Google reviews (152 with written comments, 8 with photos).
Owner responses: the business replied to 88% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Oxi Fresh Carpet CleaningUpholstery Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oxi Fresh Carpet Cleaning: 97/100 on this factor. Category median: 96.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 96/100 on this factor. Category median: 96.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oxi Fresh Carpet Cleaning: 77/100 on this factor. Category median: 99.B
77
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 45/100 on this factor. Category median: 80.C
45
Bar = this company · dark tick = category median.
Star ratings
169 Google reviews we collected
4.9of 5
5 stars16598%
4 stars21%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 152 written reviews
99%praise
Praise26499%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price754%
Reasonable646%
Overpriced00%
Not sure00%
$200-25% vs typical upholstery cleaning
Middle half of what 10 customers paid ($139–$260) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results7528%
Staff & attitude6926%
Speed & response5119%
Would recommend3915%
Communication239%
Price & value73%
Honesty & trust21%
What customers talk about
We read 152 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jake was professional, friendly, showed up on time, and did a great job!”
“Nice young man was very pleasant and conscientious.”
“Right on time and even found time to do my area rug which was not on the agenda.”
“I will use this service again and will not hesitate to recommend it to others.”
“Jake, the owner, was prompt, thorough, courteous and he explained everything clearly.”
“They offer great value, and the house smells amazing with no mess left behind.”
“I trust him and would have him back any time I need service in the future.”
People customers mention
Mike7 reviews
Jake5 reviews
Nick5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Oxi Fresh Carpet Cleaning for 7 kinds of job. Pick one to see what they paid and said.
Gail4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Had stairs and runner cleaned. Nice young man was very pleasant and conscientious. He did a great, thorough cleaning. I was very pleased with the results!!
Paid $100–150Reasonable price
KLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Jake cleaned my carpets today. Very nice and on time. Will definitely use them again
Paid $100–150Reasonable price
Ann17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Right on time and even found time to do my area rug which was not on the agenda. My rug and furniture look great.
Paid $200–250Great price
Michael1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They did a great job on cleaning carpets that had 5 years of pet and family wear.
Paid $300–350Great price
Rosalie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Jake just left. He was polite and very helpful in addition to doing a great job.
The carpets look beautiful. I've used your service before and will use you again. Thanks, Rosalie Corekin
Professional and courteous. We’re very happy with the results!
Price assessment: Reasonable price
Price: $150–200
Response from the owner · 3 weeks ago
Hello Gail,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of Sturgeon Bay
Gail Rentmeester4 reviewsiTotal number of Google reviews Gail has written across all businesses on Google Maps, not just this one.
Had stairs and runner cleaned. Nice young man was very pleasant and conscientious. He did a great, thorough cleaning. I was very pleased with the results!!
Price assessment: Reasonable price
Price: $100–150
Response from the owner · 2 weeks ago
Hello Gail,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of Sturgeon Bay
K GrantLocal Guide · 18 reviewsiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Jake cleaned my carpets today. Very nice and on time. Will definitely use them again
Price assessment: Reasonable price
Price: $100–150
Response from the owner · 2 weeks ago
Hello,
Thank you so much for the 5 star review! We're so happy knowing you love the outcome of the cleaning. Please feel free to give us a call if you ever need any future services!
Thank You,
Oxi Fresh of Sturgeon Bay
K.L. Nystrom10 reviewsiTotal number of Google reviews K.L. has written across all businesses on Google Maps, not just this one.
Jake was professional, friendly, showed up on time, and did a great job!
Price assessment: Reasonable price
Price: $150–200
Response from the owner · 4 weeks ago
Hello,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of Sturgeon Bay
Ann Capaul17 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Right on time and even found time to do my area rug which was not on the agenda. My rug and furniture look great.
Price assessment: Great price
Price: $200–250
Response from the owner · a month ago
Hello Ann,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of Sturgeon Bay
Mary Lou Allen1 reviewiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Best carpet cleaning ever! Jake did wonderful job.
Price assessment: Great price
Price: $250–300
Response from the owner · a month ago
It was a pleasure to service your home Mary! We’re so thrilled knowing you love the outcome of your carpet cleaning. We look forward to seeing you for any future services!
Thank You,
Oxi Fresh of Sturgeon Bay
KATHRYN WEAVERLocal Guide · 22 reviewsiTotal number of Google reviews KATHRYN has written across all businesses on Google Maps, not just this one.
Great service and carpet looks and smells wonderful.
Response from the owner · a month ago
Hello Kathryn,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of Sturgeon Bay
Sarah Paschke Cromell9 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Great Company...always prompt and the carpets look amazing!
Price assessment: Great price
Price: $200–250
Response from the owner · a month ago
Hello Sarah,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of Sturgeon Bay
Michael Vick1 reviewiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
They did a great job on cleaning carpets that had 5 years of pet and family wear.
Price assessment: Great price
Price: $300–350
Response from the owner · 2 months ago
Hello Michael,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of Sturgeon Bay
Rosalie P Corekin1 reviewiTotal number of Google reviews Rosalie has written across all businesses on Google Maps, not just this one.
Jake just left. He was polite and very helpful in addition to doing a great job.
The carpets look beautiful. I've used your service before and will use you again. Thanks, Rosalie Corekin
Price assessment: Great price
Price: $250–300
Response from the owner · 2 months ago
Hello Rosalie,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of Sturgeon Bay
