Carpet cleaning service · New Orleans, LA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%57+4Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#31 of 40 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 23%
4.9★★★★★273 Google reviews · 24 photos
96%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
$189typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight the punctuality, professionalism, and friendly demeanor of technicians, noting that carpets and rugs often appear and smell fresh after service. Many describe the pricing as reasonable and the scheduling process as easy to navigate. However, several low-star reviews criticize the cleaning method, stating that the spray and scrub technique lacks the deep extraction of traditional steam cleaning, leaving stains or dirt behind. One review also alleged theft of personal property by a technician.
Google rating: 4.9 out of 5 from 273 reviews (96% five-star).
Reviews on this page: 273 Google reviews (182 with written comments, 7 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 23, 2026.
Service: Rug Cleaner serving New Orleans, Louisiana.
Data from Google, last updated October 26, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Oxi Fresh Carpet CleaningRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oxi Fresh Carpet Cleaning: 91/100 on this factor. Category median: 96.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 88/100 on this factor. Category median: 96.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 57/100 on this factor. Category median: 74.C
57
Bar = this company · dark tick = category median.
Star ratings
273 Google reviews we collected
4.9of 5
5 stars26196%
4 stars52%
3 stars00%
2 stars31%
1 star41%
Praise vs complaints
Phrases our text analysis found in 182 written reviews
99%praise
Praise30399%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1042%
Reasonable1458%
Overpriced00%
Not sure00%
$189-16% vs typical rug cleaning
Middle half of what 21 customers paid ($103–$385) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9732%
Quality & results8327%
Speed & response5919%
Price & value268%
Would recommend258%
Communication103%
Honesty & trust62%
What customers talk about
We read 182 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They’re always friendly, reasonably priced for 2 each multi size, L, M & S area rugs.”
“Outstanding experience and I am super happy with the results!”
“Always prompt and courteous especially while serving the job.”
“They were professional, on-time, worked quickly, and the price was very reasonable.”
“I highly recommend your services for both carpet and furniture cleaning.”
“He was extremely knowledgeable and explained the process as he went.”
“It had been a while so I had a few questions up front and he was responsive and kind.”
People customers mention
Steve13 reviews
Steven6 reviews
David3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Oxi Fresh Carpet Cleaning for 6 kinds of job. Pick one to see what they paid and said.
Marilyn6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I have been a satisfied OxiFresh customer for several years and will continue to call on them. They’re always friendly, reasonably priced for 2 each multi size, L, M & S area rugs. Always prompt and courteous especially while serving the job. Vivian was excellent on this recent service.
Thank you OxiFresh!
Paid $150–200Reasonable price
Lakeshia8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Awesome quick service! My couch looks brand new. I don’t want to sit on it. 😂. The attendant was very nice and went above and beyond to clean my couch.
Paid $50–100Reasonable price
Kerri6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Outstanding experience and I am super happy with the results! This poor guy showed up when we were in the midst of a medical emergency with our dog. He was so kind and worked around us telling us he would lick up for us if we needed to leave which we did. We came home to beautifully cleaned carpets. Unfoyour dog didn’t make it but she was 17.
Paid $250–300Great price
Danny5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great Service, Easy to Schedule and on Time. Carpet looked Amazing once done. Thanks Oxi!
Paid $150–200Great price
sandieLocal Guide · 34 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Vivian did an excellent job cleaning our furniture and carpet. We are well pleased with Oxi Fresh services.
Paid $350–400Reasonable price
JohnLocal Guide · 53 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The lady who came here was very professional and very nice. She did a great job cleaning our carpets in the rug. They look amazing.
I have been a satisfied OxiFresh customer for several years and will continue to call on them. They’re always friendly, reasonably priced for 2 each multi size, L, M & S area rugs. Always prompt and courteous especially while serving the job. Vivian was excellent on this recent service.
Thank you OxiFresh!
Price assessment: Reasonable price
Price: $150–200
Dierdra Lopinto5 reviewsiTotal number of Google reviews Dierdra has written across all businesses on Google Maps, not just this one.
Hello Mary,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of New Orleans
Isaiah Harris3 reviewsiTotal number of Google reviews Isaiah has written across all businesses on Google Maps, not just this one.
Hello Isaiah,
Thank you so much for the 5 star review! We're so happy knowing you love the outcome of the cleaning. Please feel free to give us a call if you ever need any future services!
Thank You,
Oxi Fresh of New Orleans
Mark Guercio14 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Vivian did a great job on my sofa. Very clean and smelling great.
Price assessment: Great price
Price: $100–150
Response from the owner · a month ago
Hello Mark,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of New Orleans
Lakeshia Alexander8 reviewsiTotal number of Google reviews Lakeshia has written across all businesses on Google Maps, not just this one.
Awesome quick service! My couch looks brand new. I don’t want to sit on it. 😂. The attendant was very nice and went above and beyond to clean my couch.
Price assessment: Reasonable price
Price: $50–100
Response from the owner · a month ago
It was a pleasure to service your home Lakeshia! We’re so thrilled knowing you love the outcome of your carpet cleaning. We look forward to seeing you for any future services!
Thank You,
Oxi Fresh of New Orleans
Ann Mullane5 reviewsiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Arrived early which was good, very polite and efficient. Rugs look good and dried very quickly. Would definitely recommend!
Response from the owner · a month ago
Hello Ann,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of New Orleans
Kerri Galagan6 reviewsiTotal number of Google reviews Kerri has written across all businesses on Google Maps, not just this one.
Outstanding experience and I am super happy with the results! This poor guy showed up when we were in the midst of a medical emergency with our dog. He was so kind and worked around us telling us he would lick up for us if we needed to leave which we did. We came home to beautifully cleaned carpets. Unfoyour dog didn’t make it but she was 17.
Price assessment: Great price
Price: $250–300
Response from the owner · 4 months ago
Thanks so much for taking the time to leave a 5-star review Kerri! We’re so happy you chose Oxi Fresh for your carpet cleaning needs. Please feel free to reach out if you ever have any questions.
Thank You,
Oxi Fresh of New Orleans
Danny Renard5 reviewsiTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
Great Service, Easy to Schedule and on Time. Carpet looked Amazing once done. Thanks Oxi!
Price assessment: Great price
Price: $150–200
Response from the owner · a month ago
Hello Danny,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of New Orleans
Luisa Brens5 reviewsiTotal number of Google reviews Luisa has written across all businesses on Google Maps, not just this one.
Hello Luisa,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of New Orleans
