Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts

Experts Reviews · Company report
Oxi Fresh Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%78+5.5Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Oxi Fresh Carpet Cleaning

Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #92Position by Experts Score among all companies we track in this category. of 175 carpet cleaning · 4.9★ from 153 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oxi Fresh Carpet Cleaning is better than 95% of carpet cleaning.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oxi Fresh Carpet Cleaning is better than 98% of carpet cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oxi Fresh Carpet Cleaning is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oxi Fresh Carpet Cleaning is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning is better than 78% of carpet cleaning.B
78

Reviews for your job

Customers hired Oxi Fresh Carpet Cleaning for 4 kinds of job.

Oxi Fresh Carpet Cleaning for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.35
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#45 / 122

All 35 Google reviews tagged “General carpet cleaning” · showing 20

Cecilia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Mariano was so friendly and did a great job going over the process. He also made sure that I inspected each room before asking for payment. I will be calling him back in the future & recommend him! Thanks Mariano! Revised this original post to share my kitchen floors he took care of! (10/28/2024)

Customer photo from Cecilia's reviewCustomer photo from Cecilia's review
General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Jiliane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Carpet looks and smells amazing! Very professional as well. I will definitely use oxi fresh again!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
RickLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job and on time. Will recommend.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
jerica10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Service was great and efficient!! My home smells pet free and he even told us how to best maintain the carpet. I will definitely be scheduling again in the recommended time!

General carpet cleaning
rogerfromvegasLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Provided a great service on time and in professional manner

General carpet cleaning+ Responsiveness+ Punctuality+ Professionalism
Julie15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend OxiFresh Carpet Cleaning! The team was on time, professional, thorough and kind!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Heather14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a great experience! The staff was friendly and professional. We had carpets cleaned at my daughters rental house at Baylor. They did a great job!!! We will use them again!

General carpet cleaning+ Responsiveness+ Quality+ Professionalism
Debbie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mario our technician was great. He left our carpet smelling fresh and looking wonderful. Mario, thank you again for your hard work

Customer photo from Debbie's reviewCustomer photo from Debbie's reviewCustomer photo from Debbie's review
General carpet cleaning+ Responsiveness+ Punctuality+ Quality
BradLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Oxi Fresh representative, Mario is the upmost professional team member I had the pleasure to work with. The friendly service and great work combines into a high quality workmanship where satisfaction is pretty much guaranteed. The products that is used by oxi fresh leave your carpets or whatever is being cleaned…

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Natalie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service. Did an awesome job with our carpet cleaning. Very detailed

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Lynn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I received excellent customer services. He was on time, friendly, and reasonable price.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Linda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

They got in the house and made magic happen with our 26-year-old carpet. Mariano and his wife were fast and the carpet looks amazing. Definitely recommend them due to their professionalism and care they took to get the job done right. That is rare these days.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Thomas11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Was very professional and treated my home as if it was his own. Great business and i WILL be using them again!

Customer photo from Thomas's review
General carpet cleaningUpholstery cleaning+ Responsiveness+ Quality+ Professionalism
Matthew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Extremely professional, and did an excellent job out carpets came out looking brand new again. They were extremely quick and informative about their products and how often they feel someone should clean their carpets

General carpet cleaning+ Professionalism
Megan14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mariano came and cleaned our carpets at the house! He did a phenomenal job, the carpets smelled wonderful and looked great. He was super professional and just very nice! Would 100% recommend them to everyone!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Mia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Super impressed with this company and how they do business! They were on time and super good at communicating. They cleaned my carpets very quick but efficiently! Very pleased with the results. Will definitely be using them again!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Samantha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My dog decided since we moved into our new home once we got our furniture in that he needed to mark his new territory there were multiple yellow stains on the carpet and on our sectional sofa and the whole room smelled like dog urine that when I tried to clean only got worse and my son also had some accidents on our…

General carpet cleaningUpholstery cleaningMattress cleaning+ Responsiveness+ Punctuality+ Quality
Roger6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very outstanding service

General carpet cleaning+ Punctuality+ Quality+ Professionalism
LEONMW310 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very cool guy fast and good at what he does! Carpets look brand new!!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
KARENLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I live in an apartment with carpet and this past Christmas I got my daughter a puppy. Unfortunately he came with some unwanted accidents and odors on my carpet. I like the reviews and the how fast (the next day) they were able to come out. Mariano explained what he suggested due to having a puppy and I’m glad I…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism

Show more general carpet cleaning reviews (15 more) →

Price

$224-14% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 62%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning35$170–$334
Pet stain & odor removal19$139–$354
Upholstery cleaning15$183–$347
Area rug cleaning6$170–$447

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