Analyzing 8,143,7508.1M ReviewsFor 23,03223K Experts

Experts Reviews · Company report
Oxi Fresh Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%78+5.5Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Oxi Fresh Carpet Cleaning

Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #92Position by Experts Score among all companies we track in this category. of 175 carpet cleaning · 4.9★ from 153 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oxi Fresh Carpet Cleaning is better than 95% of carpet cleaning.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oxi Fresh Carpet Cleaning is better than 98% of carpet cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oxi Fresh Carpet Cleaning is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oxi Fresh Carpet Cleaning is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning is better than 78% of carpet cleaning.B
78

Reviews for your job

Customers hired Oxi Fresh Carpet Cleaning for 4 kinds of job.

Oxi Fresh Carpet Cleaning for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$183–$347
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#47 / 108

All 15 Google reviews tagged “Upholstery cleaning”

DJLocal Guide · 110 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mariano was professional and job was completed to our expectations. Thank you and look forward to future business!

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Lauren3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I booked with OxiFresh and was able to get an appointment easily that fit my schedule. Mariano arrived on time, early even. He was professional, a good communicator, quick, and did a wonderful job. He cleaned two large area rugs, one runner, and a sectional. Everything looked brand new, smelled great, and felt clean…

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
SteveLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mariano removed impossible to remove pen marks from a very light off white microfiber couch. Our 4 year old used couch as an art canvas. Mariano was professional, on time and did a great job. I highly recommend him for cleaning tough stains.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
BradLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Oxi Fresh representative, Mario is the upmost professional team member I had the pleasure to work with. The friendly service and great work combines into a high quality workmanship where satisfaction is pretty much guaranteed. The products that is used by oxi fresh leave your carpets or whatever is being cleaned…

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
DLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My area rug and furniture look amazing! Highly recommend!

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Quality+ Professionalism
Thomas11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Was very professional and treated my home as if it was his own. Great business and i WILL be using them again!

Customer photo from Thomas's review
General carpet cleaningUpholstery cleaning+ Responsiveness+ Quality+ Professionalism
Samantha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My dog decided since we moved into our new home once we got our furniture in that he needed to mark his new territory there were multiple yellow stains on the carpet and on our sectional sofa and the whole room smelled like dog urine that when I tried to clean only got worse and my son also had some accidents on our…

General carpet cleaningUpholstery cleaningMattress cleaning+ Responsiveness+ Punctuality+ Quality
Laura1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I asked him to come out and clean my furniture that my four dogs had dirtied up pretty good. I wasn't a hundred percent sure they were salvageable, but he really did an amazing job on them. He didn't charge me a fortune and everything dried pretty quickly. Thank you for doing a great job!!

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Gina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great job and great communication.

Upholstery cleaning+ Quality+ Professionalism
Ruben2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Quick and efficient and Mariano did a great job. Will use again for all my carpet and upholstery needs.

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Analyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have a male cat who started marking EVERYWHERE (I know, ewww, he’s fixed now), well this service completely cleaned everything out from my carpets, area rug in the living-room, and living-room set! My home is clean again!! The company was on time, and didn’t take long at all for the areas to completely dry…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Cierra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mariano’s customer service and attention to detail was fantastic. Before getting started, He was able to walk us through the step-by-step process and explained what the outcome of the service would be. He then shampooed and removed all pet stains and odors from our upholstery sectional couch. In the end..we’re…

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Rachel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We Recently moved and couldn’t find a reasonable carpet cleaning company that could fit within our tight schedule and still meet our budget. We came across this business and I couldn’t be more pleased with the outstanding job they did! Mariano was beyond knowledgeable and made sure to go through all the ins and outs…

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Harold4 years ago★★★★★

Rating only, no written review.

Upholstery cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Diane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Price

$224-14% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 62%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning35$170–$334
Pet stain & odor removal19$139–$354
Upholstery cleaning15$183–$347
Area rug cleaning6$170–$447

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