Carpet cleaning service · Wentzville, MO · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 40 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 82%
5.0★★★★★46 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$225typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Oxi Fresh Carpet Cleaning five stars based on forty-six reviews, noting that the owner responds to all feedback. Customers frequently praise the technicians for their punctuality, thoroughness, and clear communication, including advance confirmation calls and detailed explanations of the process. Many highlight the removal of pet stains and odors, as well as the fresh appearance of carpets and furniture. One lower-rated review mentions a scheduling delay where the technician arrived late despite prior notification, though the cleaning itself was described as quick and effective.
Google rating: 5.0 out of 5 from 46 reviews (98% five-star).
Reviews on this page: 46 Google reviews (34 with written comments).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Oxi Fresh Carpet CleaningRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oxi Fresh Carpet Cleaning: 98/100 on this factor. Category median: 96.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 97/100 on this factor. Category median: 96.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oxi Fresh Carpet Cleaning: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.
Star ratings
46 Google reviews we collected
5.0of 5
5 stars4598%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 34 written reviews
99%praise
Praise6999%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price250%
Reasonable250%
Overpriced00%
Not sure00%
$225-1% vs typical rug cleaning
Middle half of what 4 customers paid ($151–$356) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude2434%
Quality & results2130%
Would recommend1623%
Speed & response710%
Communication23%
What customers talk about
We read 34 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had a great service professional and she did a good job.”
“Their attention to detail was superior to any other carpet company I have had.”
“Definitely will use this company again and hopefully get gabby back 🩷”
“She was amazing she did a fantastic job very polite very timely I would 100% use her anytime!”
“We are very happy with the service and communication provided from Oxi fresh Greg was great and walked us through everything step by step and what to…”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Oxi Fresh Carpet Cleaning for 4 kinds of job. Pick one to see what they paid and said.
BBonny10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Been in my house 25 years. Their attention to detail was superior to any other carpet company I have had. I highly recommend!
Paid $150–200Great price
DdanielLocal Guide · 47 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
She was amazing she did a fantastic job very polite very timely I would 100% use her anytime!
I had a great service professional and she did a good job.
Price assessment: Reasonable price
Price: $250–300
Response from the owner · 5 days ago
Kendra, it’s wonderful to hear you had a great experience with our service professional. We’re glad she did a good job and delivered quality care from Oxi Fresh. Thank you for sharing your feedback and choosing Oxi Fresh!
B
Bonny Giovanni10 reviewsiTotal number of Google reviews Bonny has written across all businesses on Google Maps, not just this one.
Been in my house 25 years. Their attention to detail was superior to any other carpet company I have had. I highly recommend!
Price assessment: Great price
Price: $150–200
Response from the owner · 2 weeks ago
Bonny, your kind words mean so much to Oxi Fresh. We’re glad our attention to detail stood out and earned your recommendation. Thank you for trusting us with your home for such an important clean!
T
Terri Green4 reviewsiTotal number of Google reviews Terri has written across all businesses on Google Maps, not just this one.
Terri, we’re glad to hear you were pleased with the professional service from Oxi Fresh. Your feedback means a lot to our team. We appreciate you choosing Oxi Fresh and sharing your experience.
M
Michele4 reviewsiTotal number of Google reviews Michele has written across all businesses on Google Maps, not just this one.
Request Tristan! He is knowledgeable, thorough and will get you the results you’re looking for! So happy with the results!
Response from the owner · 2 months ago
Michele, your kind words about Tristan mean a lot, and it’s wonderful to hear you’re so happy with the results. We’re glad Oxi Fresh could deliver knowledgeable, thorough service that helped achieve the outcome you were looking for. Thank you for sharing your experience and choosing Oxi Fresh!
D
daniel jLocal Guide · 47 reviewsiTotal number of Google reviews daniel has written across all businesses on Google Maps, not just this one.
She was amazing she did a fantastic job very polite very timely I would 100% use her anytime!
Price assessment: Great price
Price: $100–150
Response from the owner · 3 months ago
Daniel, your kind words mean a lot, and we’re glad you had such a positive experience. It’s wonderful to know the service was polite, timely, and fantastic from Oxi Fresh. We’d be happy to help anytime you need us again!
S
Shawna Speichinger9 reviewsiTotal number of Google reviews Shawna has written across all businesses on Google Maps, not just this one.
Gabby was amazing and was even earlier than planned which I loved ! She was so kind and took great care of my couch and all the stains . Definitely will use this company again and hopefully get gabby back 🩷
Response from the owner · 4 months ago
Shawna, hearing how Gabby exceeded your expectations and gave such thoughtful care to your couch makes our day! We truly appreciate your loyalty and can't wait to welcome you back to Oxi Fresh for another fantastic experience. Looking forward to serving you again soon!
L
Louise Power2 reviewsiTotal number of Google reviews Louise has written across all businesses on Google Maps, not just this one.
Carpet looks great and I would definitely recommend. Our tech was Steven and he was great!
Response from the owner · a year ago
Thanks so much for taking the time to leave a 5-star review Louise! We’re so happy you chose Oxi Fresh for your carpet cleaning needs. Please feel free to reach out if you ever have any questions.
Thank You,
Oxi Fresh of Wentzville
R
Ro Peete10 reviewsiTotal number of Google reviews Ro has written across all businesses on Google Maps, not just this one.
Wonderful service. Professional service Technician, Koby. Would definitely recommend 10 out of 10.
Response from the owner · a year ago
Hello Ro,
Thank you so much for the 5 star review! We're so happy knowing you love the outcome of the cleaning. Please feel free to give us a call if you ever need any future services!
Thank You,
Oxi Fresh of Wentzville
K
kate heath4 reviewsiTotal number of Google reviews kate has written across all businesses on Google Maps, not just this one.
Had a great experience from start to finish. Did what they said they would, for what they quoted ! Friendly guy.
Response from the owner · a year ago
Hello Kate,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of Wentzville
L
Lori High2 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Christian did a great job! He was efficient, friendly and got the job done quickly!
Response from the owner · 2 years ago
Hello Lori,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of Wentzville
