Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Oxi Fresh Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Oxi Fresh Carpet Cleaning

Wentzville, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 40 rug cleaning · 5.0★ from 46 Google reviews

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Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oxi Fresh Carpet Cleaning is better than 98% of rug cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oxi Fresh Carpet Cleaning is better than 97% of rug cleaning.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oxi Fresh Carpet Cleaning is better than 98% of rug cleaning.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oxi Fresh Carpet Cleaning is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning is better than —% of rug cleaning.–
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Reviews for your job

Customers hired Oxi Fresh Carpet Cleaning for 4 kinds of job.

Oxi Fresh Carpet Cleaning for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$126–$277
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 32

All 18 Google reviews tagged “General carpet cleaning”

Randy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rachel did a very professional job and I would highly recommend Oxi Fresh for their services!

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Kim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Loved the service. Carpets looked so.clean and smelled so fresh and clean when they were done. Will be using them again

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
mikeLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Once again another great service by Oxi Fresh carpet cleaning. Tabatha was great she went above and beyond to make sure I got the quality carpet cleaning service I needed her attention to detail and professionalism was fantastic. Thanks again Oxi Fresh team for another fantastic Job.

General carpet cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
marie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am so happy with the results of this carpet cleaning. The pet stains are gone. There is no smell from having a pet in the house. Everything just smells fresh. Michelle was awesome and Wasted no time doing her job. I am just really happy with the service and will recommend them to anyone I know is getting carpet…

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Erin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Thank you for the easy, seamless process of scheduling my carpet cleaning! Rachel arrived early and started the process quickly. She was professional and stepped me through the entire process. She did a thorough, great job! I would absolutely use them again.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
dheerajLocal Guide · 72 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rachel K was on-time, very professional and did a great job with cleaning the area rugs and carpets. I would use OxiFresh service and would recommend them.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Bill11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rachel K. Did a great job with my recent cleaning. She texted to confirm the time both the day prior and an hour before arrival. She was courteous, professional, and we highly recommend her for your next clean. Thanks again!

General carpet cleaning+ Responsiveness+ Punctuality
Bentley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My wife and Myself were both VERY VERY pleased with the job that was done and the woman by the name of Rachel who provided the service to us was super nice and very professional and she did a very thorough job! We highly recommend and if we eve need out carpets cleaned again we will definitely be requesting for her to do the job! Thanks Rachel!

General carpet cleaningPet stain & odor removal
Jason11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We have white carpet on our stairs. Two small kids and a 15year old dog, the stairs were showing some wear to say the least! Oh and we haven't had them cleaned in 2+ years RACHEL our oxifresh rep, came in checked out the situation, then restored the carpet on our stairs! I did not think that carpet was coming back.…

General carpet cleaning+ Quality+ Professionalism
LauraLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Had my carpets cleaned by Cameron. He was very polite and punctual. What an amazing job. My carpet looks brand new. Will definitely use their services again.

General carpet cleaning
Christie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Brandon is a great representative of the company. He reached out day before and the morning of and arrived 25 min prior to appt. He reviewed areas, offered suggestions and was respectful of my final decision. He took his time and was meticulous in ensuring he hit every spot. I am looking forward to see outcome once…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism
Travis10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We had Brandon from OxiClean out to our home to clean our upholstered sofa/loveseat and our living floor and carpets. With two young kids, and two dogs, you can imagine the stains that had resonated over time. Brandon was on time, professional, and took care of all of our needs. I highly recommend Brandon, and OxiClean.

General carpet cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Wentzville3 years ago★★★★★

Rating only, no written review.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Gregory5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaning+ Quality
Karen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
TomLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaningDeep clean+ Punctuality+ Quality+ Professionalism
Brian10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

General carpet cleaning

Price

$225-1% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning18$126–$277
Pet stain & odor removal8$126–$366
Upholstery cleaning7$169–$297
Deep clean3—

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