Carpet cleaning service · Wentzville, MO · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%76+5.4Craft & service penalty99−0.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 40 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 15%
4.8★★★★★150 Google reviews · 24 photos
93%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$123typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Oxi Fresh Carpet Cleaning 4.8 out of 5 based on 150 reviews, with the owner responding to 97% of feedback. Customers frequently praise the punctuality, professionalism, and friendly demeanor of the technicians, noting that carpets often dry quickly and appear significantly cleaner. Recurring themes include transparent pricing and effective removal of pet or child stains. However, a few low-star reviews criticize the service for failing to remove specific stains or requiring immediate re-cleaning, suggesting inconsistent results on difficult spots.
Google rating: 4.8 out of 5 from 150 reviews (93% five-star).
Reviews on this page: 150 Google reviews (97 with written comments, 6 with photos).
Owner responses: the business replied to 97% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Oxi Fresh Carpet CleaningRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oxi Fresh Carpet Cleaning: 85/100 on this factor. Category median: 96.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 80/100 on this factor. Category median: 96.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oxi Fresh Carpet Cleaning: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oxi Fresh Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning: 76/100 on this factor. Category median: 74.B
76
Bar = this company · dark tick = category median.
Star ratings
150 Google reviews we collected
4.8of 5
5 stars14093%
4 stars43%
3 stars00%
2 stars43%
1 star21%
Praise vs complaints
Phrases our text analysis found in 97 written reviews
99%praise
Praise16199%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price120%
Reasonable480%
Overpriced00%
Not sure00%
$123-46% vs typical rug cleaning
Middle half of what 4 customers paid ($101–$185) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5131%
Staff & attitude4628%
Speed & response2918%
Would recommend1912%
Communication96%
Price & value53%
Honesty & trust42%
What customers talk about
We read 97 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Aiden was very thorough and explained exactly what the process was for dryer vent cleaning.”
“He did an amazing job on my carpet and he’s very professional”
“He quickly completed the carpet cleaning as well as an added spot that was mentioned last minute!”
“Will definitely use and recommend this company again.”
“He was incredibly helpful, not just with doing a great job on the carpets but explaining things to me and helping me with another issue in the house.”
“Excellent service an results at a reasonable price.”
“They gave me two choices and gave me an honest recommendation.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Oxi Fresh Carpet Cleaning for 5 kinds of job. Pick one to see what they paid and said.
CCarol4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great service. Tech was prompt, even early. Very friendly. Loved that carpet dry in about an hour. None of those little styrofoam blocks under the furniture. I’d use them again.
Paid $50–100Great price
RRamona3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Aiden did a great and efficient job. He is personable and professional. He was aware of our special request and accommodated or request
Ahead of schedule. Great jog even with heavy stains . Polite and professional
Price assessment: Reasonable price
Price: $100–150
Response from the owner · 2 weeks ago
Bernard, we’re glad Oxi Fresh arrived ahead of schedule and delivered a great job on those heavy stains. Your kind words about the polite and professional service mean a lot to us. Thank you for sharing your experience, Bernard.
C
Carol K4 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Great service. Tech was prompt, even early. Very friendly. Loved that carpet dry in about an hour. None of those little styrofoam blocks under the furniture. I’d use them again.
Price assessment: Great price
Price: $50–100
Response from the owner · 3 weeks ago
Carol, we’re glad you had such a smooth experience with Oxi Fresh. Prompt service, friendly care, and quick-drying carpets are what we aim for every time. We appreciate your support and look forward to serving you again.
R
Ramona Schroeder3 reviewsiTotal number of Google reviews Ramona has written across all businesses on Google Maps, not just this one.
Aiden did a great and efficient job. He is personable and professional. He was aware of our special request and accommodated or request
Price assessment: Reasonable price
Price: $100–150
Response from the owner · a month ago
Ramona, we’re glad Aiden delivered efficient service and handled your special request with care. His personable, professional approach reflects the kind of experience Oxi Fresh aims to provide. Thank you for sharing your feedback with us, Ramona.
J
Judy McCormick5 reviewsiTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Aiden was very thorough and explained exactly what the process was for dryer vent cleaning. He quickly completed the carpet cleaning as well as an added spot that was mentioned last minute! Much appreciated.
Price assessment: Reasonable price
Response from the owner · 2 months ago
Hi Judy, Aiden’s thorough explanation and quick work make a big difference. We’re glad Oxi Fresh could help with the carpet cleaning and the last-minute spot too. Thanks for sharing your experience with us!
M
Michael6 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
We were blown away by how nice Sherri was! I booked this for an elderly lady and she messaged me to tell me how sweet she was! Great job and we will use you in the future!
Response from the owner · 3 months ago
What a wonderful note, Michael! We’re glad Sherri made such a kind impression and that the experience was so positive for the elderly lady. Thank you for choosing Oxi Fresh, and we look forward to serving you again in the future.
T
temika warren7 reviewsiTotal number of Google reviews temika has written across all businesses on Google Maps, not just this one.
Loved the carpet cleaner tech Tristan. He did an amazing job on my carpet and he’s very professional
Response from the owner · 4 months ago
Hello Temika,
Thank you so much for the 5 star review! We're so happy knowing you love the outcome of the cleaning. Please feel free to give us a call if you ever need any future services!
Thank You,
Oxi Fresh of O'Fallon
S
Stacy DeutschmannLocal Guide · 25 reviewsiTotal number of Google reviews Stacy has written across all businesses on Google Maps, not just this one.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General carpet cleaning
Response from the owner · 2 years ago
Hello Stacy,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of O'Fallon
S
Sharon Gietl12 reviewsiTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
On time and great customer service!
I highly recommend Oxi Fresh.
Response from the owner · 5 months ago
Thanks so much for taking the time to leave a 5-star review Sharon! We’re so happy you chose Oxi Fresh for your carpet cleaning needs. Please feel free to reach out if you ever have any questions.
Thank You,
Oxi Fresh of O'Fallon
J
Johnnie L. Glass2 reviewsiTotal number of Google reviews Johnnie has written across all businesses on Google Maps, not just this one.
Hello Johnnie,
Thank you so much for choosing Oxi Fresh for your carpet cleaning needs! We are thrilled to have provided you with a 5-star service! We look forward to hearing from you in the future!
Thank You,
Oxi Fresh of O'Fallon
J
Jada JO5 reviewsiTotal number of Google reviews Jada has written across all businesses on Google Maps, not just this one.
KOBE DID A GREAT JOB!! Got my carpets looking brand new thanks so much!!
Response from the owner · 11 months ago
Hello Jada,
Thank you for taking the time to leave a 5 star review. We are so happy knowing services provided were up to your satisfaction! Please feel free to give us a call if you ever have any questions or need any future services.
Thank You,
Oxi Fresh of O'Fallon
