Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Oxi Fresh Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%76+5.4Craft & service penalty99−0.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Oxi Fresh Carpet Cleaning

Wentzville, MO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 40 rug cleaning · 4.8★ from 150 Google reviews

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Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Oxi Fresh Carpet Cleaning is better than 85% of rug cleaning.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Oxi Fresh Carpet Cleaning is better than 80% of rug cleaning.A
80
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Oxi Fresh Carpet Cleaning is better than 99% of rug cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Oxi Fresh Carpet Cleaning is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Oxi Fresh Carpet Cleaning is better than 76% of rug cleaning.B
76

Reviews for your job

Customers hired Oxi Fresh Carpet Cleaning for 5 kinds of job.

Oxi Fresh Carpet Cleaning for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$126–$277
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#30 / 32

All 25 Google reviews tagged “General carpet cleaning” · showing 20

StacyLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

My carpets looks great! Like brand new again!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Teresa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very pleased! Rugs were filthy. They look brand new.

General carpet cleaningArea rug cleaning
Jen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent work by Evan! Great attention to detail and very informative!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Rithesh2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Matthew is awesome!! Very professional..gets the job done on time.

General carpet cleaning+ Punctuality+ Quality+ Professionalism
Kirsty5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Matthew did an excellent job on cleaning my carpets. He cleaned our carpets quickly and thoroughly. My house smells good now! He was very professional and nice.

Customer photo from Kirsty's reviewCustomer photo from Kirsty's review
General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
DonnaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Nicole was a fantastic technician she did a awsome job on my carpets they look brand new and smell great. I was satisfied with the price the products and her overall customer service her timely arrival and completed job. I would recommend this company 100%.

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Nick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Michelle was phenomenal. On time. Professional. Very informative.

General carpet cleaningDeep cleanPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Josh14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The gentleman that came in to clean my office was extremely polite. We did a walk through and I showed him my high traffic areas. He gave me real expectations on getting some of the dark spots out. However he focused on them and was able to get them fairly clean for a 6 year old carpet. I have tried other carpet…

General carpet cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Michelle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Michelle was ABSOLUTELY EXCEPTIONAL. I love how my carpet looks!! Will definitely use again as well as refer others.

General carpet cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Dolores10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Michelle was amazing she really cleaned my carpets in my new home. They look new! The previous owner had 5 pitbulls. And so their were alot of pet stains. They were also smokers too. She pretreatment shampoo with this scrubbing machine which took out wads of pet hair amazing. And then vacuumed the carpet. The…

General carpet cleaningDeep cleanPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
NicoleLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I used oxi fresh to clean my house before it goes on the market and Tabitha did an immaculate job. Would recommend them to anyone.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
JennLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Had Tabitha out to clean my first floor carpets. She was very friendly, professional - did a great job!!

General carpet cleaning+ Professionalism
Annette2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Michelle was on time and got my carpets fresh and clean!!! I would recommend Michelle, she is awesome!!!

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Kelli1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I used this service today. Quality cleaning, very professional, and Nicole was very nice. She did an awesome job and I will absolutely be using (and recommending) Oxi Fresh again.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
LivLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Nicole did an awesome job. Exceeded expectations. I don’t have any negative feedback whatsoever. Will definitely use this company again.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Shae7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Tabitha was great. Was able to get the cat vomit up from basement carpet without deep cleaning. Carpets were dry in an hour. No connecting to my outside water faucet. Very different experience than what I received from a different company a year ago. She was also very pleasant and friendly.

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Scott4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Brandon's communication was great. He was on time, professional, efficient and did a great job on out basement carpeting. Would highly recommend...

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Charles4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

General carpet cleaning+ Quality
Nicole10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Quality+ Professionalism
LyndaLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

General carpet cleaningDeep clean+ Responsiveness+ Punctuality+ Quality

Show more general carpet cleaning reviews (5 more) →

Price

$123-46% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 80%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning25$126–$277
Pet stain & odor removal10$126–$366
Deep clean5—
Area rug cleaning3$126–$404
Moving-related cleaning2—

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