Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts

Experts Reviews · Company report
Ozone Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Ozone Service

San Jose, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 5.0★ from 143 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ozone Service is better than 99% of heat pump installation services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ozone Service is better than 99% of heat pump installation services.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ozone Service is better than —% of heat pump installation services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ozone Service is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ozone Service is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ozone Service is better than —% of heat pump installation services.–
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Reviews for your job

Customers hired Ozone Service for 8 kinds of job.

Ozone Service for heating system installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.4k–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 39
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Heating system installation”

Ed1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Konstantine and Paul (and one other) were excellent. Price as the best among 5 quotes. Professional. Replaced our 3.5 ton carrier gas+AC with a daikin 3.5 ton heat pump in 2 days (all to code with permits, inspectors pending).

Paid $2,000+Great priceHeating system installationInstall AC
Marianne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Professional and extremely knowledgeable

Not sureHeating system installationService not listed
Bruce14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

After years of reading about the virtues of heat pumps and heat pump water heaters, I could never get past the thought that I’d be trading an enormous gas bill for an equally ginormous electric bill, on top of the cost of installing the new $y$tem. Then I read an article about a Bay Area company called Harvest,…

Paid $1,000+Great priceHeating system installationInstall ACHeating system maintenance
RahulLocal Guide · 107 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Can I give 10 stars?! Ozone has been the best service I've received in the US for any category - such a stellar team! I wanted to get my gas furnace replaced by a heat pump. Apparently there are more than 500 vendors in the Bay Area, and it is very difficult to compare. I got an home assessment done by 6 vendors,…

Paid $2,000+Great priceHeating system installationInstall AC
Sarah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Ozone service did an excellent job removing our old furnace + ducts + asbestos and replacing it all with a new heat pump system. From the start, they were very communicative and quick to answer any questions we had. They work with PCE, so 0% interest financing options were readily available.The installation team…

Paid $1,000+Reasonable priceHeating system installationHVAC duct & vent installation
Chokri2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I had a great experience with Ozone Service from start to finish. They’re extremely responsive by text and email, very organized, and clearly on top of their work. They did exactly what they said they would do, when they said they would do it. What I really appreciated is how informative the whole process was. They…

Paid $1,000+Great priceHeating system installation
yeongpu1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

“Huge thanks to Ozone Service for upgrading our home’s comfort”. from the new heat pump and A/C to the attic insulation, everting was seamless. Having city inspector praise their work give us ultimate peace of mind. Fast, efficient, and clearly experts in their field. Highly recommended!!!

Paid $1,000+Reasonable priceHeating system installationInstall AC
Yangyang5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

It was a very pleasant experience to work with ozone service. The communication was very smooth. I can get answers of all of my questions. I can get responses in late evening. The answers are very clear and comprehensive. The price is also good. The engineers are very professional.

Great priceHeating system installationHVAC duct & vent installationInstall AC
Sukumar6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I replaced my entire old HVAC with Heat Pump system with Ozone Service. Right from Estimation to Install and Final walk through these guys were so Professional. Showed up on time, and finished the removal of old system and install in 2 days as scheduled. Work was very professional, clean and thorough. The…

Reasonable priceHeating system installationInstall AC
Atul3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Did a great job with the HVAC installation. Really thorough and professional!

Reasonable priceHeating system installation
AdamLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Hard working professionals, got a big job done on schedule with no surprises, and even offered to come back for adjustments later as needed.

Paid $1,000+Reasonable priceHeating system installationHVAC duct & vent installationInstall AC
BrendanLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Will be installing a Harvest Thermal set up, seems to have been great thus far.

Heating system installation

Price

$1.2k+171% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 51%Overpriced 0%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair42$209–$1.2k
Install AC16$1.6k–$3.7k
HVAC system maintenance13$114–$453
Heating system installation12$1.4k–$2.4k
HVAC duct & vent installation7$1.6k–$3.2k
Heating system repair7$188–$867
A/C system repair4$227–$611
Heating system maintenance4$78–$293

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