Auto repair shop · Lompoc, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%37+20.2Reliability 24%0+0Value 14%53+7.5Replies to reviews 7%11+0.8Craft & service penalty99−0.1Momentum penalty15−8.5Experts Score= 20Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.20SCORE
DGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#41 of 41 electronics repair shopsiPosition by Experts Score among all companies we track in this category. · better than 0%
4.5★★★★★79 Google reviews · 13 photos
84%five-star reviews
3.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
25%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the shop 4.5 out of 5 based on 79 reviews, with the owner responding to only 6% of feedback. Positive comments frequently highlight honest pricing, detailed communication, and efficient service for tasks like oil changes, smog certifications, and transmission work. However, several low-star reviews criticize the shop for overcharging, performing unnecessary repairs, and failing to fix leaks or diagnose issues properly, leading to recurring mechanical problems and significant additional costs for customers.
Google rating: 4.5 out of 5 from 79 reviews (84% five-star).
Reviews on this page: 79 Google reviews (55 with written comments, 3 with photos).
Owner responses: the business replied to 6% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyElectronics Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.P & L Transmissions And Auto Repair: 37/100 on this factor. Category median: 79.D
37
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.P & L Transmissions And Auto Repair: 0/100 on this factor. Category median: 72.F
0
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.P & L Transmissions And Auto Repair: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.P & L Transmissions And Auto Repair: 53/100 on this factor. Category median: 95.C
53
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.P & L Transmissions And Auto Repair: 15/100 on this factor. Category median: 100.F
15
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.P & L Transmissions And Auto Repair: 11/100 on this factor. Category median: 60.F
11
Bar = this company · dark tick = category median.
Star ratings
79 Google reviews we collected
4.5of 5
5 stars6684%
4 stars34%
3 stars00%
2 stars11%
1 star911%
Praise vs complaints
Phrases our text analysis found in 55 written reviews
90%praise
Praise7590%
Complaints810%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
75%fair
Great price125%
Reasonable250%
Overpriced125%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1923%
Quality & results1417%
Honesty & trust1316%
Price & value1113%
Speed & response1012%
Communication911%
Would recommend78%
What customers talk about
We read 55 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Always friendly staff, they provide in detail the scope of work needed and show on monitor pictures of any related issues.”
“Graet place great service great people highly recommend 👍”
“My car is still leaking and now smelling like burn and I took it back and it’s the same part they supposedly fixed and now they wanna charge me $500 for it.”
“They are honest and don't try to sell you on any services that might not end up fixing the situation.”
“I have all the recordings he lied said it was my battery was leaking.”
“After completing my inspection there were a couple of other issues with my vehicle that P & L advised me of with very reasonable pricing.”
“They overcharge and also cleared the warning messages on my car instead of diagnosing my car.”
“These guys are great friendly and service in a timely manner”
“They have taken care of my vehicles with great communication and care.”
“Highly recommend this place to anyone looking for great service!”
“I DO NOT recommend this backyard so called mechanic to anyone!”
People customers mention
Cesar3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired P & L Transmissions And Auto Repair for 6 kinds of job. Pick one to see what they paid and said.
Josiah1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
The P&L team is top notch. They have taken care of my vehicles with great communication and care. They are honest and upfront. They are a wonderful team. Alfonso will even send a text to check in with you, after service. They do great work, period!
Rosalie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★
Would never go to this place again. They changed parts that did not need to be replaced. They overcharge and also cleared the warning messages on my car instead of diagnosing my car. Poor customer service and after money spent my car ended up with a blown head gasket.
J12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Great customer service! Always friendly staff, they provide in detail the scope of work needed and show on monitor pictures of any related issues. Place with integrity and service !
TiresOil change
Grace4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Great Service… I always take my vehicle to them. They always explain what needs to be repaired and what they did to my vehicle.
Reasonable priceBrakes
Jeff6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
These guys know what they're doing, and have great customers service . I kinda feel like the they treat Our cars as if they were working on their own and not a lot of shops give you that vibe. 10/10 recommended . And that comes from a guy who usually changes his own parts.
Raine3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
They had me in and out in no time. The prices were reasonable too. Customer service was very understanding and helpful. This is one dedicated and honest group. They explained everything and checked out all my concerns. I will definitley be seeing them again!
The P&L team is top notch. They have taken care of my vehicles with great communication and care. They are honest and upfront. They are a wonderful team. Alfonso will even send a text to check in with you, after service. They do great work, period!
Price assessment: Reasonable price
Services: Transmission, Auto engine diagnostic, Engine repair
Pedro Garcia3 reviewsiTotal number of Google reviews Pedro has written across all businesses on Google Maps, not just this one.
How long ago I’ve gotten my transmission flushed on my 2014 Jeep grand Cherokee Summit 3.6. When I came home to do my oil change, I noticed something missing I talked to my dad about it and we’re looking at it. He saw that my thought at the time my skid plate was missing. And I talked to a friend that is a mechanic talk with him about it sent him pictures and informed me that. “ You are missing both the front engine shield AND the main center transmission splash pan. The entire underbelly of your transmission case, transfer case, and exhaust mid-pipes is completely exposed”. When I had asked about it, they had said they weren’t sure what had happened. They didn’t see it in the shop floor or anywhere in the shop that day I got my transmission flush. There was two other Jeep grand Cherokees and asked them could be possible that they had gotten that mixed up and slap that on another vehicle he said he doesn’t think so so I had asked him shouldn’t you ask the guy who did my transmission flush what had happened? You said oh he no longer works. He went back home to Mexico And had no way of getting hold of him. So I’m dealing with that right now with the shop and will update as follows.
Rosalie Ochoa1 reviewiTotal number of Google reviews Rosalie has written across all businesses on Google Maps, not just this one.
Would never go to this place again. They changed parts that did not need to be replaced. They overcharge and also cleared the warning messages on my car instead of diagnosing my car. Poor customer service and after money spent my car ended up with a blown head gasket.
J S12 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Great customer service! Always friendly staff, they provide in detail the scope of work needed and show on monitor pictures of any related issues. Place with integrity and service !
Services: Tires, Oil change
Grace Sanchez4 reviewsiTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
From the start to finish, I was very satisfied with the service and professionalism conducted here.
I came without an appointment to get work done on my AC unit. They took me in quick and easy. After completing my inspection there were a couple of other issues with my vehicle that P & L advised me of with very reasonable pricing. It was the first time that instead of telling me what was wrong they actually provided proof/photos and showed me the issues and priority level in the order I should take care of them. While I waited, they happily offered to give me a ride home!
To close out the job, they also test drove my vehicle for me to ensure the job they did was complete. They earned a loyal customer out of myself.
You can tell that they take pride in their work and want to make sure they are providing adequate service, and not out to take your money. Very friendly atmosphere with the other members and customers that came in. You can tell they earned the loyalty of those that choose them over other shops evidently so.
I took my car in like two months ago because I had a leak in my transmission pan they supposed to be fixed. It costing me $800 more than a half later. My car is still leaking and now smelling like burn and I took it back and it’s the same part they supposedly fixed and now they wanna charge me $500 for it. When I asked proof of the part they bought they had no proof I asked to speak to a corporate manager a supervisor I asked for explanations of everything they never have an answer. I have all the recordings he lied said it was my battery was leaking. That’s why the part that they fixed messed up again. My battery is brand new so then you tell me if you have the receipt to your battery saying it’s brand new then will replace it for free. what is my battery have to do with what the hell you guys fixed and right now I’m still trying to get a hold of somebody that’s in charge of that place and they cannot give me a phone number to anybody in charge no information so if I don’t have a receipt for my battery was before they fix my car then they’re not gonna fix it but if they fix it, then they’re gonna still charge me $500 for the exact same thing on both papers and then he lied and I have them on recording stating that he put my battery was looking cause there’s no other explanation I don’t I don’t get it so if anybody knows the manager or the owners for this place, can you please post it because I need to speak to somebody
Price assessment: Overpriced
Services: Transmission
Jeff Andrews6 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
These guys know what they're doing, and have great customers service . I kinda feel like the they treat Our cars as if they were working on their own and not a lot of shops give you that vibe. 10/10 recommended . And that comes from a guy who usually changes his own parts.
Raine3 reviewsiTotal number of Google reviews Raine has written across all businesses on Google Maps, not just this one.
They had me in and out in no time. The prices were reasonable too. Customer service was very understanding and helpful. This is one dedicated and honest group. They explained everything and checked out all my concerns. I will definitley be seeing them again!
