Analyzing 9,271,9919.3M ReviewsFor 26,39126.4K Experts

Experts Reviews · Company report
P&M Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%6+0.4Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

P&M Automotive

Salem, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #376Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.9★ from 4,724 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.P&M Automotive is better than 92% of auto repair shops.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.P&M Automotive is better than 86% of auto repair shops.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.P&M Automotive is better than 97% of auto repair shops.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.P&M Automotive is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.P&M Automotive is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.P&M Automotive is better than 6% of auto repair shops.F
6

Reviews for your job

Customers hired P&M Automotive for 8 kinds of job.

P&M Automotive for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#177 / 470
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Auto engine diagnostic”

Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Travis at p&m towing was fast and amazing he took good care of us when we got T Boned and took are care of are car and dropped us off at home thanks

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceAuto engine diagnostic
GM2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

One of our long time vehicles is finally retired for good. Thank you to Matt for the diagnostics results and advice. Thank you to Marcus for the fast and friendly tow! I appreciate you parking her where I asked and your easygoing manner. It’s nice to do business with a friendly person. I highly recommend this shop and the towing based on my experience.

Reasonable priceAuto engine diagnosticCar towing
Need5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Marcus came out to help us after an accident professional and got our car out of traffic.

TransmissionElectricalAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Joanna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fast, reasonably priced, honest, and up front service. Definitely would recommend.

Auto engine diagnosticElectrical repairFuel delivery
ColletteLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Javier JUST finished getting me on my way to work. Replaced my battery; had it replaced by AAA in dec'22, and have had it jumped at least twice before. Didn't have the paperwork immediately on hand. Javier started replacing it WHILE I went inside to find my files. He got here maybe 10 minutes after I hung up from…

Auto battery maintenanceAuto battery replacementBattery
Evette1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Travis was very polite and respectful, checked the car and took photos. Open the door for me and made sure that My car and I were delivered to my place safely. His conversation was pleasant and positive. He delivered the car and parked it just as I asked him to. Travis is an assess to your Bussiness..

Auto engine diagnosticLong distance haulingSpecial vehicle towing
Lloyd5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

After bad experiences with another repair shop and with the dealer shop, a friend recommended P&M. They completed the repairs on my 2007 Nissan Frontier cooling system and transmission at a much lower cost than the dealer quoted me. I like the general ambience of the shop and the professionalism of the staff.…

Auto engine diagnosticTransmission repair
DeborahLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I would like to thank Spencer for the quick and professional service I recieved when he came to tow my jeep. A very pleasant and considerate young man. I would always recommend P&M automotive to anyone. Great service and great staff. Debbie.

Car towingAuto engine diagnosticEngine repair+ Punctuality+ Quality+ Professionalism
NathanLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The most important thing to me is that i trust my mechanics and i trust these ones. I never feel like i am being upsold or pressured into a service. If they recomend something i almost always go for it, because that trust is there

Auto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Keri3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys rock! I’ve never had car troubles before so going into this I was unsure what to do. Omar saved the day, towed my car and Matt handled the rest! Super great customer service, kind and well educated. Over all an incredible experience. Super grateful for the hard work you guys did. Thanks a million!

Air conditioningAuto engine diagnosticService not listed+ Punctuality+ Quality+ Professionalism
AlonsoLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Travis did a great job on towing my car safely and in a timely manner. Amanda did a great job at helping my out with information about my cars issue and getting me checked out!

Auto engine diagnostic+ Punctuality+ Quality+ Professionalism
zackLocal Guide · 152 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

They are honest and work fast. I will take all my cars here for now on. The mechanics have the knowledge and will treat your car right. Thanks

Auto engine diagnostic+ Punctuality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 62%Reasonable 21%Overpriced 2%Not sure 15%

Jobs customers hired them for

JobReviewsCategory typical
Car towing587—
Battery service277—
Special vehicle towing129—
Battery105—
Tire change86—
Car lockouts46—
General repairs & maintenance34—
Tires22—

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