Evonne Steele1 reviewTotal number of Google reviews Evonne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePrompt, efficient and very nice!
P&M Automotive
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%6+0.4Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#376 of 707 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 47%
4.9 ★★★★★ 4,724 Google reviews · 24 photos
96%five-star reviews
4.91★last 12 monthsAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
5%reviews answered by the owner
Nov 2026latest review
P&M Automotive at a glance
Google reviewers rate P&M Automotive 4.9/5 based on 4,724 reviews, highlighting prompt arrival times, efficient towing services, and helpful communication from drivers. Customers frequently praise the professionalism and speed of roadside assistance, including battery jumps and vehicle transport. However, low-star reviews cite inconsistent pricing compared to other quotes, unprofessional behavior from front desk staff, and disputes over vehicle damage or release procedures.
- Google rating: 4.9 out of 5 from 4,724 reviews (96% five-star).
- Reviews on this page: 4,723 Google reviews (4,509 with written comments, 169 with photos).
- Owner responses: the business replied to 5% of reviews.
- Most recent review: November 7, 2026.
- Service: Auto Repair Shop serving Salem, Oregon.
Data from Google, last updated November 8, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.P&M Automotive: 92/100 on this factor. Category median: 87.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.P&M Automotive: 86/100 on this factor. Category median: 85.A
86
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.P&M Automotive: 97/100 on this factor. Category median: 99.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.P&M Automotive: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.P&M Automotive: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.P&M Automotive: 6/100 on this factor. Category median: 57.F
6
Bar = this company · dark tick = category median.
Star ratings
4,723 Google reviews we collected
- 5 stars4,51796%
- 4 stars521%
- 3 stars170%
- 2 stars210%
- 1 star1162%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
- Praise3,85998%
- Complaints592%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price30162%
- Reasonable10221%
- Overpriced122%
- Not sure7215%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1,55340%
- Speed & response1,16630%
- Quality & results58115%
- Would recommend3328%
- Communication1925%
- Honesty & trust541%
- Price & value401%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ivan the driver was very friendly and quick to arrive to get my car loaded up on his flatbed.”
“First of all, the rude lady on the phone quoted a price that was different than the one quoted by the rude man at the desk when we got there.”
“Ivan #56 did a great job getting my car towed home, friendly and fast service!”
“…unloading vehicle making traffic from both ways wait for his to super slowly unload vehicle.…”
“Marcus did a wonderful job , he was super speedy in his service and super helpfuf!”
“When asked for an itemized, the incompetent man just wrote number on a piece of paper with no explanation or description for what the fees were beside…”
“I recommend this service to anyone who needs their car towed.”
“…e mechanic who helped with my car during the three separate times to avoid them embarrassment, but I’m extremely upset and a bit angry honestly.…”
“Marcus is the best, easy to work with, will recommend to all friends and family.”
“I would definitely recommend their services for anyone needing fast and reliable service.”
“Dishonest people like the ones running this company have shown their true colors, and yet we will pray for them.”
“From start to finish Billy was communicative, knowledgeable and fair.”
“Over priced 😞 shop around its your money!”
People customers mention
- Ivan 141 reviews
- Billy 133 reviews
- Marcus 94 reviews
- Matt 64 reviews
- Jermain 64 reviews
- Travis 44 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired P&M Automotive for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Xaviera day ago★★★★★
Marcus did a wonderful job , he was super speedy in his service and super helpfuf!!!
Great priceCar towing
Robin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Matt 675 came out and jumped my dead battery on a AAA call. He was very pleasant and made sure that I knew how long to leave the car running. Very reassuring!
Battery service
Ryan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Ivan the driver was very friendly and quick to arrive to get my car loaded up on his flatbed. Great customer service!
Car towing
Julie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Jesse (648) was wonderful!! I thought I needed a tow. My car wouldn’t start, lights on the dash were blinking and said to check AWD. As soon as he heard what was going on he knew it was the battery. He stayed on the phone with me talking me through using the jump starter that I had. It wouldn’t fully start. He came…
Battery service
Paca2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Matt (tech 675) come out to help get our vehicle started. The vehicle has sat for a few months and is a hybrid, so it is not a run of the mill jump start. There was nothing even showing on the dash. He got it so we could access the battery, did a check and found the battery had a dead cell. He replaced it with…
Reasonable priceBattery service
Helen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Spencer was great. Arrived ahead of schedule, quickly got the truck onto the flatbed and away we went. He was cheerful and professional the entire time.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 587 | — |
| Battery service | 277 | — |
| Special vehicle towing | 129 | — |
| Battery | 105 | — |
| Tire change | 86 | — |
| Car lockouts | 46 | — |
| General repairs & maintenance | 34 | — |
| Tires | 22 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 4,724 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Xavier Manzo
Review from Google · view on GoogleMarcus did a wonderful job , he was super speedy in his service and super helpfuf!!!
- Price assessment: Great price
- Services: Car towing
Bianca Hoke1 reviewTotal number of Google reviews Bianca has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMarcus was super quick and nice!
- Price assessment: Great price
- Services: Car towing
Robin Bower3 reviewsTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMatt 675 came out and jumped my dead battery on a AAA call. He was very pleasant and made sure that I knew how long to leave the car running. Very reassuring!
- Services: Battery service
Matthew Rosales1 reviewTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery quick and professional #56
Ryan R7 reviewsTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIvan the driver was very friendly and quick to arrive to get my car loaded up on his flatbed. Great customer service!
- Services: Car towing
Stacey Edwards4 reviewsTotal number of Google reviews Stacey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIvan #56 did a great job getting my car towed home, friendly and fast service!!
- Services: Special vehicle towing
Michael Marquez1 reviewTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDriver Marcus was great and respectful
- Price assessment: Great price
- Services: Fuel delivery
Julie Connors3 reviewsTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJesse (648) was wonderful!! I thought I needed a tow. My car wouldn’t start, lights on the dash were blinking and said to check AWD. As soon as he heard what was going on he knew it was the battery. He stayed on the phone with me talking me through using the jump starter that I had. It wouldn’t fully start. He came to help me. I happened to be in the Costco parking lot. He took my battery out and had me go get a new one and stayed and installed it for me. He was very patient with me and a very friendly upbeat guy. I sooooooooo appreciated his customer service!! He saved me a lot of money because of knowing it was just the battery and even installing it for me instead of being towed to the mechanic shop after hours. He provided excellent customer service!!
- Services: Battery service
M. H12 reviewsTotal number of Google reviews M. has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleUnprofessional, beware.
Business details
- Address: 264 Lancaster Dr NE, Salem, OR 97301
- Phone: (503) 363-9956
- Website: pmautomotive.com
- Service area: Salem, OR