How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%6+0.4Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREP&M Automotive
Salem, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #376Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.9★ from 4,724 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired P&M Automotive for 8 kinds of job.
P&M Automotive for battery service
Clear ✕All 277 Google reviews tagged “Battery service” · showing 60
Matt 675 came out and jumped my dead battery on a AAA call. He was very pleasant and made sure that I knew how long to leave the car running. Very reassuring!
Jesse (648) was wonderful!! I thought I needed a tow. My car wouldn’t start, lights on the dash were blinking and said to check AWD. As soon as he heard what was going on he knew it was the battery. He stayed on the phone with me talking me through using the jump starter that I had. It wouldn’t fully start. He came…
Matt (tech 675) come out to help get our vehicle started. The vehicle has sat for a few months and is a hybrid, so it is not a run of the mill jump start. There was nothing even showing on the dash. He got it so we could access the battery, did a check and found the battery had a dead cell. He replaced it with…
The service that Matt (driver 675) provided was exceptional. He communicated clearly and pleasantly. He made the interaction around a dead car battery on Mattia's car very smooth. I can’t thank you enough.
David gave a super helpful and informative battery service, and finished up in about 20 minutes. Extremely nice, too!
Matt was very insightful and professional.
I recently placed a scheduled request through AAA for a mobile car battery evaluation and replacement. Within 20 minutes of the start of my time slot, Matt (675) arrived and helped me out. His service and expertise were fantastic! Before replacement, he verified the status of the battery and confirmed with me…
Ivan #56 helped me when I was stranded just before midnight . It was a road side service, my car engine couldn’t start. The battery was off, it was very hard to access the battery but Ivan managed maneuvering around the engine to identify where the battery was hiding. he really worked hard trying to find the…
Matt was quick to respond and to replace my battery. He shared all readings and explained everything.
Very helpful, prompt and courteous. Really appreciate the thorough service today! Thank you!
Unfortunately my vehicle needed a new battery urgently. I called AAA and they sent out Matt from P&M. He arrived quickly and was knowledgeable. Matt was kind and helpful! Thanks!
He was an immense amount of help!
Really helped me out! Super nice and fast service!!
He was quick and helpful and forewarned me about how not to have a dead battery
Matt, driver 675, kept us informed about his arrival time and quickly determined the problem with our car. He is very pleasant to deal with!
Matt was on time and very knowledgeable. He jumped my battery and even gave air to my tires when I originally just needed my van to turn on. He noticed my tires were low in air and he was very right. He made the whole process easy. Great service and highly recommend!
Very prompt, excellent service. Matt was extremely helpful and knowledgeable. In addition he was friendly and personable. Very highly pleased with his service.
Matt was friendly, efficient & helpful! Got my car running quickly and gave me some good information on what I might need to keep an eye on.
David was my tech. I put in a request requested about 1:20 PM David was here by 2:10 PM. And David was done installing my battery by 2:45 PM. Thank you so much for the assistance AND The information about what was needed and why. I appreciate the fact that you were here super quick I appreciate that you were in and out within a super quick timeframe.
Saved the day! Because my car loves when I leave the lights on all day apparemtly...not. Came to my work quick easy...saved me!! Thamks Ivan #56
Ivan restarted my friends prius at 11 pm on a MONDAY so fast and he was very friendly. thank you Ivan!
Very good. Tech was Matt 675
Jermain T. was very helpful to get our car off the road and into a safe spot. He was very friendly and quick and knowledgeable. Great tow truck driver!
Superior service by #675 Matt!
Ivan was very helpful with jumping my car today. He was courteous and professional. Thank you Ivan!
Billy was amazing. He was respectful, helpful, and communicated everything very clearly to me. I’d recommend him and P&M Automotive to anyone who asks.
Matt 675 was awesome! Was efficient, clear, and patient. Thanks for your help, Matt!
Matt (675) was very helpful and arrived quickly to get my car started!
Matt (675) was fantastic and super helpful. He explained what went wrong and helped me out!
efficient, quick and friendly. handled my issue with ease. thank you!
Matt, technician #675 with P & M Automotive helped me today with a battery issue. He stayed in touch about his ETA and when he got to me, efficiently went to work. He solved my problem and educated me on helpful hints should the problem arise again. Great service!
Matt #675. Was very professional and checked the battery and starting system, as the battery was at 100%. He immediately used his battery tool to get us going. Thank you Matt!
My personal experience with AAA related auto service centers has been uneven. Some bad, but mostly good. P&M Automotive in Salem OR arrived in less than 20 minutes to check my battery and alternator when my car wouldn’t start. The technician, Matt, tested the battery, which was very low, and then did a diagnostic on…
Matt did a great job! 675
Driver was able to figure out that it was a loose battery connection as to why the vehicle would not start. We tightened it and that took care of our problem.
Google won't let me add a second review...so I'm adding to the first one! This time Matt (driver #675) came to my rescue. Grateful fir his expertise and thoroughness. Had ne back on the road with a new battery very quickly. ‐------------‐--- I had car problems this morning and Ivan, tow truck driver #56, responded…
David was amazing. He was very nice, and got me back off to work so fast. Thank you.
Coming back to my car after a medical appointment I was quite upset to find a dead car battery. A call to AAA led to the dispatch of a truck from P&M Automotive. Matt, number 675, was very professional in his testing and explanation of the battery’s effect on other parts of the auto system. Thanks Matt for your competent service!
Re: Matthew - #675 , Matthew was a nice, friendly person and he communicated well and was very efficient! Thank you Matthew and P&M Automotive!
Matt provided excellent service. He had the battery running in no time. Fast and efficient service! Will gladly recommend Matt 675.
David diagnosed and replaced a faulty battery for me today. He was helpful, efficient and exceedingly knowledgeable - outstanding service overall!
David came to replace the battery and he did a great job and was very professional and nice! Would recommend and will use for future service.
Travis came out with AAA and jumped my battery. He got there quickly and was friendly and helpful.
Service was quick, efficient and polite.
Ivan was most excelkent with fast response time that really saved my 4th! Thank ❣️ you..
I was stuck at home unable to start my car because of a battery issue. I placed a service request through AAA and Matt (#675) showed up quickly, great communication on eta en route. Matt was friendly and professional. He did a very thorough job troubleshooting and cleaning the battery to start the car. The battery…
Matt was excellent!! Got right to work and fixed the issue!! AAA gives me such peace of mind! Thank you!
Thank you Matt #675!!! Fast and super friendly.
David arrived within 30 minutes of my call. He had my car started within two minutes of arriving. He’s a miracle worker!
Had a dead battery this morning. I only had to wait about 30 minutes for Matt. He did a great job only took about 30 minutes to complete very happy with the workmanship.
Ivan was able to help us quickly and efficiently. Very personable.
I needed jump start on my car. Ivan was fast and efficient! Excellent service!
Matt was personal and professional. He was very pleasant, helpful and informative.
Spencer provided fantastic service!!! He’s a great employee! A WINNER!!!
Matt (#675) did a great job, came out and checked my battery. It was dead, so he replaced it and got everything working again quickly. Great service and friendly attitude!
Matt (675) was informative which I appreciated. He was friendly and professional.
My tow arrived super quick! Marcus got my car to my mechanic in record time, great customer service and tried everything in his power to get my car to start before he towed it to the shop for me. Thanks P&M!
Matt provided great AAA battery service. He provided helpful insights on the issues with my battery. The battery wasn't the issue.
Matt was very helpful and fast. Thank you!
David was very quick and super helpful.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 587 | — |
| Battery service | 277 | — |
| Special vehicle towing | 129 | — |
| Battery | 105 | — |
| Tire change | 86 | — |
| Car lockouts | 46 | — |
| General repairs & maintenance | 34 | — |
| Tires | 22 | — |
