How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%6+0.4Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREP&M Automotive
Salem, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #376Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.9★ from 4,724 Google reviews
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Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired P&M Automotive for 8 kinds of job.
P&M Automotive for battery service
Clear ✕All 277 Google reviews tagged “Battery service” · showing 160
Matt 675 came out and jumped my dead battery on a AAA call. He was very pleasant and made sure that I knew how long to leave the car running. Very reassuring!
Jesse (648) was wonderful!! I thought I needed a tow. My car wouldn’t start, lights on the dash were blinking and said to check AWD. As soon as he heard what was going on he knew it was the battery. He stayed on the phone with me talking me through using the jump starter that I had. It wouldn’t fully start. He came…
Matt (tech 675) come out to help get our vehicle started. The vehicle has sat for a few months and is a hybrid, so it is not a run of the mill jump start. There was nothing even showing on the dash. He got it so we could access the battery, did a check and found the battery had a dead cell. He replaced it with…
The service that Matt (driver 675) provided was exceptional. He communicated clearly and pleasantly. He made the interaction around a dead car battery on Mattia's car very smooth. I can’t thank you enough.
David gave a super helpful and informative battery service, and finished up in about 20 minutes. Extremely nice, too!
Matt was very insightful and professional.
I recently placed a scheduled request through AAA for a mobile car battery evaluation and replacement. Within 20 minutes of the start of my time slot, Matt (675) arrived and helped me out. His service and expertise were fantastic! Before replacement, he verified the status of the battery and confirmed with me…
Ivan #56 helped me when I was stranded just before midnight . It was a road side service, my car engine couldn’t start. The battery was off, it was very hard to access the battery but Ivan managed maneuvering around the engine to identify where the battery was hiding. he really worked hard trying to find the…
Matt was quick to respond and to replace my battery. He shared all readings and explained everything.
Very helpful, prompt and courteous. Really appreciate the thorough service today! Thank you!
Unfortunately my vehicle needed a new battery urgently. I called AAA and they sent out Matt from P&M. He arrived quickly and was knowledgeable. Matt was kind and helpful! Thanks!
He was an immense amount of help!
Really helped me out! Super nice and fast service!!
He was quick and helpful and forewarned me about how not to have a dead battery
Matt, driver 675, kept us informed about his arrival time and quickly determined the problem with our car. He is very pleasant to deal with!
Matt was on time and very knowledgeable. He jumped my battery and even gave air to my tires when I originally just needed my van to turn on. He noticed my tires were low in air and he was very right. He made the whole process easy. Great service and highly recommend!
Very prompt, excellent service. Matt was extremely helpful and knowledgeable. In addition he was friendly and personable. Very highly pleased with his service.
Matt was friendly, efficient & helpful! Got my car running quickly and gave me some good information on what I might need to keep an eye on.
David was my tech. I put in a request requested about 1:20 PM David was here by 2:10 PM. And David was done installing my battery by 2:45 PM. Thank you so much for the assistance AND The information about what was needed and why. I appreciate the fact that you were here super quick I appreciate that you were in and out within a super quick timeframe.
Saved the day! Because my car loves when I leave the lights on all day apparemtly...not. Came to my work quick easy...saved me!! Thamks Ivan #56
Ivan restarted my friends prius at 11 pm on a MONDAY so fast and he was very friendly. thank you Ivan!
Very good. Tech was Matt 675
Jermain T. was very helpful to get our car off the road and into a safe spot. He was very friendly and quick and knowledgeable. Great tow truck driver!
Superior service by #675 Matt!
Ivan was very helpful with jumping my car today. He was courteous and professional. Thank you Ivan!
Billy was amazing. He was respectful, helpful, and communicated everything very clearly to me. I’d recommend him and P&M Automotive to anyone who asks.
Matt 675 was awesome! Was efficient, clear, and patient. Thanks for your help, Matt!
Matt (675) was very helpful and arrived quickly to get my car started!
Matt (675) was fantastic and super helpful. He explained what went wrong and helped me out!
efficient, quick and friendly. handled my issue with ease. thank you!
Matt, technician #675 with P & M Automotive helped me today with a battery issue. He stayed in touch about his ETA and when he got to me, efficiently went to work. He solved my problem and educated me on helpful hints should the problem arise again. Great service!
Matt #675. Was very professional and checked the battery and starting system, as the battery was at 100%. He immediately used his battery tool to get us going. Thank you Matt!
My personal experience with AAA related auto service centers has been uneven. Some bad, but mostly good. P&M Automotive in Salem OR arrived in less than 20 minutes to check my battery and alternator when my car wouldn’t start. The technician, Matt, tested the battery, which was very low, and then did a diagnostic on…
Matt did a great job! 675
Driver was able to figure out that it was a loose battery connection as to why the vehicle would not start. We tightened it and that took care of our problem.
Google won't let me add a second review...so I'm adding to the first one! This time Matt (driver #675) came to my rescue. Grateful fir his expertise and thoroughness. Had ne back on the road with a new battery very quickly. ‐------------‐--- I had car problems this morning and Ivan, tow truck driver #56, responded…
David was amazing. He was very nice, and got me back off to work so fast. Thank you.
Coming back to my car after a medical appointment I was quite upset to find a dead car battery. A call to AAA led to the dispatch of a truck from P&M Automotive. Matt, number 675, was very professional in his testing and explanation of the battery’s effect on other parts of the auto system. Thanks Matt for your competent service!
Re: Matthew - #675 , Matthew was a nice, friendly person and he communicated well and was very efficient! Thank you Matthew and P&M Automotive!
Matt provided excellent service. He had the battery running in no time. Fast and efficient service! Will gladly recommend Matt 675.
David diagnosed and replaced a faulty battery for me today. He was helpful, efficient and exceedingly knowledgeable - outstanding service overall!
David came to replace the battery and he did a great job and was very professional and nice! Would recommend and will use for future service.
Travis came out with AAA and jumped my battery. He got there quickly and was friendly and helpful.
Service was quick, efficient and polite.
Ivan was most excelkent with fast response time that really saved my 4th! Thank ❣️ you..
I was stuck at home unable to start my car because of a battery issue. I placed a service request through AAA and Matt (#675) showed up quickly, great communication on eta en route. Matt was friendly and professional. He did a very thorough job troubleshooting and cleaning the battery to start the car. The battery…
Matt was excellent!! Got right to work and fixed the issue!! AAA gives me such peace of mind! Thank you!
Thank you Matt #675!!! Fast and super friendly.
David arrived within 30 minutes of my call. He had my car started within two minutes of arriving. He’s a miracle worker!
Had a dead battery this morning. I only had to wait about 30 minutes for Matt. He did a great job only took about 30 minutes to complete very happy with the workmanship.
Ivan was able to help us quickly and efficiently. Very personable.
I needed jump start on my car. Ivan was fast and efficient! Excellent service!
Matt was personal and professional. He was very pleasant, helpful and informative.
Spencer provided fantastic service!!! He’s a great employee! A WINNER!!!
Matt (#675) did a great job, came out and checked my battery. It was dead, so he replaced it and got everything working again quickly. Great service and friendly attitude!
Matt (675) was informative which I appreciated. He was friendly and professional.
My tow arrived super quick! Marcus got my car to my mechanic in record time, great customer service and tried everything in his power to get my car to start before he towed it to the shop for me. Thanks P&M!
Matt provided great AAA battery service. He provided helpful insights on the issues with my battery. The battery wasn't the issue.
Matt was very helpful and fast. Thank you!
David was very quick and super helpful.
I was in contact with Matt at P&M Automotive in Salem through my call AAA for battery service. Matt contacted me by telephone and gave me and exact time he would arrive. He was friendly and knowledgeable. I appreciate his thoroughness he took in his job. Thanks again Matt (675).
Matt from P&M Automotive came and rescued us from a car battery failure. We were impressed by his expertise and clear explanation of what was going on. He got us back on the road quickly with the necessary info to plan for a permanent fix of our car. Many thanks and hats off to Matt! He is definitely an asset to P&M.
Needed a new battery. Billy came out and tested everything first to make sure I wasn’t needing something else. Determined it was the battery. He was very professional, friendly, and clear with what was happening. Finished switching it out and was on his way. Couldn’t be happier with Billy and the service he provided. Would recommend 100%
Appreciate the prompt response from Matt - 675. The diagnosis and excellent service. So far the new battery seems to be the answer to starting problem. Thanks, Billy & Deborah
Matt #675 was amazing! Very friendly, knowledgeable, & professional. No pressure to buy a new battery, just great customer service!
Ivan #56 was a great help. He helped fix the cable on the battery so we could get home. We did not have to wait long for him to come either. I definitely appreciate his help.
Matt was very skilled, knowledgeable, quick, and polite. Good to deal with and good experience even though being a little stranded not so much fun.
Matt came to the house to inspect our car with an apparent dead battery. He was knowledgeable, kind and respectful. Turns out the battery checked out - and after a few tests it was determined that the starter motor needs replacing.
Travis was great, arrived promptly, took care of the problem, educated us about how to avoid future problems, took time to answer all of our questions. Couldn’t ask for more.
MATT 675 was terrific. Knowledgeable, competent, and kind.
I had been planning to take my car down to Les Schwab to get a new battery because the battery was dead, but it wouldn’t jumpstart. So we called AAA and Matt number 675 was out in a short period of time, found out the battery was dead, and put in a new battery. He was helpful quick and we are so grateful for his his…
Matt 675 came out to help with my truck. He was great at pinpointing the problem. Good guy.
Matt, driver #675, responded to a battery issue we had. He got right to work testing the battery, found it had a dead cell & needed replacing. He pulled out a new battery, installed it & tested it to be sure it was ok. I think the paperwork process took longer than the actual work of replacing the battery, it went…
Great work done, very happy
My car wouldn't start. Ivan came out quickly and figured out that it wasn't the electric steering that was the problem like the dash lights said. He charged my battery up and I was on my way. He was friendly and courteous. It was nice because I was rattled and his demeanor called me down.
Ivan #56 was amazing, polite and quick to dispatch to assist me in jumping my battery. His quickness was much appreciated after a long night at work and just wanted to go home and crawl into my bed. Thank you for being quick. Highly recommend
Matt was prompt and professional. I really appreciate his attitude and help
Matt 675, very helpful this he’s second time helping me out even though I just needed a jump. Always good vibes and always willing to help.
Battery was drained completely. Matt tested the system and found the battery still had 50% life and gave the car a jump. Told me to leave the car idling for an hour and all should be good. I did not need a new battery even though mine was almost five years old. Matt was very nice, friendly and polite. Could not have been a better experience.
Matt was very professional. Explained everything to me and fixed my battery in no time. Great job driver 675!!!!
Cool dude got to my car quick Ivan #56
Matt 675 was very friendly and professional. Thanks for quickly analyzing problem and replacing battery.
Omar was friendly and efficient!
Matt(675) was very promo and helpful when I needed assistance twice!
Matt took the extra time to explain what needed to be done and why. Very knowledgeable and courteous.
Matt 675 was great! He had to help us start it twice because we had to switch the key in the ignition and he was more than eager to help us! Very good service!
Service was amazing. From start to finish Billy was communicative, knowledgeable and fair. Really appreciate Billy’s professionalism and got my car fixed quickly. Highly recommend. Thanks Billy!!
Ivan #56 was quick, responsive and got the job done. He was very friendly and helpful in a stressful situation. Thanks Ivan!
Matt came out to charge my battery and was prompt and knowledgeable. He checked to be sure the battery was working properly and explained what he was doing.
@Ivan #56. Thanks so much for jumping my car man. Super appreciate you cleaning up the corrosion around my battery so I could get back home. Kind man, sincere help, and fast/efficient service.
Billy was my tow truck driver, he was fast and got my car heading to the shop with no stress. Having repairs done here as well so will update once that is done. Edit: car was done fast, repairs were reasonably priced, staff friendly. Glad I came here. Will be bringing my car here from now on along with the husband and kids cars.
Had Matt with P&M out to our home twice in one day. First to start a dead battery, he was very professional and did a great job. had to call again because of the dead battery again thinking we would have a new battery put in. Again, Matt ran some special test and this time it said the cell was good, so no…
Billy was outstanding in his knowledge and customer service.
Matt was great! He got us back on the road quickly. He was helpful and nice.
Matt (driver #675) was prompt, helpful, and pleasant. My thanks
Quick, easy, and reliable service. Was helped by technician Ivan #56 who quickly came to my location and jumped my vehicles dead battery.
Matt 675
I thought I was going to need a new battery today and Matt #675 was delivering and installing. He checked my battery and alternator and let me know they were actually okay and didn't need replacing. He informed me of a few things that I might need to check and cleaned the battery terminals to be safe. Very happy and thankful for his service and knowledge.
Matt was great. Thanks Matt 675!
Matt came out on a Triple A call. Tested my battery, showed me what was wrong and quickly installed a new one for me! He we courteous, focused and SPEEDY!
Matt #265 did a great job and explained everything in a way we could easily understand. Super service from Matt!
Travis was awesome! Super quick and super helpful. Definitely saved the night.
Matt - 675 from P&M Automotive was a lifesaver!!! Quick, professional, helpful and was able to get my clients vehicle up and running again in a pinch 👏🏻
I came out from grocery store to find my car battery was dead. I contacted AAA, and a technician was dispatched. Matt arrived within 20 minutes, was very professional and helpful, diagnosed the issue as a dead battery, and replaced it with a new one right there. I appreciate the prompt, courteous and convenient…
Thank you, Billy! Mom called AAA for a dead car battery on a hybrid. You showed up with a calm, reassuring presence and and quickly got her back on the road. Five stars!
Matt did a great job.
Excellent workmanship and customer service.
Arrived well before eta. Super friendly, responsive, and helpful. Amen
Matt (675) responded to our call 03/02/2026 and quickly diagnosed the problem. He was patient and knowledgeable when explaining the testing results. He went through options for taking care of the problem and after listening to our circumstances, made recommendations that made sense for us. It really felt like he…
Matt was an awesome service tech, very polite and helpful. He got me back on the road in no time!
Matt was fabulous. It took 20 min to replace my battery from my own home which was super convenient.
Matt was very thorough and polite. Thank you for your services.
Billy was great at communicating and did a wonderful and quick job of getting me going. He is also very personable.
Billy came to help me tow my car and was hands down amazing!! He was so sweet and helpful and made a bad situation better.
Travis was very friendly and provided great customer service. Appreciate the service he provided. I would recommend his services.
David is exactly the person you want showing up when you need it most. Friendly and knowledgeable. Even has a box of tricks that helped get me going again.
Matt (675) from P&M Automotive came out to replace my car battery. He was friendly & professional. He answered any questions I had. Thanks Matt.
Matt is a great guy….however trying to locate my place, Matt got lost…but eventually found me and my car! Thanks Matt! You are a great. Guy!!!! Teri
Called AAA to get a jump start for my car. Matt (675) from P&M Automotive was at my location within 15-20 minutes from when I called. Matt was very professional and once the vehicle was started ran a couple of test to make sure the battery, alternator, and other systems were working correctly. I would highly recommend P&M Automotive for roadside service.
Matt 675 was amazing. Very friendly and professional and explained all options clearly.
I was very pleased with Matt , (#675) who helped me on February 18 in Salem. He was responsive quickly, and completely professional and polite as he replaced my car battery in the cold rain.
Matt was super nice and helpful. Jumped my fiancé’s car along with mine and aired up our tires. Super quick and easy process.
Had a charging issue and response was quick and VERY effective. Matt #675 was the technician and was quick and solved my issue!!
Matt was friendly, knowledgeable, efficient, but, not rushed. Much appreciated. Thanks Matt. Jeff
Battery tech(Matt 675) came out and did a great job servicing the battery and testing it. We are in great shape.
Matt was great he was friendly and knowledgeable he got my car running and gave me all the information I needed about what was wrong and how to fix it.
Billy was great!! He’s very friendly, quick, and efficient! I will 100% recommend him to others if requests are available! Amazing service!!
David was quick, friendly, and professional. He knew exactly what was needed, had the right battery on-hand, was very familiar with our vehicle model and its quirks of installation, and got us back up and running is short order. Great service.
We called AAA for a jumpstart. We did have to wait while they found someone to help but then he was there soon after. He was thorough and informative.
We need our car towed and Billy P, our tow guy, was able to jump and bring our car back. He was really nice and friendly. Gave us some tips and advice for to do if our car dies again. He was a total bro. Thanks!
Matt 675 was very helpful getting my car started. He jumped the battery and performed an analysis. I appreciated his care in the situation.
Amazing so quick glad tripple a sent out travis Very polite even gave me pointers on my dumpster fire of a jeep
I have been dealing with a “bad battery” for 3 weeks. I had this same problem 3 years ago and Roberson Motors couldn’t get me in for a service, so I ended up buying a new battery from AAA. When Roberson finally got me in, a month later, they said my prior battery, which they provided me was defective. He took out my…
Matt 675 was great at giving me valuable advice on what I need to do. He was great! I appreciate the help! Thanks!
We have had P & M Automotive here 3 times in January via AAA for battery service and battery replacement. They are top notch in customer service and auto knowledge. Matt and David are great representatives for your business. Thank you.
Polite, timely and good answers!
My battery had died and I needed a replacement. Matt saved my day, very efficient professional and friendly. Great service!
Matt, driver 675 was very quick to arrive. Very friendly, he explained the diagnostic he ran and the results. He let me know what we needed to do to avoid future problems. Excellent customer service.
My van had flat that couldn’t be fixed in the driveway on a cul-de-sac street. Not an easy angle to tow from in the driveway, but Kyla made it work! It took quite a bit of time and effort since the wheels weren’t in a great position. In addition to the driveway is not lining up well for a big tow truck, but she did a great job and got me to the tire shop!
Great AAA experience. Dave was quick and courteous.
Travis did an awesome & fast and efficient job. Would recommend him to anybody for sure!.
Matt arrived quickly and when we charged the battery and started the car the alarm wouldn’t stop. Matt stayed and figured out a way to trouble shoot to get the alarm to stop and make sure the car was safe. Matt went above and beyond for us.
Billy was very nice and helpful. Highly recommend.
Thank you for coming out, Billy. Service was great and super friendly.
Matt showed up and in a professional manner discovered the problem and went right to work fixing it
Matt 675 came to jump start my car but found I needed a new battery. He was quick and friendly. Great experience.
My service technician, Matt, driver #675, was very friendly, helpful and informative. He took the time to answer all of my questions as he was working to replace the battery in my vehicle. He showed me the test results of the 5 year old battery and alternator that came in my vehicle when I bought it, which just…
Matt (driver #675) was friendly, helpful, and got the job done. Thank you so much!
Matt 675 came today to jump my battery turns out I needed it to be replaced. He replaced it and fixed an extra wire that was put in previously. He was super kind, fast and efficient. Recommend him as a tech 10/10.
P&M came to my home in response to a call I made to AAA for a dead battery in my vehicle. The service was prompt. I received a call from the driver with an ETA. He was very friendly, professional and efficient. He was able to charge the battery enough to drive the car, but it needed replacing. There was no pressure…
Marcus was friendly and polite. Called letting me know how long it would take for him to get here to get my car fixed. Came out and pouring down rain and worked on it. I really appreciate the service, The friendliness, and how fast it was.
Kyla came to help me with my car problem today and she was amazing! She was very professional, kept me informed as to her plan, and took great care with my car. She got me and my car home as quickly as possible with full safety in mind. Should I ever need road side service again in West Salem I hope she is available!
Matt Driver #675 was really kind and replaced my cars battery for me!
Excellent service from Matt 675. He got the car running and tires were also VERY low so he fixed that too 👏👏👏
I've used P&M Automotive for towing (through AAA) several times.They arrived quickly and got my vehicle to a mechanic. Recommend A++++
Matt 675 was punctual and did an excellent job!
Billy came out to help start my F350, he was very knowledgeable, helpful, and kind. He was quick, but efficient and gave us a good understanding of what was wrong & how to fix it.
Kyla was amazing!! She found the issue with my car's battery immediately! Now I won't have to worry about my trip tomorrow. Thank you!
Matt showed up quickly and evaluated my car problems. We determined it needed to be towed to a service center and made arrangements for that. Can’t say enough about the quality and expertise of his service. Thanks AAA & P&M.
Matt (675) came out to check my car battery as my car would not start. It ended up needing to be replaced. Only issue is that he did not have battery size needed so it took time over my weekend to get it replaced. However, Matt is always thorough, helpful and friendly. Just get a variety of battery sizes in stock on…
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 587 | — |
| Battery service | 277 | — |
| Special vehicle towing | 129 | — |
| Battery | 105 | — |
| Tire change | 86 | — |
| Car lockouts | 46 | — |
| General repairs & maintenance | 34 | — |
| Tires | 22 | — |
