Experts Reviews · Company report
P&M Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%6+0.4Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

P&M Automotive

Salem, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #376Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.9★ from 4,724 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.P&M Automotive is better than 92% of auto repair shops.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.P&M Automotive is better than 86% of auto repair shops.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.P&M Automotive is better than 97% of auto repair shops.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.P&M Automotive is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.P&M Automotive is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.P&M Automotive is better than 6% of auto repair shops.F
6

Reviews for your job

Customers hired P&M Automotive for 8 kinds of job.

P&M Automotive for car lockouts

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Jobs reviewedHow many Google reviews are tagged with this job.46
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Car lockouts”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 46 Google reviews tagged “Car lockouts” · showing 20

Katlyn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I locked my keys in my truck and Ivan showed up within 10 minutes of calling. He had the door open in 2 minutes. Very thankful for him!

Great priceCar lockouts
Jonathan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Ivan was great! He came quickly and got me back in my car. Well done!

Great priceCar lockouts
Doug13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Billy Rocks! He was polite, communicated well, and was able to get me on my way quickly.

Not sureCar lockouts
shannon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had lost my keys in my house and couldn't find them. Driver arrived promptly to my home and helped me get into my locked car so i could retrieve an item. He was friendly, helpful and courteous. It was very much appreciated! :)

Great priceCar lockouts
Briana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ivan (#56) was a life saver and helped me get back into my car after locking my keys in there. He was quick and communicative! Thank you so much!

Car lockouts
Hunter7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ivan was quick to get my car unlocked and pleasant to talk too!

Not sureCar lockouts
GlennLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Billy called to let me know he was on the way. Took less than 10 minutes to arrive, was courteous and done in less than 5 minutes. Thanks, Billy!

Great priceCar lockouts
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

P&M got me back on the road incredibly quickly!! My service guy's name was Billy. He was really friendly and moved with urgency. What I thought would be a 2 hour detour to my day ended up being less than 20 minutes. Thank you so so much!!

Great priceCar lockouts
Chalynda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had locked my keys in my car and at the time it was pouring down rain. After putting in the request, Matt arrived within 5 minutes and took all of 30 seconds to unlock my vehicle. I am very appreciative of the quickness and great service I received!

Great priceCar lockouts
Gabriel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great guy, quick and efficient service, got into my car that the locked failed on, 10/10 service. The employees name is Ivan #56

Not sureCar lockouts
Devona4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Travis showed up in less than 10 minutes and was able to get me back into my car. Really appreciate his help after locking my keys in the trunk after my lunch break.

Great priceCar lockouts
Roni4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Travis was so quick, friendly and provided the best professional services.

Great priceCar lockouts
BethanyLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Thank you so much for your help. We so appreciate you, Travis!

Great priceCar lockouts
Calem2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Travis with AAA. Very quick, efficient and professional. Exactly why I have AAA

Great priceCar lockouts
DJ2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Billy was fast and very polite. Thank you again Billy.

Great priceCar lockouts
CynthiaLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ian number 12 came out so quickly and was very friendly. I highly recommend and while I hope not to need his services again, I would happily call again.

Car lockouts
MalissaLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

#56 Ivan was great and got my locked keys out of my vehicle super quick. Great service!

Car lockouts
Josiah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

billy will unlock your door in a jiffy 10/10

Great priceCar lockouts
MistyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Ivan is a rockstar! They told me I would be an hour before he could come, and he made in ten minutes and got me into my truck in 5 minutes !! And then he helped us shut the horn off!! Thank you Ivan, you are an angel!!

Car lockouts
Darienboii1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jesse was quick at responding and had a great sense of humor. Communication was great from start time of call to arrival for service.

Reasonable priceCar lockouts

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 62%Reasonable 21%Overpriced 2%Not sure 15%

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