How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%6+0.4Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREP&M Automotive
Salem, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #376Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.9★ from 4,724 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired P&M Automotive for 8 kinds of job.
P&M Automotive for car towing
Clear ✕All 588 Google reviews tagged “Car towing” · showing 20
Marcus did a wonderful job , he was super speedy in his service and super helpfuf!!!
Marcus was super quick and nice!
Ivan the driver was very friendly and quick to arrive to get my car loaded up on his flatbed. Great customer service!
We called AAA and Jesse came to help us. He was THE MOST HELPFUL FRIENDLY PERSON we could have dealt with. He was very knowledgeable and kind and did an amazing job! Thank you so much!
Quick and polite! Billy managed to show up on time and tow a dead car which wouldn’t even go into neutral. I recommend this service to anyone who needs their car towed.
Thanks, P&M Steve was helpful and kind ! Services through AAA, it took about 15 minutes for the pick up time. Follow up a year later.... I called to have my car taking into the shop finally have it worked on. And the one that comes to take my car is steve. Thanks Steve excellent service once again.
Very helpful and kind drive!
Very thankful for Bill… he was so helpful & even gave me suggestions to save money and next steps with my Tesla warranty but I haven’t even thought of. We need more people like Bill… his customer service was top-notch! Steve ,who towed my car, came exactly in the time frame I’d been given (props to P & M Towing…
Marcus was awesome! Was able to reach me in around 15 minutes, hooked up my car in no time at all, and was very nice and helpful!
Ivan #56 is a great tow truck driver. Great service quick and clean. Really got me out of a jam.
Ivan #56 was amazing and so so so speedy I cannot recommend a tow truck driver more
Ivan #56 was on time, quick, and friendly. Will definitely use P&M again.
Marcus was very professional and friendly and courteous. I would request him for further tows.
If I could do 0 stars, I would. I have never had a mean tow truck driver. The tow truck drivers are the saving grace of this company. The front desk people and other workers, however, are the rudest, most despicable people I have ever had the displeasure of interacting with in my life. First of all, the rude lady on…
I had a very good experience. The driver was very helpful. Driver name is Spencer 634
Had daughters car towed from Salem, Or to Hillsboro, Oregon. Safe and excellent service and very nice! Spencer was great! 10/19/26
My car clutch blew but thankfully P&M Towing (Triple AAA) showed up to help us get towed back home. Marcus was our tow guy, he was extremely professional, courteous, and got the job done ASAP. Highly recommend P&M Towing!
Marcus did such an outstanding job!
Spencer was amazing. Friendly, courteous and professional. Will use P&M automotive in the future.
Ivan #56 was very professional! Customer service was outstanding and he new how to treat my vehicle. I would recommend P&M towing to anyone. Thank you Ivan!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 587 | — |
| Battery service | 277 | — |
| Special vehicle towing | 129 | — |
| Battery | 105 | — |
| Tire change | 86 | — |
| Car lockouts | 46 | — |
| General repairs & maintenance | 34 | — |
| Tires | 22 | — |
