How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%6+0.4Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREP&M Automotive
Salem, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #376Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.9★ from 4,724 Google reviews
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Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired P&M Automotive for 8 kinds of job.
P&M Automotive for car towing
Clear ✕All 588 Google reviews tagged “Car towing” · showing 200
Marcus did a wonderful job , he was super speedy in his service and super helpfuf!!!
Marcus was super quick and nice!
Ivan the driver was very friendly and quick to arrive to get my car loaded up on his flatbed. Great customer service!
We called AAA and Jesse came to help us. He was THE MOST HELPFUL FRIENDLY PERSON we could have dealt with. He was very knowledgeable and kind and did an amazing job! Thank you so much!
Quick and polite! Billy managed to show up on time and tow a dead car which wouldn’t even go into neutral. I recommend this service to anyone who needs their car towed.
Thanks, P&M Steve was helpful and kind ! Services through AAA, it took about 15 minutes for the pick up time. Follow up a year later.... I called to have my car taking into the shop finally have it worked on. And the one that comes to take my car is steve. Thanks Steve excellent service once again.
Very helpful and kind drive!
Very thankful for Bill… he was so helpful & even gave me suggestions to save money and next steps with my Tesla warranty but I haven’t even thought of. We need more people like Bill… his customer service was top-notch! Steve ,who towed my car, came exactly in the time frame I’d been given (props to P & M Towing…
Marcus was awesome! Was able to reach me in around 15 minutes, hooked up my car in no time at all, and was very nice and helpful!
Ivan #56 is a great tow truck driver. Great service quick and clean. Really got me out of a jam.
Ivan #56 was amazing and so so so speedy I cannot recommend a tow truck driver more
Ivan #56 was on time, quick, and friendly. Will definitely use P&M again.
Marcus was very professional and friendly and courteous. I would request him for further tows.
If I could do 0 stars, I would. I have never had a mean tow truck driver. The tow truck drivers are the saving grace of this company. The front desk people and other workers, however, are the rudest, most despicable people I have ever had the displeasure of interacting with in my life. First of all, the rude lady on…
I had a very good experience. The driver was very helpful. Driver name is Spencer 634
Had daughters car towed from Salem, Or to Hillsboro, Oregon. Safe and excellent service and very nice! Spencer was great! 10/19/26
My car clutch blew but thankfully P&M Towing (Triple AAA) showed up to help us get towed back home. Marcus was our tow guy, he was extremely professional, courteous, and got the job done ASAP. Highly recommend P&M Towing!
Marcus did such an outstanding job!
Spencer was amazing. Friendly, courteous and professional. Will use P&M automotive in the future.
Ivan #56 was very professional! Customer service was outstanding and he new how to treat my vehicle. I would recommend P&M towing to anyone. Thank you Ivan!
Ivan was awesome and very helpful towing my car all the way to a shop in Portland. He was careful and very considerate with the car. A+++ service would highly recommend!
My car broke down in Salem at 4:30 am. Ivan #56 came quickly, was efficient, kind and helpful in getting my car (and me) where we needed to go. Thanks for making a difficult and stressful situation easier! Your help and kindness was truly appreciated.
I had a wonderful experience with Ivan #56 he was kind and vehicle was parked and arrived safely. I hope he has a great rest of his life
Ivan was a life saver, so accomodating, and quick to respond when we needed a long distance tow. I am so so thankful for him getting us back home safely. His calm and positive demeanor was exactly what we needed.
Ivan was incredibly understanding and patient. He took extra special care of my car and parked it perfectly.
Ivan #56!
Earlier today I had gotten a flat tire. Ivan (#56) showed up and was very friendly and helpful with the process. Highly recommend, thank you Ivan!!
Ivan # 56
Our driver Ivan was great. He arrived on time here on the coast after driving from Salem and got us and our car to the Tesla service center back in Salem in time for our appointment. 👍👍
Omar with towing picked up my car. He was friendly and took care with it. Thank you Omar. Scott
Efficient and kind Spencer 634
Marcus was great - friendly, fast and efficient! I am editing this review since Google doesn’t allow me to leave two reviews for the same business… I have problems. What can I say? I needed ANOTHER tow early this morning, and this time it was IVAN #56. He was awesome - quick, friendly, and he got me where I needed…
Driver was professional, efficient, and informative. I thought Spencer (634) was helpful.
Marcus was very helpful, very thorough and straightforward, well 5 stars deserved.
I have AAA and they answered my service request for a flat tire within 5 mins. And they showed up within 15min at the location. Cody is amazing and got me back on the road within 15min.
Great service. Worked car out of a tight spot and got it to the shop without a scratch.
My car popped a coolent hose and ivan #56 towed my car home and took really good care of it because my car was lowered and he is a really good guy
Marcus was amazing! very friendly and helpful.
I was a little nervous getting my big Doolley towed, but Ivan handled it like a professional every time I’ve used P and M automotive towing. Tow my vehicles They have been professionals and always treated my vehicles with Care.
Ivan (#56) helped me out of a ditch during peak traffic hours and saved the day. He was prompt, communicated well and was very kind.
Spencer came and towed my car the other night. You couldn’t ask for a more prompt, professional, competent, or kind person to show up and save the day. Thanks Spencer!!!!!
Ivan #56 very quick and helpful
Excellent service! Ivan, #56 was great. Very helpful and helped make our unfortunate situation easier to deal with. Thank you for the excellent service.
For how bad of a moment we were having stranded on the side of I-5 with a flat tire. Billy from P&M was there to help us out pretty quickly. What a great guy. Super friendly and very helpful. Made sure not to damage our car when loading and treated it like his own. Hard to find people like that these days. You…
Service was quick, friendly and no hassle. Very appreciative!
Jennifer was amazing in helping me get a tow on a very busy evening. Steven showed up early, was super friendly and kind. Absolutely highly recommend. And their pricing is AFFORDABLE!
Sept 5 Steve is very detailed and efficient on how he handled my Range Rover! We’re very satisfied with his service!
Ivan #56 was awesome! Prompt, professional and personable. Highly recommend.
Ivan #56 Best service
Ivan was friendly, professional, and made a frustrating situation a lot less stressful. He arrived promptly, handled everything with care, and got my car where it needed to go without any issues. Really appreciate the great service.
Had our car towed by Ivan (#56). He was very quick and professional. Much appreciated. The tow was covered by AAA, so I can't comment on the price.
Ivan did a great job.
Billy was kind and friendly and got my broken down car to the shop of my choice quickly.
Ivan #56 was so amazing! Great service and was so nice. Made getting a flat tire a good experience! Thank you!
The guy was very gentle with our 68 Camaro and treated it very well like his own
Ivan did a wonderful job towing my vehicle. Thank you, Ivan!
My tow driver, Marcus, was friendly, personable, and completely professional during the process of towing my car to my dealership for repairs. He kept me updated as to his arrival and made sure I understood everything going on during the tow. Highly recommend!
Billy help get my mom's car out of the parking lot ditch safely. Thank you for rest assuring my mom that the car was good and safe to drive back home to California. Im glad AAA sent him to our rescue... you deserve a gold star 🌟
I had Marcus tow me and my car back home, he's a great guy who seems to really know what he’s doing. Super friendly too
Billy was the technician that helped us very cool guy can't say enough good things about him very professional got the job done in a timely manner extremely professional
My husbands words, “ every interaction I’ve ever had with Marcus has been positive.” Marcus towed our car from Salem to Dallas for us and had such a positive demeanor! He did a great job and got it done efficiently. Thank you Marcus!
Ivan (#56) was very fast and helpful. He was clear on what to write on the form. He was also kind and respectful. Would call again (except hopefully not because that would mean my car broke down again :)).
Quick work and decent conversationalist couldn’t ask for more from a tow truck driver.
Spencer gave our car a tow today. I really appreciated his phone call to let us know when he would be at our location and having the air conditioning running in his truck when he was loading our car on the flat bed. I would definitely recommend P&M automotive if you need a tow and hope you get Spencer when they arrive.
Billy was great with my old 56 Mercury. Very careful. Super job!!
Today our AAA tower was Marcus, and he was awesome! He was friendly, he helped my partner (Scott) and I (Bri) push our little Mazda 2 car into position, he was quick and efficient! Marcus got our car safely to the mechanic and we are very grateful for his help! Thank you Marcus! 5 stars for your excellence! 😁
Ivan driving number 56 great customer service very friendly. Put my car exactly where I asked him to do it with no problems. He had great communication from the time he got to my car.Until my car was dropped off highly recommend
We needed a towing truck and Billy come to the rescue and drop us off to the dealership
IVAN was very helpful! Great experience. Had to use y'all twice in one week. Experience was great both times
Ivan #56 came and towed my car quickly and with a smile!
Billy was SO great to work with. I was hardly waiting at all, his communication was prompt and accommodating. He was friendly, quick and made the process as comfortable as possible. I would highly recommend using P&M for any of your towing needs!
Ivan #56 was quick and efficient. Loaded up and drove 28 miles to Albany unloaded and we were both on our way. Even after the system messed up and he drove to my home first but quickly came to Costco without any issues. Super polite. Thanks Ivan!!!
Ivan #56 was very good. Polite and courtesy.
Ivan was great. He got my car to the shop asap!
Great and timely service provided by Marcus
Spencer helpful and great care with tow. thank y
Billy showed up to tow my vehicle and provided excellent service. Very efficient and friendly! He really knows what he is doing.
Ivan #56 got a nice tow truck and handled the job efficiently
Ivan # 56 was super fast and friendly!! He made my life so much easier😃
When our car needed towed, we called AAA. Travis from P&M arrived within 10 minutes and took care of everything very quickly. He was great to work with. Definitely recommend.
Billy arrived quickly to the scene of the accident. He was professional, kind and respectful. If all those who work with P&M towing are as awesome as Billy, then this is a great company to do business with. Can’t say enough good things about this interaction. Thanks!
I had quick response during traffic hour. Reliable, Friendly and quick to deliver where vehicle needed to get to, since I needed to purchase another tire. Thank you so much Billy
Ivan #55 was great. Would highly recommend
Ivan did a fantastic job. He was quick, efficient, and got my car exactly where it needed to go.
Marcus from P&M Automotive is the best! It’s never a good time for your car to break down and leave you stranded, but Marcus made the towing process quick, easy, and stress-free. He was personable, patient, and professional throughout the entire experience. He truly made a difficult day so much better. Thank you,…
Super fast, professional service! Had my broken down car loaded up and home in record time. I will be using p&m for any future tows. Ivan #56 was friendly and a careful driver.
Ivan truck#25 just towed my SUV and he was great. Very nice and helpful in doing what needed to be done for the tow. If you ever need a tow ask for him. Would want him again to tow if I ever need him again. He was quick and all went good. Thank you Ivan.
Very nice and patient.
Driver was able to figure out that it was a loose battery connection as to why the vehicle would not start. We tightened it and that took care of our problem.
Fast and Friendly. Very much appreciated.
After 20 years of running just fine, my 2006 Ford Ranger pickup decided to quit running. I needed a tow about 2 miles to my house. Spencer was very nice and loaded my truck very quickly. He was the best!!! I have had my AAA Card for 50 YEARS. I think this is only maybe the 5th time I've ever been towed!! ***Thank you AAA!!!!***
Google won't let me add a second review...so I'm adding to the first one! This time Matt (driver #675) came to my rescue. Grateful fir his expertise and thoroughness. Had ne back on the road with a new battery very quickly. ‐------------‐--- I had car problems this morning and Ivan, tow truck driver #56, responded…
Marcus was very knowledgeable and handled everything quickly and smoothly! He also was very kind and would definitely recommend him to friends and family! Thank you Marcus for helping my day be a tad less stressful! :)
Marcus took extra protection to load and unload my lowrider. I deff appreciate his thoughtfulness and patience.
Ivan #56 picked up my son and our truck when the transmission failed in a very dangerous hilly location. He was super quick to get to his location and take care of getting the truck and our son back the hour home. We really appreciate his quick, friendly, and professional service!
#56 Ivan was awesome. I appreciate you!
Omar is as easygoing as he is efficient and flawless in his work. I really enjoyed that breezy ride with him and he helped me out tremendously.
AAA sent Spencer to the rescue! He arrived very quickly to assist us after our car had suddenly broken down in a parking lot. Spencer was very professional, respectful and kind. He drove us directly to our dealership and parked the car perfectly with great skill as he unloaded it from the lift. He went above and…
Ivan (#56) towed my vehicle. He showed up quickly, communicated to let me know he was on his way and that he got it to its destination. Appreciate it!
I also am a tow AAA driver . Ivan towed hs tonight and was very helpful and polite. Ivan # 56
Great service. Showed he cared about his job and my vehicle
Billy from pnm towing did a great job for me. Thank you, Billy
Had Marcus a tow pick up for my Durango!! Good customer service and good worker!!
Billy did a great job. He was very polite, friendly and helpful.
Ivan #56 was great
I've had my car towed by both Billy and Marcus and they were both great! Friendly, professional, and skilled.
Bill was awesome. He was very good at communicating, efficient and very careful with my car. Couldnt have gone smoother. Would definitely recommend.
I was very happy with Ivan's (#56) service. He was friendly and quick.
Spencer is awesome! He came through when our truck broke down on the side of the highway, made the process really smooth. Excellent service, highly recommend! :)
Omar with P&M Automotive was great to work with. Flat on Hwy 22. Omar worked quickly and safely to get my car on the flatbed with no damage (low clearance car). Great conversation on the way to Les Schwab where he dropped my car. (Towing was arranged through AAA, although I did choose P&M when requesting service.)
Ivan #56 towed my truck and was great. Very impressed.
Very professional, he did his job quickly and efficiently and made it to the destination without any issues.
Got my car towed by Billy. He was extremely kind, professional, and efficient. The truck was clean and comfortable. Great experience.
Car towed, Ivan # 56 Thanks Ivan you’ve were Great. S.N
Ivan took great care of my truck when towing it, did a fantastic job being able to roll it right into my garage carefully even with a blown tire. Highly recommend him
Ivan was quick to respond to our location. Very professional and knowledgeable. Quick and reliable.
Travis was kind and helpful!
Great guy, very nice straight to the point and professionally.
Ivan, #56 was prompt, friendly and very professional. Why?
Ivan (56) has actually had to help us a couple times very recently. Once for a flat and once for battery failure. He was very professional and efficient!
Ivan was super helpful and quick
Had to use my AAA service for a towel and Spencer with P&M Automotive came through! Was very professional and offered advice on helping me with my situation. Thanks Spencer
Marcus was great! Super nice guy, made the bad experience of needing a tow a little better with his friendly disposition. #Marcus
Ivan #56 was prompt and did a great job with our tow. Much appreciated!
Billy from P&M was awesome! It's been a tough couple days but he got to the place quick, did a great job loading up and towing the car, and was super friendly. If everyone at P&M is as good at what they do as Billy is they must have a great crew.
Billy did a great job. Fast and friendly
Ivan helped us out. He was professional and knowledgeable. Had good communication with us and was able to recommend a good shop for us.
Travis was fast and kind and very helpful and he did a great job! Thank you so much Travis
My tow arrived super quick! Marcus got my car to my mechanic in record time, great customer service and tried everything in his power to get my car to start before he towed it to the shop for me. Thanks P&M!
Marcus was not only very professional and knowledgeable, but also fun to work with. He made the towing experience painless and streamlined.
Our Tow Operator, Marcus was super friendly and fun to work with. I loved his energy. He also worked quickly and got to the location at the same time we did. It made a frustrating time a lot easier. Thank you!
Travis was super kind and very quick on the scene! We appreciated his help and speedy support.
Travis did an amazing job parking the car in our very tight back alleyway! Amazing driving skills! He was also great to chat with during the whole experience, even when we had to do some tree trimming to get the truck in! Fantastic experience overall!
Travis was quick, professional, and provided great service when I needed a tow.
Travis was delightful and personable as well as professional. Thank you for your support and service today!
I am so grateful for our tow truck driver Ivan! He made us feel better right away. Thanks man!
Wonderful communication and quick thank you
So very thankful, Ivan was quick and really nice. He made my stressful situation a breeze.
Called P&M Automotive for a tow and they sent Ivan (#56). He arrived quickly, was professional, friendly, and had my car loaded up in no time. Let’s just say the customer service was excellent and the view wasn’t bad either. 😍🥵 If you’re ever stuck and need a tow, ask for Ivan. He’ll take good care of you and your vehicle.
Ivan was great, delivered my non-functional car to the dealer. He was very nice and professional.
Friendly and Excellent Service.
Billy was great with quick pick-up and tow. I appreciate the kind service met with care and concern.
Travis, W Mans
Travis:He was very kind and nice listener also was very knowledgeable about vehicles troubles !
We have used P&M for towing services for years. Excellent service as always, and today was no exception. Marcus was excellent! Thanks P&M and especially Marcus!
Billy was friendly, courteous and professional. Top notch
Billy did a great job helping me toe my vehicle to where it needed to go. He also made what could be a normally stressful situation into a peaceful one, making sure I had everything I needed from my car before leaving and making sure all my questions were answered. Great job!
Billy was professional and a nice guy. He went the extra mile and checked in my vehicle with the mechanic shop on my behalf. They were expecting my truck but I wasn’t able to ride along and be there in person for the drop off. He had a great attitude about it and checked back in with me after. Would recommend.
Ivan # 56 was the best for towing
Ivan (#56) towed my vehicle for us and did a wonderful job, he was very laid back and so easy to talk too and deal with!
Omar was amazing. Arrived within one half hour and drove me home before taking my car to his lot. Very friendly and helpful. Omar made a very stressful situation easier to deal with. Highly recommend Omar and P&M Automotive!
Billy was great! Thank you so much!!
Billy delivered A+ customer service! Professional, personable, and kind. I highly recommend P&M and Billy. Thank you!!!
Ivan #56 did a great job! He showed up on time, was professional, and provided excellent service. I would definitely recommend him.
I had a wonderful experience with Ivan #56 at PNM Automotive. From start to finish, he handled my vehicle with exceptional care and professionalism. He went above and beyond to make sure everything was done right, kept me informed throughout the process, and treated my truck as if it were his own. It’s hard to find…
Billy came and saved me from the side of the highway! Fastest ive ever had a tow truck driver pick up. Very professional and very friendly! Definitely went above and beyond when it came to dropping off my vehicle! Helped brighten my already crappy day! Thanks Billy
Marcus did a great job towing our Scion to Toyota today, he was very patient and did an excellent job for us and is a great representative for P&M!!!
Took great care making sure that my car was protected getting on and off the flat bed.
Billy was amazing! He showed up quickly and towed my vehicle to the shop I specified. He was friendly and polite. I would recommend P&M if you ever find yourself with car issues.
Thank you for towing my rig this morning, Omar. Also, thanks for indulging me in a conversation about all things football even though Im a 9er faithful and you're a Ramily.
Ivan #56 Best tow to date. Fast, quick, and reliable.
Travis came to us through a AAA dispatch. He was friendly and provided excellent service.
Ivan #56 of P&M Automotive, via AAA, helped me so much in a pinch! He also is a Master Tower in tight spaces! Thank you, Ivan!🙏
Ivan was professional and courteous as well as empathetic.
Travis did an excellent job towing our vehicle to Toyota. He was very professional and arrived timely.
Billy is the one who picked up my vehicle. He was punctual and courteous. He had my car hitched in a matter of a couple minutes and we were at my destination much sooner than I thought I would be. He was extremely nice and courteous. I appreciated his help. I would recommend him every time thank you so much again Billy I appreciate everything.
Ivan #56 came to the rescue yet again. Showed up promptly and went the extra mile to get my non rolling truck onto the back of his flat bed. Great attitude and easy to work with.
Ivan (#56) was super easy to work with, took special care of my truck, and arrived quickly. Couldn’t have been a better experience. Thanks Ivan!
Ivan was awesome, communication was top tier, he handled my old car like it was a new Ferrari. Absolutely a great driver !! Thank you Ivan
Ivan #56 is a wonderful tow truck driver. He was very quick to respond, easy to communicate with, and successfully transported my broken vehicle with ease! I appreciate him helping me out with this job. I’d recommend P&M for anyone looking for a quick, good quality tow job
Marcus is the GOAT was so helpful and easy to work with
They were great. They were prompt and professional.
Today was not the first time I have had the pleasure of using P&M. Ivan #56. Is extremely professional. He explained everything he was doing to do to the point I felt comfortable allowing him to do his job. Just like every P&M employee they all have standards and customer care well above any tow company I have ever…
I've gotten roadside assistance several times from these guys. Once it was a dead battery. Twice I got towed. Last time a lockout. Always got there quickly, Always knew what they were doing. Always polite and respectful. This last time I had locked my keys in my car, while at work. He(Travis) arrived, found my car…
Billy’s very pleasant and upbeat! Also, most professional. He understood exactly what my situation was, and took care of everything for me. I highly recommend Billy, and P&M Automotive!
Billy was a life saver. Pulled my car out of an extremely precarious spot on a busy friday afternoon highway, like it was a walk in the park!
I contacted AAA because my car needs repair and Marcus from P&M Automotive was the person who towed my car to the shop. He communicated well and was punctual, professional and friendly. He was also very efficient and displayed competency. I would use P&M Automotive any day. Have never had a poor experience!
Ivan (#56) helped tow my car home after a break down, was super helpful and got my car home safe, he also takes good care of lowered cars!
Ivan was wonderful, he was sympathetic to my situation and was very timely, communicative and courteous.
Huge shoutout to Ivan (#56), needed a tow and he came quick, was super professional and efficient, and treated the car right. Great experience
Ivan #56 is a great tow guy! He’s towed for me in the past, but today he was especially quick to get my vehicle safely where it needed to be towed. He’s always professional!
We had our car break down. Ivan showed up with in 30 minutes hooked us up dropped the car off at the dealer. Then drove us to our hotel that was 15 minutes out of his way. He was very pleasant and professional. I would recommend Ivan as a tow truck driver to anyone. Thank you for such great service.
Billy Has towed 2 of my cars and has done amazing each time would strongly recommend asking for him when getting a tow from them
Friendly
Ivan was is on time and he had good service and did his job very well
Great service, super helpful and fast. Ivan #56
Ivan was very friendly and did great!
@Ivan #56. Thanks so much for jumping my car man. Super appreciate you cleaning up the corrosion around my battery so I could get back home. Kind man, sincere help, and fast/efficient service.
Ivan was very nice and very helpful
Shout out to the tow truck driver Marcus today for being professional and respectful while helping me today! Thank you again.
I had a great experience. Ivan #56 was very friendly and quick to arrive. He had my car towed home all in under an hour. By far the quickest tow I've ever had. Thank you
Billy was my tow truck driver, he was fast and got my car heading to the shop with no stress. Having repairs done here as well so will update once that is done. Edit: car was done fast, repairs were reasonably priced, staff friendly. Glad I came here. Will be bringing my car here from now on along with the husband and kids cars.
Ivan #56 out of P&M automotive!! Was phenomenal, Great customer service, truly made me feel comfortable with letting him tow my vehicle!! Shows up in a timely manner if not earlier than stated, Hands down would recommend this gentleman to anyone!!
Billy was prompt and polite. Great communicator. A+
Travis was great !
Thank you, Travis for getting my husband home. He said you were very friendly, helpful, and efficient. Special
Thank you, Travis for the great tow Very professional and very timely and very friendly
Ivan was very professional. I was stranded, but immediately felt in good hands when Ivan arrived. Would highly recommend.
Ivan number fifty six. Friendly professional and fast. Excellent service highly recommend.
Marcus was quick and professional and communicated well.
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 587 | — |
| Battery service | 277 | — |
| Special vehicle towing | 129 | — |
| Battery | 105 | — |
| Tire change | 86 | — |
| Car lockouts | 46 | — |
| General repairs & maintenance | 34 | — |
| Tires | 22 | — |
