How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%6+0.4Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREP&M Automotive
Salem, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #376Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.9★ from 4,724 Google reviews
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Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired P&M Automotive for 8 kinds of job.
P&M Automotive for car towing
Clear ✕All 588 Google reviews tagged “Car towing” · showing 360
Marcus did a wonderful job , he was super speedy in his service and super helpfuf!!!
Marcus was super quick and nice!
Ivan the driver was very friendly and quick to arrive to get my car loaded up on his flatbed. Great customer service!
We called AAA and Jesse came to help us. He was THE MOST HELPFUL FRIENDLY PERSON we could have dealt with. He was very knowledgeable and kind and did an amazing job! Thank you so much!
Quick and polite! Billy managed to show up on time and tow a dead car which wouldn’t even go into neutral. I recommend this service to anyone who needs their car towed.
Thanks, P&M Steve was helpful and kind ! Services through AAA, it took about 15 minutes for the pick up time. Follow up a year later.... I called to have my car taking into the shop finally have it worked on. And the one that comes to take my car is steve. Thanks Steve excellent service once again.
Very helpful and kind drive!
Very thankful for Bill… he was so helpful & even gave me suggestions to save money and next steps with my Tesla warranty but I haven’t even thought of. We need more people like Bill… his customer service was top-notch! Steve ,who towed my car, came exactly in the time frame I’d been given (props to P & M Towing…
Marcus was awesome! Was able to reach me in around 15 minutes, hooked up my car in no time at all, and was very nice and helpful!
Ivan #56 is a great tow truck driver. Great service quick and clean. Really got me out of a jam.
Ivan #56 was amazing and so so so speedy I cannot recommend a tow truck driver more
Ivan #56 was on time, quick, and friendly. Will definitely use P&M again.
Marcus was very professional and friendly and courteous. I would request him for further tows.
If I could do 0 stars, I would. I have never had a mean tow truck driver. The tow truck drivers are the saving grace of this company. The front desk people and other workers, however, are the rudest, most despicable people I have ever had the displeasure of interacting with in my life. First of all, the rude lady on…
I had a very good experience. The driver was very helpful. Driver name is Spencer 634
Had daughters car towed from Salem, Or to Hillsboro, Oregon. Safe and excellent service and very nice! Spencer was great! 10/19/26
My car clutch blew but thankfully P&M Towing (Triple AAA) showed up to help us get towed back home. Marcus was our tow guy, he was extremely professional, courteous, and got the job done ASAP. Highly recommend P&M Towing!
Marcus did such an outstanding job!
Spencer was amazing. Friendly, courteous and professional. Will use P&M automotive in the future.
Ivan #56 was very professional! Customer service was outstanding and he new how to treat my vehicle. I would recommend P&M towing to anyone. Thank you Ivan!
Ivan was awesome and very helpful towing my car all the way to a shop in Portland. He was careful and very considerate with the car. A+++ service would highly recommend!
My car broke down in Salem at 4:30 am. Ivan #56 came quickly, was efficient, kind and helpful in getting my car (and me) where we needed to go. Thanks for making a difficult and stressful situation easier! Your help and kindness was truly appreciated.
I had a wonderful experience with Ivan #56 he was kind and vehicle was parked and arrived safely. I hope he has a great rest of his life
Ivan was a life saver, so accomodating, and quick to respond when we needed a long distance tow. I am so so thankful for him getting us back home safely. His calm and positive demeanor was exactly what we needed.
Ivan was incredibly understanding and patient. He took extra special care of my car and parked it perfectly.
Ivan #56!
Earlier today I had gotten a flat tire. Ivan (#56) showed up and was very friendly and helpful with the process. Highly recommend, thank you Ivan!!
Ivan # 56
Our driver Ivan was great. He arrived on time here on the coast after driving from Salem and got us and our car to the Tesla service center back in Salem in time for our appointment. 👍👍
Omar with towing picked up my car. He was friendly and took care with it. Thank you Omar. Scott
Efficient and kind Spencer 634
Marcus was great - friendly, fast and efficient! I am editing this review since Google doesn’t allow me to leave two reviews for the same business… I have problems. What can I say? I needed ANOTHER tow early this morning, and this time it was IVAN #56. He was awesome - quick, friendly, and he got me where I needed…
Driver was professional, efficient, and informative. I thought Spencer (634) was helpful.
Marcus was very helpful, very thorough and straightforward, well 5 stars deserved.
I have AAA and they answered my service request for a flat tire within 5 mins. And they showed up within 15min at the location. Cody is amazing and got me back on the road within 15min.
Great service. Worked car out of a tight spot and got it to the shop without a scratch.
My car popped a coolent hose and ivan #56 towed my car home and took really good care of it because my car was lowered and he is a really good guy
Marcus was amazing! very friendly and helpful.
I was a little nervous getting my big Doolley towed, but Ivan handled it like a professional every time I’ve used P and M automotive towing. Tow my vehicles They have been professionals and always treated my vehicles with Care.
Ivan (#56) helped me out of a ditch during peak traffic hours and saved the day. He was prompt, communicated well and was very kind.
Spencer came and towed my car the other night. You couldn’t ask for a more prompt, professional, competent, or kind person to show up and save the day. Thanks Spencer!!!!!
Ivan #56 very quick and helpful
Excellent service! Ivan, #56 was great. Very helpful and helped make our unfortunate situation easier to deal with. Thank you for the excellent service.
For how bad of a moment we were having stranded on the side of I-5 with a flat tire. Billy from P&M was there to help us out pretty quickly. What a great guy. Super friendly and very helpful. Made sure not to damage our car when loading and treated it like his own. Hard to find people like that these days. You…
Service was quick, friendly and no hassle. Very appreciative!
Jennifer was amazing in helping me get a tow on a very busy evening. Steven showed up early, was super friendly and kind. Absolutely highly recommend. And their pricing is AFFORDABLE!
Sept 5 Steve is very detailed and efficient on how he handled my Range Rover! We’re very satisfied with his service!
Ivan #56 was awesome! Prompt, professional and personable. Highly recommend.
Ivan #56 Best service
Ivan was friendly, professional, and made a frustrating situation a lot less stressful. He arrived promptly, handled everything with care, and got my car where it needed to go without any issues. Really appreciate the great service.
Had our car towed by Ivan (#56). He was very quick and professional. Much appreciated. The tow was covered by AAA, so I can't comment on the price.
Ivan did a great job.
Billy was kind and friendly and got my broken down car to the shop of my choice quickly.
Ivan #56 was so amazing! Great service and was so nice. Made getting a flat tire a good experience! Thank you!
The guy was very gentle with our 68 Camaro and treated it very well like his own
Ivan did a wonderful job towing my vehicle. Thank you, Ivan!
My tow driver, Marcus, was friendly, personable, and completely professional during the process of towing my car to my dealership for repairs. He kept me updated as to his arrival and made sure I understood everything going on during the tow. Highly recommend!
Billy help get my mom's car out of the parking lot ditch safely. Thank you for rest assuring my mom that the car was good and safe to drive back home to California. Im glad AAA sent him to our rescue... you deserve a gold star 🌟
I had Marcus tow me and my car back home, he's a great guy who seems to really know what he’s doing. Super friendly too
Billy was the technician that helped us very cool guy can't say enough good things about him very professional got the job done in a timely manner extremely professional
My husbands words, “ every interaction I’ve ever had with Marcus has been positive.” Marcus towed our car from Salem to Dallas for us and had such a positive demeanor! He did a great job and got it done efficiently. Thank you Marcus!
Ivan (#56) was very fast and helpful. He was clear on what to write on the form. He was also kind and respectful. Would call again (except hopefully not because that would mean my car broke down again :)).
Quick work and decent conversationalist couldn’t ask for more from a tow truck driver.
Spencer gave our car a tow today. I really appreciated his phone call to let us know when he would be at our location and having the air conditioning running in his truck when he was loading our car on the flat bed. I would definitely recommend P&M automotive if you need a tow and hope you get Spencer when they arrive.
Billy was great with my old 56 Mercury. Very careful. Super job!!
Today our AAA tower was Marcus, and he was awesome! He was friendly, he helped my partner (Scott) and I (Bri) push our little Mazda 2 car into position, he was quick and efficient! Marcus got our car safely to the mechanic and we are very grateful for his help! Thank you Marcus! 5 stars for your excellence! 😁
Ivan driving number 56 great customer service very friendly. Put my car exactly where I asked him to do it with no problems. He had great communication from the time he got to my car.Until my car was dropped off highly recommend
We needed a towing truck and Billy come to the rescue and drop us off to the dealership
IVAN was very helpful! Great experience. Had to use y'all twice in one week. Experience was great both times
Ivan #56 came and towed my car quickly and with a smile!
Billy was SO great to work with. I was hardly waiting at all, his communication was prompt and accommodating. He was friendly, quick and made the process as comfortable as possible. I would highly recommend using P&M for any of your towing needs!
Ivan #56 was quick and efficient. Loaded up and drove 28 miles to Albany unloaded and we were both on our way. Even after the system messed up and he drove to my home first but quickly came to Costco without any issues. Super polite. Thanks Ivan!!!
Ivan #56 was very good. Polite and courtesy.
Ivan was great. He got my car to the shop asap!
Great and timely service provided by Marcus
Spencer helpful and great care with tow. thank y
Billy showed up to tow my vehicle and provided excellent service. Very efficient and friendly! He really knows what he is doing.
Ivan #56 got a nice tow truck and handled the job efficiently
Ivan # 56 was super fast and friendly!! He made my life so much easier😃
When our car needed towed, we called AAA. Travis from P&M arrived within 10 minutes and took care of everything very quickly. He was great to work with. Definitely recommend.
Billy arrived quickly to the scene of the accident. He was professional, kind and respectful. If all those who work with P&M towing are as awesome as Billy, then this is a great company to do business with. Can’t say enough good things about this interaction. Thanks!
I had quick response during traffic hour. Reliable, Friendly and quick to deliver where vehicle needed to get to, since I needed to purchase another tire. Thank you so much Billy
Ivan #55 was great. Would highly recommend
Ivan did a fantastic job. He was quick, efficient, and got my car exactly where it needed to go.
Marcus from P&M Automotive is the best! It’s never a good time for your car to break down and leave you stranded, but Marcus made the towing process quick, easy, and stress-free. He was personable, patient, and professional throughout the entire experience. He truly made a difficult day so much better. Thank you,…
Super fast, professional service! Had my broken down car loaded up and home in record time. I will be using p&m for any future tows. Ivan #56 was friendly and a careful driver.
Ivan truck#25 just towed my SUV and he was great. Very nice and helpful in doing what needed to be done for the tow. If you ever need a tow ask for him. Would want him again to tow if I ever need him again. He was quick and all went good. Thank you Ivan.
Very nice and patient.
Driver was able to figure out that it was a loose battery connection as to why the vehicle would not start. We tightened it and that took care of our problem.
Fast and Friendly. Very much appreciated.
After 20 years of running just fine, my 2006 Ford Ranger pickup decided to quit running. I needed a tow about 2 miles to my house. Spencer was very nice and loaded my truck very quickly. He was the best!!! I have had my AAA Card for 50 YEARS. I think this is only maybe the 5th time I've ever been towed!! ***Thank you AAA!!!!***
Google won't let me add a second review...so I'm adding to the first one! This time Matt (driver #675) came to my rescue. Grateful fir his expertise and thoroughness. Had ne back on the road with a new battery very quickly. ‐------------‐--- I had car problems this morning and Ivan, tow truck driver #56, responded…
Marcus was very knowledgeable and handled everything quickly and smoothly! He also was very kind and would definitely recommend him to friends and family! Thank you Marcus for helping my day be a tad less stressful! :)
Marcus took extra protection to load and unload my lowrider. I deff appreciate his thoughtfulness and patience.
Ivan #56 picked up my son and our truck when the transmission failed in a very dangerous hilly location. He was super quick to get to his location and take care of getting the truck and our son back the hour home. We really appreciate his quick, friendly, and professional service!
#56 Ivan was awesome. I appreciate you!
Omar is as easygoing as he is efficient and flawless in his work. I really enjoyed that breezy ride with him and he helped me out tremendously.
AAA sent Spencer to the rescue! He arrived very quickly to assist us after our car had suddenly broken down in a parking lot. Spencer was very professional, respectful and kind. He drove us directly to our dealership and parked the car perfectly with great skill as he unloaded it from the lift. He went above and…
Ivan (#56) towed my vehicle. He showed up quickly, communicated to let me know he was on his way and that he got it to its destination. Appreciate it!
I also am a tow AAA driver . Ivan towed hs tonight and was very helpful and polite. Ivan # 56
Great service. Showed he cared about his job and my vehicle
Billy from pnm towing did a great job for me. Thank you, Billy
Had Marcus a tow pick up for my Durango!! Good customer service and good worker!!
Billy did a great job. He was very polite, friendly and helpful.
Ivan #56 was great
I've had my car towed by both Billy and Marcus and they were both great! Friendly, professional, and skilled.
Bill was awesome. He was very good at communicating, efficient and very careful with my car. Couldnt have gone smoother. Would definitely recommend.
I was very happy with Ivan's (#56) service. He was friendly and quick.
Spencer is awesome! He came through when our truck broke down on the side of the highway, made the process really smooth. Excellent service, highly recommend! :)
Omar with P&M Automotive was great to work with. Flat on Hwy 22. Omar worked quickly and safely to get my car on the flatbed with no damage (low clearance car). Great conversation on the way to Les Schwab where he dropped my car. (Towing was arranged through AAA, although I did choose P&M when requesting service.)
Ivan #56 towed my truck and was great. Very impressed.
Very professional, he did his job quickly and efficiently and made it to the destination without any issues.
Got my car towed by Billy. He was extremely kind, professional, and efficient. The truck was clean and comfortable. Great experience.
Car towed, Ivan # 56 Thanks Ivan you’ve were Great. S.N
Ivan took great care of my truck when towing it, did a fantastic job being able to roll it right into my garage carefully even with a blown tire. Highly recommend him
Ivan was quick to respond to our location. Very professional and knowledgeable. Quick and reliable.
Travis was kind and helpful!
Great guy, very nice straight to the point and professionally.
Ivan, #56 was prompt, friendly and very professional. Why?
Ivan (56) has actually had to help us a couple times very recently. Once for a flat and once for battery failure. He was very professional and efficient!
Ivan was super helpful and quick
Had to use my AAA service for a towel and Spencer with P&M Automotive came through! Was very professional and offered advice on helping me with my situation. Thanks Spencer
Marcus was great! Super nice guy, made the bad experience of needing a tow a little better with his friendly disposition. #Marcus
Ivan #56 was prompt and did a great job with our tow. Much appreciated!
Billy from P&M was awesome! It's been a tough couple days but he got to the place quick, did a great job loading up and towing the car, and was super friendly. If everyone at P&M is as good at what they do as Billy is they must have a great crew.
Billy did a great job. Fast and friendly
Ivan helped us out. He was professional and knowledgeable. Had good communication with us and was able to recommend a good shop for us.
Travis was fast and kind and very helpful and he did a great job! Thank you so much Travis
My tow arrived super quick! Marcus got my car to my mechanic in record time, great customer service and tried everything in his power to get my car to start before he towed it to the shop for me. Thanks P&M!
Marcus was not only very professional and knowledgeable, but also fun to work with. He made the towing experience painless and streamlined.
Our Tow Operator, Marcus was super friendly and fun to work with. I loved his energy. He also worked quickly and got to the location at the same time we did. It made a frustrating time a lot easier. Thank you!
Travis was super kind and very quick on the scene! We appreciated his help and speedy support.
Travis did an amazing job parking the car in our very tight back alleyway! Amazing driving skills! He was also great to chat with during the whole experience, even when we had to do some tree trimming to get the truck in! Fantastic experience overall!
Travis was quick, professional, and provided great service when I needed a tow.
Travis was delightful and personable as well as professional. Thank you for your support and service today!
I am so grateful for our tow truck driver Ivan! He made us feel better right away. Thanks man!
Wonderful communication and quick thank you
So very thankful, Ivan was quick and really nice. He made my stressful situation a breeze.
Called P&M Automotive for a tow and they sent Ivan (#56). He arrived quickly, was professional, friendly, and had my car loaded up in no time. Let’s just say the customer service was excellent and the view wasn’t bad either. 😍🥵 If you’re ever stuck and need a tow, ask for Ivan. He’ll take good care of you and your vehicle.
Ivan was great, delivered my non-functional car to the dealer. He was very nice and professional.
Friendly and Excellent Service.
Billy was great with quick pick-up and tow. I appreciate the kind service met with care and concern.
Travis, W Mans
Travis:He was very kind and nice listener also was very knowledgeable about vehicles troubles !
We have used P&M for towing services for years. Excellent service as always, and today was no exception. Marcus was excellent! Thanks P&M and especially Marcus!
Billy was friendly, courteous and professional. Top notch
Billy did a great job helping me toe my vehicle to where it needed to go. He also made what could be a normally stressful situation into a peaceful one, making sure I had everything I needed from my car before leaving and making sure all my questions were answered. Great job!
Billy was professional and a nice guy. He went the extra mile and checked in my vehicle with the mechanic shop on my behalf. They were expecting my truck but I wasn’t able to ride along and be there in person for the drop off. He had a great attitude about it and checked back in with me after. Would recommend.
Ivan # 56 was the best for towing
Ivan (#56) towed my vehicle for us and did a wonderful job, he was very laid back and so easy to talk too and deal with!
Omar was amazing. Arrived within one half hour and drove me home before taking my car to his lot. Very friendly and helpful. Omar made a very stressful situation easier to deal with. Highly recommend Omar and P&M Automotive!
Billy was great! Thank you so much!!
Billy delivered A+ customer service! Professional, personable, and kind. I highly recommend P&M and Billy. Thank you!!!
Ivan #56 did a great job! He showed up on time, was professional, and provided excellent service. I would definitely recommend him.
I had a wonderful experience with Ivan #56 at PNM Automotive. From start to finish, he handled my vehicle with exceptional care and professionalism. He went above and beyond to make sure everything was done right, kept me informed throughout the process, and treated my truck as if it were his own. It’s hard to find…
Billy came and saved me from the side of the highway! Fastest ive ever had a tow truck driver pick up. Very professional and very friendly! Definitely went above and beyond when it came to dropping off my vehicle! Helped brighten my already crappy day! Thanks Billy
Marcus did a great job towing our Scion to Toyota today, he was very patient and did an excellent job for us and is a great representative for P&M!!!
Took great care making sure that my car was protected getting on and off the flat bed.
Billy was amazing! He showed up quickly and towed my vehicle to the shop I specified. He was friendly and polite. I would recommend P&M if you ever find yourself with car issues.
Thank you for towing my rig this morning, Omar. Also, thanks for indulging me in a conversation about all things football even though Im a 9er faithful and you're a Ramily.
Ivan #56 Best tow to date. Fast, quick, and reliable.
Travis came to us through a AAA dispatch. He was friendly and provided excellent service.
Ivan #56 of P&M Automotive, via AAA, helped me so much in a pinch! He also is a Master Tower in tight spaces! Thank you, Ivan!🙏
Ivan was professional and courteous as well as empathetic.
Travis did an excellent job towing our vehicle to Toyota. He was very professional and arrived timely.
Billy is the one who picked up my vehicle. He was punctual and courteous. He had my car hitched in a matter of a couple minutes and we were at my destination much sooner than I thought I would be. He was extremely nice and courteous. I appreciated his help. I would recommend him every time thank you so much again Billy I appreciate everything.
Ivan #56 came to the rescue yet again. Showed up promptly and went the extra mile to get my non rolling truck onto the back of his flat bed. Great attitude and easy to work with.
Ivan (#56) was super easy to work with, took special care of my truck, and arrived quickly. Couldn’t have been a better experience. Thanks Ivan!
Ivan was awesome, communication was top tier, he handled my old car like it was a new Ferrari. Absolutely a great driver !! Thank you Ivan
Ivan #56 is a wonderful tow truck driver. He was very quick to respond, easy to communicate with, and successfully transported my broken vehicle with ease! I appreciate him helping me out with this job. I’d recommend P&M for anyone looking for a quick, good quality tow job
Marcus is the GOAT was so helpful and easy to work with
They were great. They were prompt and professional.
Today was not the first time I have had the pleasure of using P&M. Ivan #56. Is extremely professional. He explained everything he was doing to do to the point I felt comfortable allowing him to do his job. Just like every P&M employee they all have standards and customer care well above any tow company I have ever…
I've gotten roadside assistance several times from these guys. Once it was a dead battery. Twice I got towed. Last time a lockout. Always got there quickly, Always knew what they were doing. Always polite and respectful. This last time I had locked my keys in my car, while at work. He(Travis) arrived, found my car…
Billy’s very pleasant and upbeat! Also, most professional. He understood exactly what my situation was, and took care of everything for me. I highly recommend Billy, and P&M Automotive!
Billy was a life saver. Pulled my car out of an extremely precarious spot on a busy friday afternoon highway, like it was a walk in the park!
I contacted AAA because my car needs repair and Marcus from P&M Automotive was the person who towed my car to the shop. He communicated well and was punctual, professional and friendly. He was also very efficient and displayed competency. I would use P&M Automotive any day. Have never had a poor experience!
Ivan (#56) helped tow my car home after a break down, was super helpful and got my car home safe, he also takes good care of lowered cars!
Ivan was wonderful, he was sympathetic to my situation and was very timely, communicative and courteous.
Huge shoutout to Ivan (#56), needed a tow and he came quick, was super professional and efficient, and treated the car right. Great experience
Ivan #56 is a great tow guy! He’s towed for me in the past, but today he was especially quick to get my vehicle safely where it needed to be towed. He’s always professional!
We had our car break down. Ivan showed up with in 30 minutes hooked us up dropped the car off at the dealer. Then drove us to our hotel that was 15 minutes out of his way. He was very pleasant and professional. I would recommend Ivan as a tow truck driver to anyone. Thank you for such great service.
Billy Has towed 2 of my cars and has done amazing each time would strongly recommend asking for him when getting a tow from them
Friendly
Ivan was is on time and he had good service and did his job very well
Great service, super helpful and fast. Ivan #56
Ivan was very friendly and did great!
@Ivan #56. Thanks so much for jumping my car man. Super appreciate you cleaning up the corrosion around my battery so I could get back home. Kind man, sincere help, and fast/efficient service.
Ivan was very nice and very helpful
Shout out to the tow truck driver Marcus today for being professional and respectful while helping me today! Thank you again.
I had a great experience. Ivan #56 was very friendly and quick to arrive. He had my car towed home all in under an hour. By far the quickest tow I've ever had. Thank you
Billy was my tow truck driver, he was fast and got my car heading to the shop with no stress. Having repairs done here as well so will update once that is done. Edit: car was done fast, repairs were reasonably priced, staff friendly. Glad I came here. Will be bringing my car here from now on along with the husband and kids cars.
Ivan #56 out of P&M automotive!! Was phenomenal, Great customer service, truly made me feel comfortable with letting him tow my vehicle!! Shows up in a timely manner if not earlier than stated, Hands down would recommend this gentleman to anyone!!
Billy was prompt and polite. Great communicator. A+
Travis was great !
Thank you, Travis for getting my husband home. He said you were very friendly, helpful, and efficient. Special
Thank you, Travis for the great tow Very professional and very timely and very friendly
Ivan was very professional. I was stranded, but immediately felt in good hands when Ivan arrived. Would highly recommend.
Ivan number fifty six. Friendly professional and fast. Excellent service highly recommend.
Marcus was quick and professional and communicated well.
Ivan #25 came and towed my nissan altima this morning and was very respectful and came in a timely manner! Very courteous and professional! Will definitely be using services as long as they are needed !!! 10/10 need more workers like Ivan:)!!!!
Marcus was friendly and prompt. He got my car safely where it needed to go and I’m happy with the service I received.
Had a great time meeting Billy. He came, got my car onto the truck with no issues to my car. During our encounter, a woman backed up into his truck, and we were both shocked. Because her car has rear view cameras and windows. Billy, had every right to show frustration, but he had restraint, and handled the…
Very polite, professional, and caring of the driver. Overall excellent service. Also very quick to get things moved from point A to point B. Highly recommend if needed. Ivan (25)
Got a tow from Ivan (#25) today. Great communication, prompt, friendly service.
Tim was my tow truck driver for my car, he came in a very timely manner, was very polite, and respectful! My car was in a tight parking lot and he did an amazing job getting it out of there! Overall it was an 10/10 experience with this driver ! He even let me get a picture :)
Billy was great. Super friendly and great customer service!
Ivan, #25, was extremely helpful and courteous. He was efficient and attentive - excellent customer service on our tow on March 25! Thank you!!
Ivan #25 was fast and professional
Ivan was extremely friendly, professional, respectful, and I was very comfortable having to have my service dog ride in my car While it was being towed, even made sure that I was calm by commenting how Chico looked like he was just out for the ride of his life, safe and secure ❤️Excellent customer service skills 😊 Thank you, Ivan😊😁
Billy was so nice. He arrived within 15 minutes. Described the process and confirmed location. Thank you Billy
What a stressful morning until Ivan #25 from P&M Automotive to the rescue! From the initial claim Ivan called within 5 minutes and was here within 20. So prompt and accommodating. Got the car open, so I could collect my belongings and had it hitched and out of here right away. So professional and empathetic. Highly…
Marcus was very helpful!
Travis great tow tech knowledgeable efficient and great communication also P&M was a pleasure to work with no complaints, Thank you Bill!
Ivan #25 did amazing job, was on time and did a good job.
Travis was great. I blew a tire and didn't have a spare. He was there within 20 minutes of me calling and towed us from West Salem to Jefferson. It was a really pleasant experience. He was quick getting it picked up and dropped off. We rode in the truck with him, and he was very friendly with my overly excited…
Steve really made a bad situation a good experience.
Got a tow, and Billy did a great job. Very friendly, very fast.
Marcus was awesome. Great attitude and made the experience easy.
My tow truck driver Marcus was awesome! He was Super friendly, quick and efficient, and communicated well!
Deliver quickly and safely. Thanks Marcus!!
Great service from some great people! Went down to collect some belongings from my totaled vehicle and take some pictures and Marcus helped me out. Very polite and kind.
Marcus thank you for the tow
Responded quickly and we're great to work with.
Fast, friendly and reliable. Got my vehicle towed from Salem to eugene. Will most definitely use the company again and will ask for Marcus if hes available.
Omar the tow truck driver did an awesome job. Highly recommend him
The tow truck driver (Billy) was very professional, helpful and kind!!!
Billy came to help me tow my car and was hands down amazing!! He was so sweet and helpful and made a bad situation better.
Travis was super friendly and got me where I needed quickly.
Billy was excellent. Highly recommend him if you are in need of a tow.
Marcus was quick and professional! AAA W
Always the best service. The new 'Track ur Roadside Assistant' link is top tier. Billy was professional, on time, & kind when he arrived. I appreciated his reassuring words & friendly smile. Relieved so much anxiety during a stressfull time, thank you so much u guys!
Billy was great, very courteous and professional. AAA paid
Travis was awesome and got our tow done in no time at all, waited like 10 mins tops! supper nice! I hope I never need him again, but if I ever need a tow truck I hope he gets sent out!
Needed my 2018 Yukon towed from my home to transmission shop. Travis showed up on time was super friendly and professional. He handled my car with care! I’d definitely recommend Travis for any towing service needed!
Fast friendly service from Billy!
Billy was a godsend this morning! Friendly, personable, great sense of humor and efficient—got it taken care of lickety-split! Love P&M automotive!
I needed a tow to the local dealership from my home, I called AAA who connected me with Marcus at P&M Automotive. My car's engine interior was chewed up by squirrels making a home in the engine. They chewed through the alternator wiring, so I couldn't start the car. Marcus had it up on the flatbed in minutes and I…
I was in and out quick, Billy gave excellent customer service.
Travis was the guy who came a towed my car super fast and great customer service!
Marcus was fast and super-friendly!!
Billy was great!! He’s very friendly, quick, and efficient! I will 100% recommend him to others if requests are available! Amazing service!!
Billy @ P&M Automotive did a wonderful job on taking my car to the shop that I requested it to go to. He was quick at getting to my home after Triple A called him. I asked if I needed to pull my car out of the carport (I’ve been scared to start it), he said no and got it out himself. There was zero hassle and it was stress free!
Travis at p&m towing was fast and amazing he took good care of us when we got T Boned and took are care of are car and dropped us off at home thanks
Travis with P&M Automotive did an excellent Job!! Quick, friendly, safe.
Marcus has the best customer service, professionalism, knowledge, courteous and is totally awesome. Your company should clone Marcus. Thank you!
We need our car towed and Billy P, our tow guy, was able to jump and bring our car back. He was really nice and friendly. Gave us some tips and advice for to do if our car dies again. He was a total bro. Thanks!
Needed a tow and Steve was there promptly and competently loaded the car and took us to the repair shop I chose. Good job!
Billy was truly outstanding. From the moment he arrived, he was personable, calm, and incredibly empathetic. What could have been a very stressful and anxiety-inducing situation instantly felt more manageable because of his attitude and professionalism. He took the time to explain things clearly, made sure I felt…
Billy was super friendly and helpful, did his job great and had a great attitude while doing it :) Someone should give him a raise!!
Billy was absolutely amazing, helped me and my boyfriend tow his car, he was super friendly, super efficient and just really great and easy to work with! This guy needs a raise!!
What a great experience using P&M Automotive for roadside assistance. Billy was prompt, professional, & courteous.
Marcus was a great driver very careful and professional!
Marcus was fantastic!
Had a car towed by Billy for a second time. Both times Billy was friendly, professional, efficient, and careful with the car.
Marcus did a great job towing my car
Billy helped my husband with a AAA tow and he went above and beyond in the rain while my husband was warm and dry in the truck. Highly recommend his service.
Marcus and Ivan #25
Billy was great. He showed up when he said he would, got the car loaded and towed quickly. Perfect experience.
Billy was great! Safe driver and showed up quick. Car trouble makes life hard and he made my night better by simply doing his job well. Christmas Eve 2025 is trash, but P&M w/ AAA is definitely goat
Billy came to my house today to tow my car to Withnell Hyundai since I lost my car keys. I felt so stupid, but he was very kind about everything. You are lucky to have him work for your company! Thank you Billy and have a wonderful Christmas! Kimberlee Morse
Marcus D was quick fast and efficient especially cause I work night and needed to get to sleep
Marcus was super helpful, cheap pricing too!
Marcus deliver spectacular service! He was very friendly and professional. He deserves a raise!
Billy helped me out today with getting my car towed, he was very helpful and super kind throughout the whole process and still was very efficient!!! thank you guys
Marcus came and saved the day for me! He was pleasant and he made a tough situation better with helps good attitude and quick smile. Thanks Marcus!
Marcus was super helpful and very friendly. Really appreciated all of his work to make sure I was taken care of in a stressful time.
Marcus was very helpful and fast, He was a great guy for towing my car!
Marcus was friendly and took great care of me today
Awesome service from Marcus! He helped me in a pinch and got my jeep to the shop safe and sound
Great response time and professional service.
Ivan #25 was absolutely amazing helping me today, I don’t do good with high stress situations but his kindness and sense of humor helped ease the anxiety of my car breaking down due to a flat, even after he dropped my car off at the closest dealership he offered to take me home, an amazing experience all around!
Service was very good!! Ivan was very helpful and kind to us and he was able to help us get safely to where we needed to be with a broken down car😂 Thank you so much!!
This reveiw is for my tow truck driver, Billy. I called AAA at 4:22 PM after my car decided to produce its own smoke show on the side of the road. By 4:35 Billy called to say he was about 10 minutes away—which instantly made me feel better. He arrived promptly as he said he would, was professional, and handled…
Ivan (#25) was very helpful, fast, and professional. Thank you for your prompt service!
Billy was prompt and was able to get my car out of a tricky spot, since my battery was dead, and towed it where thw car needed to go. If I need help in the future, I would ask them again.
Car died. It was starter. Travis came to tow it. Great communication & care.
Travis was awesome! He arrived in a timely manner and treated my car with care.
Kyla came to help me with my car problem today and she was amazing! She was very professional, kept me informed as to her plan, and took great care with my car. She got me and my car home as quickly as possible with full safety in mind. Should I ever need road side service again in West Salem I hope she is available!
Marcus was a great guy and hard worker!very professional, I hope I get him again;)
Got a flat tire and they responded really quickly and took great care of my vehicle. Billy was really helpful in making sure my car was transported to the right location. He was kind and his truck was super clean as he had to give me a ride in it. Thanks Billy!
Omar made my night he was very timely, polite, professional, and clean Would definitely suggest using their services in the future
Ivan was awesome
PM Automotive helped us over two days, and both drivers were awesome. Steve assisted us first and was incredibly kind and patient during a stressful situation. The next day, Billy helped us and showed the same level of professionalism and genuine willingness to help. We truly appreciated how they handled everything.…
Here’s a raving review you can use: --- If you ever find yourself stranded and needing a hero on four wheels, **Billy the tow truck driver** is your guy. My Suburban decided to give up on me at the worst possible moment, but Billy turned what could’ve been a stressful mess into one of the smoothest towing…
Kyla was amazing!!! Very friendly and did a great job :)
Kyla from P&M Automotive arrived very quickly. She had my van loaded and towed back to my place in a jiffy! She was very professional and careful. She treated me like she cared about my vehicle and my wishes to get it home safely. Thanks Kyla so much, you're the best!!!
Marcus was very kind and reliable, quick towing from location to location. Greatly appreciate his service!!
I've used P&M Automotive for towing (through AAA) several times.They arrived quickly and got my vehicle to a mechanic. Recommend A++++
Had to have our car towed last week after it broke down on Portland Road Northbound I-5 Freeway on-ramp. Marcus was great. He arrived very promptly and was able to my car and myself off the freeway on ramp and to the repair shop. Very kind and helpful! He did a great job and I would recommend P & M Automotive to anyone who needs a tow!
Travis was so great! It was a stressful situation and he was super helpful and went above and beyond.
Best tow truck experience I could ask for. I was stranded and Billy was incredibly nice. He knows who the good mechanics are in town which is vital. Very good experience if you need someone call Billy.
Ivan Paul from P&M Automotive came out and hauled my car home. He was very professional and allowed car traffic in the parking lot to move around him while he hooked up my car on his Tow bed. He unhooked and placed it in my parking space at my apartment and gave me the shop Manager's name, Jason, in case I needed to…
Thank you Kyla for the great service and quick tow. Fantastic.
Ivan was very friendly and efficient!
Needed to have car towed from Salem, OR to Silverton, OR. Driver was Ivan #25 Honored our Triple A membership. Was notified when driver would arrive. Was respectful and friendly. Would use them again.
Steve made the experience incredible, quick and professional, very well done. This will be my number one choice going forward. Great service, thank you!
Billy was awesome! Very fast and helpful, he’s a cool guy who’s fun to talk to while he takes care of business
Ivan (#25) was great! Very friendly and quick tow.
Mayco was quick and very friendly!
Billy's the G.O.A.T. of towing. Great overall experience 👌
Billy made the process of towing my car home from Salem easy and painless. Would use this service again if I broke down again.
If you want expedient and respectful care, look no further! Billy the tow truck driver was very nice, respectful, and pleasant to deal with. He took care when loading and hooking up my vehicle, and I will absolutely use P&M in the future! Thank you so much!!
The tow driver Ivan, was courtesy and proficient. He was very knowledgeable and professional.
Ivan with the towing services for the P & M automotive company is absolutely superb with his professionalism and not only that Ivan has a very easy going calmness about him that he made me absolutely forgot about my car problems that was stressing me out that Saturday even of October 25 2025 . Ivan is a great asset…
Quick and easy experience. Thank you Ivan (#25)!!
Ivan driver #25 went above and beyond! Thanks for your help 😊
Omar was friendly, personable and professional. He did a great job and appreciate him working in the wind and rain.
I needed a late-night tow and thankfully Travis was my technician. He was prompt, courteous and gave exceptionally kind service during a stressful time. Thank you Travis!
My car needed to be towed and the driver was very pleasant, arrived expeditiously and handled my vehicle gently. Thanks for your help Marcus.
Shoutout to Ivan #25. He was great, fast service, super nice and very professional.
Ivan got there fast and with no hassle towed my car home and because of him I can enjoy the rest of my day excellent service and very comfortable ride as well would definitely recommend
Omar came out and charged the battery. Drives like a dream again. Ivan helped me on Sunday. He towed the car to my home. Both were very helpful. Thanks to them both. And the girls at AAA. It’s always a little unnerving when the car won’t start. The girls were all very calming to me. I knew I was in good hands.
Ivan was very professional and fast.
Ivan was great with communication. Arrived with great time and was super helpful in delivery!
Great experience. Billy was incredibly friendly, and so quick! Would definitely recommend.
Great service!! We cannot thank Ivan (truck #25) enough! He went above and beyond to get his truck to us in record time when our car broke down on the freeway late at night. He was very professional and courteous. We were stranded on the side of the freeway with two small children, but are all home safe and sound thanks to him! We are so grateful.
Travis rescued us when our truck broke down. He was kept us updated, was timely, kind and professional. He made having to have to be towed as painless as possible. Thank you Travis!
Contacted AAA roadside service to get my car towed to Auto Mechanic. Travis from P&M Automotive met us with a smile and great focus to help us. He was fast, efficient, and very friendly. We appreciate him!
Great job super easy to work with! Had my tow with Ivan (#25) and it went super smoothly
Marcus did great, helped a bunch. Very thankful
Marcus was helpful and friendly & very competent at towing in a tight space.
Ivan was great to work with. Awesome service!
Billy was great! He got everything taken care of in a timely manner and had great customer service.
Marcus was a great tow truck driver! He worked safely and quickly to make sure everything was taken care of!!
Ivan was prompt, helpful, and kind. He even was able to still drop off our car at the mechanic’s even though they were closed! He found a way to make it happen for us and we appreciated a ton. Thanks Ivan!
Billy our driver was very professional and treated our vehicle with respect. His response to our call was timely and the ability to follow him on the app worked great.
I had my car towed to a tire store because my tire was punctured. My driver was Ivan in truck #25 and he was super. He was punctual, efficient, friendly and kept me notified of his progress. If I ever need another tow I hope I get Ivan or someone close to as good.
Ivan was very respectful and got to my car within 30 minutes, I couldn’t believe how quickly I was able to get the car to the shop and I would absolutely use the service again.
Billy was great to work with, very kind and quick with getting everything done
Travis was a pleasure! Happy nice joyful and experienced. Thanks!!
One of our long time vehicles is finally retired for good. Thank you to Matt for the diagnostics results and advice. Thank you to Marcus for the fast and friendly tow! I appreciate you parking her where I asked and your easygoing manner. It’s nice to do business with a friendly person. I highly recommend this shop and the towing based on my experience.
Our experience with Ivan truck #25 was great! He was sent to us through AAA. We were towing our trailer with our 4 yrs old grandkids on I5 when our truck blew a radiator hose. About an hour later, Ivan had our truck on it's way to Vancouver from Turner. We had a picnic and made the best of it for the next 45 minutes…
Billy was terrific, friendly and efficient. Had my vehicle hook up and on its way in minutes.
Very communicative and professional! Billy was our driver and made everything easy!
Billy P helped me out after I broke down on the side of the road. Quick to get a flatbed out near downtown and got my car up and to the shop really quickly. Saved me from the heat.
Great customer service very nice
We needed my wife’s car towed to our mechanic since the engine would not even turn over. It was parked in our garage. Ivan, with P & M Automotive, showed up as a response to our AAA request. He was absolutely awesome! He was able to find a way to get the car out of the garage even when the electronic parking brake…
Marcus was such a huge help, quick and professional as can get.! Very sweet and walked me through on things he was doing to get my vehicle onto the bay. If I could give 10 stars I would. Thank you Marcus for your help and everything you do.
Billy is Amazing. He came to our rescue when our car broke down. He showed up within 15 minutes and with one attempt lined his ginormous truck up to my little car and got it on his truck before my daughter could grab her ice-cream. He graciously gave us a ride to the rental car place. He certainly makes P&M look…
The man the legend BILLY!, Billy was an awesome dude, funny guy and also very skilled with the rig. The ride was chill I just got in to an accident so he was asking if I’m okay and all that good stuff. I hope you get that Nissan S15 you were telling me about man. Great tow company I’m sure everyone else is just like Billy.
Ivan on truck #25 is incredible. He was professional and showed up before the time he had originally told me. Would absolutely recommend.
Billy was extremely helpful and patient when he came to give my car a tow. This was the first time I've been alone while dealing with a broken down car and I felt heard and comfortable the entire time. Arrival was swift, process easy, and over quickly without any further problems.
Ivan # 25 was awesome; sensitive to my feelings, gentle handling, very courteous and respectful. Highly recommend him for his fabulous customer service skills.
Marcus is 5 star driver! I really appreciate your help Marcus.
Tow arrived on time. Kyla got the vehicle loaded and delivered to repair shop quickly. Next time a tow is needed I will call P&M and hope Kyla is on schedule!
Kyla was so great when she came to pick up my car.
Travis was very helpful and reassuring. Got my car to my mechanic quickly and without issues. He was very professional. Much appreciated his kindness.
Travis was a huge lifesaver for me today. My Honda completely lost its wheel today and it went flying off my car. I was stuck on the side of the road for longer than I would have liked but when he got there he was very gentle with my car. Very considerate of what he was doing and he did an overall great job. Thank you so much again Travis. You rock!!
The best AAA service who has always been rock solid and dependable.
Ivan helped me and my mom tow our car back home after our car broke down on the side of the freeway. We couldn’t have asked for a better experience. #25
Jermain T was amazing and very kind and curious. Highly recommend
Marcus was punctual and friendly when he picked up my car. High recommend P&M
Jermain T. Saved the day!!! So quick awesome friendly customer service. Quickky helped me get back on the road safe!
My car broke down right in the middle of busy downtown salem, but one call and Javier was out to get me towed to the shop. Javier had great service and worked fast to have my car hooked up and dropped off in no time. If available I would definitely request him for my future tows when needed. Edit 7/23/24- Used P&M…
Jermain was so quick, friendly and so kind. Your definitely in good hands with him.
my Driver Billy was very courteous and easy to deal with. Did his job right and quickly. 10/10
EDIT: #3 with Javier. Such a sweet man! P&M has hired all the kind hearted pros for all the AAA needs! my 2nd time using P&M and Jesse #648 was equally kind, professional, and made this unfortunate experience alot less stressful. Thank you Jesse! I had the pleasure of using Marcus and his towing service recently,…
Marcus was extremely fast, nice and direct! usually getting towed seems like a pain but this time marcus made everything so easy and fast. If I need a tow again i’ll be calling to get Marcus personally!
Had to get a tow an hour away for transmission work on my Subaru. Marcus came out and was very kind and helpful through the whole process. He definitely made a very stressful situation for me so much better and if I need a tow again I hope he's the one picking up!
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Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 587 | — |
| Battery service | 277 | — |
| Special vehicle towing | 129 | — |
| Battery | 105 | — |
| Tire change | 86 | — |
| Car lockouts | 46 | — |
| General repairs & maintenance | 34 | — |
| Tires | 22 | — |
