Experts Reviews · Company report
P&M Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%6+0.4Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

P&M Automotive

Salem, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #376Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.9★ from 4,724 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.P&M Automotive is better than 92% of auto repair shops.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.P&M Automotive is better than 86% of auto repair shops.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.P&M Automotive is better than 97% of auto repair shops.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.P&M Automotive is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.P&M Automotive is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.P&M Automotive is better than 6% of auto repair shops.F
6

Reviews for your job

Customers hired P&M Automotive for 8 kinds of job.

P&M Automotive for car towing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.588
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Car towing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.99%

All 588 Google reviews tagged “Car towing” · showing 40

Xaviera day ago★★★★★

Marcus did a wonderful job , he was super speedy in his service and super helpfuf!!!

Great priceCar towing
Bianca1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Marcus was super quick and nice!

Great priceCar towing
Ryan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Ivan the driver was very friendly and quick to arrive to get my car loaded up on his flatbed. Great customer service!

Car towing
Calista1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

We called AAA and Jesse came to help us. He was THE MOST HELPFUL FRIENDLY PERSON we could have dealt with. He was very knowledgeable and kind and did an amazing job! Thank you so much!

Car towing
DJ1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Quick and polite! Billy managed to show up on time and tow a dead car which wouldn’t even go into neutral. I recommend this service to anyone who needs their car towed.

Car towing
MelanieLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Thanks, P&M Steve was helpful and kind ! Services through AAA, it took about 15 minutes for the pick up time. Follow up a year later.... I called to have my car taking into the shop finally have it worked on. And the one that comes to take my car is steve. Thanks Steve excellent service once again.

Customer photo from Melanie's review
Reasonable priceCar towing
sierra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very helpful and kind drive!

Great priceCar towing
Heather1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very thankful for Bill… he was so helpful & even gave me suggestions to save money and next steps with my Tesla warranty but I haven’t even thought of. We need more people like Bill… his customer service was top-notch! Steve ,who towed my car, came exactly in the time frame I’d been given (props to P & M Towing…

Car towing
Caleb4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Marcus was awesome! Was able to reach me in around 15 minutes, hooked up my car in no time at all, and was very nice and helpful!

Car towing
Andrew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Ivan #56 is a great tow truck driver. Great service quick and clean. Really got me out of a jam.

Car towing
Bob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Ivan #56 was amazing and so so so speedy I cannot recommend a tow truck driver more

Great priceCar towing
Raul8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Ivan #56 was on time, quick, and friendly. Will definitely use P&M again.

Car towing
Denis7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Marcus was very professional and friendly and courteous. I would request him for further tows.

Not sureCar towing
Celeste3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★

If I could do 0 stars, I would. I have never had a mean tow truck driver. The tow truck drivers are the saving grace of this company. The front desk people and other workers, however, are the rudest, most despicable people I have ever had the displeasure of interacting with in my life. First of all, the rude lady on…

Customer photo from Celeste's review
OverpricedCar towing
Assure2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I had a very good experience. The driver was very helpful. Driver name is Spencer 634

Car towing
Stacey9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Had daughters car towed from Salem, Or to Hillsboro, Oregon. Safe and excellent service and very nice! Spencer was great! 10/19/26

Car towing
Barbara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

My car clutch blew but thankfully P&M Towing (Triple AAA) showed up to help us get towed back home. Marcus was our tow guy, he was extremely professional, courteous, and got the job done ASAP. Highly recommend P&M Towing!

Great priceCar towing
Esmeralda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Marcus did such an outstanding job!

Car towing
Kimberly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Spencer was amazing. Friendly, courteous and professional. Will use P&M automotive in the future.

Great priceCar towing
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Ivan #56 was very professional! Customer service was outstanding and he new how to treat my vehicle. I would recommend P&M towing to anyone. Thank you Ivan!

Not sureCar towing
romar3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Ivan was awesome and very helpful towing my car all the way to a shop in Portland. He was careful and very considerate with the car. A+++ service would highly recommend!

Great priceSpecial vehicle towingCar towingLong distance hauling
Whitney4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My car broke down in Salem at 4:30 am. Ivan #56 came quickly, was efficient, kind and helpful in getting my car (and me) where we needed to go. Thanks for making a difficult and stressful situation easier! Your help and kindness was truly appreciated.

Not sureCar towing
Logan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a wonderful experience with Ivan #56 he was kind and vehicle was parked and arrived safely. I hope he has a great rest of his life

Car towing
KatieLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Ivan was a life saver, so accomodating, and quick to respond when we needed a long distance tow. I am so so thankful for him getting us back home safely. His calm and positive demeanor was exactly what we needed.

Reasonable priceCar towingLong distance hauling
Ava1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Ivan was incredibly understanding and patient. He took extra special care of my car and parked it perfectly.

Car towing
Casandra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Ivan #56!

Not sureCar towing
Jenna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Earlier today I had gotten a flat tire. Ivan (#56) showed up and was very friendly and helpful with the process. Highly recommend, thank you Ivan!!

Great priceCar towing
kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Ivan # 56

Reasonable priceCar towing
Janet1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our driver Ivan was great. He arrived on time here on the coast after driving from Salem and got us and our car to the Tesla service center back in Salem in time for our appointment. 👍👍

Great priceCar towing
ScottLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Omar with towing picked up my car. He was friendly and took care with it. Thank you Omar. Scott

Car towing
Katrina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Efficient and kind Spencer 634

Car towing
Sara9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Marcus was great - friendly, fast and efficient! I am editing this review since Google doesn’t allow me to leave two reviews for the same business… I have problems. What can I say? I needed ANOTHER tow early this morning, and this time it was IVAN #56. He was awesome - quick, friendly, and he got me where I needed…

Customer photo from Sara's review
Great priceCar towing
Sarah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Driver was professional, efficient, and informative. I thought Spencer (634) was helpful.

Not sureCar towing
Elissia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Marcus was very helpful, very thorough and straightforward, well 5 stars deserved.

Great priceCar towing
kim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I have AAA and they answered my service request for a flat tire within 5 mins. And they showed up within 15min at the location. Cody is amazing and got me back on the road within 15min.

Special vehicle towing
Cellotopia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service. Worked car out of a tight spot and got it to the shop without a scratch.

Not sureCar towing
Dakota2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My car popped a coolent hose and ivan #56 towed my car home and took really good care of it because my car was lowered and he is a really good guy

Great priceCar towing
Malice16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Marcus was amazing! very friendly and helpful.

Reasonable priceCar towing
marcLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I was a little nervous getting my big Doolley towed, but Ivan handled it like a professional every time I’ve used P and M automotive towing. Tow my vehicles They have been professionals and always treated my vehicles with Care.

Great priceCar towing
Tiffany4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Ivan (#56) helped me out of a ditch during peak traffic hours and saved the day. He was prompt, communicated well and was very kind.

Not sureCar towing

Show more car towing reviews (548 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 62%Reasonable 21%Overpriced 2%Not sure 15%

Jobs customers hired them for

Compare with