How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%6+0.4Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREP&M Automotive
Salem, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #376Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.9★ from 4,724 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired P&M Automotive for 8 kinds of job.
P&M Automotive for car towing
Clear ✕All 588 Google reviews tagged “Car towing” · showing 60
Marcus did a wonderful job , he was super speedy in his service and super helpfuf!!!
Marcus was super quick and nice!
Ivan the driver was very friendly and quick to arrive to get my car loaded up on his flatbed. Great customer service!
We called AAA and Jesse came to help us. He was THE MOST HELPFUL FRIENDLY PERSON we could have dealt with. He was very knowledgeable and kind and did an amazing job! Thank you so much!
Quick and polite! Billy managed to show up on time and tow a dead car which wouldn’t even go into neutral. I recommend this service to anyone who needs their car towed.
Thanks, P&M Steve was helpful and kind ! Services through AAA, it took about 15 minutes for the pick up time. Follow up a year later.... I called to have my car taking into the shop finally have it worked on. And the one that comes to take my car is steve. Thanks Steve excellent service once again.
Very helpful and kind drive!
Very thankful for Bill… he was so helpful & even gave me suggestions to save money and next steps with my Tesla warranty but I haven’t even thought of. We need more people like Bill… his customer service was top-notch! Steve ,who towed my car, came exactly in the time frame I’d been given (props to P & M Towing…
Marcus was awesome! Was able to reach me in around 15 minutes, hooked up my car in no time at all, and was very nice and helpful!
Ivan #56 is a great tow truck driver. Great service quick and clean. Really got me out of a jam.
Ivan #56 was amazing and so so so speedy I cannot recommend a tow truck driver more
Ivan #56 was on time, quick, and friendly. Will definitely use P&M again.
Marcus was very professional and friendly and courteous. I would request him for further tows.
If I could do 0 stars, I would. I have never had a mean tow truck driver. The tow truck drivers are the saving grace of this company. The front desk people and other workers, however, are the rudest, most despicable people I have ever had the displeasure of interacting with in my life. First of all, the rude lady on…
I had a very good experience. The driver was very helpful. Driver name is Spencer 634
Had daughters car towed from Salem, Or to Hillsboro, Oregon. Safe and excellent service and very nice! Spencer was great! 10/19/26
My car clutch blew but thankfully P&M Towing (Triple AAA) showed up to help us get towed back home. Marcus was our tow guy, he was extremely professional, courteous, and got the job done ASAP. Highly recommend P&M Towing!
Marcus did such an outstanding job!
Spencer was amazing. Friendly, courteous and professional. Will use P&M automotive in the future.
Ivan #56 was very professional! Customer service was outstanding and he new how to treat my vehicle. I would recommend P&M towing to anyone. Thank you Ivan!
Ivan was awesome and very helpful towing my car all the way to a shop in Portland. He was careful and very considerate with the car. A+++ service would highly recommend!
My car broke down in Salem at 4:30 am. Ivan #56 came quickly, was efficient, kind and helpful in getting my car (and me) where we needed to go. Thanks for making a difficult and stressful situation easier! Your help and kindness was truly appreciated.
I had a wonderful experience with Ivan #56 he was kind and vehicle was parked and arrived safely. I hope he has a great rest of his life
Ivan was a life saver, so accomodating, and quick to respond when we needed a long distance tow. I am so so thankful for him getting us back home safely. His calm and positive demeanor was exactly what we needed.
Ivan was incredibly understanding and patient. He took extra special care of my car and parked it perfectly.
Ivan #56!
Earlier today I had gotten a flat tire. Ivan (#56) showed up and was very friendly and helpful with the process. Highly recommend, thank you Ivan!!
Ivan # 56
Our driver Ivan was great. He arrived on time here on the coast after driving from Salem and got us and our car to the Tesla service center back in Salem in time for our appointment. 👍👍
Omar with towing picked up my car. He was friendly and took care with it. Thank you Omar. Scott
Efficient and kind Spencer 634
Marcus was great - friendly, fast and efficient! I am editing this review since Google doesn’t allow me to leave two reviews for the same business… I have problems. What can I say? I needed ANOTHER tow early this morning, and this time it was IVAN #56. He was awesome - quick, friendly, and he got me where I needed…
Driver was professional, efficient, and informative. I thought Spencer (634) was helpful.
Marcus was very helpful, very thorough and straightforward, well 5 stars deserved.
I have AAA and they answered my service request for a flat tire within 5 mins. And they showed up within 15min at the location. Cody is amazing and got me back on the road within 15min.
Great service. Worked car out of a tight spot and got it to the shop without a scratch.
My car popped a coolent hose and ivan #56 towed my car home and took really good care of it because my car was lowered and he is a really good guy
Marcus was amazing! very friendly and helpful.
I was a little nervous getting my big Doolley towed, but Ivan handled it like a professional every time I’ve used P and M automotive towing. Tow my vehicles They have been professionals and always treated my vehicles with Care.
Ivan (#56) helped me out of a ditch during peak traffic hours and saved the day. He was prompt, communicated well and was very kind.
Spencer came and towed my car the other night. You couldn’t ask for a more prompt, professional, competent, or kind person to show up and save the day. Thanks Spencer!!!!!
Ivan #56 very quick and helpful
Excellent service! Ivan, #56 was great. Very helpful and helped make our unfortunate situation easier to deal with. Thank you for the excellent service.
For how bad of a moment we were having stranded on the side of I-5 with a flat tire. Billy from P&M was there to help us out pretty quickly. What a great guy. Super friendly and very helpful. Made sure not to damage our car when loading and treated it like his own. Hard to find people like that these days. You…
Service was quick, friendly and no hassle. Very appreciative!
Jennifer was amazing in helping me get a tow on a very busy evening. Steven showed up early, was super friendly and kind. Absolutely highly recommend. And their pricing is AFFORDABLE!
Sept 5 Steve is very detailed and efficient on how he handled my Range Rover! We’re very satisfied with his service!
Ivan #56 was awesome! Prompt, professional and personable. Highly recommend.
Ivan #56 Best service
Ivan was friendly, professional, and made a frustrating situation a lot less stressful. He arrived promptly, handled everything with care, and got my car where it needed to go without any issues. Really appreciate the great service.
Had our car towed by Ivan (#56). He was very quick and professional. Much appreciated. The tow was covered by AAA, so I can't comment on the price.
Ivan did a great job.
Billy was kind and friendly and got my broken down car to the shop of my choice quickly.
Ivan #56 was so amazing! Great service and was so nice. Made getting a flat tire a good experience! Thank you!
The guy was very gentle with our 68 Camaro and treated it very well like his own
Ivan did a wonderful job towing my vehicle. Thank you, Ivan!
My tow driver, Marcus, was friendly, personable, and completely professional during the process of towing my car to my dealership for repairs. He kept me updated as to his arrival and made sure I understood everything going on during the tow. Highly recommend!
Billy help get my mom's car out of the parking lot ditch safely. Thank you for rest assuring my mom that the car was good and safe to drive back home to California. Im glad AAA sent him to our rescue... you deserve a gold star 🌟
I had Marcus tow me and my car back home, he's a great guy who seems to really know what he’s doing. Super friendly too
Billy was the technician that helped us very cool guy can't say enough good things about him very professional got the job done in a timely manner extremely professional
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 587 | — |
| Battery service | 277 | — |
| Special vehicle towing | 129 | — |
| Battery | 105 | — |
| Tire change | 86 | — |
| Car lockouts | 46 | — |
| General repairs & maintenance | 34 | — |
| Tires | 22 | — |
