Experts Reviews · Company report
P&M Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%6+0.4Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

P&M Automotive

Salem, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #376Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.9★ from 4,724 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.P&M Automotive is better than 92% of auto repair shops.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.P&M Automotive is better than 86% of auto repair shops.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.P&M Automotive is better than 97% of auto repair shops.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.P&M Automotive is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.P&M Automotive is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.P&M Automotive is better than 6% of auto repair shops.F
6

Reviews for your job

Customers hired P&M Automotive for 8 kinds of job.

P&M Automotive for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.34
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.53
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 55/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#443 / 457
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.78%

All 34 Google reviews tagged “General repairs & maintenance”

Golden2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Ivan #56 was there super quick and communicated great. Helped me out and followed me home to make sure nothing else went wrong. Great service would recommend.👍

General repairs & maintenance
Kris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Matt driver 675 came out for a triple,AAA call and did a fantastic job. Explained what was wrong with my battery and plus I love P &M. That is where I take my vehicles. They're a great crew and a great business.

General repairs & maintenance
Kai1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Ivan helped me put on a spare tire. Very fast and efficient.

Great priceGeneral repairs & maintenance
Mikka1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ivan was on time and super helpful. Had my flat tire changed out in about 10 minutes and was even kind enough to check the flat for holes and damage before loading it into the truck for me. :)

General repairs & maintenance
BitsyLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Billy was my tow truck driver, he was fast and got my car heading to the shop with no stress. Having repairs done here as well so will update once that is done. Edit: car was done fast, repairs were reasonably priced, staff friendly. Glad I came here. Will be bringing my car here from now on along with the husband and kids cars.

Reasonable priceBattery serviceGeneral repairs & maintenanceCar towing
MistyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great service.

Great priceGeneral repairs & maintenanceAuto maintenanceOil change
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Travis at p&m towing was fast and amazing he took good care of us when we got T Boned and took are care of are car and dropped us off at home thanks

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceAuto engine diagnostic
kaylunLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★

Ask for itemized work orders. They told me my engine would be replaced, but never did, they didn't replace my oil pan seal either, definitely over priced, and the front office lady is rude when you have two vehicles for service. Most of the mechanics are knowledgeable, and they do good work. I personally…

OverpricedGeneral repairs & maintenanceOil change
DLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Fantastic service and professionalism. I thought I was going to have a 2-3k bill for replacing a heater core and a few extras. Turned out I had a plugged AC drain. $99 dollars and done the same day.

Great priceGeneral repairs & maintenance
A.D.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

When you find a good, honest auto mechanic, you stop looking. P&M is the one that keeps you coming back. While others told me I needed brakes so they could sell me some, P&M told me I still had life in them. I really appreciate this team.

Great priceGeneral repairs & maintenanceBrakesTire change
Larisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★

I’ve been to P&M about three times for separate things. They told me I needed new brake rear rotors and pads and quoted me almost $600. I called around town and other people were charging $375. When I took my car in to TWO SEPERATE mechanics they showed me my rotors and pads and they’re barely used, so no reason to…

OverpricedTransmissionGeneral repairs & maintenanceAuto brake repair
Les5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had my 2020 Impala towed to P and M Automotive due to a fuel leak. Spoke to Amanda and Brian that gave me an estimate and the time needed to complete the job. They were right on time and price, very professional. I highly recommend P and M Automotive for anyone wanting that kind of service.

Great priceGeneral repairs & maintenanceFuel delivery
riley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Darius was an absolute G. 10/10 top notch service

General repairs & maintenanceElectrical
Carleigh15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Cody was who responded to our AAA call when our car wouldn’t start, and promptly found and solved the issue. He was great to chat with and was quick to send us on our way after an efficient battery replacement! Very much appreciated!

Auto battery maintenanceAuto battery replacementAuto maintenance
Brady6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Travis was very friendly and helpful, and was able to figure out what was going on very quickly and get it running again.

General repairs & maintenance
Sherry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Trustworthy, honest and courteous. They take care of what you need to have done. I would recommend.

General repairs & maintenance
Kayley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Cody from P&M Automotive was prompt, worked quickly, and gave me very clear instructions on how to avoid experiencing the issue again without talking down to me. Fantastic service, 100% recommend!

General repairs & maintenance
GrandmaGee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My tire was flat and I needed to use my spare. Cody from P & M Automotive, not only was early but very efficient. I will definitely use P &M Automotive in the Future. Thank you Cody. Not all superheroes wear capes🎃

General repairs & maintenance
lakendera8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Marcus is my favorite of the P&M family. Great attitude, fast, and efficient with service!! If you don’t go to these guys for your automotive needs, then what are you doing?!

Auto battery maintenanceAuto battery replacementAuto glass repair
GregorioLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★

Don’t call them i guess. I asked how much is estimated on fixing my SUV that has been down for a FEW years and angry guy over phone said to not even bother to get it towed here(my money) if the gas smells like rotten eggs. Well it did. My neighbor fixed it easily even with that smell. SUV still runs great like new. Thanks for nothing.

General repairs & maintenance
CaptainLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

P&M got me in after a breakdown on a long trip and had me back on the road in a day and a half. I had taken my truck in to service this same system at a previous shop prior to departing my trip and it took over a week and their fix failed! P&M completed the work in less time and at a lower cost than they quoted, and…

A/C installation & repairGeneral repairs & maintenance
JimLocal Guide · 243 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Honest, dependable and reliable work. I am highly impressed with these folks. I would recommend them for any repair work. They will only do what is necessary and will tell you if you do not need something done on your vehicle. Update! I brought my new old S10 in with steam blowing all over. They fixed it very fast…

Air & cabin filter replacementGeneral repairs & maintenanceOil change
E5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

P&M are the Best!!!!!!!! I thought I needed servicing because a dash light was blinking, One of the guys went out and fixed it and came in to hand my keys back. He said it was a light that got stuck on and it wasn't due for serving yet. If that isn't honest and very caring service -- I don't know what is! As long…

General repairs & maintenance
Nana511Local Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had an outstanding experience! I will never go anywhere else. Great customer service, very transparent, and great work! I again have peace of mind that my car will not let me down!! THANKS P&M AUTOMOTIVE!!!

A/C installation & repairAir & cabin filter replacementAir conditioning
CB4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We faced a unique situation maintaining/repairing a 2002 Buick, that had been stored in Salem for over one year, to be roadworthy for move to Seattle. Entire transaction with Jason was handled remotely by phone and e-mail: initial work scope discussions, tow from garage storage location to shop, comprehensive…

Air & cabin filter replacementBatteryBrakes+ Punctuality+ Quality+ Professionalism
Lee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I just can’t say how much I appreciate the experiences I have had with P&M. They are fantastic. Travis has come to our families rescue several times and is always helpful and makes you feel like you are their most important client. Recently I had an experience with a different towing company - ugh. Our car had been…

Car towingGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Jamison1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

I was recommended here. I brought my car in because I noticed a coolant leak and to replace an ignition coil since something was stripped and I couldn't remove the bolt myself. On a Saturday around noon I got a call saying it would be around $1,200 for everything they found. I said go ahead. First thing in the…

General repairs & maintenance− Quality
Rock3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★

This place is awful. If you're a women don't come here.

General repairs & maintenance
Craig14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I brought in my pickup and they did a great job - so much that I am in love with my car all over again. It runs like a top. I will go back to P&M the next time I need repair work done.

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
NathanLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The most important thing to me is that i trust my mechanics and i trust these ones. I never feel like i am being upsold or pressured into a service. If they recomend something i almost always go for it, because that trust is there

Auto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
JoshLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Have used P&M a few times in the last few years. They have always been friendly, explain things in great detail, call with what the technician has inspected and what they think should be done, have never tried to pressure a repair, will sometimes even recommend waiting on something until a few service intervals…

General repairs & maintenanceOil changeTransmission+ Punctuality+ Quality+ Professionalism
Al6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Joel did a great job of towing my car. Excellent service. Would use them again.

General repairs & maintenance+ Punctuality+ Quality+ Professionalism
Troy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

During a routine oil change at a local oil-change outfit (not P&M), a rookie technician inadvertently drained out a portion of my transmission fluid by mistake! P&M was contracted by the oil-change place to rectify the error and replace my transmission place, which was beyond the capabilities of the oil-change shop.…

General repairs & maintenanceTransmission+ Punctuality+ Quality+ Professionalism
BobLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I received roadside assistance last night from Travis. We were on the should of i5 with lots of traffic late at night. Travis came to our assistance and was very professional courteous and of course successful in getting us back on our way. Thank you Travis and P&M!

General repairs & maintenance

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 62%Reasonable 21%Overpriced 2%Not sure 15%

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