How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%6+0.4Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCOREP&M Automotive
Salem, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #376Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.9★ from 4,724 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired P&M Automotive for 8 kinds of job.
P&M Automotive for general repairs & maintenance
Clear ✕All 34 Google reviews tagged “General repairs & maintenance”
Ivan #56 was there super quick and communicated great. Helped me out and followed me home to make sure nothing else went wrong. Great service would recommend.👍
Matt driver 675 came out for a triple,AAA call and did a fantastic job. Explained what was wrong with my battery and plus I love P &M. That is where I take my vehicles. They're a great crew and a great business.
Ivan helped me put on a spare tire. Very fast and efficient.
Ivan was on time and super helpful. Had my flat tire changed out in about 10 minutes and was even kind enough to check the flat for holes and damage before loading it into the truck for me. :)
Billy was my tow truck driver, he was fast and got my car heading to the shop with no stress. Having repairs done here as well so will update once that is done. Edit: car was done fast, repairs were reasonably priced, staff friendly. Glad I came here. Will be bringing my car here from now on along with the husband and kids cars.
Great service.
Travis at p&m towing was fast and amazing he took good care of us when we got T Boned and took are care of are car and dropped us off at home thanks
Ask for itemized work orders. They told me my engine would be replaced, but never did, they didn't replace my oil pan seal either, definitely over priced, and the front office lady is rude when you have two vehicles for service. Most of the mechanics are knowledgeable, and they do good work. I personally…
Fantastic service and professionalism. I thought I was going to have a 2-3k bill for replacing a heater core and a few extras. Turned out I had a plugged AC drain. $99 dollars and done the same day.
When you find a good, honest auto mechanic, you stop looking. P&M is the one that keeps you coming back. While others told me I needed brakes so they could sell me some, P&M told me I still had life in them. I really appreciate this team.
I’ve been to P&M about three times for separate things. They told me I needed new brake rear rotors and pads and quoted me almost $600. I called around town and other people were charging $375. When I took my car in to TWO SEPERATE mechanics they showed me my rotors and pads and they’re barely used, so no reason to…
Had my 2020 Impala towed to P and M Automotive due to a fuel leak. Spoke to Amanda and Brian that gave me an estimate and the time needed to complete the job. They were right on time and price, very professional. I highly recommend P and M Automotive for anyone wanting that kind of service.
Darius was an absolute G. 10/10 top notch service
Cody was who responded to our AAA call when our car wouldn’t start, and promptly found and solved the issue. He was great to chat with and was quick to send us on our way after an efficient battery replacement! Very much appreciated!
Travis was very friendly and helpful, and was able to figure out what was going on very quickly and get it running again.
Trustworthy, honest and courteous. They take care of what you need to have done. I would recommend.
Cody from P&M Automotive was prompt, worked quickly, and gave me very clear instructions on how to avoid experiencing the issue again without talking down to me. Fantastic service, 100% recommend!
My tire was flat and I needed to use my spare. Cody from P & M Automotive, not only was early but very efficient. I will definitely use P &M Automotive in the Future. Thank you Cody. Not all superheroes wear capes🎃
Marcus is my favorite of the P&M family. Great attitude, fast, and efficient with service!! If you don’t go to these guys for your automotive needs, then what are you doing?!
Don’t call them i guess. I asked how much is estimated on fixing my SUV that has been down for a FEW years and angry guy over phone said to not even bother to get it towed here(my money) if the gas smells like rotten eggs. Well it did. My neighbor fixed it easily even with that smell. SUV still runs great like new. Thanks for nothing.
P&M got me in after a breakdown on a long trip and had me back on the road in a day and a half. I had taken my truck in to service this same system at a previous shop prior to departing my trip and it took over a week and their fix failed! P&M completed the work in less time and at a lower cost than they quoted, and…
Honest, dependable and reliable work. I am highly impressed with these folks. I would recommend them for any repair work. They will only do what is necessary and will tell you if you do not need something done on your vehicle. Update! I brought my new old S10 in with steam blowing all over. They fixed it very fast…
P&M are the Best!!!!!!!! I thought I needed servicing because a dash light was blinking, One of the guys went out and fixed it and came in to hand my keys back. He said it was a light that got stuck on and it wasn't due for serving yet. If that isn't honest and very caring service -- I don't know what is! As long…
I had an outstanding experience! I will never go anywhere else. Great customer service, very transparent, and great work! I again have peace of mind that my car will not let me down!! THANKS P&M AUTOMOTIVE!!!
We faced a unique situation maintaining/repairing a 2002 Buick, that had been stored in Salem for over one year, to be roadworthy for move to Seattle. Entire transaction with Jason was handled remotely by phone and e-mail: initial work scope discussions, tow from garage storage location to shop, comprehensive…
I just can’t say how much I appreciate the experiences I have had with P&M. They are fantastic. Travis has come to our families rescue several times and is always helpful and makes you feel like you are their most important client. Recently I had an experience with a different towing company - ugh. Our car had been…
I was recommended here. I brought my car in because I noticed a coolant leak and to replace an ignition coil since something was stripped and I couldn't remove the bolt myself. On a Saturday around noon I got a call saying it would be around $1,200 for everything they found. I said go ahead. First thing in the…
This place is awful. If you're a women don't come here.
I brought in my pickup and they did a great job - so much that I am in love with my car all over again. It runs like a top. I will go back to P&M the next time I need repair work done.
The most important thing to me is that i trust my mechanics and i trust these ones. I never feel like i am being upsold or pressured into a service. If they recomend something i almost always go for it, because that trust is there
Have used P&M a few times in the last few years. They have always been friendly, explain things in great detail, call with what the technician has inspected and what they think should be done, have never tried to pressure a repair, will sometimes even recommend waiting on something until a few service intervals…
Joel did a great job of towing my car. Excellent service. Would use them again.
During a routine oil change at a local oil-change outfit (not P&M), a rookie technician inadvertently drained out a portion of my transmission fluid by mistake! P&M was contracted by the oil-change place to rectify the error and replace my transmission place, which was beyond the capabilities of the oil-change shop.…
I received roadside assistance last night from Travis. We were on the should of i5 with lots of traffic late at night. Travis came to our assistance and was very professional courteous and of course successful in getting us back on our way. Thank you Travis and P&M!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 587 | — |
| Battery service | 277 | — |
| Special vehicle towing | 129 | — |
| Battery | 105 | — |
| Tire change | 86 | — |
| Car lockouts | 46 | — |
| General repairs & maintenance | 34 | — |
| Tires | 22 | — |