Auto repair shop · Manchester, NH · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%30+2.1Craft & service penalty99−0.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#95 of 218 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 57%
4.9★★★★★76 Google reviews · 19 photos
93%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise P & N Automotive Services for its fair pricing, honest assessments, and detailed communication regarding vehicle repairs. Reviewers highlight the shop's punctuality, clean facility, and willingness to explain necessary work without over-selling services. One negative review criticized the lack of written quotes, noting that verbal agreements led to unexpected costs. The business maintains a 4.9-star rating based on seventy-six reviews, with the owner responding to a small portion of the feedback.
Google rating: 4.9 out of 5 from 76 reviews (93% five-star).
Reviews on this page: 76 Google reviews (58 with written comments, 1 with photos).
Owner responses: the business replied to 3% of reviews.
Most recent review: October 12, 2026.
Service: Auto Repair Shop serving Manchester, New Hampshire.
Data from Google, last updated November 1, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
P & N Automotive ServicesAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.P & N Automotive Services: 93/100 on this factor. Category median: 90.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.P & N Automotive Services: 92/100 on this factor. Category median: 87.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.P & N Automotive Services: 99/100 on this factor. Category median: 100.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.P & N Automotive Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.P & N Automotive Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.P & N Automotive Services: 30/100 on this factor. Category median: 61.D
30
Bar = this company · dark tick = category median.
Star ratings
76 Google reviews we collected
4.9of 5
5 stars7193%
4 stars45%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 58 written reviews
96%praise
Praise11196%
Complaints54%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price667%
Reasonable333%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value2320%
Honesty & trust2320%
Staff & attitude2219%
Quality & results1513%
Would recommend1513%
Speed & response1210%
Communication65%
What customers talk about
We read 58 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are quick and efficient and are always reasonable with cost.”
“They go above and beyond, never over selling or overcharging… but always keeping you informed about the health of your vehicle.”
“They provide fair pricing, honest service, and excellent communication from start to finish.”
“Everyone is very nice, transparent pricing and great communication.”
“I highly recommend them to anyone looking for top-notch service!”
“The shop is very organized and clean would highly recommend them.”
“I was able to make an appointment quickly and get a sound that my car was making checked out.”
“Excellent communication regarding the timeline for completion.”
People customers mention
John3 reviews
Chuck3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired P & N Automotive Services for 8 kinds of job. Pick one to see what they paid and said.
MMegan7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I was able to make an appointment quickly and get a sound that my car was making checked out. They always let me wait with my car when I'm not able to be picked up. They are quick and efficient and are always reasonable with cost. Wonderful mechanics, would absolutely tell others to take their business to them.
Great price
TTonyLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Steve and John at P&N are the best! They provide fair pricing, honest service, and excellent communication from start to finish. It is rare to find a team this reliable and trustworthy. I highly recommend them to anyone looking for top-notch service!
Ddanielle2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Steve and John are so friendly! First time there. Steve kept me updated throughout the day. Very welcoming and super clean!
Aashley2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Everyone is very nice, transparent pricing and great communication. I appreciate them making sure my car is safe. Thank you!
General repairs & maintenanceAir conditioning
JJon2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
20 plus years and Iv'e never been disappointed in the service or quality of their work.
KKelsey1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Quality Work and Timely Service
Quickly determined items that needed to be addressed and had the service completed within the same day. Excellent communication regarding the timeline for completion.
Great priceGeneral repairs & maintenanceBrakesOil change
I was able to make an appointment quickly and get a sound that my car was making checked out. They always let me wait with my car when I'm not able to be picked up. They are quick and efficient and are always reasonable with cost. Wonderful mechanics, would absolutely tell others to take their business to them.
Price assessment: Great price
Response from the owner · 2 weeks ago
Thank you, Megan. You are always such a pleasure to work with when you come in for service. Thank you for the kind words!
T
Tony D.Local Guide · 15 reviewsiTotal number of Google reviews Tony has written across all businesses on Google Maps, not just this one.
Steve and John at P&N are the best! They provide fair pricing, honest service, and excellent communication from start to finish. It is rare to find a team this reliable and trustworthy. I highly recommend them to anyone looking for top-notch service!
D
danielle degrechie2 reviewsiTotal number of Google reviews danielle has written across all businesses on Google Maps, not just this one.
Quality Work and Timely Service
Quickly determined items that needed to be addressed and had the service completed within the same day. Excellent communication regarding the timeline for completion.
Price assessment: Great price
Services: General repairs & maintenance, Brakes, Oil change
B
Brett Crathern2 reviewsiTotal number of Google reviews Brett has written across all businesses on Google Maps, not just this one.
30 year customer at P&N and they’ve done it right every single time. They go above and beyond, never over selling or overcharging… but always keeping you informed about the health of your vehicle. They are the best
Price assessment: Great price
Services: Air & cabin filter replacement, Tires, Oil change
L
Lisa DaoustLocal Guide · 20 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
