Analyzing 6,718,5806.7M ReviewsFor 18,91718.9K Experts

Experts Reviews · Company report
P & N Automotive Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%30+2.1Craft & service penalty99−0.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

P & N Automotive Services

Manchester, NH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #95Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.9★ from 76 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.P & N Automotive Services is better than 93% of auto repair shops.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.P & N Automotive Services is better than 92% of auto repair shops.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.P & N Automotive Services is better than 99% of auto repair shops.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.P & N Automotive Services is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.P & N Automotive Services is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.P & N Automotive Services is better than 30% of auto repair shops.D
30

Reviews for your job

Customers hired P & N Automotive Services for 8 kinds of job.

P & N Automotive Services for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#91 / 156
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Oil change”

Don9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent work by all. Friendly folks. Honest people.

Reasonable priceTiresGeneral repairs & maintenanceAuto engine diagnostic
Kelsey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Quality Work and Timely Service Quickly determined items that needed to be addressed and had the service completed within the same day. Excellent communication regarding the timeline for completion.

Great priceGeneral repairs & maintenanceBrakesOil change
Brett2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

P&N always treated me right. they do good work.

Great priceElectrical repairAir & cabin filter replacementExhaust
brenda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

30 year customer at P&N and they’ve done it right every single time. They go above and beyond, never over selling or overcharging… but always keeping you informed about the health of your vehicle. They are the best

Great priceAir & cabin filter replacementTiresOil change
Katie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing experience always hard working honest people service with a smile SNACKS AND DRINKS IN WAITING ROOM AND CLEAN BATHROOM

General repairs & maintenanceOil changeTire rotations
MaryLocal Guide · 149 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This is a professional & reliable service. They have put in technology to make sure you are notified of appts made and follow-up appts. I appreciate this in the busy world we now live in. The place is detailed oriented, clean and prompt. The service is not over sold and you get what your vehicle needs at a reasonable price on time!

ExhaustGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Hallie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

the nicest people! great customer service, always do great work, and in a timely manner! couldn’t thank them enough !

General repairs & maintenanceOil changeSteering & suspension repair+ Punctuality+ Quality+ Professionalism
mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

P&N did a great job. They were timely, courteous and professional.

Oil changeTiresWheel alignment
Kate8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Service was fantastic!

BrakesGeneral repairs & maintenanceOil change+ Punctuality
RebeccaLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 67%Reasonable 33%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance14—
Tires11—
Oil change10—
Exhaust5—
Auto engine diagnostic4—
Brakes4—
Steering & suspension repair4—
Wheel alignment4—

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