Analyzing 9,848,2429.8M ReviewsFor 27,74827.7K Experts

Experts Reviews · Company report
Pacific Aire logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%68+37.1Reliability 24%61+14.8Value 14%83+11.7Replies to reviews 7%33+2.3Craft & service penalty7−9.3Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCORE

Pacific Aire

Oxnard, CA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #130Position by Experts Score among all companies we track in this category. of 131 HVAC contractors · 4.6★ from 1,203 Google reviews

📞 Call (805) 263-4332Request a call backWebsite ↗

Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pacific Aire is better than 68% of HVAC contractors.B
68
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pacific Aire is better than 61% of HVAC contractors.B
61
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pacific Aire is better than 7% of HVAC contractors.F
7
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pacific Aire is better than 83% of HVAC contractors.A
83
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pacific Aire is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pacific Aire is better than 33% of HVAC contractors.D
33

Reviews for your job

Customers hired Pacific Aire for 8 kinds of job.

Pacific Aire for ductless heating & a/c services

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$852–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 29/100.How Job match is calculatedBuilt only from reviews Google tagged “Ductless heating & A/C services”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#61 / 61
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Ductless heating & A/C services”

ranger6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Crew showed up early and ready for installations. Materials were brought in as nneded through out the day.

Paid $2,000+Reasonable priceDuctless heating & A/C services
Marie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We started initially to just have AC installed, Pablo gave us an estimate and we decided to go ahead. Angel & Tyler got started on the job the first day. Once they got into seeing our heater unit, Angel informed us that it had some hot spots & with the additional attachment of the AC unit it could wear out sooner.…

Paid $2,000+Reasonable priceDuctless heating & A/C services
Kevin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

7 years ago I had them install a new system. It has worked perfectly since day one and I love the maintenance program they have. The come twice a year for a small fee. They are Awesome!!!!! Update : Darien Christopher came today and did an amazing job, He was professional an very personable as well. Darien is…

Paid $1–100Great priceA/C system maintenanceHVAC duct & vent cleaningDuctless heating & A/C services+ Responsiveness+ Punctuality+ Quality
Christine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our tech, Steven Henson, was a pleasure to work with. Polite, knowledgeable, and friendly. All of the Pacific Aire staff really make an effort to make sure their customers are taken care of. I highly recommend.

Ductless heating & A/C services+ Responsiveness+ Punctuality+ Quality
Bert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome services, we couldn’t find any bad service from them. They’re our only service provider for a long time.

A/C system maintenanceCleaningDuctless heating & A/C services+ Responsiveness+ Punctuality+ Quality
Ernesto6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Instecton was brief and I think not thorough enough.

A/C system maintenanceCleaningDuctless heating & A/C services+ Punctuality
Rochelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Ruben was very professional and thorough. He was knowledgeable about the work and took time to explain his findings/any concerns. Thanks Ruben

A/C system maintenanceHVAC duct & vent cleaningDuctless heating & A/C services+ Responsiveness+ Quality+ Professionalism
Derek3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

I saw the owner slap an icecream cone out of a child's hand and spit in the parent's face. truly awful person.

Ductless heating & A/C services− Responsiveness− Punctuality
KathrineLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

CleaningDuctless heating & A/C services+ Punctuality+ Quality+ Professionalism
Joseph5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Rating only, no written review.

A/C system maintenanceDuctless heating & A/C servicesHVAC duct & vent installation− Responsiveness− Punctuality
Sheri5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★

Rating only, no written review.

CleaningDuctless heating & A/C servicesA/C filter replacement
Carole7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ductless heating & A/C services+ Responsiveness+ Punctuality+ Quality

Price

$114-65% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 43%Reasonable 46%Overpriced 5%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance255$37–$295
Heating system maintenance143$37–$239
A/C system maintenance117$51–$415
HVAC system repair76$192–$918
Cleaning55$104–$421
A/C filter replacement55—
Heating system installation35$1.4k–$2.5k
HVAC duct & vent installation30$1.2k–$2.8k

Compare with

Air System Solutions Inc logoAir System Solutions IncExperts Score 99Oxnard · 5.00★Quality Comfort Heating And Air Conditioning logoQuality Comfort Heating And Air ConditioningExperts Score 98Oxnard · 5.00★Air Care Heating and Air logoAir Care Heating and AirExperts Score 97Oxnard · 5.00★