Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Customers frequently praise Pacific Aire for punctual arrivals, thorough diagnostics, and clear communication regarding equipment needs and pricing. Services range from furnace and heat pump installations to maintenance and water heater repairs, with technicians often noted for their professionalism and cleanup. However, recurring criticisms involve high repair costs for minor parts, missed appointments, and unresponsiveness during follow-up scheduling for completed projects.
Data from Google, last updated November 11, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.
Bar = this company · dark tick = category median.
1,203 Google reviews we collected
Phrases our text analysis found in 814 written reviews
Price verdicts customers left with their Google review
Middle half of what 190 customers paid ($27–$480) · gold mark = category median.
How often each topic comes up in the written reviews
We read 814 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“RUVUN and BOB were very helpful and very professional.”
“I was trying to contact them for an estimate on some work I needed at my house, and was quite surprised at how rude the person on the phone was.”
“Technician was on time, and was very thorough inspecting our 3 systems.”
“Trust is such an important part of choosing who we allow to work in our home, and this experience really damaged that trust.”
“Their techs arrived on time, cleaned up at the end of every day and did a terrific installation job.”
“Then never showed up or called for that appointment.”
“Their employees are always to the point and communicate well.”
“Highly recommend Pacific Aire for anyone looking for quality, professionalism, and top-notch results!”
“At this point I cannot recommend them unless you really do want a full replacement since that seems to be all they are interested in doing.”
“One small issue was not covered but he fixed for reasonable price.”
“Had them come last week - they tried to scam me creating a problem that didn't exist just to try to have me buy a new furnace (over priced 6k-8k plus).”
“Pacific Aire is a solid and honest company to do business with.”
“This outfit is one big scam.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Pacific Aire for 8 kinds of job. Pick one to see what they paid and said.
11/4/26: Robert R. & Jose H. installed our new forced air furnace. 1. Pacific Aire is a solid and honest company to do business with. 2. Their employees are always to the point and communicate well. 3. They were on the job from 9am till 6pm when they completed the installation. 4. Pacific Aire shows great…
Michael came to my home to complete my furnace tune up. He was very thorough and took his time. He explained everything he saw and explained tests he ran. Pacaire really has the secret sauce when it comes to hiring great technicians. Very polite and talented at their trade.
Technician was on time, and was very thorough inspecting our 3 systems. He found several serious issues of parts that were not functioning correctly and corrected some, and scheduled return visit for next day with replacements to correct the rest, and luckily all covered under warranty. One small issue was not…
Appointment was easy to book for next day. Technicians arrived on time and in clean uniforms. Both people were very friendly and personable. Though it took quite a while to diagnose the problem they were able to provide a temporary fix until parts could be ordered and installed. While I wish that there fees were less, they were not unfair.
RUVUN and BOB were very helpful and very professional. José and Vincent were tremendous today in putting in our new furnace. You guys have been very good as Pacific Aire for the Anglin family.
Cody and Blas replaced air ducts, installed new vents, and removed 40 yr old heater. They will be back to install the new heater in the near future, purposely delayed at my request. They were courteous, answered any questions I had, kept the work area clean, an all around exceptional experience so far. Thank you Pac Aire!!
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 255 | $37–$295 |
| Heating system maintenance | 143 | $37–$239 |
| A/C system maintenance | 117 | $51–$415 |
| HVAC system repair | 76 | $192–$918 |
| Cleaning | 55 | $104–$421 |
| A/C filter replacement | 55 | — |
| Heating system installation | 35 | $1.4k–$2.5k |
| HVAC duct & vent installation | 30 | $1.2k–$2.8k |
4.6 ★★★★★ 1,203 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Excellent service and friendly and efficient. They always do a great job. 😁
Very kind, thank you
I received several bids to install a new heat pump system in my home. I selected Pacific Aire’s bid due to their knowledge, equipment recommendations and pricing. Their techs arrived on time, cleaned up at the end of every day and did a terrific installation job. In particular, I want to thank Robert F, David P, Robert R, Daniel D and Tyler C. They all went the extra mile to make sure that I was happy with their work. Highly recommended.
Thank you, Patrick! We appreciate your kind words and are glad to hear that you were satisfied with the installation and the efforts of our team members Robert F, David P, Robert R, Daniel D, and Tyler C. Your recommendation means a lot to us!
11/4/26: Robert R. & Jose H. installed our new forced air furnace. 1. Pacific Aire is a solid and honest company to do business with. 2. Their employees are always to the point and communicate well. 3. They were on the job from 9am till 6pm when they completed the installation. 4. Pacific Aire shows great appreciation to Veterans via appreciates discounts. 5. Robert and Jose cleaner up before leaving and left no mess. 6. I really appreciate Robert’s and Jose’s work and I would have them back for further work in the future. 7. I had a landscape architectural practice for 30 years and dealt with many types of sub contractors. Pacific Aire is of the best I have ever dealt business with. Well done Robert and Jose.
Thank you, William, for taking the time to leave a review. We appreciate your support!
Service tech very attentive clean and informative
Pacific Aire installed our old HVAC system back in 2008, and finding our AC failing during the recent heat wave, we knew who to contact. Once again Pacific Aire did a wonderful job. From testing our old system to installing the new, they've been wonderful. Great office staff, salesman and installation crew. Thank you Daniel, Robert R., Tyler, Cvavhyzin, Robert F., Adrian and Albino for doing a great job. I highly recommend Pacific Aire.
Thank you, Mary! We truly appreciate your kind words and are glad to hear that our team, including Daniel, Robert R., Tyler, Cvavhyzin, Robert F., Adrian, and Albino, provided you with excellent service. Your recommendation means a lot to us!
Michael came to my home to complete my furnace tune up. He was very thorough and took his time. He explained everything he saw and explained tests he ran. Pacaire really has the secret sauce when it comes to hiring great technicians. Very polite and talented at their trade.
Thank you, Douglas! We're glad to hear that Brandon provided you with prompt and professional service. Your satisfaction means a lot to us, and we appreciate your kind words about Pacific Aire.
Hayden was AWESOME. The epitome of great customer service with extensive knowledge. I wish he worked with every company Zi deal with!
Thank you, Shawna! We're so glad to hear that you had a great experience with Hayden. We appreciate your kind words and will make sure to share your feedback with him!
Technician was on time, and was very thorough inspecting our 3 systems. He found several serious issues of parts that were not functioning correctly and corrected some, and scheduled return visit for next day with replacements to correct the rest, and luckily all covered under warranty. One small issue was not covered but he fixed for reasonable price. I was very impressed by how thorough his inspection had been.
Thank you, Javier, for your kind words! We're glad to hear that the technician was thorough and addressed the issues with your systems efficiently. It's great that everything was covered under warranty, and we appreciate your recognition of the service provided.
Appointment was easy to book for next day. Technicians arrived on time and in clean uniforms. Both people were very friendly and personable. Though it took quite a while to diagnose the problem they were able to provide a temporary fix until parts could be ordered and installed. While I wish that there fees were less, they were not unfair.
The maintenance worker was very knowledgeable and answered all of my questions.
Thank you for the 4-star review, John! We're pleased you had a positive experience with Pacific Aire and appreciate you taking the time to share your feedback. We're committed to providing reliable HVAC services here in Oxnard and look forward to helping with any future heating and cooling needs you may have.
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
