How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%68+37.1Reliability 24%61+14.8Value 14%83+11.7Replies to reviews 7%33+2.3Craft & service penalty7−9.3Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCOREPacific Aire
Oxnard, CA · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #130Position by Experts Score among all companies we track in this category. of 131 HVAC contractors · 4.6★ from 1,203 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.
Reviews for your job
Customers hired Pacific Aire for 8 kinds of job.
Pacific Aire for HVAC system repair
Clear ✕All 79 Google reviews tagged “HVAC system repair”
Excellent service and friendly and efficient. They always do a great job. 😁
Hayden was AWESOME. The epitome of great customer service with extensive knowledge. I wish he worked with every company Zi deal with!
RUVUN and BOB were very helpful and very professional. José and Vincent were tremendous today in putting in our new furnace. You guys have been very good as Pacific Aire for the Anglin family.
As usual your technician was on time and diagnosed my problem and facilitated getting it corrected. I know it will take a few days as parts need to ordered but knowing it is well on the way to being fixed. Thank you for always hiring the best technicians.
The technician was polite and efficient. So was the follow up supervisor. No high pressure to buy. However, I said from the beginning that I thought the capacitor had just gone out. AC had been working fine. When I was told that would be $500 ish to fix, I knew prices were ridiculous. So I replaced it myself for…
Steven and his assistant were very professional and respectful. Did a good job of explaining the maintenance needs and recommendations.
Arrived on time, was courteous, diagnostic of problem was quick and suggested solution to get it fixed.
We had a very positive experience with Pacific Aire. We had them completely clean up our attic, including asbestos abatement, installation removal and replacement, and a new heat pump installation. Each crew was friendly, professional and knowledgeable. Special thanks to Augustine, Xavier, Vincent, Jose H., and Adrian. The new system works great!
Brandon was my Service tech. He did the full maintenance and recommended flushing the air conditioner. He also made other recommendations so I signed up for the maintenance policy on my furnace and air conditioner. He was very thorough, polite efficient, and was very professional in presenting the information to me.…
Michael did excellent work. He was communicative and explained what he was repairing. He was personable and friendly.
Very professional, courteous, explain everything that needed to be done, and once everything was completed he made sure i understood what he did, showed pictures as he went through each step.
Very fast service, ac went out during the latest heat wave. Called that evening and they came out first thing in the morning and had it back up and running in less then an hour. As always great company and great service. Will recommend to anyone who asks.
Tyler was helpful, knowledgeable, respectful and very quick. They were able to come the same day, which was a life saver!
Efficient, informative, courteous and friendly.
The representative for Pacific Aire was great and really helpful with recommendations for making our system work much better! All in all a very positive experience!
Tyler was incredibly nice and knowledgeable, what a pleasure working with great people who actually show up and perform top notch work.
Micheal showed up and not only presented himself in a professional manner, he was very knowledgeable and precise in his explanation of what needed to be done & The job he performed.There was no pressure or unnecessary sales tactics, just a clear understanding about the Job that was performed.. Thank you to Pacific air and Micheal for an amazing job.
Hayden Christensen was sent over to check my air conditioner which had stopped blowing cold air. He arrived at the earlier part of the two hour window and introduced himself with a smile and professional bearing. After listening to my problem and being shown the areas where the air conditioner, Hayden explained what…
Could not have gone any better! Tony the best ever. Thanks for the service. By the way I recommended Byron Carter two weeks ago and he had a AC replacement for 20k. I don’t make recommendations! Only because Tony is on the job!
Charged me $500 for a capacitor that cost $20. I should have checked the price of the part online before I ok the job
Quick and easy repair. Michael was fantastic!
Superb service from technician Michael Marshall. Very kind and professional and really explained details well. Answered all of my questions and was very considerate of my house. Took all safety and cleanliness to an astute level. Many thanks to Michael and Pacific Aire.
My AC stopped working during one of the hottest days of the summer. Pacific Aire was able to have someone come out less than a day later, on a weekend no less. My technician was Michael Marshall. He was punctual, thoughtful and explained everything thoroughly. He was able to address the issue within minutes (blown…
Knowledgeable, on-time rep did annual maintenance
Very good service and prices. Thank you
Michael Marshall was the technician who responded to our service call. He should be applauded and rewarded by his employer. Very comprehensive and well explained diagnosis of our problem. He presented alternatives we could pursue in having it fixed, provided information for us to use in validating our original…
The technician Micheal, was amazing. He explained everything in detail as he diagnosed the problem with the air conditioner. He recommended the repair and fixed it quickly and emailed the photos to me. He also reset the thermostat too. Great work and exceptional service.
Pacific Aire did a great job at my home. The technician fixed my air conditioning system quickly and efficiently. Highly recommend!
Kept me informed, had photos to show me the status of my system.
I thought Hayden was very professional and he has good people skills😎 Very rare this days.
Jacob was my technician on 4/18/2024. He was on time, very thorough, explained everything, and recommended an installation that I approved. He is personal and professional. I have no doubt he provided excellent service. Overall, in the years that I have used Pacific Aire, I consider this company to be the best HVAC…
Very professional and thorough review of my system and the issue.
IVAN CHAVEZ technician - outstanding Pacific Aire company employee - superb customer service.Technician IVAN C. knowledgeable and informative, courteous and efficient - outstanding, courteous and exemplary.
Review 1 – Tankless Water Heater Installation We had a great experience with Pacific Aire, thanks to technicians Robert F. and Noah V. They replaced our old water heater with a new tankless system, and the entire process was smooth from start to finish. They worked quickly and efficiently, communicated constantly…
Wow! Cody, Cruz, David and Jay worked like a finely oiled machine! The ALWAYS showed up on time, uniformed, introduced each of them, explained what they would be doing that day and asked if I had any questions before they started. Then invited me to ask any questions along the way. All 4 were very respectful,…
7 years ago I had them install a new system. It has worked perfectly since day one and I love the maintenance program they have. The come twice a year for a small fee. They are Awesome!!!!! Update : Darien Christopher came today and did an amazing job, He was professional an very personable as well. Darien is…
My technician Daniel Ortiz is Great. He is so polite and knowledgeable. He enjoys what he's doing and it shows. I would recommend him to anyone I know.
Knowledgeable and very efficient, covered under warrenty
Daniel was really great! Pleasant, professional . Thank you for hiring such good people! Linda Lang
Michael was very professional, he provided a concise report of system condition and recommended follow on actions. His knowledge of the HVAC system was excellent. Highly recommended for any required services
Tech was friendly, helpful, communicative, professional, knowledgeable. The only reason is 4 stars is they couldn't get someone out for my service for a week, and I really needed the assistance sooner. But as far as quality of service today was definitely 5 star.
Matt did a great job for me. He took the time to explain the issues, solutions and options for my HVAC needs going forward. I recommend Pacific Air for HVAC needs.
Our technician, Ivan, was professional and efficient. He was able to asses our thermostat problem, ask the right questions to make an informed determination and installed replacement equipment during to our still being under warranty. Excellent service & great outcome.
Michael installed a new thermostat. He was knowledgeable and thorough. I recommend him highly.
Our A/C wasn’t cooling our house sufficiently. I called Pacific Aire and Daniel came out and diagnosed the problem. Daniel then returned a few days later and fixed the problem. Thank you Daniel and Pacific Aire!
Grant was wonderful! He did an excellent job in all areas.
Barnaby was very personable and knowledgeable. Explained an in-depth on going problem with our ductwork.
Michael showed up on time was thorough professional and courteous on his visit to diagnose the problem with my HVAC system. He explained clearly the problem with photos and explanation. He was great to work with. I recommend Pacific Aire for your HVAC needs
Michael was very thorough and respectful of property.
Have used them for years and they did the complete HVAC install about 4 years ago! Technicians that do the annual inspection are always professional and timely.
Pacific Aire we’re professional, punctual and we’ll prepared to handle the repair to our HVAC. They came out on the same day as the service request and kept us informed during the entire process.
Jesse came to my home, he was very professional, clean and neat. I have just moved to the house and he gave me a full walk through of everything I should know from the kind of filter needed for my AC unit to the outside compressor. He found my coolant was low and shared the readings with me. He topped off the…
They fixed the air - which had been shutting off- by replacing a fuse. But then the fuse failed and the unit kept switching on and off over and over and eventually shut off. The system says there is a power issue. I called and left a message and they have not yet returned my call. So, it worked for an hour. I am…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 255 | $37–$295 |
| Heating system maintenance | 143 | $37–$239 |
| A/C system maintenance | 117 | $51–$415 |
| HVAC system repair | 76 | $192–$918 |
| Cleaning | 55 | $104–$421 |
| A/C filter replacement | 55 | — |
| Heating system installation | 35 | $1.4k–$2.5k |
| HVAC duct & vent installation | 30 | $1.2k–$2.8k |
